Freschi Service Experts Reviews

"I like their thorough service."

"very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."

"I do not recommend unless asksd"

"Everyone is always very professional, efficient, and friendly"

"Honest, professional, respectful"

"So far so good"

"Efficent"

"He was through in going over our furnace and checking our filter. We had nothing with our unit again this inspection.!"

"I've been with Freschi/Service Experts a long time. Their products and service have been superb. This last request for help occurred on Sunday and we were without heat. They were out here within a couple of hours and fixed the problem."

"Process was easy and simple. On time. Knowledgeable."

"Explanations for all questions. On time."

"Excellent service. If we have had a problem, it was taken care of."

"Professional and courteous"

"service is competent, reasonable and on time"

"I have found all the employees that have been to my house have been very helpful, kind, and good at their jobs."

"Expected to do well and did, but not above expectations."

"The technician was extremely knowledgeable and was able to get us back up and running very quickly."

"Best service technicians in town!"

"I've never received anything but stellar service."

"Excellent in explaining HVAC systems and different options for us"

"On time, efficient service."

"Daniel was fantastic!"

"The service is good."

"The guys were very professional and thorough."

"Daniel was friendly, efficient, and explained things veery clearly."

"Sales Reps. presentation was very informative and knowledgeable. Presented different HVAC systems options , so we could decide what works best for our sq. footage and budget.No doubt they our a quality HVAC Co.that I highly recommend"

"Professional and knowledgeable"

"Our techs were absolutely great"

"The first tech we had back in 2020 or 2021 was not very good, but the two who came out in November of 2022 were great."

"My needs were met."

"I have received great products and services from Service Experts for years."

"Excellent servicetechnicians are friendly and professional."

"Polite, very informative, cleaned up and wore bootie without me asking (it was raining outside like crazy)."

"Vili Was a very concerned and considerate technician, customer driven and very confident and knowledgeable"

"Quick efficient service"

"Our repair man Vili was great he did far more than i expected him to do. He was great hope to get him again."

"Staff arrived on time, were polite & did good inspection job."

"Excellent service, knowledgeable service person & fair prices."

"Edgar used conductive tape to cover the kill switch, which arced and blew a circuit breaker when Dustin tried to remove it. Edgar should have used rubberized tape and should have removed it. He also forgot to reattach one of the connections of the capacitor, causing a loud whining and vibration noise when the fan started. We called in, and Dustin came and found these problems. He fixed them."

"Quick precision work"

"The person who came to check the furnace was excellent."

"Your technician, Daniel, was able to fix my furnace soon after the replacement control board was received. He was knowledgeable, professional, and pleasant to work with"

"Technician on time , knowledgeable, helpful, friendly, and thorough."

"The response time for service, especially during an emergency that We had."

"April has been very good to work with ion getting parts and then following up with scheduling Dustin, who seemed well versed in the equipment involved. I appreciate both of them."

"Responsive and competent"

"Cordial, knowledgeable and efficient"

"The technician for the first scheduled service on December 5 did not show up because of a snafu on your part; I was told the wrong office scheduled the appointment. The technician showed up on time December 18, but did not clean the filters because he said the temperature was too cold for them to dry while he was here. Your service used to be much better. Ive been a customer for more than 20 years; this was the first time I was displeased."

"Nobody's perfect."

"Peace of mind during the winter. Also employees are easy to work with."

"Prompt and good service."

"You did what you needed to do."

"Technician is knoledgeable, accommodating & very helpful."

"Kudos to April - My furnace was not working 12/5. I called for service between 8:00-8:30 am & was told you were booked for the day, nothing available until 12/6. I was not happy but there was nothing I could do about it. Around 8:45 I received a call reminding me of my 12/6 appointment for membership maintenance. I mentioned my furnace not working & that no one could come to look at it same day. April jumped on the line, said that could not be right and asked me to hold for a moment. She came back on the line & told me that someone would be at my house within 45 minutes! She sounded very disappointed that the service people I had initially called had put me off so quickly. April obviously knows what great service is and she should be commended for representing your company so well. As to that other department, perhaps a few lessons about good customer service, taught by April, would be in order."

"Service was prompt and he was able to identify and fix the problem"

"on time, helpful, made good adjustments"

"Your phone system is terrible and people who handle calls are inefficient and cannot understand language."

"Good service"

"Edgar the technician said he would call the office to set up an appointment for our thermostat. Never received a call from the office"

"Very quick,professional and friendly. Technician was excellent. Everyone was exceptional"

"I purchased a new furnace and AC unit from Freschi 4 years ago with a no interest rate for 5 years. I am happy to say that the furnace and AC has worked flawlessly, and the continued service is outstanding."

"On time. All the time"

"Reasonable rates and good service."

"Great service! Fair price!"

"Tech was ontime and courteous"

"All the service was excellent. Everyone we dealt with was friendly and professional. We received a quick response and the serviceman was knowledgeable and informative. A great company."

"You provide top rated service"

"Great service and helpful with information."

"Technitian was efficient and personable"

"Everyone I have talked to about your service has someone else."

"I have no idea how your services compare to others"

"They responded quickly and the gentleman that came out was so helpful and courteous"

"Didn't fix the problem"

"Quality service"

"Edgar did a thorough job"

"Reliable service."

"The technicians were professional knew the history of my equipment and my property. They were quick and efficient"

"Dealing with experts"

"Reasonable price - helpful service person"

"You always provide a great service"

"The tech showed up on time. He worked quickly and efficiently. I asked him about measuring the air flow velocity in the various registers around the house; he told that was not a task that techs do. In the past, Freschi techs have done this. Also I think he changed settings on the thermostat, and the furnace ran all night. We had to re-program it."

"It took 3 weeks to get the part needed to fix my furnace. Not necessarily your fault, I understand supply problem but still inconvenient."

"I have used Freschi for many years and I have been very happy with the technicians who have come to service my HVAC system."

"Very efficient"

"Awesome work"

"I booked online and there was zero visibility on your membership. This required me to pay $99 extra on my service call."

"The service representative was on time and finished quickly"

"Our technician, called me to let me know that he was ahead of schedule allowing us to return home to meet him. He was courteous, clean and contentious as he worked."

"Been with Freschi for over a year or 2. The first encounter was when the fan on my unit broke. The technician did not sol me anything but advised to only replace the broken fan and he will check for warranty before billing me. Lucky enough it is covered by warranty and the part installed still at working condition."

"Excellent service and maintenance"

"The technicians are friendly, helpful and efficient. Appointments are kept and office personnel are friendly and efficient."

"Excellent service"

"All my experience with Free chi has been very posative."

"Timely & efficient."

"excellent service"

"good service"

"Reliability, promptness, systems knowledge and courtesy."

"All my experience with your company has been extremely posative."

"I was very impressed with our technician. He wrote up our report very legibly-- which is usually not the case. Usually it's just scribble- completely unreadable. And our technician explained about everything he found and wrote about. He was very respectful and efficient. We very much appreciated his efforts."

"Good customer service (called before coming, on time, pleasant, kept me informed). Efficient, technically smart."

"good service"

"Trouble free."

"Professional, personable"

"The tech.fixed an error that was made previously. Also the original date for service was scheduled on a day when no one came."

"The No show for my October appointment with absolutely no communication!!!"

"Kevin is very professional, respectful, and friendly. He did a good job of troubleshooting my heater, and then coming back to replace the necessary part!"

"On time service"

"Excellent service"

"Respectful thorough and professional"

"Would have been a "0" except delayed service."

"No show at time provided. Got two different responses as to why no technician and had to make three phone calls to get someone out to my house the same day"

"Courteous and on time. Respectful and informative."

"Very good service, technician knows his job well"

"Scheduling mix up on your end..."

"Good work. Professional"

"Professional and experienced"

"The technician told me that I needed a new hose, and showed me where the old hose was leaking. It has been 2 days, and I have not been contacted with any options as to repair cost and time."

"Efficient service"

"answered all my questions; very friendly and courteous; worked very hard but did not leave a mess; and taught me how to use a thermostat"

"I was going to ripped off! I have Fidelity National Home Warranty & forgot to call them. Before I did however, I was told I needed a $773 replacement part (INDUCER). Thank goodness I cancelled and called FNHW and when they inspected the unit on the roof, the inducer was fine and the trusted representative started by heater remotely and everything worked fine!"

"Did not have correct filter on first visit despite me telling the office on 3!prior occasions that my furnace needed a special size. So had to schedule a second appointment to install correct filter."

"Technician came on time, was professional, and answered all my questions."

"The tech came with the parts he thought was needed and found they where not needed saving us money. They where real pro's."

"Prompt and they honor our maintenance agreement"

"Professional and quality service"

"Excellent service twice each yesr"

"They are very thorough and courteous. I feel much better knowing that my heating and air systems and water heater are maintained on a regular basis."

"His work was quick and appropriate. He gave me written information on products to upgrade my furnace."

"Excellent customer service."

"Always professional and thorough"

"The service is a little less than it once was! I have to "request" the filters to be cleaned, as we are older. The technician was wonderful, but the staff from booking service to expected "call back" for a service I needed performed was never noted nor responded too. Not noted for the technician. either."

"In the past - not this technician- we had some problems that took ages to resolve"

"Reliable and competent"

"Very professional and explained all options well"

"The appointment setting process could have been better; we did not receive communication that our appointment had been set (I had requested one online) and I had to call the company to confirm the appointment. The technician was on time, explained what he was doing and what needed to be done."

"I have only been doing business with Freschi for a few months. Time will tell."

"I have always received very prompt, responsive and good service"

"Friendly and professional service."

"Always professional"

"Freschi has been servicing our heating system for years and has always done a good job. They replaced our furnace and duct work in 2013. As stated in a previous e-mail, the only problem with this servicing was that the person taking the request call failed to tell the service rep about the requirement for a 5" filter that needed replacement. It ended up taking over week to get it replaced after the furnace was serviced."

"Happy with their job."

"The Tech went through quite a few functions on my heater and appeared to be satisfied with the results he found."

"Long time customer and satisfied."

"The technician was professional and explained his work."

"Job done good."

"Timely, efficient, polite service people"

"Very prompt and did an excellant job."

"they took their time doing the check and explained what they did"

"Initial information was very sketchy. I had to beg for proof of my warranty in membership. Still not satisfied with the documents that I received they dont tell me anything about my maintenance plan"

"Techs are responsible, courteous and informative."

"Great service"

"Really good service. On time."

"Ive been using this company approximately 40 years. The only glitch with this year is the person taking the request for service got it wrong and tech wasnt told about the need for a 5 inch filter (16x25). I paid for it at time of service but the filter still hasnt been put in."

"Excellent service"

"Kevin"

"Dependability and professionalism"

"Good service."

"Satisfied with service"

"The tech was professional and friendly"

"The service is good but the call service is terrible."

"You were recommended by a friend"

"On time, no hassle."

"I have been a member for a while now. Every interaction with both customer service and the technicians has been very enjoyable and helpful. Very polite and informative. Excellent servive."

"Excellent Service"

"Technition on time and let me know how to maintain ac"

"T"

"Quick and convenient service and reasonable rate"

"Was very efficient ."

"on time very smart talked well"

"Freschi has built a trust and confidence after years of excellent service. My latest service technician, Julio, was timely, professional, and a pleasure to do business with."

"Your technicians are excellent...informative, complete and neat"

"Always on time, friendly, and knowledgeable"

"Very professional, very satisfied"

"We have been very satisfied with the service we received. Would gladly give friends and neighbors recommendations to you."

"Kevin and Jeff understood how stressful this maintenance visit was for my elderly mother. They were kind, considerate and very thorough."

"Received good service"

"We have been customers for a long time...our experiences have always been positive."

"Technician was on time and seemed very knowledgeable"

"On time"

"Prompt"

"good value for money, good service oersonnel, good scheduling and timing of service"

"The technician was efficient and helpful. He did a great job."

"Great service."

"They explained as they worked"

"Explained the condition of my heating unit very well."

"Mike and Brian were great! They arrived on time and completed the job with speed and efficiency. Mike was very knowledgeable and explained how are new system works."

"Kevin and Fabian did a good job on taking care of my furnace and went the extra mile and helped me with a need in my house."

"Professional, efficient, friendly"

"The technicians, Ric, Edgar, Jose And Kevin performed an outstanding job. They are knowledgeable and performed their respective task in a professional manner. Thank you for your Good work."

"The technicians did their job. I did have trouble with appointments/"

"Kevin is always reliable, does good work and is very nice. It is a pleasure to work with him. I have been working with him for years and he has been great! Thank you Kevin."

"Reliable and knowledgeable technicians."

"Have used company for years."

"Efficient and personable"

"Jose was very knowledgeable and respectful."

"Excellent service"

"Knowledgeable & reliable technicians who seem to have customers best interest in mind"

"We're on a service contract and Service Experts come to solve our problem as fast as they can. I've really appreciated their service."

"He is very responsible person,he go through very detailed . I am very appreciated his job performed. I like to have his name on our records. Thank again for all the job."

"Jose Banuelos was the ultimate professional. He was knowledgeable, personable and detailed. He is an asset to your company!"

"Service was great!"

"Dependable. And Fabian was exceptionally helpful and good service! Would recommend him!"

"Service was quick, prompt & efficient."

"I was happy with service but only give recommendations when asked"

"I've used freschi services for years and have always been satisfied."

"The Technician Kevin's knowledgeable job performance and the quality products he recommended for safety and reliability for your Heating and AC equipment"

"Installers of my new tankless water heater were clearly expert in what they did, based on their assessment of the project and quick, clean completion"

"When I called and made the appointment I was informed that if I joined your membership that the $99 inspection fee would be waived. When the technician got here I was told that the fee was waived but I still have to pay for the diagnostic. This was never mentioned in my original phone call. Also I signed up for the membership and I have yet to receive any kind of documentation as to what my rights are under the agreement or what it covers Many things that the scheduling person said were not true. I really felt misled. I really would like some documentation on the membership that Im paying $10 a month for. As of right now I have no idea of what Im covered for."

"Quick and prompt"

"Quick service, answered any questions"

"Courteous and knowledgeable"

"Just quality people and very Transparent thru the whole process."

"Dusty was very helpful in explaining problems and solutions to my questions. he was professional and the repair was done quickly. Thank you Dusty."

"I have been a Maintenance-Plus customer for 15+ yrs, ever since Freschi installed my HVAC unit and their service has been excellent that entire time."

"Customer service"

"service was prompt"

"Great work"

"It was determined that the condenser fan was the problem but they did not carry the type of fan needed for replacement."

"The technician was very patient"

"Service availability Friday before Labor Day weekend Heat Wave."

"Really great value for the service offered. Need to be better at scheduling (albeit this time around the delay was on my end due to illness)."

"Quick response, professional, efficient prom, proficient"

"He was on time, put on a mask when I asked him to and cooperated in getting the job done quickly when we had to get ready to leave for a trip."

"Very good service for the last 20 years for me."

"good service"

"Mr. Rios did a gooDC job of checking my system. He is very cordial and explained what he was doing so I could understand it."

"He was very very helpful and very patient"

"On time and very efficient. Good advice."

"Professional knowledgeable caring"

"Never any problems with your service"

"Quick response, arrived on time, very friendly and professional, discussed options, and stuck with the job until completed."

"prompt . friendly"

"Professional..expertise"

"I feel the technician could have done a better job diagnosing our problem. He said our evaporating coil had gone out and we had to replace it. We got a second opinion and it turns out we were very low on cooling Freon. We may have some kind of leak we will have to fix. Your technician never measured the levels of freon so he didn't do his job right."

"He was great and professional"

"Responsiveness and professionalism"

"always satisfied with their work"

"I have used them for years"

"The two servicemen were polite and provided detailed information."

"Great service and knowledge technician"

"I got charge 2x for labor for a recurring issue. 1st Technician charge me $167 and the 4th Technician charge me $245. It took 3 Technician to figure out the problem of our system that is 4 years old. The 4th Technician was very rude. He thought I was arguing with him because of the charges that he's billing me. Couldn't even get an eye to eye from him at the end."

"Very thorough and helpful."

"Quality service. On time. Informs you as to what they are doing"

"Ignored my original complaint and tried to upsell a bunch of un related service. I asked to have my diagnosis confirmed and I was given an outrageous price on items that were not part of the complaint and then was charged $96 on top of $99. You guys blew it . I fixed it for under $200 and an hour of my time. You quoted me $648.00"

"Problem was fixed."

"It took 4 technician to figure out what's wrong with our unit that's only 4 years old. Hopefully this will solve the problem. The last technician was rude. I was only explaining what I know about the membership that I signed up for and he thought i was arguing with him. Couldn't see me eye to eye and he just took his ladder walk out the door said goodbye without eye contact."

"They were very knowledgeable and help full."

"Staff is very professional gets job done quickly and are polite"

"the company has been very reliable and available when needed"

"Will Zahniser is why! He is the sales guy that explained everything in detail. I am a senior and this was a huge undertaking for me. I got many quotes from all the companies and I went with your company because of Will. I signed up for the Advantage program and even though it's very expensive and lasts 10 years, I felt it was my only option with my current situation. Will was here for the install to oversee everything and it ran smoothly. There was an unexpected issue which delayed the install a day, and Will handled it. It was less stressful because of him. He is an excellent employee and an awesome person!"

"Have used Freschi Service Experts for all my service needs, and HVAC purchases. They have been professional, friendly and knowledgeable."

"Very pleased with the ease of making an appointment for annual checks and the very pleasant service techs"

"Friendly polite"

"I'm happy with my AC and the service."

"Fabian was courteous and very informative."