Freschi Service Experts Reviews

"You are on time and the service is great and my heater works!!! Thanks!!!"

"The serviceman wore a mask; covered his shoes; He explained everything to me. My furnace is running fine now, I am very satisfied."

"efficient and complete"

"Jason was very professional & knowledgeable - good customer service"

"The contract was signed in August, the installation was done on December 9th but is still not complete. I understand there was a delay due to equipment being backordered, but this has taken a very long time. There has not been any follow up to complete the work. I have called al left messages for the install tech but not received any communication back."

"I enjoyed The Gentleman who showed up.He was also training 2 new service guys.He was very Forth coming."

"Julio provided fine service and good suggestions."

"Tech was both effective and efficient. However I was promised a gift card because of rescheduling and never got it."

"He was very thorough and professional."

"The tech was very professional and courteous."

"They listened to my troubleshooting and quickly found and corrected the issue."

"Punctual and good job."

"Very professional and knowledgeable!"

"Tech was very professional and found issue quickly"

"He was on time and resolved the problem quickly"

"Good customer service"

"Ethan discovered we had a duct issue resulting in from a low air flow in the register to the master bedroom."

"Service Tech Kevin arrived within the scheduled time. He explained future furnace options without pressure of a hard sales pitch."

"Very pleasant experience and technician listened to any concerns I had and addressed them."

"Technician was prompt, polite, professional, and proficient. He explained everything, as appropriate, during the service visit."

"he was very good at explaining the heating system when I asked for his opinion"

"Technician was courteous and professional"

"Both Kevin and Dustin are efficient and friendly and great representatives for your company."

"Technician arrived on a Sunday shortly after my call to dispatcher to troubleshoot a heating unit start failure. He found old batteries in the interior thermostat. On the roof-mounted HVAC package he saw a motor that was not tightly secured."

"Technician was very knowledgeable, volunteered information, and asked questions.Respectful and personable"

"We had furnace problems. No heat. Service arrived early afternoon and fixed the problem. Thank tou."

"Timely and educational."

"While it took a few frigid nights awaiting Colby's availability, once there, he got the job done and made my tenant very happy."

"Ethan was very through and professional. Informed me of the service he completed."

"The staff that showed up on 12/17 were great. What was concerning to me was that the staff that arrived, looked at my system which was installed by Freschi in September 2021, and said, I have concerns about the installation. In the tune up report, it was indicated what the concerns were. Its now 2 business days since the visit and I have not been contacted to correct the concerns."

"Prompt and knowledgeable"

"He arrived early"

"He just did a good job unfortunately my equipment has failed again and he needs to return"

"The technician was very knowledgeable!"

"Great follow-up!"

"We really like the Technician!! He was Great!!"

"The technician was a little bit delayed. He was respectful of property, fast, and spent time explaining his findings."

"Prompt, knowledgeable and explained everything he was doing to the system."

"Crew was friendly, helpful and worked with me to develop a solution."

"Techs were on time, knowledgeable, courteous, and friendly."

"Fast professional service"

"Same day appt made even better by sending our favorite technician, Kevin, 2 hours earlier! Freed up the rest of our day - perfect!"

"efficient"

"Very helpful and competent."

"The tech explained to me in details why there is more heat on the second floor. He also adjusted the dumper to the first floor so there will be enough heat on the first floor."

"The technician was thorough and efficient in performing his work. He gave us a tip about more economical use of the fan."

"Kevin was on time, courteous , knowledgeable and explained what he did."

"The tech Kevin is excellent. But the scheduling and requests through the call service is not, nothing gets communicated properly. Direct calls to the office are OK. Twice on this appt. call service Information was not relayed correctly."

"The technician, Daniel, was very efficient, professional and explained everything"

"Service reps called ahead, showed up early, was professional and did a great job."

"He was on time, got right to work, and explained clearly what he was checking and why."

"Very helpful"

"Typically excellent service performed."

"Prompt and very efficient service.."

"Jason was very polite and seemed to know his business very well. He took time to check the system and the vents in the house."

"Technician was very professional and thorough."

"through fast"

"Service person was excellent. Courteous, answered questions, informative, on time."

"Your technician was amazing, analyzing everything to locate a problem. Very professional and a nice guy."

"Excellent service"

"I had complained that the new furnace I had installed was not heating properly. The first technician came out and discovered the problem but he did not have the materials to complete the work. A second crew showed up a few hours later. They were very professional and completed the task"

"Technician didn't return key to lock on crawl space. Technician couldn't hear noise problem fo furnace unit. At 1AM this morning I was awakened by an exceptionally loud noise from the furnace and saw that the regular noise got worse when the unit temp went up to 68degrees. The noise was also loud outside where the blower vent is located. This problem has to be fixed."

"Professionalism and politeness of technicians"

"Excellent and fast service."

"I received poor customer service from your call center several times, AND the first technician caused my system to be inoperable due to his error. Once I got the knowledgeable technician that I had originally requested, he was (as he always is) excellent."

"I showed the tech where the techs that installed our heater broke our threshold. He took pictures and sent them to the company."

"Poor communication"

"Great customer service and honesty."

"Professional and fast service"

"These guys are really nice and explain everything."

"Customer care baby, You guys do a great job"

"I have only had excellent and knowledgeable service techs from Freschi.. Thank you for always being there for me..."

"Technician was prompt, thorough, informative and pleasant to deal with."

"Because he was on time and did a good job."

"Yes"

"The technician was punctual, courteous and was good at explaining the work that needed to be done."

"Serviceman was right on time. Explained what he was doing. Gave me info and costs for a possible improvement for my filtration system. I can tell he was extremely knowledgeable. Answered my questions with patience and easy to understand terminology."

"Julio, the technician who finally came out to 832 Tampico on Monday gets a 10! Ditto the on-call technician who tried to fix the problem on Friday. But he was given the wrong phone number by customer service so couldnt get thru. He even went above and beyond by going to the door but our tenants were not home. The tech who was a no-show on Thursday gets a 1 (a phone call is all thats needed when a tech cant keep the appt), the phone operator who gave the on-call technician the wrong number also gets a 1. And last but not least, the technician who performed annual service on the furnace in September but didnt turn the gas back on, also a 1. The lower marks below in no way reflect the two on-call techs. And theres also understanding for the very first person who forgot to turn the gas back on. But it was an arduous process to correct his error."

"Daniel was very kind and professional"

"Advice and patience with elderly man"

"Daniel seemed to do a good job."

"excelent, daniel vas excelent keep him. thank you. Luis"

"Tech responded to my needs"

"Technician was thorough and quick at the same time."

"He was prompt, informative, cautious, and kind."

"I asked how to replace a battery in the heating system and was offered a visit by a technitian. He came and charged me $66 for the visit. I felt screwed, but had no options. Some days later a check for $26 arrived. I still feel screwed."

"Very friendly and knowledgeable."

"Timely'helpful and effiecient!"

"Very efficient technician who also explained a maintenance issue to be aware of within a few months."

"Service technician was competent and friendly"

"Service representative came on time, was polite and followed safety protocols. Worked efficiently and explained results of his inspection."

"Polite and good service"

"Furnace was checked out with no problems."

"Thorough and very pleasant."

"David Granadeno, who provided the service, was very knowledgeable and professional."

"NEAT CLEAN IN TIME"

"he did his best"

"your agent was great to deal with..."

"Jason was very friendly and informed us of the progress of his work. Jason has serviced our unit in the past. Each time we were satisfied with his work."

"Technician was helpful, resolved issue. Courteous."

"always polite, efficient."

"Kevin was great as usual, professional, and informative"

"Great crew; professional behavior; were very careful to keep the house clean; answered all our questions."

"Dustin was very polite and performed an excellent job in getting our furnace ready for the cold season. He cleaned up afterward. Thank you."

"Freschi Services have always been helpful in setting reservations. Field Service people have always been responsive, courteous, and helpful in evaluating my heating and cooling system with recommendations."

"Arrived on time, was polite, explained everything to me."

"Dustin was very through and listened and understood what needed to be completed. Dustin was friendly and courteous and even said "Happy Birthday" upon hearing it was my day."

"Very helpful in answering my questions."

"The Technician came in, did his job efficiently. Made recommendations, explained the adjustments he made to the equipment, cleaned the filters, and I was happy with the job he performed."

"On time, clean and courteous."

"The appointment was easy to make and the technician clearly explained what he was going to do and was very personable."

"There were two of them! They took their time and did a thorough job."

"Because he didn't fix the problem. In the two evenings since he left, the house is still 75 at midnight, and we are unable to sleep."

"I would be happy to speak to a manager about my experience. I'm at (925) 229 2989. Thank you. John Goetz"

"He was very prompt and courteous. Listened to my request, which I had made at the time of the appointment, but he had not been notified of it, yet he willingly accommodated it! I wish he had called before coming as they usually do to let me know they are five minutes away or however long so that I could mask up and all that stuff. It was not problematic for me."

"Service person was very polite and professional."

"Technician was very courteous and was competent in his work. He was here within the indicated time slot."

"The technician was professional and courteous and explained what he did,"

"Prompt, no fuss service"

"I have been a week without heat. Waited four days for tech who diagnosed problem but said I would need a part. After two more days have never heard back."

"On time and courteous"

"all went well"

"Overall the install went well. It wasn't until the day after the install was completed that we realized the barrier between the top of the air-conditioning unit and the rafters was not installed. A technician was sent the same day we called and fixed it up. The bigger issue was when we called with questions about the Advantage Program contract we signed and were given mis-information. That mis-information caused undue distress and lead us to abandon the Advantage Program and purchase the system instead."

"The problem turned out to be minor."

"both men were very nice and very thorough"

"Very professional, polite, knowledgeable."

"Kevin was excellent and the service was great."

"Issue remains unresolved and no communications on when we can expect to have our unit repaired."

"Jason as very helpful and pleasant."

"For some reason the front office change or cancell my appointment without my permission and is not the first time."

"Two service persons came and replaced the thermostat"

"Very knowledgeable"

"The service technician was professional, prompt and knowledgeable."

"Prompt, courteous and helpful service!"

"I did not make a appointment lucky someone was home so the maintenance person was able to do his work"

"I do not believe anyone/anything deserves a 10. The people who serviced my heater were very very good."

"No appointment was scheduled and service was not complete. Unit is still not working"

"He was professional and educated as to what to check for to assure a properly running set of heaters."

"Freschi Technician Jason Demarco very professional and knowledgeable."

"Technician was courteous and knowledgeable. He explained what he was doing and anwered all of my questions."

"The service man was very effcient"

"Friendly and knowledgeable technician."

"He was very informative and showed me what he was doing."

"The tech fully explained everything - the checks he performed and the results."

"Kevin is an excellent technician and is a really nice person. I have worked with him for many years and always ask for him for the above reasons. Thank you Kevin!"

"Great help with the issue and explanation of options. Install and service done professionally. Friendly."

"Very professional and friendly"

"Courteous technician."

"I am always satisfied with Freschi service experts. Dustin was able to service my house again for the thermostat this time (new to me home, older heating and air)"

"Technician was professional and completed the work in a timely manner."

"Technician was efficient"

"Very polite. Changed my filters. Checked air conditioner and heater."

"Service tech was prompt, thorough and friendly"

"Excellent communication and service"

"Daniel (and the 2 men who came the next day) were all respectful of our property, were thorough in their work, polite and very helpful in explaining what they did and why."

"The tech knew what he was doing to maintain furnace."

"I was very satisfied with my service and the Service Technician, Jason Demarco, as he was very good at explaining the service he was performing and also the type of service programs/packages Freschi offers in order to help me decide if I was interested in choosing any of them."

"Prompt on time. Friendly and knowledgeable."

"You call the day before to let me know the time frame for technician arrival. EVERY SERVICE FOR THE PAST YEAR AND HALF you have given me a different time frame than the one initially scheduled. That is not acceptable. I'm very satisfied with technician, BUT NOT your telephone scheduling service either. I am bothered with calls from them even AFTER I've scheduled my maintenance. The last call I got to schedule was the day before this service. You need to fix that system. I have repeatedly called the office about this."

"The technician was knowledgable, professional, courteous and safety conscious."

"Very courteous and answered all our questions"

"Very knowledgeable & polite"

"Poor response time"

"I wish you would confirm an on-line appointment before the day the service is to take place. I waited all that time before i knew my appointment was OK!"

"Serviced my furnace as he was supposed to do. Answered any questions I had.."

"Tech was very professional. Explained what he was doing and reviewed paperwork when done."

"The technician was very personable and professional."

"Jason had been here before and was familiar with my system"

"Freshii found a low cost and low tech answer to our air circulation problem."

"Very knowledgeable and courteous."

"Nobody's perfect"

"The worker was friendly and efficient."

"I've paid over the past 6 years $40,000 for a climate control system (EMME) sold and installed by Freschi. Freschi no longer handles the system so any tech that shows up has no clue about how to use / service the system. The last visit they gave me names of different service companies to call and suggested I exit Freschi. Very irritating, disappointing."

"Cory demonstrated excellent knowledge and was able to communicate in understandable terms technical details."

"Good explanations of each function"

"Ethan did a very professional and through job maintaining our heater."

"Daniel was very professional, knowledgeable, courteous and helpful!"

"Julio was very pleasant and solved the problem"

"did a good job and explain the work in details"

"Technician on time and explained service to me"

"Guy was great. Very competent. Explained everything."

"Service was completed quickly and efficiently."

"My experience with trying to schedule an emergency service call was very frustrating. Had to call several times and had to repeat all the information each time. The people I spoke with kept promising someone would call me back within a couple of hours but that did not occur. Technician showed up at my house without calling ahead. He did quickly diagnose and repair the problem, but then kept trying to sell me a service contract, which I repeatedly declined. I have had better experiences with Freschi in the past, which left me frustrated by how poorly it seemed to go this time."

"He was very professional explained everything to me was polite knowing my husband has Parkinson. He was wonderful."

"Workers gave a good effort and explained things."

"Jason arrived on time, very professional and got right to work identified the problem asap and fixed in no time."

"Dustin diagnosed, explained and fixed the issue with our AC unit. He was friendly and very professional. Great customer service!"

"Technician was informative and very cordial"

"Horrible service"

"He was within the window time frame at our home, wore protective coverings over his boots, and was very curteous."

"Dustin was very polite and courteous. Asked me what was happening and found the problem immediately. Thank you for always having excellent technicians."

"I appreciate knowing that my investment is taken care of."

"I called and a tech came out the next day"

"Friendly, helpful, knowledgeable"

"Everyone I dealt with was polite, seemed knowledgeable about their job, and professional."

"He was very polite. He did not arrive during the time given, but I did get more than one calls he was running late, and this was acceptable."

"Kevin is great!"

"As I do not live in this house, it is a rental I own, it is hard to fill out your surrvey. I have always been satisfied with your services and have never had any problems."

"Very knowledgeable and efficient."

"Daniel is considering economical options for modifying our home to heat and cool more evenly for our trilevel home. Julio did a good job looking over and testing our heater. He did some maintenance on it to give us more life on the heater, and clean our air filter. We are waiting for an estimate with their upgrade recommendations."

"AC now works even though technician was inexperienced"

"A problem with the service caused me to have to stay home again after the technician left, waiting for him to come back and fix it. However, it was fixed quickly and earlier he fixed a particular problem I'd had, so that more or less makes up for it."

"On time, explained the problem and in short time finish his work."

"the workmen were polite, friendly and courteous. They answered all our questions and were quick."

"Techs were knowledgeable and nice to talk with. Willing to answer all my questions."

"Kevin was very good at his job and he was a pleasure to have in our home."

"The service you offer is a 10 however I get cards and phone calls about needing my 6 month check up after each time a service person has come. Your service records are not organized since they couldn't find that I was on your Advantage plus contract.live you offices need some organizing I call and don't always get someone or am not able to leave a message."

"40 plus replacement? days for a replacement?"

"Very thorough and efficient"

"He was very friendly, knowledgeable and fixed the issue."

"Charles was on time and did a good job, covered all the bases."

"Your company never followed up on our breakdown issue. You simply ignored our AC problem and never followed up. I called you twice and you skirted the issue."

"Work took to long to complete from trip 1 to trip 2 and tech left a mess all on the ceiling and hatch to my attic."

"Colby and his partner did a great job and they were fast. They are coming back on Monday to put correct capacitor in."

"Good communication and service"

"On time respectful knowledgeable"

"The technicians found & fixed the problem quickly & efficiently. Very polite and made proactive suggestions should the problem occur again.àà"

"Everything I wanted done was done and taken care of."

"Daniel G. checked what needed to be looked at but also listened to concerns we had and helped us investigate the issue. We requested that we have someone call so we can fix the issue."

"Julio was very professional and knowledgeable. His checkup was thorough."

"I waited 3 days to get service, having been promised it daily and on an emergency basis. I got absolutely NO HELP from the idiots who answer the phone, so I called Jason Demarco directly. It was after hours and he was finished for the day but he took control of the situation and saved the day. Not only did he make the appointment happen the very next day, he knew exactly what the problem was and he fixed it in record time. He was professional, pleasant and did an excellent job. He did what your phone staff SHOULD HAVE DONE. I'm very grateful for ALL his help in getting my A/C running quickly on a hot day with a 103 year-old person inside suffering from the heat. He is a prize employee and Freschi is fortunate to have him. The negative comments below are entirely due to your atrociously lazy and incompetent schedulers answering the phone, many of whom do not speak clearly and don't seem to understand, or read, numbers correctly, like addresses. Freschi used to be a great company but since using Service Experts, it has lowered itself. What a shame."

"Cause he was a very nice a professional, excellent hard worker"

"When we bought our new furnace and air conditioner we were provided ( or talked into) getting a Lennox thermostat that has now failed, after only 4 years. These devices are too complex and apparently are difficult to get replacement parts for. Your company needs to rethink using these units when installing new heating and cooling units.!"

"The service technician was great. I have an issue with your customer service. I had an appointment scheduled but there was no record of such appointment. I reconfirmed appointment but someone came out on a different date. No one was home and I told the technician that my appointment was no for that day. Someone eventually came out on the previously scheduled date and the problem has been resolved."

"Was pleased that Freschi immediately offered a re-schedule date when the first tech called out sick and the tech who came was fast, efficient and thorough."

"Very professional"

"On time and then the next night job in a timely manner"

"He was very polite, friendly and professional."

"Pleasant, helpful and thorough service from someone who clearly knew and could explain all of the viable options and issues."

"Filter and lamp not changed. Said he would"

"The technician did his job thoroughly and professionally. Moreover, he was easy to work with and expressed his findings clearly in person and on his Performance Inspection form."

"The technician was professional and thorough in every aspect of his work. He was also easy to work with and explained his findings clearly."

"On time, knowledgeable and outright good guy. Explained process and very thorough."

"Great Service"

"very efficient and friendly"

"technician did everything correctly"

"Very professional, on-time, thorough"

"rEPLACED THERMOSTAAT, IN AND OUT!"

"He is very professional. Ask all of his questions about the system( like where the heat pump is and the air handler closet up front"

"Tech was polite and did his job well"

"Job well done"

"Have used service champions for years and overall, very satisfied. The most recent visit did not include two things that I valued: 1.didnt cover shoes when entered the house. 2. Didnt wear a mask or offer to wear one. I did ask if he was vaccinated and replied yes. But felt for both our health, he should have automatically worn a mask."

"Arrived in the promised time window and performed a good maintenance on my AC unit recommended replace the dual capacitor. I am waiting for a call to schedule the install, since he did not have the proper one on his truck."

"Jason was very personable, helpful, and thorough. It was a pleasure to work with him."

"We've been using your services for many years"

"Very, very satisfied with the technician Dustin."

"Well after my first unit failed after 8 weeks they installed another new unit within 3 daysand it was hot without an ac unit during those 3 days"

"You arrived during the schedule time and was very efficient in inspecting the compressor."

"I am very impressed for the services provided. You are exceeding my expectations! My original air conditioning and furnace were old and installed not meeting todays standards. Your technician Mike and Brain did an outstanding job??"

"He was like the typical arrogant used car salesmen. Refused to listen to what I wanted or needed. And came Cocked & Locked to make a sale!"

"He fixed the problem and instructed me what to do if it happens again."

"Was very thorough"

"The tech gave our AC unit a tune up. Appeared to do a thorough job and he was a nice polite young man,"

"I have been having numerous issues with my Advantage Plan program because they couldn't find it, couldn't even figure out if I had one, however when I just encountered the last problem every one worked so hard to help me clear up the problems I was experiencing and get my A/C running quickly. Thank you all!"

"Both the Sales/Project Manager and Technician were excellent...Both Daniel's were very professional ad at the same time very personable. Having a handicap of a Brain injury they both made me feel very at ease and explained everything thing they were checking to me and even wrote down notes for me to remember things we discussed."

"Jeff in sales, and all of the installers were courteous, conscientious, and very knowledgeable. We were very impressed with all of them."

"Our technician, having been to our home several times before, understood our two A C's and their quirks. He was courteous &, efficient,"

"Your technician, Julio (1527), was very professional and respectful and explained his findings to me."

"Very through and friendly."

"Service was exceptional-just waiting for suggested follow up appt. Expecting follow up call."

"Great customer service"

"Second visit for mantinance that the technician did not have the correct filter to change out the dirty filter. we still have not head back from anyone as to when the filter will be changed"

"Very professional"

"Daniel was on time, considerate of our home, did a good and complete job checking our AC"

"Julio called to let me know when he would arrive. He also said that Kevin would not be with him. He checked the outside and inside units. He was answered my questions and was polite."

"Informative technician"

"-"

"The service man was very helpful and explained the transfer of my account to Concord and ongoing service. Until I reached the Concord office, my responses would have been "Very Unlikely" because it took TEN contacts to get my appointment!!!!!!!"

"Our Lenox thermostat stopped working and the tech couldn't find the problem and we couldn't use our air conditioner in 100 degree weather. I suspect that this unit is just too complex and subject to more than usual failure. I would like to have been given the option of installing a less complex unit. Also I had an appointment for between 8 and 10 and no one called and the tech didn't arrive until about 4:00 - never had this problem before."

"My opinion"

"Service tech, Daniel was very helpful"

"Both of the workers were professional, they arrived on time, and were fast and efficient, and knowledgeable , and also were respectful of our persons and our home, by keeping on their masks and there shoe coverings. Thank you"

"On time, professional, knowledgeable.friendly."

"Very courteous, professional tech"

"they were outside all the time and didnt talk much until they were leaving"

"Tech was late and on more than one occasions did not show up. I asked to speak to a manager and as of right now 7/9/21 no manger has ever contacted me.."

"very professional customer services"

"prompt service with not much sales pitch"

"Knowledge high, good at explaining."