bill A. antioch, california January 22, 2023 "very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."
mary F. walnut creek, california January 21, 2023 "Everyone is always very professional, efficient, and friendly"
tim K. brentwood, california January 20, 2023 "He was through in going over our furnace and checking our filter. We had nothing with our unit again this inspection.!"
victor A. antioch, california January 19, 2023 "I've been with Freschi/Service Experts a long time. Their products and service have been superb. This last request for help occurred on Sunday and we were without heat. They were out here within a couple of hours and fixed the problem."
steve P. san pablo, california January 18, 2023 "Process was easy and simple. On time. Knowledgeable."
michelle C. oakley, california January 17, 2023 "Excellent service. If we have had a problem, it was taken care of."
mary F. walnut creek, california January 16, 2023 "I have found all the employees that have been to my house have been very helpful, kind, and good at their jobs."
ralph S. concord, california January 16, 2023 "Expected to do well and did, but not above expectations."
patrick J. brentwood, california January 15, 2023 "The technician was extremely knowledgeable and was able to get us back up and running very quickly."
jim D. martinez, california January 13, 2023 "Excellent in explaining HVAC systems and different options for us"
mordecai R. berkeley, california January 08, 2023 "Daniel was friendly, efficient, and explained things veery clearly."
jim D. martinez, california January 07, 2023 "Sales Reps. presentation was very informative and knowledgeable. Presented different HVAC systems options , so we could decide what works best for our sq. footage and budget.No doubt they our a quality HVAC Co.that I highly recommend"
bryan C. martinez, california January 06, 2023 "The first tech we had back in 2020 or 2021 was not very good, but the two who came out in November of 2022 were great."
steve P. antioch, california January 04, 2023 "I have received great products and services from Service Experts for years."
phil G. walnut creek, california January 01, 2023 "Excellent servicetechnicians are friendly and professional."
yvonne V. antioch, california January 01, 2023 "Polite, very informative, cleaned up and wore bootie without me asking (it was raining outside like crazy)."
david Q. antioch, california December 30, 2022 "Vili Was a very concerned and considerate technician, customer driven and very confident and knowledgeable"
mr medina M. oakley, california December 28, 2022 "Our repair man Vili was great he did far more than i expected him to do. He was great hope to get him again."
james T. napa, california December 28, 2022 "Staff arrived on time, were polite & did good inspection job."
jeff D. antioch, california December 27, 2022 "Excellent service, knowledgeable service person & fair prices."
mark C. antioch, california December 27, 2022 "Edgar used conductive tape to cover the kill switch, which arced and blew a circuit breaker when Dustin tried to remove it. Edgar should have used rubberized tape and should have removed it. He also forgot to reattach one of the connections of the capacitor, causing a loud whining and vibration noise when the fan started. We called in, and Dustin came and found these problems. He fixed them."
sondra S. berkeley, california December 26, 2022 "The person who came to check the furnace was excellent."
molly C. benicia, california December 25, 2022 "Your technician, Daniel, was able to fix my furnace soon after the replacement control board was received. He was knowledgeable, professional, and pleasant to work with"
marion L. concord, california December 23, 2022 "Technician on time , knowledgeable, helpful, friendly, and thorough."
ruthie M. antioch, california December 23, 2022 "The response time for service, especially during an emergency that We had."
carol T. berkeley, california December 23, 2022 "April has been very good to work with ion getting parts and then following up with scheduling Dustin, who seemed well versed in the equipment involved. I appreciate both of them."
jeff R. pinole, california December 21, 2022 "The technician for the first scheduled service on December 5 did not show up because of a snafu on your part; I was told the wrong office scheduled the appointment. The technician showed up on time December 18, but did not clean the filters because he said the temperature was too cold for them to dry while he was here. Your service used to be much better. Ive been a customer for more than 20 years; this was the first time I was displeased."
joan C. concord, california December 21, 2022 "Peace of mind during the winter. Also employees are easy to work with."
lenie S. antioch, california December 17, 2022 "Technician is knoledgeable, accommodating & very helpful."
kathy W. martinez, california December 17, 2022 "Kudos to April - My furnace was not working 12/5. I called for service between 8:00-8:30 am & was told you were booked for the day, nothing available until 12/6. I was not happy but there was nothing I could do about it. Around 8:45 I received a call reminding me of my 12/6 appointment for membership maintenance. I mentioned my furnace not working & that no one could come to look at it same day. April jumped on the line, said that could not be right and asked me to hold for a moment. She came back on the line & told me that someone would be at my house within 45 minutes! She sounded very disappointed that the service people I had initially called had put me off so quickly. April obviously knows what great service is and she should be commended for representing your company so well. As to that other department, perhaps a few lessons about good customer service, taught by April, would be in order."
thomas C. suisun city, california December 17, 2022 "Service was prompt and he was able to identify and fix the problem"
howard F. walnut creek, california December 16, 2022 "Your phone system is terrible and people who handle calls are inefficient and cannot understand language."
melvin L. concord, california December 16, 2022 "Edgar the technician said he would call the office to set up an appointment for our thermostat. Never received a call from the office"
richard B. antioch, california December 16, 2022 "Very quick,professional and friendly. Technician was excellent. Everyone was exceptional"
vince C. antioch, california December 15, 2022 "I purchased a new furnace and AC unit from Freschi 4 years ago with a no interest rate for 5 years. I am happy to say that the furnace and AC has worked flawlessly, and the continued service is outstanding."
richard B. antioch, california December 11, 2022 "All the service was excellent. Everyone we dealt with was friendly and professional. We received a quick response and the serviceman was knowledgeable and informative. A great company."
randy mcadam M. brentwood, california December 08, 2022 "Great service and helpful with information."
suzanne P. brentwood, california December 08, 2022 "Everyone I have talked to about your service has someone else."
carole P. pleasant hill, california December 06, 2022 "I have no idea how your services compare to others"
clarisse G. pittsburg, california December 06, 2022 "They responded quickly and the gentleman that came out was so helpful and courteous"
ms tallarida T. brentwood, california December 03, 2022 "The technicians were professional knew the history of my equipment and my property. They were quick and efficient"
dr stein S. walnut creek, california November 30, 2022 "The tech showed up on time. He worked quickly and efficiently. I asked him about measuring the air flow velocity in the various registers around the house; he told that was not a task that techs do. In the past, Freschi techs have done this. Also I think he changed settings on the thermostat, and the furnace ran all night. We had to re-program it."
sharon T. el cerrito, california November 30, 2022 "It took 3 weeks to get the part needed to fix my furnace. Not necessarily your fault, I understand supply problem but still inconvenient."
madeline C. walnut creek, california November 28, 2022 "I have used Freschi for many years and I have been very happy with the technicians who have come to service my HVAC system."
joe M. concord, california November 25, 2022 "I booked online and there was zero visibility on your membership. This required me to pay $99 extra on my service call."
sharon T. el cerrito, california November 25, 2022 "The service representative was on time and finished quickly"
roger E. antioch, california November 23, 2022 "Our technician, called me to let me know that he was ahead of schedule allowing us to return home to meet him. He was courteous, clean and contentious as he worked."
alain R. oakley, california November 23, 2022 "Been with Freschi for over a year or 2. The first encounter was when the fan on my unit broke. The technician did not sol me anything but advised to only replace the broken fan and he will check for warranty before billing me. Lucky enough it is covered by warranty and the part installed still at working condition."
carolyn R. walnut creek, california November 22, 2022 "The technicians are friendly, helpful and efficient. Appointments are kept and office personnel are friendly and efficient."
robert M. oakley, california November 19, 2022 "All my experience with Free chi has been very posative."
dale P. walnut creek, california November 16, 2022 "Reliability, promptness, systems knowledge and courtesy."
robert M. oakley, california November 15, 2022 "All my experience with your company has been extremely posative."
nora G. walnut creek, california November 13, 2022 "I was very impressed with our technician. He wrote up our report very legibly-- which is usually not the case. Usually it's just scribble- completely unreadable. And our technician explained about everything he found and wrote about. He was very respectful and efficient. We very much appreciated his efforts."
malia W. pleasant hill, california November 13, 2022 "Good customer service (called before coming, on time, pleasant, kept me informed). Efficient, technically smart."
joane Q. martinez, california November 12, 2022 "The tech.fixed an error that was made previously. Also the original date for service was scheduled on a day when no one came."
broadus D. antioch, california November 11, 2022 "The No show for my October appointment with absolutely no communication!!!"
eva K. concord, california November 11, 2022 "Kevin is very professional, respectful, and friendly. He did a good job of troubleshooting my heater, and then coming back to replace the necessary part!"
phyllis R. concord, california November 07, 2022 "No show at time provided. Got two different responses as to why no technician and had to make three phone calls to get someone out to my house the same day"
romelle P. antioch, california November 04, 2022 "Courteous and on time. Respectful and informative."
ted C. concord, california November 02, 2022 "The technician told me that I needed a new hose, and showed me where the old hose was leaking. It has been 2 days, and I have not been contacted with any options as to repair cost and time."
geoff H. oakley, california November 01, 2022 "answered all my questions; very friendly and courteous; worked very hard but did not leave a mess; and taught me how to use a thermostat"
brenda C. concord, california November 01, 2022 "I was going to ripped off! I have Fidelity National Home Warranty & forgot to call them. Before I did however, I was told I needed a $773 replacement part (INDUCER). Thank goodness I cancelled and called FNHW and when they inspected the unit on the roof, the inducer was fine and the trusted representative started by heater remotely and everything worked fine!"
nancy R. oakley, california October 31, 2022 "Did not have correct filter on first visit despite me telling the office on 3!prior occasions that my furnace needed a special size. So had to schedule a second appointment to install correct filter."
nahum S. walnut creek, california October 30, 2022 "Technician came on time, was professional, and answered all my questions."
barbara G. walnut creek, california October 28, 2022 "The tech came with the parts he thought was needed and found they where not needed saving us money. They where real pro's."
gerald S. walnut creek, california October 28, 2022 "Prompt and they honor our maintenance agreement"
bob L. concord, california October 26, 2022 "They are very thorough and courteous. I feel much better knowing that my heating and air systems and water heater are maintained on a regular basis."
irene M. pittsburg, california October 26, 2022 "His work was quick and appropriate. He gave me written information on products to upgrade my furnace."
james C. concord, california October 23, 2022 "The service is a little less than it once was! I have to "request" the filters to be cleaned, as we are older. The technician was wonderful, but the staff from booking service to expected "call back" for a service I needed performed was never noted nor responded too. Not noted for the technician. either."
paul M. pleasant hill, california October 23, 2022 "In the past - not this technician- we had some problems that took ages to resolve"
brian K. albany, california October 22, 2022 "The appointment setting process could have been better; we did not receive communication that our appointment had been set (I had requested one online) and I had to call the company to confirm the appointment. The technician was on time, explained what he was doing and what needed to be done."
ralph D. rio vista, california October 21, 2022 "I have only been doing business with Freschi for a few months. Time will tell."
mrs delano D. walnut creek, california October 20, 2022 "I have always received very prompt, responsive and good service"
dorothy S. bay point, california October 18, 2022 "Freschi has been servicing our heating system for years and has always done a good job. They replaced our furnace and duct work in 2013. As stated in a previous e-mail, the only problem with this servicing was that the person taking the request call failed to tell the service rep about the requirement for a 5" filter that needed replacement. It ended up taking over week to get it replaced after the furnace was serviced."
sam B. oakley, california October 15, 2022 "The Tech went through quite a few functions on my heater and appeared to be satisfied with the results he found."
wayne D. walnut creek, california October 14, 2022 "The technician was professional and explained his work."
anmari E. bay point, california October 14, 2022 "they took their time doing the check and explained what they did"
andre A. vallejo, california October 14, 2022 "Initial information was very sketchy. I had to beg for proof of my warranty in membership. Still not satisfied with the documents that I received they dont tell me anything about my maintenance plan"
dorothy S. bay point, california October 08, 2022 "Ive been using this company approximately 40 years. The only glitch with this year is the person taking the request for service got it wrong and tech wasnt told about the need for a 5 inch filter (16x25). I paid for it at time of service but the filter still hasnt been put in."
judy S. berkeley, california October 05, 2022 "The service is good but the call service is terrible."
juan M. fairfield, california October 05, 2022 "I have been a member for a while now. Every interaction with both customer service and the technicians has been very enjoyable and helpful. Very polite and informative. Excellent servive."
kevin P. antioch, california October 04, 2022 "Technition on time and let me know how to maintain ac"
fredrick C. brentwood, california October 02, 2022 "Freschi has built a trust and confidence after years of excellent service. My latest service technician, Julio, was timely, professional, and a pleasure to do business with."
cal R. pleasant hill, california October 02, 2022 "Your technicians are excellent...informative, complete and neat"
cynthia R. pleasant hill, california October 01, 2022 "We have been very satisfied with the service we received. Would gladly give friends and neighbors recommendations to you."
angie G. antioch, california October 01, 2022 "Kevin and Jeff understood how stressful this maintenance visit was for my elderly mother. They were kind, considerate and very thorough."
loella H. walnut creek, california September 29, 2022 "We have been customers for a long time...our experiences have always been positive."
roberta B. brentwood, california September 28, 2022 "Technician was on time and seemed very knowledgeable"
john dr. D. walnut creek, california September 24, 2022 "good value for money, good service oersonnel, good scheduling and timing of service"
aurora M. berkley, california September 24, 2022 "The technician was efficient and helpful. He did a great job."
martin P. brentwood, california September 23, 2022 "Explained the condition of my heating unit very well."
brandon B. martinez, california September 23, 2022 "Mike and Brian were great! They arrived on time and completed the job with speed and efficiency. Mike was very knowledgeable and explained how are new system works."
ms fletcher F. pittsburg, california September 23, 2022 "Kevin and Fabian did a good job on taking care of my furnace and went the extra mile and helped me with a need in my house."
thomas C. suisun city, california September 22, 2022 "The technicians, Ric, Edgar, Jose And Kevin performed an outstanding job. They are knowledgeable and performed their respective task in a professional manner. Thank you for your Good work."
ralph D. rio vista, california September 22, 2022 "The technicians did their job. I did have trouble with appointments/"
janet B. walnut creek, california September 22, 2022 "Kevin is always reliable, does good work and is very nice. It is a pleasure to work with him. I have been working with him for years and he has been great! Thank you Kevin."
sudeshna S. pleasant hill, california September 18, 2022 "Knowledgeable & reliable technicians who seem to have customers best interest in mind"
victor A. antioch, california September 18, 2022 "We're on a service contract and Service Experts come to solve our problem as fast as they can. I've really appreciated their service."
bessie yeh Y. hercules, california September 18, 2022 "He is very responsible person,he go through very detailed . I am very appreciated his job performed. I like to have his name on our records. Thank again for all the job."
brandon B. martinez, california September 17, 2022 "Jose Banuelos was the ultimate professional. He was knowledgeable, personable and detailed. He is an asset to your company!"
rosemary K. brentwood, california September 16, 2022 "Dependable. And Fabian was exceptionally helpful and good service! Would recommend him!"
mike F. concord, california September 15, 2022 "I was happy with service but only give recommendations when asked"
jean A. concord, california September 14, 2022 "I've used freschi services for years and have always been satisfied."
kevin B. antioch, california September 14, 2022 "The Technician Kevin's knowledgeable job performance and the quality products he recommended for safety and reliability for your Heating and AC equipment"
john dr. D. walnut creek, california September 14, 2022 "Installers of my new tankless water heater were clearly expert in what they did, based on their assessment of the project and quick, clean completion"
andre A. vallejo, california September 14, 2022 "When I called and made the appointment I was informed that if I joined your membership that the $99 inspection fee would be waived. When the technician got here I was told that the fee was waived but I still have to pay for the diagnostic. This was never mentioned in my original phone call. Also I signed up for the membership and I have yet to receive any kind of documentation as to what my rights are under the agreement or what it covers Many things that the scheduling person said were not true. I really felt misled. I really would like some documentation on the membership that Im paying $10 a month for. As of right now I have no idea of what Im covered for."
sum P. walnut creek, california September 11, 2022 "Just quality people and very Transparent thru the whole process."
robert A. concord, california September 11, 2022 "Dusty was very helpful in explaining problems and solutions to my questions. he was professional and the repair was done quickly. Thank you Dusty."
lucinda C. martinez, california September 08, 2022 "I have been a Maintenance-Plus customer for 15+ yrs, ever since Freschi installed my HVAC unit and their service has been excellent that entire time."
james W. brentwood, california September 05, 2022 "It was determined that the condenser fan was the problem but they did not carry the type of fan needed for replacement."
michael W. walnut creek, california September 04, 2022 "Service availability Friday before Labor Day weekend Heat Wave."
marco R. brentwood, california September 03, 2022 "Really great value for the service offered. Need to be better at scheduling (albeit this time around the delay was on my end due to illness)."
connie W. pacheco, california September 03, 2022 "Quick response, professional, efficient prom, proficient"
jarilyn J. walnut creek, california September 02, 2022 "He was on time, put on a mask when I asked him to and cooperated in getting the job done quickly when we had to get ready to leave for a trip."
maureen V. pleasant hill, california September 02, 2022 "Very good service for the last 20 years for me."
fred D. discovery bay, california August 31, 2022 "Mr. Rios did a gooDC job of checking my system. He is very cordial and explained what he was doing so I could understand it."
jeff K. antioch, california August 25, 2022 "Quick response, arrived on time, very friendly and professional, discussed options, and stuck with the job until completed."
isela R. antioch, california August 23, 2022 "I feel the technician could have done a better job diagnosing our problem. He said our evaporating coil had gone out and we had to replace it. We got a second opinion and it turns out we were very low on cooling Freon. We may have some kind of leak we will have to fix. Your technician never measured the levels of freon so he didn't do his job right."
ivett C. antioch, california August 17, 2022 "The two servicemen were polite and provided detailed information."
nilda A. pittsburg, california August 16, 2022 "I got charge 2x for labor for a recurring issue. 1st Technician charge me $167 and the 4th Technician charge me $245. It took 3 Technician to figure out the problem of our system that is 4 years old. The 4th Technician was very rude. He thought I was arguing with him because of the charges that he's billing me. Couldn't even get an eye to eye from him at the end."
dorothy W. pittsburg, california August 14, 2022 "Quality service. On time. Informs you as to what they are doing"
michael B. pittsburg, california August 13, 2022 "Ignored my original complaint and tried to upsell a bunch of un related service. I asked to have my diagnosis confirmed and I was given an outrageous price on items that were not part of the complaint and then was charged $96 on top of $99. You guys blew it . I fixed it for under $200 and an hour of my time. You quoted me $648.00"
nilda A. pittsburg, california August 13, 2022 "It took 4 technician to figure out what's wrong with our unit that's only 4 years old. Hopefully this will solve the problem. The last technician was rude. I was only explaining what I know about the membership that I signed up for and he thought i was arguing with him. Couldn't see me eye to eye and he just took his ladder walk out the door said goodbye without eye contact."
irene M. pittsburg, california August 12, 2022 "Staff is very professional gets job done quickly and are polite"
william G. antioch, california August 11, 2022 "the company has been very reliable and available when needed"
wenonah G. antioch, california August 10, 2022 "Will Zahniser is why! He is the sales guy that explained everything in detail. I am a senior and this was a huge undertaking for me. I got many quotes from all the companies and I went with your company because of Will. I signed up for the Advantage program and even though it's very expensive and lasts 10 years, I felt it was my only option with my current situation. Will was here for the install to oversee everything and it ran smoothly. There was an unexpected issue which delayed the install a day, and Will handled it. It was less stressful because of him. He is an excellent employee and an awesome person!"
gregg M. brentwood, california August 10, 2022 "Have used Freschi Service Experts for all my service needs, and HVAC purchases. They have been professional, friendly and knowledgeable."
kathleen M. brentwood, california August 09, 2022 "Very pleased with the ease of making an appointment for annual checks and the very pleasant service techs"
mario B. rio vista, california August 08, 2022 "Excellent service, great technicians, and very excellent price. The entire HVAC system was installed in 1 day, and everything works perfectly. I couldn't ask for a more complete service experience!"
joe J. antioch, california August 07, 2022 "Longtime customer of Freshi. Always been satisfied with service"
william G. antioch, california August 06, 2022 "The company is efficient and their people are very friendly"
mordecai R. berkeley, california August 04, 2022 "I'm just disappointed that it took almost 2 months to ge the proper part. I kept leaving messages with your answering service and it never reached anyone."
sandra B. martinez, california August 04, 2022 "Employees are always friendly and easy to Deal with."
chris G. discovery bay, california August 03, 2022 "He listened and fixed what the other technician should have fixed, but refused to listen to me. We could have save a call if the first technician would have listen and been accomdating like the last one."