kathy K. concord, california May 16, 2022 "It is sometimes difficult to make and verify appointments online."
richard L. concord, california May 16, 2022 "Helpful during discussion of thermostat failure and what I can do to correct the problem if it ever occurs agaom/"
barbara G. concord, california May 14, 2022 "The technician was very pleasant and knew what he was doing,"
william F. walnut creek, california May 13, 2022 "Arrived the same day that I requested service. Dustin was on time, courteous, well-groomed and knowledgeable."
eric W. concord, california May 11, 2022 "Very thorough and techs explained their process very clearly."
sheri G. antioch, california May 09, 2022 "Kevin and Chris were timely, professional and friendly. They did a thorough inspection and answered all my questions as well as being informative."
suzanne P. brentwood, california May 08, 2022 "When, after a few months, we finally got the appointment arranged the service was very good and the gentleman was very courteous."
kenneth B. pleasant hill, california May 07, 2022 "The technician was very personable and knowledgeable."
fred B. brentwood, california May 06, 2022 "I can rely on Freschi service to provide quality technicians to inspect A/C & it's operation"
carl B. bay point, california May 05, 2022 "Julio was very professional in his demeanor and checking the various aspects of my HVAC System. He replaced the capacitor (sp?). When I need Freschi services, I will request him."
luisa M. pleasant hill, california May 04, 2022 "Technician was prompt, professional & courteous, with an advance phone call alerting us he was on his way. Technician immediately masked (even though he was working outside) when I indicated I was immunocompromised, which was appreciated. He reviewed his findings and explained his recommendations for improving the performance of the system and the air quality."
luisa M. martinez, california May 04, 2022 "Technician was prompt, professional & courteous, with an advance phone call alerting us he was on his way. Technician immediately masked (even though he was working outside) when I indicated I was immunocompromised, which was appreciated. He reviewed his findings and explained his recommendations for improving the performance of the system and the air quality."
joan H. walnut creek, california May 02, 2022 "they showed up on time and where very nice and explained things clearly."
albert paoli P. clayton, california May 02, 2022 "The service technician was very good in explaining and performing his duties."
denise W. pittsburg, california April 29, 2022 "The replacement of my HVAC system was done efficiently and in a timely manner. The service crew and my project manager were very kind and respectful of me and my property."
mr martin M. discovery bay, california April 29, 2022 "I forgot to mention to the crew that we have five thermostats rather than three so they worked with inaccurate information which caused some delay in completing the job. My daughter saved the day by telling them about the other two thermostats. We have three furnaces and five thermostats."
chuan siong/george oliviero (tenant) S. walnut creek, california April 29, 2022 "Technician was on time, informative, efficient, friendly"
robin N. concord, california April 27, 2022 "Fabian explained several areas in my Heating & Air Conditioner of functions"
jose C. oakley, california April 22, 2022 "Serviceman provided excellent service and explained his findings / recommendations."
priscilla S. concord, california April 21, 2022 "Technician was courteous, respectable, and knowledgeable. He explained what he did, answered my questions. He was patient in answering my questions and I learned a lot from him."
jerry L. antioch, california April 20, 2022 "Julio is a thorough worker. He is an asset to the company."
telesfora E. discovery bay, california April 16, 2022 "Fab did a wonderful job in checking our hvac system. He cleaned and changed the filters and updated me on how we can use our system to keep the room temperature at a comfortable setting"
susan W. pittsburg, california April 16, 2022 "They keep bring the wrong filter and they didnt come back like they say so"
oris G. pittsburg, california April 15, 2022 "Because you are understanding of my situation and you are not pushing your agenda on me"
david K. brentwood, california April 14, 2022 "Difficult to separate the service technician who came or a repair & the installation of a new furnace just a few weeks ago. The technician was excellent. But the installation of my furnace resulted in me having to pay almost $400 for Freon for my AC unit. MY AC worked perfectly well prior to the furnace installation so I am not happy at having tp pay tis extra charge which I cannot blame on the technician who came out to conduct the repair."
sandra C. concord, california April 11, 2022 "Service is prompt, and the technicians are courteous and respectful."
mr fuston F. pleasant hill, california April 10, 2022 "Fabio, was thorough, paid close attention to all the details, and educated me on the system. He takes pride in his work and it shows."
cecelia A. walnut creek, california April 09, 2022 "I have used your company for many years and have always been satisfied."
kevin W. oakley, california April 07, 2022 "Nice techs but on their inspection form they put "fair" for the air filter but i replaced it the day before. Seems odd."
rodney S. walnut creek, california April 07, 2022 "Fabian is wonderful! He is friendly, very knowledgeable, Patient and professional! Hes a keeper"
loella H. walnut creek, california April 06, 2022 "Tech was cordial, went to work right away, and gave me suggestions about how to handle the system better."
fred D. discovery bay, california April 06, 2022 "The technician is friendly and knowledgeable. He explained what he was doing and cleaned up after himself."
joe L. antioch, california April 04, 2022 "We received a call telling us when to expect the service call. The call was professional and our "expert" was friendly."
barbara L. concord, california April 03, 2022 "Daniel came early to the appointment and Service Experts called ahead to advise me of the time change."
yvonne V. antioch, california April 03, 2022 "Excellent customer service. Arrived on time. Very easily explained. Very friendly and never felt pressured to purchase."
dave A. antioch, california April 01, 2022 "Performed an excellent check on our two systems, cleaned the outside compressors for better air flow and advised suggestions to think about for our systems."
herb S. vallejo, california March 31, 2022 "he was on time and very cooperative. answered all questions and was very patient and polite"
karen/tim C. antioch, california March 31, 2022 "arrived on time completed service in a timely manner"
carole C. walnut creek, california March 30, 2022 "Kevin is an excellent technician.. I only request him for my service!"
juan V. pittsburg, california March 28, 2022 "The technician was. Very helpful with the answer to the question's we have."
carlotta L. brentwood, california March 27, 2022 "Technician Fabian Montoya was respectful, on time, explained what he was doing, gave advice on things I can do between maintenance appointments to prolong the life of my system."
roland E. antioch, california March 27, 2022 "On time and promptly completed furnace checkup and filter change."
michael B. rio vista, california March 27, 2022 "Our technician was knowledgeable friendly and took the time to explain things to me so that I could understand them clearly"
ralph K. berkeley, california March 26, 2022 "the guys came early, worked hard, did additional problem solving - were Great"
james W. walnut creek, california March 26, 2022 "Colby was clearly on top of our problem, understood our needs, and was careful to be certain that I also understood the situation."
leonard B. discovery bay, california March 25, 2022 "The came in and did their assessment and I did not need to watch over them while they completed their review of the system"
kevin B. el cerrito, california March 25, 2022 "technician was wonderful and company great in getting him out in under 2 hours"
michael P. antioch, california March 25, 2022 "The technicians were courteous, friendly, knowledgeable and they pointed out that we had a 22 year old water heater that was rusting and needed to be replaced."
debbie S. concord, california March 24, 2022 "Technician was professional and did a good job. Arrived on time and communicated well."
gary H. antioch, california March 24, 2022 "Fabian was extreamly through in his work and explained everything"
fred B. brentwood, california March 23, 2022 "Freschi is always on top of making my semi-annual service appontments. Their Techs are always helpful and supportive with any of our concerns."
sandra C. concord, california March 20, 2022 "Jason explained about everything he was doing during the maintenance service. Ran into a problem with wiring and had the office order necessary parts. Very professional and courteous."
ariel B. concord, california March 20, 2022 "Patient and friendly tech. Explained what he was doing cleatly."
carolyn B. byron, california March 18, 2022 "Jason was very thorough and explained everything that was checked during this maintenance service visit."
robert R. clayton, california March 17, 2022 "Fabian Montoya did the most thorough job. He kept me in the loop with no surprises. His knowledge of my system was impressive!!"
mike F. antioch, california March 16, 2022 "The young man was very professional, courteous and extremely knowledgeable about his trade. He did a great job."
paula K. concord, california March 15, 2022 "He was on time (a little early, actually) and called me. He was pleasant, got things done quickly."
larry L. martinez, california March 13, 2022 "Scheduling could improve. I left a message saying when we were available and not not get a return call. Got Ng through the answering service is a pain. The prices for heating n air are outrageously high. Our service worker was excellent"
kuwada K. pleasant hill, california March 13, 2022 "He did not find the source of the problem so did not fix it."
nancy H. brentwood, california March 13, 2022 "I am always happy with Freschis services.. Kevins great.. always knowledgeable and polite.. Ive used your services so much were almost family.. lol"
david G. martinez, california March 12, 2022 "Daniel very thorough and patiently answered all my questions"
hassan J. pittsburg, california March 11, 2022 "It was too overpriced, $165 for a visit and telling me my filters are dirty"
mary F. walnut creek, california March 11, 2022 "He was very polite, quickly found the problem, explained the problem, fixed it and checked to make sure things were working right."
edmund G. richmond, california March 11, 2022 "Colby was prompt upon arrival, quickly found the source of the problem."
ralph S. concord, california March 09, 2022 "The service was done by two knowledgeable reps in an efficient and personally pleasing manner."
sandi W. antioch, california March 08, 2022 "Christian was wonderful. Professional and knowledgeable."
carol W. pleasant hill, california March 05, 2022 "Arrived on time. Did what he had to do without interrupting me."
dale P. walnut creek, california March 05, 2022 "The service technician arrived when he said he would. He completed all service work promptly and professionally."
martha B. walnut creek, california March 04, 2022 "It was quirk and professional. He also blew out a drain line with some nitrogen very considerately."
jeffery D. concord, california March 03, 2022 "No complaints, I have already recommended your service to my mother."
charles P. walnut creek, california March 03, 2022 "Technicians were professional and apparently thorough."
brad F. vallejo, california March 03, 2022 "Daniel was very professional and answered all our questions."
sally l. antioch, california March 02, 2022 "Jason is a friendly person and respects my house whenever he comes. I know if I have a problem I can count on him to come and help me out. He is a outstanding person that you have working for you. I always request him when the time comes for the service."
mart M. walnut creek, california February 27, 2022 "The initial programming for the thermostat was inadequate. The next person who came fixed that."
joan C. concord, california February 26, 2022 "I had a prompt response to my problem. Jason and Chris were friendly, professional, and knowledgeable of how to fix the problem with my thermostat in a timely manor."
fred H. clayton, california February 24, 2022 "I told your phone person to check my records for the MERV filter I use and make sure they showed up with a new one. No filter. Now I have to schedule another appt. Cant follow simple instructions. Pissed me off."
sharon J. antioch, california February 22, 2022 "Courteous and efficient. Would be a 10 if not for them having to come back a 2nd time to change and recalibrate 1 of the thermostats."
alan W. concord, california February 22, 2022 "very patient, listened, wasn't hurried. respectful of home (mask & booties), answered and asked questions"
jim R. concord, california February 21, 2022 "Timely arrival and very good communications regarding the fix made. Very polite and knowledgeable."
dorothy F. pacheco, california February 19, 2022 "Came when expected, was polite, had a sense of humor and did the job in a professional way. His associate was cute as a button, too. Daniel delivered a space heater. He was helpful as he could be. Thanks for all of your helpers."
dawn C. antioch, california February 18, 2022 "The technician ,Kevin took his time to make sure everything was working properly and he took the extra time to help me figure out the thermostat which has been a huge pain for me!"
brian B. antioch, california February 17, 2022 "The technicians were friendly, polite and knowledgeable."
michael & patricia M. walnut creek, california February 17, 2022 "Technician was informative and efficient."
jason R. concord, california February 12, 2022 "This is an ongoing process that has continued for 3 months now. Also, I paid the tech in cash and am still receiving bills in the mail for 66 dollars. Each time I call the office the billing person is unavailable. The tech has yet to come back to install a washer that he stated was necessary for the longevity of the blower."
patty W. antioch, california February 09, 2022 "Timely, tech knew what to do and carried out service expeditiously and professionally."
jose G. brentwood, california February 05, 2022 "If you are going to provide the filter, have one to sell to the homeowner, or call him in advance to go and buy a filter. I my thinking changing the filter is part of maintenance. I am eighty years old and I have to be involved in the maintenance since I didn't have I filter. Now I'll have to install the filter. In serving seniors you should consider that they are seniors and may or may not be able to even go out and buy the filter."
steven G. brentwood, california February 02, 2022 "Colby was professional, timely, and offered excellent advice about care for our HVAC system."
sharon J. antioch, california February 02, 2022 "The technician successfully diagnosed the problem. However, as of today's date, the problem has not been corrected. (Awaiting a module to complete repair."
john H. martinez, california February 01, 2022 "Very thorough, Jason checked every vent with unit running and thermostat."
richard R. antioch, california February 01, 2022 "they kept me informed and we could feel the difference in the heat the first night. One question, will I receive an invoice for what was done? Thank you Richard"
arturo S. concord, california February 01, 2022 "The technician was very polite and took time to explain things very thoroughly."
nancy H. brentwood, california January 30, 2022 "I have always had great service from Freschi Heating and air"
ace H. walnut creek, california January 28, 2022 "A. They send the bill to "Collections before its due date, and B. This survey is intrusive and annoying and does not give me the option to unsubscribe."
roy S. concord, california January 28, 2022 "The tech, Jason DeMarco, was very professional and peasant. He worked throughly and explained what he was doing as he performed the maintenance. Very happy with his efforts."
silgan C. antioch, california January 26, 2022 "The technician was prompt, professional and performed his tasks in a timely fashion."
elaine S. martinez, california January 26, 2022 "He went about his business, finished in a timely manner and informed me of problems I might anticipate in the future."
julie W. antioch, california January 25, 2022 "The person who came out on Jan 21 was great. He worked hard and was diligent. Unfortunately he was the 3rd person from Freschi to come to my place to create a poorly installed system that was leaking hot air out of the furnance"
robert J. el sobrante, california January 24, 2022 "Tall technician willing to fit into tight space to replace filter and check our heater."
kalin L. antioch, california January 24, 2022 "I appreciate the time the technician spent with me explaining the findings he seen with my furnace. He was very friendly and was able to answer my questions I had."
april C. antioch, california January 22, 2022 "Im very surprised that no one followed up with us after the installation. I did find out later that our salesman had an unexpected family issue. Also we aske to have the vent to be replaced with a different one and the tech has not gotten back to us."
theresa R. antioch, california January 22, 2022 "The first person I spoke with was helpful, and everything she told me was accurate. The actual tech, who came into my house, masked, was more than competent, and explained everything. He answered all my questions, easily and happy to do so. His name was Dustin. Thumbs up to him!"
allen M. concord, california January 20, 2022 "System(s) have been in a month now and all are working well, except, we're having to have the ducting reworked to balance the flow to the various outlets. One end of house has high flow with noise, the other end lower, quieter. Two registers fell out and had to be repaired."
chris C. walnut creek, california January 13, 2022 "You are on time and the service is great and my heater works!!! Thanks!!!"
mrs C. antioch, california January 13, 2022 "The serviceman wore a mask; covered his shoes; He explained everything to me. My furnace is running fine now, I am very satisfied."
colleen M. pleasant hill, california January 12, 2022 "Jason was very professional & knowledgeable - good customer service"
annette R. clayton, california January 12, 2022 "The contract was signed in August, the installation was done on December 9th but is still not complete. I understand there was a delay due to equipment being backordered, but this has taken a very long time. There has not been any follow up to complete the work. I have called al left messages for the install tech but not received any communication back."
ruthie M. antioch, california January 11, 2022 "I enjoyed The Gentleman who showed up.He was also training 2 new service guys.He was very Forth coming."
christophe A. antioch, california January 10, 2022 "Tech was both effective and efficient. However I was promised a gift card because of rescheduling and never got it."
sue H. antioch, california January 08, 2022 "They listened to my troubleshooting and quickly found and corrected the issue."
margaret T. concord, california January 04, 2022 "Tech was very professional and found issue quickly"
richard R. antioch, california December 31, 2021 "Ethan discovered we had a duct issue resulting in from a low air flow in the register to the master bedroom."
joe B. antioch, california December 30, 2021 "Service Tech Kevin arrived within the scheduled time. He explained future furnace options without pressure of a hard sales pitch."
stanley H. antioch, california December 30, 2021 "Very pleasant experience and technician listened to any concerns I had and addressed them."
louis K. antioch, california December 30, 2021 "Technician was prompt, polite, professional, and proficient. He explained everything, as appropriate, during the service visit."
thomas H. discovery bay, california December 29, 2021 "he was very good at explaining the heating system when I asked for his opinion"
joy K. brentwood, california December 28, 2021 "Both Kevin and Dustin are efficient and friendly and great representatives for your company."
ken K. walnut creek, california December 25, 2021 "Technician arrived on a Sunday shortly after my call to dispatcher to troubleshoot a heating unit start failure. He found old batteries in the interior thermostat. On the roof-mounted HVAC package he saw a motor that was not tightly secured."
elizabeth R. antioch, california December 24, 2021 "Technician was very knowledgeable, volunteered information, and asked questions.Respectful and personable"
albert T. concord, california December 24, 2021 "We had furnace problems. No heat. Service arrived early afternoon and fixed the problem. Thank tou."
patrick M. pittsburg, california December 23, 2021 "While it took a few frigid nights awaiting Colby's availability, once there, he got the job done and made my tenant very happy."
emilie B. antioch, california December 23, 2021 "Ethan was very through and professional. Informed me of the service he completed."
julie W. antioch, california December 21, 2021 "The staff that showed up on 12/17 were great. What was concerning to me was that the staff that arrived, looked at my system which was installed by Freschi in September 2021, and said, I have concerns about the installation. In the tune up report, it was indicated what the concerns were. Its now 2 business days since the visit and I have not been contacted to correct the concerns."
langan B. moraga, california December 19, 2021 "He just did a good job unfortunately my equipment has failed again and he needs to return"
clayton chur C. clayton, california December 16, 2021 "We really like the Technician!! He was Great!!"
patricio B. brentwood, california December 16, 2021 "The technician was a little bit delayed. He was respectful of property, fast, and spent time explaining his findings."
gloria C. martinez, california December 16, 2021 "Prompt, knowledgeable and explained everything he was doing to the system."
elizabeth M. concord, california December 15, 2021 "Crew was friendly, helpful and worked with me to develop a solution."
charles D. pacheco, california December 15, 2021 "Techs were on time, knowledgeable, courteous, and friendly."
sandra C. concord, california December 12, 2021 "Same day appt made even better by sending our favorite technician, Kevin, 2 hours earlier! Freed up the rest of our day - perfect!"
cielito C. concord, california December 10, 2021 "The tech explained to me in details why there is more heat on the second floor. He also adjusted the dumper to the first floor so there will be enough heat on the first floor."
ralph S. concord, california December 09, 2021 "The technician was thorough and efficient in performing his work. He gave us a tip about more economical use of the fan."
frank B. concord, california December 09, 2021 "Kevin was on time, courteous , knowledgeable and explained what he did."
linda W. pleasant hill, california December 08, 2021 "The tech Kevin is excellent. But the scheduling and requests through the call service is not, nothing gets communicated properly. Direct calls to the office are OK. Twice on this appt. call service Information was not relayed correctly."
bruce M. concord, california December 07, 2021 "The technician, Daniel, was very efficient, professional and explained everything"
michael M. pleasant hill, california December 05, 2021 "Service reps called ahead, showed up early, was professional and did a great job."
lucinda C. martinez, california December 04, 2021 "He was on time, got right to work, and explained clearly what he was checking and why."
robin N. concord, california December 03, 2021 "Jason was very polite and seemed to know his business very well. He took time to check the system and the vents in the house."
judy D. walnut creek, california December 02, 2021 "Service person was excellent. Courteous, answered questions, informative, on time."
val B. walnut creek, california December 01, 2021 "Your technician was amazing, analyzing everything to locate a problem. Very professional and a nice guy."
william G. antioch, california November 26, 2021 "I had complained that the new furnace I had installed was not heating properly. The first technician came out and discovered the problem but he did not have the materials to complete the work. A second crew showed up a few hours later. They were very professional and completed the task"
jane J. el cerrito, california November 24, 2021 "Technician didn't return key to lock on crawl space. Technician couldn't hear noise problem fo furnace unit. At 1AM this morning I was awakened by an exceptionally loud noise from the furnace and saw that the regular noise got worse when the unit temp went up to 68degrees. The noise was also loud outside where the blower vent is located. This problem has to be fixed."
nancy D. brentwood, california November 23, 2021 "I received poor customer service from your call center several times, AND the first technician caused my system to be inoperable due to his error. Once I got the knowledgeable technician that I had originally requested, he was (as he always is) excellent."
branon P. antioch, california November 22, 2021 "I showed the tech where the techs that installed our heater broke our threshold. He took pictures and sent them to the company."
nancy H. brentwood, california November 18, 2021 "I have only had excellent and knowledgeable service techs from Freschi.. Thank you for always being there for me..."
brant F. walnut creek, california November 18, 2021 "Technician was prompt, thorough, informative and pleasant to deal with."
wayne D. walnut creek, california November 18, 2021 "The technician was punctual, courteous and was good at explaining the work that needed to be done."
malia W. pleasant hill, california November 17, 2021 "Serviceman was right on time. Explained what he was doing. Gave me info and costs for a possible improvement for my filtration system. I can tell he was extremely knowledgeable. Answered my questions with patience and easy to understand terminology."
ms sweeris S. walnut creek, california November 17, 2021 "Julio, the technician who finally came out to 832 Tampico on Monday gets a 10! Ditto the on-call technician who tried to fix the problem on Friday. But he was given the wrong phone number by customer service so couldnt get thru. He even went above and beyond by going to the door but our tenants were not home. The tech who was a no-show on Thursday gets a 1 (a phone call is all thats needed when a tech cant keep the appt), the phone operator who gave the on-call technician the wrong number also gets a 1. And last but not least, the technician who performed annual service on the furnace in September but didnt turn the gas back on, also a 1. The lower marks below in no way reflect the two on-call techs. And theres also understanding for the very first person who forgot to turn the gas back on. But it was an arduous process to correct his error."
louis U. antioch, california November 14, 2021 "excelent, daniel vas excelent keep him. thank you. Luis"
phil G. walnut creek, california November 13, 2021 "Technician was thorough and quick at the same time."
mr grabinski G. pleasant hill, california November 12, 2021 "I asked how to replace a battery in the heating system and was offered a visit by a technitian. He came and charged me $66 for the visit. I felt screwed, but had no options. Some days later a check for $26 arrived. I still feel screwed."
barbara L. concord, california November 09, 2021 "Very efficient technician who also explained a maintenance issue to be aware of within a few months."
katie W. concord, california November 08, 2021 "Service representative came on time, was polite and followed safety protocols. Worked efficiently and explained results of his inspection."
mr bartsch B. pleasant hill, california November 05, 2021 "David Granadeno, who provided the service, was very knowledgeable and professional."
michael L. brentwood, california November 04, 2021 "Jason was very friendly and informed us of the progress of his work. Jason has serviced our unit in the past. Each time we were satisfied with his work."
larry R. concord, california November 03, 2021 "Kevin was great as usual, professional, and informative"
scott A. discovery bay, california November 02, 2021 "Great crew; professional behavior; were very careful to keep the house clean; answered all our questions."
fred C. antioch, california November 02, 2021 "Dustin was very polite and performed an excellent job in getting our furnace ready for the cold season. He cleaned up afterward. Thank you."
fred B. brentwood, california November 02, 2021 "Freschi Services have always been helpful in setting reservations. Field Service people have always been responsive, courteous, and helpful in evaluating my heating and cooling system with recommendations."
peggie H. clayton, california November 02, 2021 "Arrived on time, was polite, explained everything to me."
angie G. antioch, california November 01, 2021 "Dustin was very through and listened and understood what needed to be completed. Dustin was friendly and courteous and even said "Happy Birthday" upon hearing it was my day."
luisa M. pleasant hill, california November 01, 2021 "The Technician came in, did his job efficiently. Made recommendations, explained the adjustments he made to the equipment, cleaned the filters, and I was happy with the job he performed."
mrs arnsdorf A. berkeley, california October 30, 2021 "The appointment was easy to make and the technician clearly explained what he was going to do and was very personable."