Freschi Service Experts Reviews

"friendly and professional"

"They were well ahead of time but called me twice to provide info."

"Came to my house two times without informing me you were coming. And you should have cleaned my new ducts I still have insulation blowing out three days later. My house has been unhealthy."

"He checked the filter we had installed in April and determined it should be replaced. Because he did not have one in his truck, he went back to the shop to get a filter, returned and installed it."

"On time very courteous and technically excellent"

"The tech was very considerate being on call and gently knock on door and call me..very professional"

"on time, courteous, observed safety protocols"

"He fixed the gurgling noise. Will come back to do the maintenance."

"Very personable & explained the process to ensure AC unit wouldnt be turned on accidentally...while the AC cover was on."

"Technician arrived within timeframe, completed service in an efficient manner, explained reason for replacement (solenoid) and cost."

"Very thorough and professional"

"I rarely give 10's"

"Very informative and professional"

"He was informative and clean"

"The after hours scheduling process and call center isn't knowledgeable about what the schedule will be and didn't assign me to a proper time resulting in two days of waiting around for a tech. I am very grateful the tech actually made it on the Sunday. But being told that on Saturday they would be there between 8-10 then being told after 4-6.. then being told the tech won't make it. Then Sunday was told there was no way of knowing what time the tech would be there. I would like to be contacted by the General Manager to discuss my experience."

"The men set my thermostat incorrectly"

"Technician showed up at promised time. Knowledgeable and polite. Worked efficiently."

"Ron Cirino, Jeff Baird, and Jason were very helpful in solving a thermostat to HVAC problem. They did a complete diagnostic on the system. The problem was a dead wire. They came up with a very satisfactory work-around to the problem. So everything is perfectly up and running. They also provided valuable advice on the system."

"The technician was very friendly and efficient. He introduced me to his trainee and the consultant that was with him."

"Arrived on time...worked quickly and efficiently"

"The servicemen explained the problem, and were professional. My appointment was easy to make and and I was comfortable with service."

"very satisfied with the work done"

"Respectfully showed up within committed appointment window. Technician was polite and professional. He completed his work in a very short time frame and gave a thorough, easily understood report."

"On time, had all the equipment"

"Everything went smoothly from the order to the installation."

"I was not there breathing down their necks so that is why a 9."

"Thorough and informative"

"we called for service to aircon unit Lennox but the technician evaluated other aircon units and suggested to replace filters which was replaced recently. He did not attend to Lennox unit which needs thorough cleaning and further evaluation so as a consequence after a few days we have to call for service again. I asked our maintenance guy to clean condenser while waiting for service and after the following day Justin showed up and attended to the Lennox unit."

"On time, courteous, masked, efficient"

"The servicer was polite and on time"

"good service. good attitude"

"He did a good job. Appeared very competent"

"Jason called & showed up on time. Very courteous, professional and knowledgeable."

"He was polite and efficient - nothing to complain about."

"It took several months to get a response on noise in furnace. Finally technician citing warranty handled it well and to the point Cricut issue on charge to replace another failed part handled by accounts promptly"

"I was able to get an appointment the same day I called. The technicians were friendly, found the problem and fixed it without issue."

"On time arrival, very professional, explained the furnace maint they performed & left us with good info to review before deciding on furnace & AC replacement. Kevin has been our semi- annual maint guy before, & we find him very friendly & knowledgeable."

"arrived on time did good and thorough check, paid good attention"

"On time, courteous, explained what was done in laymans terms"

"great job works perfect"

"Very professional and courteous"

"Excellent serviced. The technicians name was Jason not Josh."

"Prompt & efficient"

"Emergency... Justin professional very knowledgeable *******"

"Efficiency with install."

"Very knowledgeable and made legitimate reccomendations."

"He knew immediately where our power outage problem occurred--he knew to go immediately to the PG&E main power switch."

"Expert service and great guy!"

"Ron did a great job explaining what he did and setup pipe for easy cleaning for the next time"

"Your technician was very polite and respectful. Both times he has been here we have been very pleased with his work."

"Technician was professional, polite and honest. Got our a/c working quickly."

"Knowledge"

"I was planning to get a monthly package to save some money, but I forgot to ask and the tech didn't mention it. Guess I'll just stick with my local company."

"Always friendly, helpful, and professional"

"Our AC went out and when I called I was able to get an appt for the next day. Jason actually arrived that day, was friendly and professional, diagnosed the problem, had the part on his truck and fixed the AC then. I was very happy with the service and Jason."

"Good fast working tech."

"Will took time to answer all of my questions in detail"

"He was polite, fast, had the necessary part with him, and explained what he did. I was very surprised and happy that my unit was fixed right away. I figured a part would have to be ordered first."

"Ron was very competent in his troubleshooting of our A/C and quickly made the repair. Was also very knowledgeable in his choice of parts."

"Response to an urgent need due to A/C failure."

"Tech was courteous and professional."

"Very caring"

"Service excellent, phone contacts excellent, long time to acquire needed part"

"Kevin was courteous, efficient, explained the work to me (as he did it)."

"Service tech did not know anything about damper control siad need to bring a more senior tech"

"I was told my AC could be replaced if needed yesterday. I wasn't sent a technician but a comfort advisor. Not what I wanted and installation was out a week or more."

"The technician, Joshua, was very polite, friendly and knowledgeable about the AC unit, however, when I specifically asked how much I owe he replied $129, but after putting the cover back on the AC he came back and told me that I now had to pay an additional $78. This must be stated up front and especially when the customer asks the correct amount must be given. I was clear in my comments as to why I was having Freschi come out to my home, so to tell me that because he "diagnosed" the issue, I now have to pay $78 more is absurd. That's why I called Freschi to tell me what was wrong with it. Also, I received confirmation that Freschi would arrive between 10 and noon and he arrive shortly after 9. I was not prepared for an early arrival. Besides these two issues, Joshua is very good. I don't think the timing issue was Joshua's fault."

"Jason figured out the problem quickly, told me what he was going to do all along the way and fixed the problem before he left. He and the technician that was with him were very nice and respected my request for masks. Jason has been here before and he did the same excellent job he always seems to do."

"Response was excellent but the expense to resolve the issue was high for a problem which should have been addressed during the routine service call 4 months earlier."

"Fixed the issue but charged a showing up fee in addition to charging what it cost to fix the issue which was not communicated. They also showed up 3 hrs early without calling to let us know."

"technitian was very polite"

"First, we were promised service on Tuesday and got service on Saturday, which was amazing. Very happy about that. Second, our technician Justin was very knowledgeable and efficient. He fixed our blown AC fuses in minutes and was very professional."

"The installation of the 2 new units (AC and Furnace) has been a very rocky one. There has been multiple problems but Ron has been the only technician who was able to pinpoint and solve all the problems."

"The technician , Jason, was on time & professional & friendly. He diagnosed the problem, fixed it, &explained the charges."

"Repair was not done timely. The attempted repair failed."

"A/C stopped working about an hour after they left"

"Great service, price as stated, really nice guys, very thorough - ac problem solved so far!"

"Jason did everything he could until he figured out the problem."

"Came early and finished quickly. Wore his mask. Very friendly and polite."

"Technician clearly explained the problem and steps to correct"

"The Technician was on time and polite. He adhered to the Covid-19 Safety Precautions and was knowledgable. He explained the services provided in a professional manner."

"Listened to customers concerns and needs and fixed the issue in a timely manner"

"I didnt feel the tech was qualified to do the service. He was saying I had a another breaker somewhere in the house which I didnt. Finally he was getting power all of a sudden. I paid because he did come out. As far as him showing up when I spoke to the person placing service calls she said someone will call you before they arrive. No call just a knock on the door. I was not happy about the service or the attitude he had."

"The technician was on time, called to let us know he was on his way, was very courteous and respectful of our home. Further, he answered the various questions we had and discussed the advantages of installing an surge protector (which we did) on our new a/c unit."

"He was very efficient, polite and even wore a mask."

"Technician could not fix underlying problem. Firm is consulting with unit maker to seek an answer,"

"Professionalism and troubleshooting ability. It just a change a part and see if it fixed it. Rick took his time and identified several issues he was able to repair. We have been a customer for 18-19 years."

"Great service attitude. Offered good information"

"Devin was extremely nice and thorough with his explanations of the systems, wonderful experience."

"found the problem quickly, fixed the problem."

"They were just a little bit late"

"The service agent, Kevin, was very thorough and considerate. Definitely communicated he wished to resolve the problem."

"very professional"

"He was clean , professional, and answered all my questions"

"Great job answered all of my questions very professional kudos to Kevin!"

"Josh provided exceptional service and explained everything he did in great detail. He was also able to answer every question I had. A very polished professional."

"Ric and his crew (install techs) did a very professional install job. Very nice work. Anthony seemed like he was a newer consultant, but a very nice young man."

"well two appointments were no call no shows but the third was joshua and he did really good thanks again."

"It always nice working with people who know their product, good job. I have already referenced you guys on Next door neighbor site when someone was looking for HVAC repairs"

"Good job"

"Jason was very helpful and took care of our repair quickly."

"Problem was quickly resolved"

"Nothing was done - not even an estimate was provided"

"Ron was very professional dealing with me. He s as answered all my questions politely. He arrived on time and did a wonderful job In resolving the issue with the water dripping from the furnace."

"I find that the price of refrigerant is quite expensive."

"Timely and professional service"

"Will and Jason were very personal, professional and proficient in their diagnosis and available options. They along with the installation team of Oliver, Kiro and Jesse were a great example of teamwork in action. Kudos!"

"Quick and efficient"

"They were helpful, informed, courteous and friendly."

"Dustin was prompt, knowledgeable, professional and courteous."

"Friendly, knowledgeable, helpful"

"Your Tech Jason is top notch with customer service, technical skills and paper work"

"Josh communicated well during his visit."

"On time, quick service"

"Friendly, explained about my AC. Answered questions."

"Courteous and informative service!"

"Ron and Anthony were very professional and informative about my Airconditioner,"

"Timely, professional, explained everything clearly."

"I was cancelled on once then they tried to tell me that I cancelled the second appointment. NOT TRUE!!!!! Had to have a fit for them to come out. Not happy I paid for the service and now I am not getting any."

"Everything OK"

"Great service"

"Ronald was great. Freschi communication with him about my equipment was not. Techs should know the filter needed before they leave the shop. That is a service communication issue."

"Mike was very professional"

"They were on time and answered my questions."

"The technician was timely and thorough."

"Fast, very courteous job well done"

"Did not seems very professional did not seem very neat and tidy, or truly know the products, ie, thermostat. I always ask the techs to help me and he could not even start. Told me the best thing to do is just wait until it is too warm then manually turn temp down?!? No mask, wore booties in the first time, but no booties second time."

"No show had to reschedule didn't call before coming broke furnace didn't hook back up no air for 6 hours"

"Josh did a good job Courteous and had the right replacement filter"

"Efficient, quick and on time. Courteous."

"I paid $129 for the service man to unscrew 4 screws, remove the panel from the holder and leave it disassembled."

"courteous, was able to explain to me when I had questions, did the required work quickly and effciently."

"The tech was thorough and professional"

"Josh arrived on time and was very polite to my wife and me. Very knowledgeable in his work, and suggested a surge protector for the compressor. We're very pleased with his service. Thank you."

"Friendly, on-time, professional."

"Prompt replacement of defective hard start part installed by your company a few weeks ago.. Serviceman found the problem with our AC Did not pay for part. Thought it unusual I had to pay for the replacement service."

"The technicians did an excellent job. They arrived early and were done by 3:30. They went through the instructions with me and my questions about maintenance. We've been enjoying our AC very much!"

"Very prompt"

"Ron appeared knowledgeable about heat pump maintenance and repairs and provided some tips for enhanced performance. However, the automated appointment system does not seem to have good coordination between online appointments set up and phone reminders to set up."

"Was explaned what/why the problem"

"My original appointment was missed and after calling back, another tech was assigned. The second tech showed up on time and was very polite and professional."

"Dustin was knowledgeable, efficient and used mask & shoe covers inside."

"Informative- knowledge"

"Our scheduled visit time was 10 to noon. The technician did not arrive until 3 pm. The voice mailbox was full and there was no answer when I tried to return a call about the technicians delay. I also have a beef with Freschi due to lack of response with issues with our furnace/air conditioner installation at our home in Lafayette"

"He was very helpful and answered all my questions"

"Very satisfied with the team effort in co completing the proyect."

"We usually get a call before a technician arrives. This time we did not. One of our units sits a little high on the wall and usually the tech/crew brings their own ladder. They did not do that this time. Since they couldn't reach it, my senior citizen husband had to get up on the couch and bring down the filters for them. They rinsed it off and then handed them back to my husband so he could get up on the couch and put them back. He's too old to be doing that. Isn't that what we pay them to do?"

"Professional, courteous, knowledgeable, friendly"

"The guy knew what he was doing. Very nice."

"Your workers are always prompt, friendly, and efficient. They are also very helpful in explaining everything theyve done or anything they recommend."

"Ron my tech is great, he always provides me with excellent service"

"Josh was very professional and I would like to have him back for the next maintenance visit '"

"he knew what he was doing and corrected the problem ratter fast"

"Mike did an efficient job and at the end explained everything he did and everything I needed to know."

"timely, professional, explained what he was doing"

"Kevin has been our tech for over 18 years plus ,Never had a problem."

"I have been a customer for 25+ years. Use the service of semi annual checkups. Purchased new unit 20 years ago from Freshi. Jason found problems that lead to purchasing new unit now. He showed empathy but suggested it was the right move. Devin quickly helped us purchase and have installed new unit. Really appreciated safety rules they followed due to virus. I received what they always give, sincerity, professionalism, top notch labor, and confidence."

"very courteous and did a good job"

"The technician is well informed with his craft and works is done thorough and clean."

"Jason came twice and was very diligent about trying to solve the problem with my air conditioner. He suggested I arrange for Ron to take a look at it. Ron was here today. He did a fantastic job of trouble-shooting and solving the drainage problem. He was very professional and friendly and I am truly grateful to have my air conditioning back during this heat!"

"He was good"

"Solved the problem of ac not working hopefully.."

"He was professional and did his job"

"Mike was extremely professional and very friendly and helpful. I was very impressed"

"Devin is obviously a pro. He had answered our questions without hesitation and was easy to talk to."

"efficient punctual friendly"

"Ron is an excellent service person. Very informative and no nonsensical. Love working with him. Hes trustworthy. Anthony was a joy to meet and gave me information to make my decision on whether to repair at this time or replace. I will definitely keep his information and call on him if I decide to replace my units."

"Kevin and Dustin are both good"

"Fast and efficient service, resolving problem on a very hot day."

"Timely and paid attention to detail"

"Paul was able to troubleshoot our AC issue and correct it. There appears to be some followup work that needs to be done with the next crew coming out....next week."

"Jason was very clear on what he was doing to troubleshoot. He called his supervisor to clarify some of the steps that he needed to take. He kept me fully informed."

"Jason worked on my AC twice but the problem is still not solved - not for lack of trying on his part! He suggested that Ron work on it; I have an appointment with Ron on June 5. Hopefully he can find the problem - it's getting hot here!"

"Ron is the best technician! Hes very knowledgeable about the system and very thorough answering any questions I might have."

"The technician was fast and efficient in resolving the problem.Courteous, explained what steps were next, wore mask, used hand sanitizer, Made suggestions for the next service visit."

"courteous"

"Polite and efficient technician. I understand there is a change in your policy and I must suppy filters for the service."

"Arrived on time--good service."

"Jason was professional & personable."

"Ron Gabe me confidence in your company. Extremely professional and knowledgeable."

"Very thorough - able to answer all questions"

"Friendly technician, quick job."

"Courteous, thorough, knowledgeable, friendly"

"I had requested, both at making the appointment and at confirmation, that the technician bring a two year bulb for my air purifier. The technician was not notified. He went over and above to return the same day and install the new bulb. Had trouble before with the schedulers. Michael by himself gets a ten."

"Polite On time seemed knowledgeable Good service My only complaint is how expensive the contract is but I knew that going forward"

"Jason arrived on time and performed work efficiently."

"Technician courteous, conscientious and I believe knowledgeable."

"Courteous very formal and thorough"

"Service experience was great, especially with all the new COVID-19 complications."

"Your technician Michael was very professional and helpful and answered my questions and addressed my concerns about my unit. He was on time and called to give me his estimated time of arrival."

"We were told everything was fine, but later when looking over the report left there was a poor rating. Called the office and the agent didnt know but would get back to me. Still have t heard anything. Called again and left a message."

"Jason came within the stated 2 hrs timeframe window. Was professional, courteous, and performed his duties on maintenance servicing on the ac unit,"

"The technicians had an extra obstacle this time around. They had to use a scissor lift and lay masonite boards down to protect the rugs, but this did not stop them from providing great service!"

"The technician did his job very professional"

"job success"

"On time, courteous, professional and safety conscious"

"knowledgeable, courteous service"

"Your technicians should wear face masks when talking to the customers"

"Ron was very knowledgeable and was a pleasant person to have sevice our furnace."

"Technician was very professional and was able to perform and trouble shoot any problems."

"He was great, but I wish Freschi would stop trying to sell us expensive products with every visit. I was also dismayed to hear our new system would ony last 10 to 15 years. I thought 30 years was the norm."

"Jason showed up on time, is professional, takes care of business and suggests things I can do to prolong the life of my units, like surge protectors."

"On time! Very friendly and knowledgable. Informed me I have rats in my attic. Gave me a referral to a reputable company to remove them."

"In and out in good time"

"professional, respectful and over all a fine young man. appeared to be well trained."

"reviewed the unit and did excellent service"

"OnTime. Polite and helpful"

"Very helpful and informative as I watched him work."

"Nobody's perfect"

"Kevin is always explains what he is doing and honest about answering any questions I might have."

"6 foot distance was not observed when my signature was required. He should have set it down and stepped back."

"On time, and courteous"

"Had to remind technician about that the filter needed to be replaced."

"arrived early, did job in reasonable time, gave suggestions"

"He was in training, but serviced our equipment very well and did the job he was supposed to do."

"Would like to give higher score but I dont like the fact that you dont take care of the intake filters any longer which makes the service incomplete. Additionally- since you started not doing this as part of the service, there has been no reduction in cost. Same $ less service."

"All was done with appropriate facemask and physical distancing. I never give a 120."

"He was knowledgable, friendly, and competent. Who could ask for more!"

"Very helpful....listened to me...!"

"Arrived within appointment window, courteous, professional, respectful."

"Friendly and informative"

"Conducted service in a safe manner given current stay at home requirement."

"The tech was friendly and helpful."

"Josh was very knowledgeable, professional and friendly."

"Ron gladly reset the time on our thermostat. He was friendly and explained why the filter has failed and measured it for a replacement. Good guy!"

"Too expensive."

"Shane and Mitch were prompt, professional, and courteous."

"1) Disappointed that I have to pay to get a quote. I would expect to be able to get a free quote. 2) Tech came out over about 2 weeks ago (4/20), not as scheduled. I was told over the phone that he'd be here sometime between 11-2. I came to the office, just to meet him, but apparently he came between 10-11. I never saw him. Even worse, I still don't have the actual quote... just the invoice. I think I'll be finding someone else to replace our system."

"Joshua was through & informative. Seemed like a very nice person who wanted to do good job."

"The technician was efficient, pleasant and kept me informed."

"Great job all the way round"

"He did a good job."

"Kind, courteous , good explanation of the service."

"I would like to know how the appointment went especially if there were any issues. The last appointment I asked for a receipt to be mailed to me . Still haven't receive it yet. I gave up on waiting."

"Their presentation, explanations, and results."

"did his job in way that was expected"

"Kevin is professional, experienced and friendly."

"The technician was great but was over 1 hour late without calling."

"Quick response and well done"

"Arrived in correct timeframe and did what he came to do."

"he is very good at his job."

"Excellent experience from a well qualified technician"

"Jason was very helpful and explained the situation clearly.He repaired the immediate problem, but I strongly feel that there is something else wrong with the A/C unit causing it to lose coolant. This exact thing happened last year and this is a 2017 HVAC system. I am hoping someone can check for a leak or some other mechanical problem to avoid future incidents."

"The staff are always efficient and helpful .Everyone from the women who handle my phone calls to the service are all very nice to me. And Jason let my dog follow him around the house because my dog is very nosy."

"just overall nice person he recommended the unit that was best for my family and did not feel like he was trying to push expensive products"

"Kevin did a great job, but there was a mix up with my appointment with the call center."

"They were courteous and thorough."

"The Technician listened, investigated my service issue and was able to identify. Took care of the issue on the spot."

"Joshua was great outstanding work"

"The serviceman was polite and on time and very thorough."

"Technician was helpful , polite and thorough."

"They were both efficient, and friendly and honest. Very accommodating, wore their masks and gloves, stayed the social distance away when talking to us. Told us what we needed to know about the air conditioner, and we liked them."

"Professional, knowledgable, courteous and nice."

"Excellent, fast & friendly service. Honest evaluation of our existing system."

"On time. Polite. Professional. Listened and understood what I had to say"

"On-time and efficient"

"The technician was prepared for the current pandemic precautions, and completed his work efficiently without contact."

"Everything went well and all safety issues with Covid19 observed. Only downside was Jason wasn't aware this was to be my regular maintenance check-up. He thought only a trip to add refrigerant. Luckily I asked and he did it!"

"Knowledgeable and polite"

"He was helpful and accommodating"

"Very knowledgeable, helpful, talked to me about the system. Set me up on the monthly payment,"

"Ron is a straight shooter, explained everything well and answered all of my questions"

"No service as it was the last appointment of the day and sound have taken a while to complete. Just unplugged thermostat and plugged it back in again and issue cleared. Tech delayed system check to a later month"

"This is as high as I would rate anyone who did their job. No. 10 I save 4 those who have had 2 deal with certain conditions which I would consider EXTRAs."

"On time very professional"

"Mike was very professional, courteous and explained things to me I could understand -"

"I rarely give a 10 on anything but the tec. that was here was very good and I enjoyed working with him."

"Ric was very professional and answered all my questions."

"The technician showed up on time, was pleasant, efficient and respectful of our home"

"As far as I know everything is fine. Josh was very professional and likable."

"Very competent technician. Explains and communicates understandably to non tech customer."

"Very considerate with the "no contact" service during this corona virus times."

"Although I am very satisfied with how Mike did the inspection (he gets a 10 rating), I feel compelled to tell you that I was appalled that he did not wear a mask and gloves when he arrived. As an employer, you need to protect your employees as well as your customers. You should be ashamed of yourself that you did neither"

"Ron knew what he was doing. He worked quietly and quickly and explained everything,"

"Performed the service, explained the procedure in a timely and competent manner."

"They tried to sell me a new furnace I did not need"

"Informed me of what I need and that the price of my filter is going up so I ordered two. That is what I call customer service."

"When our technician was at the house working on the A/C unit which is outside, I went out to talk to him. I told him I knew we were all social distancing but asked if he would be comfortable putting on his mask and gloves and coming inside to check the blower and install the filter we purchased. He was very nice but told me he didn't have a mask or gloves. Nothing against Joshua, but I really think during these times, all technicians should have a mask and a box of gloves in their truck for those times when a homeowner might need them to come inside to check out their furnace. I was shocked he didn't have a mask or gloves with him on the truck."

"Pleasant and efficient"

"Ron was very knowagable and took his time and explained things. Some things were different during Pandemic."

"The tech was good, but it was frustrating to pay $372 for a hard start device which should have been part of the new air conditioner five years ago."

"The thermostat on the wall is loose and a concern. When the service technicians arrived they mentioned that they could not come into the house only work on the unit outside. Do I hire someone else to fix the thermostat and bill you or will you be coming back out to fix it and service the inside unit?"

"They did what they were here for efficiently."

"Technician was knowledgeable and focused on the task."

"With Covid-19 he said I didnt need to come in contact with him and I didnt."

"Seemed fine but didnt tell us the results of our maintenance check"

"They were in and out quickly and mike was very friendly"

"The tech honored the no contact request. Discussed results of his testing via telephone and left receipt in mail box as requested."