Freschi Service Experts Reviews

"It is sometimes difficult to make and verify appointments online."

"Helpful during discussion of thermostat failure and what I can do to correct the problem if it ever occurs agaom/"

"The technician was very pleasant and knew what he was doing,"

"Technician demonstrated professionalism."

"Professional, informative, respectful & helpful"

"professional service"

"Arrived the same day that I requested service. Dustin was on time, courteous, well-groomed and knowledgeable."

"Very thorough and techs explained their process very clearly."

"Kevin and Chris were timely, professional and friendly. They did a thorough inspection and answered all my questions as well as being informative."

"Thorough, friendly and answered questions"

"When, after a few months, we finally got the appointment arranged the service was very good and the gentleman was very courteous."

"The technician was very personable and knowledgeable."

"Very pleasant and knowledgeable technician"

"I can rely on Freschi service to provide quality technicians to inspect A/C & it's operation"

"The tech. knows his job very well"

"Julio was very professional in his demeanor and checking the various aspects of my HVAC System. He replaced the capacitor (sp?). When I need Freschi services, I will request him."

"Great Service!"

"He was timely and efficient and polite"

"Technician was prompt, professional & courteous, with an advance phone call alerting us he was on his way. Technician immediately masked (even though he was working outside) when I indicated I was immunocompromised, which was appreciated. He reviewed his findings and explained his recommendations for improving the performance of the system and the air quality."

"Technician was prompt, professional & courteous, with an advance phone call alerting us he was on his way. Technician immediately masked (even though he was working outside) when I indicated I was immunocompromised, which was appreciated. He reviewed his findings and explained his recommendations for improving the performance of the system and the air quality."

"On time, no surprises"

"they showed up on time and where very nice and explained things clearly."

"The service technician was very good in explaining and performing his duties."

"David was very detailed when talking to me."

"I had some questions which they answered fully."

"The replacement of my HVAC system was done efficiently and in a timely manner. The service crew and my project manager were very kind and respectful of me and my property."

"I forgot to mention to the crew that we have five thermostats rather than three so they worked with inaccurate information which caused some delay in completing the job. My daughter saved the day by telling them about the other two thermostats. We have three furnaces and five thermostats."

"Technician was on time, informative, efficient, friendly"

"Fab was courteous and professional."

"Fabian explained several areas in my Heating & Air Conditioner of functions"

"Fast and efficient service"

"Good job"

"Serviceman provided excellent service and explained his findings / recommendations."

"This technician was very efficient and knowledgeable."

"Technician was courteous, respectable, and knowledgeable. He explained what he did, answered my questions. He was patient in answering my questions and I learned a lot from him."

"Julio is a thorough worker. He is an asset to the company."

"Friendly person."

"Fab did a wonderful job in checking our hvac system. He cleaned and changed the filters and updated me on how we can use our system to keep the room temperature at a comfortable setting"

"Very thorough and kind."

"They keep bring the wrong filter and they didnt come back like they say so"

"Did the job and fixed a problem"

"Because you are understanding of my situation and you are not pushing your agenda on me"

"Difficult to separate the service technician who came or a repair & the installation of a new furnace just a few weeks ago. The technician was excellent. But the installation of my furnace resulted in me having to pay almost $400 for Freon for my AC unit. MY AC worked perfectly well prior to the furnace installation so I am not happy at having tp pay tis extra charge which I cannot blame on the technician who came out to conduct the repair."

"Professional. Knowledgeable technician"

"Service is prompt, and the technicians are courteous and respectful."

"Fabio, was thorough, paid close attention to all the details, and educated me on the system. He takes pride in his work and it shows."

"Service was prompt and efficient"

"I have used your company for many years and have always been satisfied."

"Nice techs but on their inspection form they put "fair" for the air filter but i replaced it the day before. Seems odd."

"Fabian is wonderful! He is friendly, very knowledgeable, Patient and professional! Hes a keeper"

"Results"

"as always, technician on time, polite and efficient"

"Tech was cordial, went to work right away, and gave me suggestions about how to handle the system better."

"The technician is friendly and knowledgeable. He explained what he was doing and cleaned up after himself."

"We received a call telling us when to expect the service call. The call was professional and our "expert" was friendly."

"Daniel came early to the appointment and Service Experts called ahead to advise me of the time change."

"technician was pleasant and thorough"

"Excellent customer service. Arrived on time. Very easily explained. Very friendly and never felt pressured to purchase."

"Performed an excellent check on our two systems, cleaned the outside compressors for better air flow and advised suggestions to think about for our systems."

"Service Technician was very professional."

"Kevin is above outstanding!"

"he was on time and very cooperative. answered all questions and was very patient and polite"

"arrived on time completed service in a timely manner"

"Technician was knowledgable and efficient."

"the technician was vey helpful"

"Kevin is an excellent technician.. I only request him for my service!"

"Very capable technician"

"The technician was. Very helpful with the answer to the question's we have."

"Technician Fabian Montoya was respectful, on time, explained what he was doing, gave advice on things I can do between maintenance appointments to prolong the life of my system."

"On time and promptly completed furnace checkup and filter change."

"Our technician was knowledgeable friendly and took the time to explain things to me so that I could understand them clearly"

"the guys came early, worked hard, did additional problem solving - were Great"

"Polite, professional & thorough"

"Colby was clearly on top of our problem, understood our needs, and was careful to be certain that I also understood the situation."

"The came in and did their assessment and I did not need to watch over them while they completed their review of the system"

"technician was wonderful and company great in getting him out in under 2 hours"

"The technicians were courteous, friendly, knowledgeable and they pointed out that we had a 22 year old water heater that was rusting and needed to be replaced."

"Technician was professional and did a good job. Arrived on time and communicated well."

"Fabian was extreamly through in his work and explained everything"

"Freschi is always on top of making my semi-annual service appontments. Their Techs are always helpful and supportive with any of our concerns."

"Jason explained about everything he was doing during the maintenance service. Ran into a problem with wiring and had the office order necessary parts. Very professional and courteous."

"Patient and friendly tech. Explained what he was doing cleatly."

"Quick, polite, respectful"

"Quick and efficient"

"Jason was very thorough and explained everything that was checked during this maintenance service visit."

"Kevin always does the best job for us."

"Excellent customer service provided by Kevin"

"Fabian Montoya did the most thorough job. He kept me in the loop with no surprises. His knowledge of my system was impressive!!"

"The young man was very professional, courteous and extremely knowledgeable about his trade. He did a great job."

"He was on time (a little early, actually) and called me. He was pleasant, got things done quickly."

"he did a very good job"

"Scheduling could improve. I left a message saying when we were available and not not get a return call. Got Ng through the answering service is a pain. The prices for heating n air are outrageously high. Our service worker was excellent"

"He did not find the source of the problem so did not fix it."

"Good service , and on time."

"I am always happy with Freschis services.. Kevins great.. always knowledgeable and polite.. Ive used your services so much were almost family.. lol"

"Daniel very thorough and patiently answered all my questions"

"Very professional and responsive."

"I have no issues. Very personable technician."

"It was too overpriced, $165 for a visit and telling me my filters are dirty"

"He was very polite, quickly found the problem, explained the problem, fixed it and checked to make sure things were working right."

"Colby was prompt upon arrival, quickly found the source of the problem."

"Waiting for follow-up on parts ordered"

"Tech was very friendly and knowledgeable."

"The service was done by two knowledgeable reps in an efficient and personally pleasing manner."

"Professional, courteous and thorough"

"Christian was wonderful. Professional and knowledgeable."

"Very informative and thorough."

"Arrived on time. Did what he had to do without interrupting me."

"The service technician arrived when he said he would. He completed all service work promptly and professionally."

"It was quirk and professional. He also blew out a drain line with some nitrogen very considerately."

"Very professional & courteous"

"No complaints, I have already recommended your service to my mother."

"Technicians were professional and apparently thorough."

"Daniel was very professional and answered all our questions."

"Courteous and efficient service"

"Jason is a friendly person and respects my house whenever he comes. I know if I have a problem I can count on him to come and help me out. He is a outstanding person that you have working for you. I always request him when the time comes for the service."

"Came early was thorough explained things well."

"The initial programming for the thermostat was inadequate. The next person who came fixed that."

"Did job as expected."

"I had a prompt response to my problem. Jason and Chris were friendly, professional, and knowledgeable of how to fix the problem with my thermostat in a timely manor."

"thorough & polite"

"Timeliness"

"I told your phone person to check my records for the MERV filter I use and make sure they showed up with a new one. No filter. Now I have to schedule another appt. Cant follow simple instructions. Pissed me off."

"Great technician"

"Courteous and efficient. Would be a 10 if not for them having to come back a 2nd time to change and recalibrate 1 of the thermostats."

"very patient, listened, wasn't hurried. respectful of home (mask & booties), answered and asked questions"

"Timely arrival and very good communications regarding the fix made. Very polite and knowledgeable."

"He was very efficient"

"Very pleasant, helpful and friendly."

"Came when expected, was polite, had a sense of humor and did the job in a professional way. His associate was cute as a button, too. Daniel delivered a space heater. He was helpful as he could be. Thanks for all of your helpers."

"The technician ,Kevin took his time to make sure everything was working properly and he took the extra time to help me figure out the thermostat which has been a huge pain for me!"

"The technicians were friendly, polite and knowledgeable."

"knowledgeable, courteous tecknician."

"Technician was informative and efficient."

"He did very well but nobodys perfict."

"All he did was adjust the thermostat"

"This is an ongoing process that has continued for 3 months now. Also, I paid the tech in cash and am still receiving bills in the mail for 66 dollars. Each time I call the office the billing person is unavailable. The tech has yet to come back to install a washer that he stated was necessary for the longevity of the blower."

"My opinion"

"Kevin found issue immediately. Explained issue."

"Jason is very qualified"

"Timely, tech knew what to do and carried out service expeditiously and professionally."

"Problem not solved"

"If you are going to provide the filter, have one to sell to the homeowner, or call him in advance to go and buy a filter. I my thinking changing the filter is part of maintenance. I am eighty years old and I have to be involved in the maintenance since I didn't have I filter. Now I'll have to install the filter. In serving seniors you should consider that they are seniors and may or may not be able to even go out and buy the filter."

"Very through."

"Excellent communication and service"

"Colby was professional, timely, and offered excellent advice about care for our HVAC system."

"The technician successfully diagnosed the problem. However, as of today's date, the problem has not been corrected. (Awaiting a module to complete repair."

"on time efficient,friendly"

"Very thorough, Jason checked every vent with unit running and thermostat."

"they kept me informed and we could feel the difference in the heat the first night. One question, will I receive an invoice for what was done? Thank you Richard"

"The technician was very polite and took time to explain things very thoroughly."

"I have always had great service from Freschi Heating and air"

"A. They send the bill to "Collections before its due date, and B. This survey is intrusive and annoying and does not give me the option to unsubscribe."

"The tech, Jason DeMarco, was very professional and peasant. He worked throughly and explained what he was doing as he performed the maintenance. Very happy with his efforts."

"The technician was prompt, professional and performed his tasks in a timely fashion."

"Happy with the service."

"He went about his business, finished in a timely manner and informed me of problems I might anticipate in the future."

"Rep was knowledgable, fast and friendly."

"Good Service guys, on time, very polite"

"The person who came out on Jan 21 was great. He worked hard and was diligent. Unfortunately he was the 3rd person from Freschi to come to my place to create a poorly installed system that was leaking hot air out of the furnance"

"Tall technician willing to fit into tight space to replace filter and check our heater."

"I appreciate the time the technician spent with me explaining the findings he seen with my furnace. He was very friendly and was able to answer my questions I had."

"professional and efficient"

"right on time"

"Im very surprised that no one followed up with us after the installation. I did find out later that our salesman had an unexpected family issue. Also we aske to have the vent to be replaced with a different one and the tech has not gotten back to us."

"The first person I spoke with was helpful, and everything she told me was accurate. The actual tech, who came into my house, masked, was more than competent, and explained everything. He answered all my questions, easily and happy to do so. His name was Dustin. Thumbs up to him!"

"Technician as very professional and knowledgeable."

"System(s) have been in a month now and all are working well, except, we're having to have the ducting reworked to balance the flow to the various outlets. One end of house has high flow with noise, the other end lower, quieter. Two registers fell out and had to be repaired."

"You are on time and the service is great and my heater works!!! Thanks!!!"

"The serviceman wore a mask; covered his shoes; He explained everything to me. My furnace is running fine now, I am very satisfied."

"efficient and complete"

"Jason was very professional & knowledgeable - good customer service"

"The contract was signed in August, the installation was done on December 9th but is still not complete. I understand there was a delay due to equipment being backordered, but this has taken a very long time. There has not been any follow up to complete the work. I have called al left messages for the install tech but not received any communication back."

"I enjoyed The Gentleman who showed up.He was also training 2 new service guys.He was very Forth coming."

"Julio provided fine service and good suggestions."

"Tech was both effective and efficient. However I was promised a gift card because of rescheduling and never got it."

"He was very thorough and professional."

"The tech was very professional and courteous."

"They listened to my troubleshooting and quickly found and corrected the issue."

"Punctual and good job."

"Very professional and knowledgeable!"

"Tech was very professional and found issue quickly"

"He was on time and resolved the problem quickly"

"Good customer service"

"Ethan discovered we had a duct issue resulting in from a low air flow in the register to the master bedroom."

"Service Tech Kevin arrived within the scheduled time. He explained future furnace options without pressure of a hard sales pitch."

"Very pleasant experience and technician listened to any concerns I had and addressed them."

"Technician was prompt, polite, professional, and proficient. He explained everything, as appropriate, during the service visit."

"he was very good at explaining the heating system when I asked for his opinion"

"Technician was courteous and professional"

"Both Kevin and Dustin are efficient and friendly and great representatives for your company."

"Technician arrived on a Sunday shortly after my call to dispatcher to troubleshoot a heating unit start failure. He found old batteries in the interior thermostat. On the roof-mounted HVAC package he saw a motor that was not tightly secured."

"Technician was very knowledgeable, volunteered information, and asked questions.Respectful and personable"

"We had furnace problems. No heat. Service arrived early afternoon and fixed the problem. Thank tou."

"Timely and educational."

"While it took a few frigid nights awaiting Colby's availability, once there, he got the job done and made my tenant very happy."

"Ethan was very through and professional. Informed me of the service he completed."

"The staff that showed up on 12/17 were great. What was concerning to me was that the staff that arrived, looked at my system which was installed by Freschi in September 2021, and said, I have concerns about the installation. In the tune up report, it was indicated what the concerns were. Its now 2 business days since the visit and I have not been contacted to correct the concerns."

"Prompt and knowledgeable"

"He arrived early"

"He just did a good job unfortunately my equipment has failed again and he needs to return"

"The technician was very knowledgeable!"

"Great follow-up!"

"We really like the Technician!! He was Great!!"

"The technician was a little bit delayed. He was respectful of property, fast, and spent time explaining his findings."

"Prompt, knowledgeable and explained everything he was doing to the system."

"Crew was friendly, helpful and worked with me to develop a solution."

"Techs were on time, knowledgeable, courteous, and friendly."

"Fast professional service"

"Same day appt made even better by sending our favorite technician, Kevin, 2 hours earlier! Freed up the rest of our day - perfect!"

"efficient"

"Very helpful and competent."

"The tech explained to me in details why there is more heat on the second floor. He also adjusted the dumper to the first floor so there will be enough heat on the first floor."

"The technician was thorough and efficient in performing his work. He gave us a tip about more economical use of the fan."

"Kevin was on time, courteous , knowledgeable and explained what he did."

"The tech Kevin is excellent. But the scheduling and requests through the call service is not, nothing gets communicated properly. Direct calls to the office are OK. Twice on this appt. call service Information was not relayed correctly."

"The technician, Daniel, was very efficient, professional and explained everything"

"Service reps called ahead, showed up early, was professional and did a great job."

"He was on time, got right to work, and explained clearly what he was checking and why."

"Very helpful"

"Typically excellent service performed."

"Prompt and very efficient service.."

"Jason was very polite and seemed to know his business very well. He took time to check the system and the vents in the house."

"Technician was very professional and thorough."

"through fast"

"Service person was excellent. Courteous, answered questions, informative, on time."

"Your technician was amazing, analyzing everything to locate a problem. Very professional and a nice guy."

"Excellent service"

"I had complained that the new furnace I had installed was not heating properly. The first technician came out and discovered the problem but he did not have the materials to complete the work. A second crew showed up a few hours later. They were very professional and completed the task"

"Technician didn't return key to lock on crawl space. Technician couldn't hear noise problem fo furnace unit. At 1AM this morning I was awakened by an exceptionally loud noise from the furnace and saw that the regular noise got worse when the unit temp went up to 68degrees. The noise was also loud outside where the blower vent is located. This problem has to be fixed."

"Professionalism and politeness of technicians"

"Excellent and fast service."

"I received poor customer service from your call center several times, AND the first technician caused my system to be inoperable due to his error. Once I got the knowledgeable technician that I had originally requested, he was (as he always is) excellent."

"I showed the tech where the techs that installed our heater broke our threshold. He took pictures and sent them to the company."

"Poor communication"

"Great customer service and honesty."

"Professional and fast service"

"These guys are really nice and explain everything."

"Customer care baby, You guys do a great job"

"I have only had excellent and knowledgeable service techs from Freschi.. Thank you for always being there for me..."

"Technician was prompt, thorough, informative and pleasant to deal with."

"Because he was on time and did a good job."

"Yes"

"The technician was punctual, courteous and was good at explaining the work that needed to be done."

"Serviceman was right on time. Explained what he was doing. Gave me info and costs for a possible improvement for my filtration system. I can tell he was extremely knowledgeable. Answered my questions with patience and easy to understand terminology."

"Julio, the technician who finally came out to 832 Tampico on Monday gets a 10! Ditto the on-call technician who tried to fix the problem on Friday. But he was given the wrong phone number by customer service so couldnt get thru. He even went above and beyond by going to the door but our tenants were not home. The tech who was a no-show on Thursday gets a 1 (a phone call is all thats needed when a tech cant keep the appt), the phone operator who gave the on-call technician the wrong number also gets a 1. And last but not least, the technician who performed annual service on the furnace in September but didnt turn the gas back on, also a 1. The lower marks below in no way reflect the two on-call techs. And theres also understanding for the very first person who forgot to turn the gas back on. But it was an arduous process to correct his error."

"Daniel was very kind and professional"

"Advice and patience with elderly man"

"Daniel seemed to do a good job."

"excelent, daniel vas excelent keep him. thank you. Luis"

"Tech responded to my needs"

"Technician was thorough and quick at the same time."

"He was prompt, informative, cautious, and kind."

"I asked how to replace a battery in the heating system and was offered a visit by a technitian. He came and charged me $66 for the visit. I felt screwed, but had no options. Some days later a check for $26 arrived. I still feel screwed."

"Very friendly and knowledgeable."

"Timely'helpful and effiecient!"

"Very efficient technician who also explained a maintenance issue to be aware of within a few months."

"Service technician was competent and friendly"

"Service representative came on time, was polite and followed safety protocols. Worked efficiently and explained results of his inspection."

"Polite and good service"

"Furnace was checked out with no problems."

"Thorough and very pleasant."

"David Granadeno, who provided the service, was very knowledgeable and professional."

"NEAT CLEAN IN TIME"

"he did his best"

"your agent was great to deal with..."

"Jason was very friendly and informed us of the progress of his work. Jason has serviced our unit in the past. Each time we were satisfied with his work."

"Technician was helpful, resolved issue. Courteous."

"always polite, efficient."