Freschi Service Experts Reviews

"Jason is a gem. Prompt and respected my time but thorough and personable. Always appreciate the service he provides."

"I was very happy with the service Jason Demarco gave us. He was very helpful and informative."

"All very knowledgeable. Techs did an amazing job. Very neat and efficient. Good guys!"

"Kevin thoroughly cleaned the condenser unit."

"Took time to talk to me about my A/C"

"Professional, customer focused. Quick in and out"

"My son, an M.E. said he did a good, thorough inspection."

"Courteous and efficient service"

"good job"

"Jason was professional, friendly Well informed on our system. Brought the new filter. The issue or concern we had, was getting our appointment scheduled We told Jason was available on Saturday,. After talking with the branch Jason is not available on Saturday In addition the call center, could not locate my equipment type!"

"Problem solved"

"$13,000 for a air conditioning and heating is an outrageous PRICE!! I am a senior ciitizen and cannot afford the prices. I could not wait to get him out of my home..."

"Very intelligent and accommodating professional technician!"

"Like high pressure carsaleman"

"Jason was prompt and got right to work. He was thorough and professional and a good guy."

"Austin was a real pro"

"Very professional, knowledgeable and polite technicians."

"Friendly, explained ahead of time the task at hand."

"Joe was very informative."

"friendly and efficant workers that where knowledegable"

"Technicians arrived within timeframe, introduced themselves, did the maintenance quickly, tested the results at all vents, and replaced the filter."

"Jason was prompt, knowlegable, and courteous."

"The tech was on time, courteous and explained everything so that I could understand."

"Dustin did an efficient and professional job. He explained his work clearly. The flyer I had received in the mail did not say that the $89 charge was per unit which caused a discussion which prompted him to suggest I call the Freschi office which I did."

"Young man that came to our house was very respectful .polite and helpful."

"He did not climb into the attice.every time I called the company they have gone into the attice. So Im sure I am not so satisfied"

"Tech fixed the issue"

"Joe was courteous, very respectful, and thorough. He explained the pros and cons of holding on to our outdated equipment."

"Experienced technician Jason got issue fixed!!!"

"Timely, efficient."

"Answered all questions. Work timely."

"Need a little more thermostat coaching"

"I called, made an appointment. Next day, you called and moved it. Appointment day came, no one showed, no one called. I called the next day, they had no idea why no one came or called. Someone will contact me in a few hours. Nothing for a few days. They called, asked if they could come that afternoon, I said yes. When he showed up he said I got confused. Also said he had been here before. Neither statement was true and I felt very very rude."

"Very caring of my needs"

"The technician arrived on time, was very pleasant and efficient."

"on 4.7.2021 I spoke with Angela and requested an experienced service technician."

"Prompt and professional."

"Christopher renews faith for young people can be uncaring. He was very attentive, willing to answer questions and appear to understand his work. I do NOT give out 10's or excellent because of my years of training. Cannot seem to break the habit. ;)"

"Mr Hall is a great guy took time to Explain everything to me."

"Very thorough, courteous,helpful"

"Jason was very professional and efficient. He adhered to all the safety protocol for covid."

"On time, courteous, explained tasks performed."

"Fast efficient service explained exactly what he was doing"

"The technician was on time, did what he said he was going to do and reported back to me what he found. He also answered questions for me."

"Worked hard, did everything the way it should be done. very pleasant and professional"

"The issue (warranty) took three months to resolve."

"Checked the system and told me all ok"

"On time; thorough evaluation; clear diagnosis"

"Jason was very friendly, professional and knew his stuff"

"Jason did an efficient job"

"He was very professional, he did a great job communicating."

"Knowledgeable, took time to explain systems,"

"Everything was fine until you sent this survey with no ability to opt out. Everything was fine until you sent this survey with no ability to opt out. Everything was fine until you sent this survey with no ability to opt out."

"Chris was courteous and completed the servicing promptly."

"Very friendly, knowledgeable, and professional."

"Javier is very professional but also very respectful and friendly. He explained the different increments of what he was going to do as he went along. He worked solely in our garage, wore a mask the whole time. He was an exceptionally knowledgable and efficient representative."

"Technical service is fine but your customer records do not reflect the installed equipment. I keep receiving incorrect requests to sign up for maintenance agreements that dont reflect my equipment configuration."

"Jason was well mannered"

"We had to have another appt because the unit was not heating correctly, The second appt. the problem was corrected."

"Technician Dustin was informative, knowledgeable, very professional, and appreciated his Covid safety protocol."

"Very knowledgeable, polite professional and on timw"

"Very pleasant and respectful. Explained what he was going to do."

"Julio was courteous and professional."

"He did very good."

"Friendly, knowledgeable on time."

"Joe was very courteous and knowledgeable and did the work efficiently"

"Nobody's perfect"

"Keith has serviced my equipment several times in the past. Jeff has been here also. Both work efficiently & are courteous. Freschi's Service Experts installed this unit 20 years ago & has maintained it ever since. I was made aware that this unit is living on borrowed time. I am delaying because I will need a "line set" for the refrigerant which will require we open up possibly 2 ceiling spaces. But when the decision is made, Freschi's will get the call."

"Jason DeMarco #720 was very respectful and helped with every concern.... plus more. A+ for him"

"Kevin has been here before and has needed items on a watch list."

"Service rep arrived on time, did his work with minimal interruptions of my day."

"super friendly & knowledgeable"

"The way I feel."

"Very professional, focused on providing service."

"The technician arrived on time, was personable and professional. Answered all my questions."

";punctuality and efficiency"

"Our technician serviced the entire system and made some interesting recommendations. We hadnt thought of getting surge protectors before."

"Freshi (Kevin) is totally trustworthy?? There are probably cheaper & more expensive providers out there, but none as reliable, and competent as your team."

"Professional, friendly,expert, explaining what he is doing as he does it. Also making suggestions to increase efficiency of unit"

"Arrived on time very polite"

"Courteous, professional"

"Appointment was made for 12- 2. Man showed up at 10 instead of 12. You are lucky I was home at the time"

"Technician was efficient, friendly and provided info as asked."

"The technician was very professional, worked on both heating and a/c units and let me know how things went"

"I have worked with Kevin before and he provided the customary prompt and comprehensive service that I have come to expect from him and other members of the Fresci team."

"My opinion"

"Very satisfied with julio and the service provided."

"Im time, professional, knowledgeable"

"Could have vacumed Or blown leafs that were at the bottom of the air conditioner"

"Polite, professional tech"

"Polite, professional tech"

"The technician was on time, polite, and knew what he was doing."

"Everything was fine"

"I warned him he entered the garage at his own risk. He said he had seen garages that were a lot worse than mine! That made me feel good."

"Personable, professional; explained everything in understandable English."

"Good Natured guys; one was in training. They were professional and fast."

"Professional, knowledgeable, courteous, friendly, respectful"

"Nice guy, quick repair."

"Although he provided me with what I think might be some good tips, it did not help the situation ... tips should have been given at the point-of-sale not after the fact so I could have made an informed decision."

"The technician was very efficient. He explained what service he did and even offered suggestions for other items I might need."

"On time, efficient, well-informed tech"

"prompt and courteous"

"He told me about everything I needed to know"

"efficient work, courteous, knowledgable"

"Very courteous and professional"

"Jason was very thorough and business oriented."

"Professional & friendly technicians performed our AC check on 3-4-2021"

"He was very professional, and helped me to know where to go to order an inexpensive cover for the outside AC unit. (Amazon)"

"They fixed the problem within reasonable time."

"It was efficient and the technician went right to work on our air conditioning units. The weather conditions were such that he couldn't quite measure the A/C effectiveness (it was too cold) but he will follow up with a quick visit when conditions are right."

"I specifically made the appointment to have the Filter Replaced, The UV Bulb Replaced, Heater Serviced and A.C Serviced. Tech came in to ONLY look at the Heater. No Filter in hand and no UV Bulb in hand. Same thing as the last time I made an apt for service on this unit. Tried to set up a new apt on Saturday so all of the requests were in writing. NO call back. NO email response."

"Very professional, answered my questions and on time."

"Seemed to be very knowledgeable about what he was doing & very polite & friendly"

"Thorough evaluation, expert assessment of problem, friendly demeanor"

"They addressed my problems and repaired the issues and followed up with me to make sure that it was taken care of."

"Jason was very thorough and extremely friendly! I would welcome him with servicing my home again!"

"Dominic did a great job ensuring that we knew exactly what he was doing with our 2 systems!"

"Professional service"

"knowledgable personable and efficient"

"equipment information receipt lacks model number & serial number of furnace at 564 Central. Paperwork says 'Generic Agreement'"

"The tech was knowledgeable, friendly and polite"

"Dustin was professional and did his job."

"Keith is very familiar with my heating unit. His recommendation to wait on the air conditioner tune up was well advised because it would be premature for the season. I found the honesty that to replace my heater/air conditioner would indeed require a "line set" to be very frank & honest. At least I understand I will not have a "hidden surprise" in costing when the day comes. I appreciate that!"

"Very professional"

"Rick was professional & kept me updated on the repairs & was knowledgeable on what he was doing."

"Visit was quick."

"They were on time and efficient"

"Honest and respectful technician"

"Jason was very professional and explained all questions I had"

"very thorough trouble shooting process in defining the problem-once defined, he had the correct solution"

"Technician checked system to determine issue, part had to be ordered. Joe Hall said part would be available next day...it was & he came that evening. Issue/problem resolved."

"Timely, professional service"

"John was extremely informed about the HVAC systems I was interested in"

"Very nice young man. He knew what he was doing. Very polite."

"Technician seems doesnt know what hes doing. Used primitive tools. Played around the thermostat trying to shut it off. Left without setting the thermostat and left us cold. Please show me how to stop my maintenance subscription!"

"Colby did a good job troubleshooting and figuring out what the problem was."

"Jason was very professional and nice! Also very knowledgeable. He was a great technician"

"i find all your technicians are very good. Julio arrived promptly at 2:05 pm, my window of time was 2 -4 pm. He explained what he had done and the results. My only disappointment was that I had specifically requested Jason DeMarco as my service person. He has been out many times, has made recommendations for surge protectors which I have purchased and has done a good job. I like knowing who will be coming which is why I requested Jason. I was led to believe he would be the technician (as he has been in the past when I have requested him)."

"Extremely hard to get an appointment and then when you do they call me to verify with some day other than what was scheduled. I end up not even getting the two services per year. Then I say I want to cancel the monthly billing and of course no one will call back or confirm."

"Called late during business hours and customer service rep was able to give us an appointment for early the next morning. Technician arrived early in the given time frame."

"prompt; businesslike; talented"

"Kevin was on time. He was very helpful with explaining the thermastat."

"Jason is personable and performs is job well. What I find troubling is the lack of support he receives from the "main office" and supply chain. Parts and information are not readily available to him. Also, as someone who has a Maintenance + contract, you have been double billing me on my monthly charges, something that is poor customer service and makes one consider an alternative."

"I really likee Jason. He was friendly and personable."

"On time. Technician, Dustin, answered my questions to my satisfaction. No sales pitching. Replaced the air filter that I provided."

"Jason was very knowledgeable and very polite."

"Jason arrived promptly and quickly accomplished the repair. He is very courteous and friendly."

"Excellent all round"

"The service rep & supervisor/manager listened, answered my questions & gave me straight answers. This is important because if I cant depend on the truth ... what do I have. Even thought the truth may be difficult to here, it is best. I considered the two gentlemen who showed last week through & believable ... much better than previous representatives."

"Very good advise for application and excellent install"

"Joe was very friendly and helpful"

"Very polite and efficient."

"Unmasked at the door & did not clean the filter"

"Kevin explained everything thoroughly, he was professional, took care with our property and was on time."

"Joe is cordial and explained everything he was doing and why it was being done."

"He did what he was supposed to do and clearly explained everything."

"The service was completed efficiently. He told me what he found and didnt try to hard sell me on any upgrades. Explained what will be needed and how things are doing."

"Julio was very thorough. I hope to have him again I also appreciate your office staff clearing up the mess our account was in (or it seemed) like. I am glad we are back with Freschi. The good ratings below reflect only my experience with Freschi--not corporate or the other office."

"Technicians Michael and Robert were on-time, polite, professional, thorough and honest."

"Technician was efficient and kept the area clean."

"Your company forgot to send the filter I needed with Technician in spite of me reminding your call person and her promising to put it in the notes. The Tech said he had no info about the filter. Now I am wasting another afternoon waiting for your tech to show up and replace the filter you should have brought the first time. Unacceptable performance. I may change companies due to this."

"Polite and very knowledgeable great job!"

"Jason was very thorough, professional, respectful and knowlegable. He answered all questions and advised me on potential problems that might come up and explained all he did. He's an asset to your company and a good representative"

"Arrived early. Professional, courteous and friendly."

"Overall was good. Tech damaged the casing to the attic access. It happens but could have informed me of it"

"kept us informed during the process; wore a mask"

"On time very efficient"

"Chris woods was polite and efficient and helpful,"

"Julio was very efficient, courteous and knowledeable."

"Work was done thoroughly and efficiently."

"My technician Chris Woods was very professional and efficient and answered my questions. I have used Freschi/Service Experts for many years and have always been very happy with the technicians and the service."

"He explained all the available replacement options and he answered all my questions. After he left, my wife and I reviewed the options and prices in more detail. We had more questions. So I called him and he replied to my questions until I was satisfied and understood the options and prices."

"Did a great job"

"Friendly service man as efficient in our furnace maintenance."

"Worked clean. Not disturbing"

"Chris was very friendly and considerate in our home. We needed an air filter. He did not have one on his truck, but went to the service center and came back quickly with a replacement. We did not have to wait until the end of the day."

"Very good service"

"Technician did his job efficiently"

"Dustin was absolutely amazing!!!! Very helpful and courteous."

"Service expert explained what was wrong and what he did to fix it and gave us tips to improve performance of our unit."

"The technician was thorough and efficient in identifying the problem and fixing it. Also appreciated his courteous manner."

"System was serviced and issues addressed."

"He was friendly, very efficient."

"Joe was great and very thorough"

"Liked the very knowledgeable technician and explained how he serviced our HVAC system."

"No communication of technician with home owner. No states verbally stated. Nada. We've never had a problem with company before, this time it was terrible. There were 2 individuals who showed up and neither communicated with us. Also no follow up on the filter that was to be ordered. I had to call up for status. All of our previous techs have been very friendly and helpful, even with this pandemic going on. If no improvement next time, we will be looking for another company."

"Efficient, was on time, knowledgeable."

"Maintenance Tech Jason C. started checkup on furnace. He stopped his nsintenance check when he discovered AC and DC wiring intermingled and wire sheathing showed signs melting. He called the office and asked them to schedule a service tech to look at the wiring issue. Jason Demarco, who has been our maintenance tech, was scheduled the next day to look at the wiring and fix it if possible. Jason repaired the wire bundle and wrapped the wire nuts with electrical tape. Tested and verified no sparking or melting of the wires. He saved the day since we went one night with no furnace heat and the nighttime Temps were on the 30's."

"Very professional"

"Good job"

"So far no issues, very friendly and helpful. Explained any precautions needed."

"The guys were very helpful in identifying the problem with the furnace, and in making it clear that it needed to be replaced. Where they fell short was in the area of recommendations for options for replacement. They provided me estimates only for replacing both the furnace and the AC unit, which made the options extremely expensive. Other providers gave me both the "furnace only" and the "combined" pricing, so I could make a more informed decision. It's possible that because you deal in Lennox, and I had a Carrier system, both needed to be replaced if either were replaced, but that should have been made clear. I won't be using Freschi in the future because I replaced the system with another Carrier system, so I'll use a Carrier specialist."

"The technician was courteous, friendly and knowledgeable."

"He was very efficient"

"Kevin is very professional and thorough"

"Jason was prompt and professional"

"Excellent customer service and very respectful."

"Chris was courteous, efficient, knowledgeable, and careful of our home. He also followed all the new COVID protocols."

"Service didn't seem quite as extensive as usual. Covid protocols maybe? I asked for follow up on whole house air filter but have not received any"

"Jason came out on the same day that I called, a Saturday. He arrived late afternoon and stayed several hours until he found the problem and fixed the problem. He was friendly, patient , professional and cleaned up after himself."

"Kevin is one of the most experienced technicians you have. He is also friendly and helpful."

"The young man who came was prompt, thorough, polite, and left everything clean"

"I don't know if the tech is provided with the updated information they require when they service the unit. This is an ongoing problem as when we had purchased this unit 5 years ago, they still had it listed at 15 years old! We have maintained the unit and have added recommendations which were not noted on the service call and resulted in quite a bit of confusion that was not necessary. We used to get our filters washed, and yes we have co-vid, but I noticed that some of the "checks' were not marked, so the service was very fast but highly unremarkable except for the two young men who came out were extremely polite and very nice. This leaves me in a delemia. We spent alot of money on our unit, and I used to feel confident that your company was working hand in hand with us, but I am feeling a little questionable right now"

"Courteous, friendly, performed maintenance appropriately"

"It is always nice dealing with folk who know their job."

"On time and efficient service"

"At the time of service we were left with a heater that would not turn on. This was the day before Thanksgiving. We spent the following three days without any heat. It was freezing cold."

"Annual service completed in a timely manner. Although the first appointment had to rescheduled because the technician did not have the required filter on his truck."

"All questions that we asked were answered."

"First appointment I scheduled I took off work to be home and nobody showed up"

"Technician very professional"

"Nice technician, prompt arrival, good service"

"My wife and I have always been satisfied with the level of workmanship, communication and courtesy shown by your technicians. I would like to bring up another issue that is not related to technician service, but more about your product pricing philosophy. Dustin observed that the JARD 7.5 uF Furnace Fan Capacitor was measuring slightly lower (still within normal operating parameters) and that it could be replaced now or wait later). I asked how much it would cost to replace the capacitor now and Dustin said it would be $194.00. I remarked that I thought that was rather expensive for such a small part. Dustin said that the company sets the pricing and he does not have any input regarding the cost. I declined his offer and said I would research the part and install it myself at a future date. He was fine with that and gave me verbal instructions on how to replace it....not anything complicated at all. I went on to Amazon and found the exact same part for $8.10 !! So the point I want to make here is that I do not mind paying a fair price for parts and service, but I do find it less than professional on your part that you raise the price of a part by 25X higher than its normal retail cost and pass this on to your unsuspecting or naive customers. I also independently purchased Lennox air filters and UV bulbs for the Bio-Fighter unit that you installed for us. They were at least 70% less than your quoted price. I have hired over the years, professional plumbers, window installers, stone masons, painters and electricians to do work in our home. The majority of these workmen have charged their standard hourly rate and have quoted me fair retail or professional discount prices for the products used. I think Freschi management can do a better job at being more honest and open about the parts they supply and not deceiving their customers. Thanks for reading this. Robert Coleman"

"Sent out someone that knew nothing about Hot Water Heaters, but I will give him credit for trying to fix the problem. I was able to get the pilot relit after resetting the regulator. Unit was installed on 02/25/19 and I just shelled out $2,000 this morning to have it replaced by a Company which only Sells and Services Hot Water Heaters. Since this Company does not sell AO Smith, they could have issues proccurring parts which forced me to buy a new unit which they stock parts for. This way, if I have an issue, I will be able to get a technician which knows water heaters promptly."

"on time, very thorough."

"Technician (Chris) arrived early and got right to work. He was pleasant and did a thorough job checking out my furnace."

"Very professional."

"Courteous, professional and efficient"

"Kevin is a really great Tech!"

"Jason was helpful in that he did not require interior access during the pandemic, and let me check the heating output temperature from the registers. He initially seemed unfamiliar with a heat pump system without furnace, but successfully performed the semi-annual preventative maintenance."

"Technician Chris was very courteous and professional. He called ahead to let us know when he was heading our way"

"Very professional."

"He was on time"

"Efficient and polite"

"Jason came during the time frame that was scheduled. He was friendly, he seemed to know what he was doing, he told me what he was doing and how much time it would take and was accurate."

"I wish they would stop trying to sell us extra stuff!!"

"Jason worked quickly and efficiently. He was on time and very personable."

"friendly and professional"

"They were well ahead of time but called me twice to provide info."

"Came to my house two times without informing me you were coming. And you should have cleaned my new ducts I still have insulation blowing out three days later. My house has been unhealthy."

"He checked the filter we had installed in April and determined it should be replaced. Because he did not have one in his truck, he went back to the shop to get a filter, returned and installed it."

"On time very courteous and technically excellent"

"The tech was very considerate being on call and gently knock on door and call me..very professional"

"on time, courteous, observed safety protocols"

"He fixed the gurgling noise. Will come back to do the maintenance."

"Very personable & explained the process to ensure AC unit wouldnt be turned on accidentally...while the AC cover was on."

"Technician arrived within timeframe, completed service in an efficient manner, explained reason for replacement (solenoid) and cost."

"Very thorough and professional"

"I rarely give 10's"

"Very informative and professional"

"He was informative and clean"

"The after hours scheduling process and call center isn't knowledgeable about what the schedule will be and didn't assign me to a proper time resulting in two days of waiting around for a tech. I am very grateful the tech actually made it on the Sunday. But being told that on Saturday they would be there between 8-10 then being told after 4-6.. then being told the tech won't make it. Then Sunday was told there was no way of knowing what time the tech would be there. I would like to be contacted by the General Manager to discuss my experience."

"The men set my thermostat incorrectly"

"Technician showed up at promised time. Knowledgeable and polite. Worked efficiently."

"Ron Cirino, Jeff Baird, and Jason were very helpful in solving a thermostat to HVAC problem. They did a complete diagnostic on the system. The problem was a dead wire. They came up with a very satisfactory work-around to the problem. So everything is perfectly up and running. They also provided valuable advice on the system."

"The technician was very friendly and efficient. He introduced me to his trainee and the consultant that was with him."

"Arrived on time...worked quickly and efficiently"

"The servicemen explained the problem, and were professional. My appointment was easy to make and and I was comfortable with service."

"very satisfied with the work done"

"Respectfully showed up within committed appointment window. Technician was polite and professional. He completed his work in a very short time frame and gave a thorough, easily understood report."

"On time, had all the equipment"

"Everything went smoothly from the order to the installation."

"I was not there breathing down their necks so that is why a 9."

"Thorough and informative"

"we called for service to aircon unit Lennox but the technician evaluated other aircon units and suggested to replace filters which was replaced recently. He did not attend to Lennox unit which needs thorough cleaning and further evaluation so as a consequence after a few days we have to call for service again. I asked our maintenance guy to clean condenser while waiting for service and after the following day Justin showed up and attended to the Lennox unit."

"On time, courteous, masked, efficient"

"The servicer was polite and on time"

"good service. good attitude"

"He did a good job. Appeared very competent"

"Jason called & showed up on time. Very courteous, professional and knowledgeable."

"He was polite and efficient - nothing to complain about."

"It took several months to get a response on noise in furnace. Finally technician citing warranty handled it well and to the point Cricut issue on charge to replace another failed part handled by accounts promptly"

"I was able to get an appointment the same day I called. The technicians were friendly, found the problem and fixed it without issue."

"On time arrival, very professional, explained the furnace maint they performed & left us with good info to review before deciding on furnace & AC replacement. Kevin has been our semi- annual maint guy before, & we find him very friendly & knowledgeable."

"arrived on time did good and thorough check, paid good attention"

"On time, courteous, explained what was done in laymans terms"

"great job works perfect"

"Very professional and courteous"

"Excellent serviced. The technicians name was Jason not Josh."

"Prompt & efficient"

"Emergency... Justin professional very knowledgeable *******"

"Efficiency with install."

"Very knowledgeable and made legitimate reccomendations."

"He knew immediately where our power outage problem occurred--he knew to go immediately to the PG&E main power switch."

"Expert service and great guy!"

"Ron did a great job explaining what he did and setup pipe for easy cleaning for the next time"

"Your technician was very polite and respectful. Both times he has been here we have been very pleased with his work."

"Technician was professional, polite and honest. Got our a/c working quickly."

"Knowledge"

"I was planning to get a monthly package to save some money, but I forgot to ask and the tech didn't mention it. Guess I'll just stick with my local company."

"Always friendly, helpful, and professional"

"Our AC went out and when I called I was able to get an appt for the next day. Jason actually arrived that day, was friendly and professional, diagnosed the problem, had the part on his truck and fixed the AC then. I was very happy with the service and Jason."