Freschi Service Experts Reviews

"I was cancelled on once then they tried to tell me that I cancelled the second appointment. NOT TRUE!!!!! Had to have a fit for them to come out. Not happy I paid for the service and now I am not getting any."

"Everything OK"

"Great service"

"Ronald was great. Freschi communication with him about my equipment was not. Techs should know the filter needed before they leave the shop. That is a service communication issue."

"Mike was very professional"

"They were on time and answered my questions."

"The technician was timely and thorough."

"Fast, very courteous job well done"

"Did not seems very professional did not seem very neat and tidy, or truly know the products, ie, thermostat. I always ask the techs to help me and he could not even start. Told me the best thing to do is just wait until it is too warm then manually turn temp down?!? No mask, wore booties in the first time, but no booties second time."

"No show had to reschedule didn't call before coming broke furnace didn't hook back up no air for 6 hours"

"Josh did a good job Courteous and had the right replacement filter"

"Efficient, quick and on time. Courteous."

"I paid $129 for the service man to unscrew 4 screws, remove the panel from the holder and leave it disassembled."

"courteous, was able to explain to me when I had questions, did the required work quickly and effciently."

"The tech was thorough and professional"

"Josh arrived on time and was very polite to my wife and me. Very knowledgeable in his work, and suggested a surge protector for the compressor. We're very pleased with his service. Thank you."

"Friendly, on-time, professional."

"Prompt replacement of defective hard start part installed by your company a few weeks ago.. Serviceman found the problem with our AC Did not pay for part. Thought it unusual I had to pay for the replacement service."

"The technicians did an excellent job. They arrived early and were done by 3:30. They went through the instructions with me and my questions about maintenance. We've been enjoying our AC very much!"

"Very prompt"

"Ron appeared knowledgeable about heat pump maintenance and repairs and provided some tips for enhanced performance. However, the automated appointment system does not seem to have good coordination between online appointments set up and phone reminders to set up."

"Was explaned what/why the problem"

"My original appointment was missed and after calling back, another tech was assigned. The second tech showed up on time and was very polite and professional."

"Dustin was knowledgeable, efficient and used mask & shoe covers inside."

"Informative- knowledge"

"Our scheduled visit time was 10 to noon. The technician did not arrive until 3 pm. The voice mailbox was full and there was no answer when I tried to return a call about the technicians delay. I also have a beef with Freschi due to lack of response with issues with our furnace/air conditioner installation at our home in Lafayette"

"He was very helpful and answered all my questions"

"Very satisfied with the team effort in co completing the proyect."

"We usually get a call before a technician arrives. This time we did not. One of our units sits a little high on the wall and usually the tech/crew brings their own ladder. They did not do that this time. Since they couldn't reach it, my senior citizen husband had to get up on the couch and bring down the filters for them. They rinsed it off and then handed them back to my husband so he could get up on the couch and put them back. He's too old to be doing that. Isn't that what we pay them to do?"

"Professional, courteous, knowledgeable, friendly"

"The guy knew what he was doing. Very nice."

"Your workers are always prompt, friendly, and efficient. They are also very helpful in explaining everything theyve done or anything they recommend."

"Ron my tech is great, he always provides me with excellent service"

"Josh was very professional and I would like to have him back for the next maintenance visit '"

"he knew what he was doing and corrected the problem ratter fast"

"Mike did an efficient job and at the end explained everything he did and everything I needed to know."

"timely, professional, explained what he was doing"

"Kevin has been our tech for over 18 years plus ,Never had a problem."

"I have been a customer for 25+ years. Use the service of semi annual checkups. Purchased new unit 20 years ago from Freshi. Jason found problems that lead to purchasing new unit now. He showed empathy but suggested it was the right move. Devin quickly helped us purchase and have installed new unit. Really appreciated safety rules they followed due to virus. I received what they always give, sincerity, professionalism, top notch labor, and confidence."

"very courteous and did a good job"

"The technician is well informed with his craft and works is done thorough and clean."

"Jason came twice and was very diligent about trying to solve the problem with my air conditioner. He suggested I arrange for Ron to take a look at it. Ron was here today. He did a fantastic job of trouble-shooting and solving the drainage problem. He was very professional and friendly and I am truly grateful to have my air conditioning back during this heat!"

"He was good"

"Solved the problem of ac not working hopefully.."

"He was professional and did his job"

"Mike was extremely professional and very friendly and helpful. I was very impressed"

"Devin is obviously a pro. He had answered our questions without hesitation and was easy to talk to."

"efficient punctual friendly"

"Ron is an excellent service person. Very informative and no nonsensical. Love working with him. Hes trustworthy. Anthony was a joy to meet and gave me information to make my decision on whether to repair at this time or replace. I will definitely keep his information and call on him if I decide to replace my units."

"Kevin and Dustin are both good"

"Fast and efficient service, resolving problem on a very hot day."

"Timely and paid attention to detail"

"Paul was able to troubleshoot our AC issue and correct it. There appears to be some followup work that needs to be done with the next crew coming out....next week."

"Jason was very clear on what he was doing to troubleshoot. He called his supervisor to clarify some of the steps that he needed to take. He kept me fully informed."

"Jason worked on my AC twice but the problem is still not solved - not for lack of trying on his part! He suggested that Ron work on it; I have an appointment with Ron on June 5. Hopefully he can find the problem - it's getting hot here!"

"Ron is the best technician! Hes very knowledgeable about the system and very thorough answering any questions I might have."

"The technician was fast and efficient in resolving the problem.Courteous, explained what steps were next, wore mask, used hand sanitizer, Made suggestions for the next service visit."

"courteous"

"Polite and efficient technician. I understand there is a change in your policy and I must suppy filters for the service."

"Arrived on time--good service."

"Jason was professional & personable."

"Ron Gabe me confidence in your company. Extremely professional and knowledgeable."

"Very thorough - able to answer all questions"

"Friendly technician, quick job."

"Courteous, thorough, knowledgeable, friendly"

"I had requested, both at making the appointment and at confirmation, that the technician bring a two year bulb for my air purifier. The technician was not notified. He went over and above to return the same day and install the new bulb. Had trouble before with the schedulers. Michael by himself gets a ten."

"Polite On time seemed knowledgeable Good service My only complaint is how expensive the contract is but I knew that going forward"

"Jason arrived on time and performed work efficiently."

"Technician courteous, conscientious and I believe knowledgeable."

"Courteous very formal and thorough"

"Service experience was great, especially with all the new COVID-19 complications."

"Your technician Michael was very professional and helpful and answered my questions and addressed my concerns about my unit. He was on time and called to give me his estimated time of arrival."

"We were told everything was fine, but later when looking over the report left there was a poor rating. Called the office and the agent didnt know but would get back to me. Still have t heard anything. Called again and left a message."

"Jason came within the stated 2 hrs timeframe window. Was professional, courteous, and performed his duties on maintenance servicing on the ac unit,"

"The technicians had an extra obstacle this time around. They had to use a scissor lift and lay masonite boards down to protect the rugs, but this did not stop them from providing great service!"

"The technician did his job very professional"

"job success"

"On time, courteous, professional and safety conscious"

"knowledgeable, courteous service"

"Your technicians should wear face masks when talking to the customers"

"Ron was very knowledgeable and was a pleasant person to have sevice our furnace."

"Technician was very professional and was able to perform and trouble shoot any problems."

"He was great, but I wish Freschi would stop trying to sell us expensive products with every visit. I was also dismayed to hear our new system would ony last 10 to 15 years. I thought 30 years was the norm."

"Jason showed up on time, is professional, takes care of business and suggests things I can do to prolong the life of my units, like surge protectors."

"On time! Very friendly and knowledgable. Informed me I have rats in my attic. Gave me a referral to a reputable company to remove them."

"In and out in good time"

"professional, respectful and over all a fine young man. appeared to be well trained."

"reviewed the unit and did excellent service"

"OnTime. Polite and helpful"

"Very helpful and informative as I watched him work."

"Nobody's perfect"

"Kevin is always explains what he is doing and honest about answering any questions I might have."

"6 foot distance was not observed when my signature was required. He should have set it down and stepped back."

"On time, and courteous"

"Had to remind technician about that the filter needed to be replaced."

"arrived early, did job in reasonable time, gave suggestions"

"He was in training, but serviced our equipment very well and did the job he was supposed to do."

"Would like to give higher score but I dont like the fact that you dont take care of the intake filters any longer which makes the service incomplete. Additionally- since you started not doing this as part of the service, there has been no reduction in cost. Same $ less service."

"All was done with appropriate facemask and physical distancing. I never give a 120."

"He was knowledgable, friendly, and competent. Who could ask for more!"

"Very helpful....listened to me...!"

"Arrived within appointment window, courteous, professional, respectful."

"Friendly and informative"

"Conducted service in a safe manner given current stay at home requirement."

"The tech was friendly and helpful."

"Josh was very knowledgeable, professional and friendly."

"Ron gladly reset the time on our thermostat. He was friendly and explained why the filter has failed and measured it for a replacement. Good guy!"

"Too expensive."

"Shane and Mitch were prompt, professional, and courteous."

"1) Disappointed that I have to pay to get a quote. I would expect to be able to get a free quote. 2) Tech came out over about 2 weeks ago (4/20), not as scheduled. I was told over the phone that he'd be here sometime between 11-2. I came to the office, just to meet him, but apparently he came between 10-11. I never saw him. Even worse, I still don't have the actual quote... just the invoice. I think I'll be finding someone else to replace our system."

"Joshua was through & informative. Seemed like a very nice person who wanted to do good job."

"The technician was efficient, pleasant and kept me informed."

"Great job all the way round"

"He did a good job."

"Kind, courteous , good explanation of the service."

"I would like to know how the appointment went especially if there were any issues. The last appointment I asked for a receipt to be mailed to me . Still haven't receive it yet. I gave up on waiting."

"Their presentation, explanations, and results."

"did his job in way that was expected"

"Kevin is professional, experienced and friendly."

"The technician was great but was over 1 hour late without calling."

"Quick response and well done"

"Arrived in correct timeframe and did what he came to do."

"he is very good at his job."

"Excellent experience from a well qualified technician"

"Jason was very helpful and explained the situation clearly.He repaired the immediate problem, but I strongly feel that there is something else wrong with the A/C unit causing it to lose coolant. This exact thing happened last year and this is a 2017 HVAC system. I am hoping someone can check for a leak or some other mechanical problem to avoid future incidents."

"The staff are always efficient and helpful .Everyone from the women who handle my phone calls to the service are all very nice to me. And Jason let my dog follow him around the house because my dog is very nosy."

"just overall nice person he recommended the unit that was best for my family and did not feel like he was trying to push expensive products"

"Kevin did a great job, but there was a mix up with my appointment with the call center."

"They were courteous and thorough."

"The Technician listened, investigated my service issue and was able to identify. Took care of the issue on the spot."

"Joshua was great outstanding work"

"The serviceman was polite and on time and very thorough."

"Technician was helpful , polite and thorough."

"They were both efficient, and friendly and honest. Very accommodating, wore their masks and gloves, stayed the social distance away when talking to us. Told us what we needed to know about the air conditioner, and we liked them."

"Professional, knowledgable, courteous and nice."

"Excellent, fast & friendly service. Honest evaluation of our existing system."

"On time. Polite. Professional. Listened and understood what I had to say"

"On-time and efficient"

"The technician was prepared for the current pandemic precautions, and completed his work efficiently without contact."

"Everything went well and all safety issues with Covid19 observed. Only downside was Jason wasn't aware this was to be my regular maintenance check-up. He thought only a trip to add refrigerant. Luckily I asked and he did it!"

"Knowledgeable and polite"

"He was helpful and accommodating"

"Very knowledgeable, helpful, talked to me about the system. Set me up on the monthly payment,"

"Ron is a straight shooter, explained everything well and answered all of my questions"

"No service as it was the last appointment of the day and sound have taken a while to complete. Just unplugged thermostat and plugged it back in again and issue cleared. Tech delayed system check to a later month"

"This is as high as I would rate anyone who did their job. No. 10 I save 4 those who have had 2 deal with certain conditions which I would consider EXTRAs."

"On time very professional"

"Mike was very professional, courteous and explained things to me I could understand -"

"I rarely give a 10 on anything but the tec. that was here was very good and I enjoyed working with him."

"Ric was very professional and answered all my questions."

"The technician showed up on time, was pleasant, efficient and respectful of our home"

"As far as I know everything is fine. Josh was very professional and likable."

"Very competent technician. Explains and communicates understandably to non tech customer."

"Very considerate with the "no contact" service during this corona virus times."

"Although I am very satisfied with how Mike did the inspection (he gets a 10 rating), I feel compelled to tell you that I was appalled that he did not wear a mask and gloves when he arrived. As an employer, you need to protect your employees as well as your customers. You should be ashamed of yourself that you did neither"

"Ron knew what he was doing. He worked quietly and quickly and explained everything,"

"Performed the service, explained the procedure in a timely and competent manner."

"They tried to sell me a new furnace I did not need"

"Informed me of what I need and that the price of my filter is going up so I ordered two. That is what I call customer service."

"When our technician was at the house working on the A/C unit which is outside, I went out to talk to him. I told him I knew we were all social distancing but asked if he would be comfortable putting on his mask and gloves and coming inside to check the blower and install the filter we purchased. He was very nice but told me he didn't have a mask or gloves. Nothing against Joshua, but I really think during these times, all technicians should have a mask and a box of gloves in their truck for those times when a homeowner might need them to come inside to check out their furnace. I was shocked he didn't have a mask or gloves with him on the truck."

"Pleasant and efficient"

"Ron was very knowagable and took his time and explained things. Some things were different during Pandemic."

"The tech was good, but it was frustrating to pay $372 for a hard start device which should have been part of the new air conditioner five years ago."

"The thermostat on the wall is loose and a concern. When the service technicians arrived they mentioned that they could not come into the house only work on the unit outside. Do I hire someone else to fix the thermostat and bill you or will you be coming back out to fix it and service the inside unit?"

"They did what they were here for efficiently."

"Technician was knowledgeable and focused on the task."

"With Covid-19 he said I didnt need to come in contact with him and I didnt."

"Seemed fine but didnt tell us the results of our maintenance check"

"They were in and out quickly and mike was very friendly"

"The tech honored the no contact request. Discussed results of his testing via telephone and left receipt in mail box as requested."

"Good Reliable People"

"Josh Collaco did an excellent job in fixing a heater! He was very polite, professional and knew his job !"

"Efficient and helpful service people."

"Efficient. Friendly"

"I am confident in Kevin with the experience and knowledge that he has. He was courteous, thoughtful and efficient in his performance."

"I was able to call and schedule an appointment fast on a weekend. Jason was prompt and able to get us up and going quickly"

"I feel the service is good, but I'm very disappointed that a replacement filter is not provided. I was never notified of this, so I did not have one on hand, nor did I know the proper size. I had to re-schedule."

"We've had Josh out twice and Dustin out once. Josh cleaned some sort of interior duct (didn't work), Dustin couldn't find anything wrong, Josh replaced a motherboard, yet the problem persists, It works for a day, then quits. Now we are told we need to wait for some parts for the motherboard. Still waiting, still now heat."

"Will was knowledgeable, professional, very personable, explained everything so we could understand, answered all our questions"

"Good as always"

"Appear to be very thorough."

"Both techs were extremely professional, knowledgeable and polite, nice people."

"Very friendly and helpful."

"Jason was polite, thoughtful and thorough."

"Issue was resolved"

"Respect and courtesy."

"knowledgeable, helpful, punctual"

"Rah Mari was very thorough and professional"

"The Service was O.K., but we were double billed by Customer Service. Not good."

"Kevin arrived during the specified time window and conducted his AC inspection quickly and efficiently. He addressed specific issues I had regarding my air handling unit filters, and upon his recommendation I agreed to a duct cleaning to be performed on 3/13/2020. In response to my questions about more efficient filtration, he recommended a filter box replacement which I am now giving serious consideration."

"Ron was very thorough & very informative regarding what I need to do to improve unit performance."

"Kevin was very nice and took the time to explain what maintenance actions he was going to take with the air conditioner"

"All questions are answered."

"I was told I needed surge protectors. I was not told that during my previous installation. Why wasn't I told that? Why wasn't it included in purchase. In this day an age of technology you would THINK."

"Efficient and well informed."

"The service technicians were fast, efficient, courteous."

"Very friendly, courteous, knowledgeable and professional"

"Expert service"

"The team was very professional and answered all of our questions. The recommended things that needed to be done by Crawlspace Clean. We contacted them and they came by today to evaluate what needs to be done."

"The technicians were friendly and knowledgeable."

"On time and efficient"

"Joshua Is a very competent employee. He is very friendly but yet focused on his work. Joshua is an excellent representative for the Freschi brand. Thank you."

"Great service from Technician."

"Great Attitude!"

"He did a great job and very informative regarding what he did and what we need to improve our equipment."

"They were on time, very professional and even offered to help me find lost car keys."

"Arrived on time, finished on time left no mess"

"Ron is the best technician! He listened to our issues, which centered around the bottom floor being so cold, even when the weather was warm. He gave us many doable options to consider, and he even went online to bring up a possible product solution from an online retailer that we liked. The examples and solutions he shared from customers with similar issues were on point and easy to relate to our dilemma. Ron is a FIVE-STAR lead technician in every way!!"

"Very knowledgable, efficient and friendly"

"Courteous and professional service. Very knowledgeable"

"Technician arrived promptly, was personable and professional"

"Knowledgeable & Good technician"

"Jason was extremely knowledgable and professional as well as being very courteous and friendly. We enjoyed meeting him."

"They were on time and finished it up at the time proposal before installation so it was great."

"Quick response to check our furnace problem"

"Very costumer focused"

"Jason was very pleasant and professional"

"Dustin was through in his work and gave us a very oral and written detailed report. He answered all questions that we had about our hvac"

"Called to come earlier but then was late for the time."

"Kevin is pleasant, informative and efficient and knows my property well."

"Punctual, courteous, helpful"

"TECHNICIAN CAME EARLY AND COMPLETED REPAIRS VERY EFFICIENTLY"

"Professional service on time and very detail"

"I don't believe in tens on a scale system."

"John and Mike did a great job...very professional, courteous and friendly."

"The technician went beyond what I expected to solve a nagging problem with our furnace."

"on time, checked everything out. thoroughly above and beyond what I expected"

"Courteous and demonstrated extreme expertise."

"Ron is very knowledgeable and was able to diagnosis and fix our problem immediately."

"Technician was knowlegeable and courteous."

"Service tech was on time and very personable. Time frame for work to be done was within reasonable time. I would have given a 10 if the diagnosis fee was put towards the repair fee. The plumbing service I use always applies there diagnosis fee to the repair."

"On time and thorough"

"Technician mis-diagnosed the problem I called you about. Unhappy we were charged such a high amount for no help."

"Did an extremely thorough job explained everything as he was doing it took his time and was very efficient."

"Consistent, knowledgeable, and friendly service."

"Appt. was suppose to be between 2 and 4 pm but ended up being @ 6 pm and it was suppose to be with a tech. exper. with older units. Jason was young and had only been with the company 8 mos. Jason felt the unit should be replaced so I got a second opinion. Turns out the pilot light had gone out. It was relit by the second co. I called and the furnace works. Also, Jason said he would have your estimator call me to set up an appt. for Mon. 1/27. I never heard from anyone all week. until early Mon. a.m. Will Z. called to say he would be out at 8:20 a.m. Imagine my surprise! Not a very good testimonial. I really feel like I was ripped off and your intention was always to convince me to replace my furnace. Both young men were very polite and Will seemed very knowledgeable but, needless to say, I will not be having your company do any work for me."

"He was very efficient and helpful. Did the inspection in a timely manner."

"The technician showed up at 9:15 saturday night said he needed to order a part it is now Friday night have not heard from anyone since he left. A week with NO heat"

"Damone showed up well within the 2 hours window of appointment. He was very thorough, courteous, and professional. Hes truly an asset to your organization. Kudos to Damone, (and I believe Jeff?), who was the customer service rep that was with him."

"Technician was outstanding but I had to call multiple times and still don't have a receipt"

"Our technician was on time, friendly, took time to fully inspect our furnace, and gave a full report of what hed found & with recommendations regarding our 17 yr old unit."

"The service person was very quick and efficient and clearly explained what he found and what was recommended (a surge protector which we declined as we are selling the house before long)."

"Excellent service"

"Professional and informative"

"he's got a positive attitude on his job"

"As always, your service team is always excellent. That's way we always come back to you for service every year. It has been a long and good connection between us."

"Efficient ,polite"

"They thoroughly checked the heating and water system to make sure it is functioning well. Ron also made recommendations for future upgrading to heating system that may beneficial to us should we decide to exercise that option."

"Knowledgeable, friendly, efficient, quality work, punctual."

"Tech was professional and polite"

"Took his time very informative"

"very thorough and friendly"

"Prompt and knowledgeable"

"He was very professional and explained the process and findings. He was also training another tech and ensuring that he understood the process."

"Ron and his apprentice arrived on time. Greeted me by stating their names. Put on slippers over their shoes when they came in. They checked out the system. Gave us all of the available options. Offered to get the part and put it in as soon as possible since we had lost use of the heater. He was able to get the part and move his schedule around to be able to put it in the next Monday."

"The technician was very courteous and professional."

"good tech, explained what he was doing and what was needed, friendly"

"I knew they were doing and got it done in a hurry"

"Appeared on time, worked quickly to complete the job."

"Dustin was prompt, knowledgeable and very quickly fixed our problem."

"The technician was supposed to call 30 minutes prior to arrival. He did not. We were asleep in bed when he arrived. We had planned on having the 30-minute notice via phone."

"Technician was efficient, knowledgeable and courteous"

"Professional, timely, knowledgeable and friendly"

"My first appointment was not recorded in the computer even though I had confirmed the date and time on the telephone with the lady. The second time that I reschuled my appt Pam was very helpful."

"I appreciated Jason for showing up on time. He was the replacement for the tech that said he was overbooked on Dec 28th, said he would come on the 29th, then didn't show up or call. The NO phone call was really rude and quite frankly didn't sit well with me..."

"Very professional and personable."

"it was all last minutes and Kevin was available, even after hours, to schedule water heater replacement."

"Polite and thorough"

"John was pleasant and courteous. He called to say that he was on his way, which was very helpful. He smiled when I answered the door which was great!"

"In online scheduling form I included very specific furnace describtion yet technician had admitted that he never fixed that type of furnace."

"Quality service, as always."

"We placed the call at 8 am with no arrival window offered. They should have said it could be any time but worse case after 8 pm. Dustin arrived at 9 pm."

"Very professional, prompt, courteous, and informative."

"DEMONE was very professional and answered all my questions."

"Very professional. Introduced himself and told me about how the furnace looked. Also told me a little about the finance plan if I wanted to by a new one"

"Dustin"

"Devin Petty went above and beyond to help me replace my furnace and A/C unit in 1day ! Devin went over all the options and found one that worked for me and my budget ! I am so impressed with everyone at Service Experts it brings me to tears ! I will recommend you anytime . The installers were very courteous and professional. I have a daycare in my home and it was pretty hectic and the worked around the children and my staff ! They were all very accommodating and understanding with everything! Thank you so much ."

"Very efficient, great communication and friendly technicians! Very pleased."

"Jason was very thorough, suggested surge protectors for my units, which I had him install. His personality is very upbeat. I would request him again for servicing my units."

"Very professional"

"They were on time, quick and efficient."

"Ron was training Mike and we listened to all the explanations which helped us understand the mechanics of the heating system better."

"technician professional, timely and quick"

"Great tech."