Freschi Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,984 Reviews
dale P.
walnut creek, california
"The tech was knowledgeable, friendly and polite"
emilie B.
antioch, california
"Dustin was professional and did his job."
roger L.
walnut creek, california
"Keith is very familiar with my heating unit. His recommendation to wait on the air conditioner tune up was well advised because it would be premature for the season. I found the honesty that to replace my heater/air conditioner would indeed require a "line set" to be very frank & honest. At least I understand I will not have a "hidden surprise" in costing when the day comes. I appreciate that!"
clarissa R.
antioch, california
ted D.
pittsburg, california
"Very professional"
krishna D.
concord, california
"Rick was professional & kept me updated on the repairs & was knowledgeable on what he was doing."
esteban L.
brentwood, california
carole J.
rio vista, california
"Visit was quick."
fisher F.
antioch, california
"They were on time and efficient"
terry W.
clayton, california
"Honest and respectful technician"
darla M.
martinez, california
"Jason was very professional and explained all questions I had"
walter B.
walnut creek, california
mr/ms K.
walnut creek, california
"very thorough trouble shooting process in defining the problem-once defined, he had the correct solution"
emilie B.
antioch, california
"Technician checked system to determine issue, part had to be ordered. Joe Hall said part would be available next day...it was & he came that evening. Issue/problem resolved."
kristina R.
rio vista, california
james N.
walnut creek, california
"Timely, professional service"
david C.
pittsburg, california
"John was extremely informed about the HVAC systems I was interested in"
frank G.
pittsburg, california
"Very nice young man. He knew what he was doing. Very polite."
hs E.
anderson, california
andre O.
pittsburg, california
"Technician seems doesnt know what hes doing. Used primitive tools. Played around the thermostat trying to shut it off. Left without setting the thermostat and left us cold. Please show me how to stop my maintenance subscription!"
owen M.
antioch, california
"Colby did a good job troubleshooting and figuring out what the problem was."
dorothy G.
concord, california
"Jason was very professional and nice! Also very knowledgeable. He was a great technician"
tom mowry M.
pleasant hill, california
selma J.
walnut creek, california
sharyn D.
walnut creek, california
"i find all your technicians are very good. Julio arrived promptly at 2:05 pm, my window of time was 2 -4 pm. He explained what he had done and the results. My only disappointment was that I had specifically requested Jason DeMarco as my service person. He has been out many times, has made recommendations for surge protectors which I have purchased and has done a good job. I like knowing who will be coming which is why I requested Jason. I was led to believe he would be the technician (as he has been in the past when I have requested him)."
robert B.
pleasant hill, california
stephen Z.
pittsburg, california
"Extremely hard to get an appointment and then when you do they call me to verify with some day other than what was scheduled. I end up not even getting the two services per year. Then I say I want to cancel the monthly billing and of course no one will call back or confirm."
edmund G.
richmond, california
"Called late during business hours and customer service rep was able to give us an appointment for early the next morning. Technician arrived early in the given time frame."
mark C.
antioch, california
"prompt; businesslike; talented"
lee S.
walnut creek, california
linda S.
antioch, california
"Kevin was on time. He was very helpful with explaining the thermastat."
charles S.
pleasant hill, california
"Jason is personable and performs is job well. What I find troubling is the lack of support he receives from the "main office" and supply chain. Parts and information are not readily available to him. Also, as someone who has a Maintenance + contract, you have been double billing me on my monthly charges, something that is poor customer service and makes one consider an alternative."
carole A.
antioch, california
"I really likee Jason. He was friendly and personable."
david R.
antioch, california
"On time. Technician, Dustin, answered my questions to my satisfaction. No sales pitching. Replaced the air filter that I provided."
john L.
pleasant hill, california
"Jason was very knowledgeable and very polite."
john B.
concord, california
john K.
walnut creek, california
"Jason arrived promptly and quickly accomplished the repair. He is very courteous and friendly."
hugo K.
walnut creek, california
"Excellent all round"
shelia G.
richmond, california
"The service rep & supervisor/manager listened, answered my questions & gave me straight answers. This is important because if I cant depend on the truth ... what do I have. Even thought the truth may be difficult to here, it is best. I considered the two gentlemen who showed last week through & believable ... much better than previous representatives."
stacey G.
martinez, california
steve C.
concord, california
"Very good advise for application and excellent install"
debbie S.
pleasant hill, california
"Joe was very friendly and helpful"
gary L.
concord, california
"Very polite and efficient."
richard W.
walnut creek, california
"Unmasked at the door & did not clean the filter"
mary B.
walnut creek, california
michael K.
brentwood, california
"Kevin explained everything thoroughly, he was professional, took care with our property and was on time."
fred D.
discovery bay, california
"Joe is cordial and explained everything he was doing and why it was being done."
richard R.
antioch, california
owen M.
antioch, california
"He did what he was supposed to do and clearly explained everything."
lisa G.
martinez, california
"The service was completed efficiently. He told me what he found and didnt try to hard sell me on any upgrades. Explained what will be needed and how things are doing."
judy S.
berkeley, california
"Julio was very thorough. I hope to have him again I also appreciate your office staff clearing up the mess our account was in (or it seemed) like. I am glad we are back with Freschi. The good ratings below reflect only my experience with Freschi--not corporate or the other office."
jim Z.
san ramon, california
"Technicians Michael and Robert were on-time, polite, professional, thorough and honest."
bob M.
antioch, california
"Technician was efficient and kept the area clean."
james M.
antelope, california
fred H.
clayton, california
"Your company forgot to send the filter I needed with Technician in spite of me reminding your call person and her promising to put it in the notes. The Tech said he had no info about the filter. Now I am wasting another afternoon waiting for your tech to show up and replace the filter you should have brought the first time. Unacceptable performance. I may change companies due to this."
deborah D.
antioch, california
"Polite and very knowledgeable great job!"
lucy C.
concord, california
"Jason was very thorough, professional, respectful and knowlegable. He answered all questions and advised me on potential problems that might come up and explained all he did. He's an asset to your company and a good representative"
george L.
walnut creek, california
"Arrived early. Professional, courteous and friendly."
vic J.
oakley, california
"Overall was good. Tech damaged the casing to the attic access. It happens but could have informed me of it"
michael L.
brentwood, california
"kept us informed during the process; wore a mask"
john C.
brentwood, california
"On time very efficient"
sharon T.
el cerrito, california
"Chris woods was polite and efficient and helpful,"
frank B.
concord, california
"Julio was very efficient, courteous and knowledeable."
doyle H.
walnut creek, california
therese K.
antioch, california
"Work was done thoroughly and efficiently."
madeline C.
walnut creek, california
"My technician Chris Woods was very professional and efficient and answered my questions. I have used Freschi/Service Experts for many years and have always been very happy with the technicians and the service."
mariae T.
walnut creek, california
debbie M.
concord, california
jessica S.
walnut creek, california
vern S.
martinez, california
"He explained all the available replacement options and he answered all my questions. After he left, my wife and I reviewed the options and prices in more detail. We had more questions. So I called him and he replied to my questions until I was satisfied and understood the options and prices."
ingrid P.
antioch, california
christian H.
fairfield, california
fran lecount L.
martinez, california
"Did a great job"
grant T.
discovery bay, california
theresa R.
clayton, california
"Friendly service man as efficient in our furnace maintenance."
christine M.
fairfield , california
"Worked clean. Not disturbing"
ron C.
concord, california
"Chris was very friendly and considerate in our home. We needed an air filter. He did not have one on his truck, but went to the service center and came back quickly with a replacement. We did not have to wait until the end of the day."
barbara H.
antioch, california
"Very good service"
sandra C.
concord, california
"Technician did his job efficiently"
steve E.
antioch, california
"Dustin was absolutely amazing!!!! Very helpful and courteous."
robert R.
antioch, california
"Service expert explained what was wrong and what he did to fix it and gave us tips to improve performance of our unit."
sharon J.
antioch, california
"The technician was thorough and efficient in identifying the problem and fixing it. Also appreciated his courteous manner."
mabel L.
walnut creek, california
ken R.
antioch, california
"System was serviced and issues addressed."
melarie S.
clayton, california
nancy B.
berkeley, california
charles B.
pleasant hill, california
"He was friendly, very efficient."
steve B.
brentwood, california
"Joe was great and very thorough"
dean L.
pleasant hill, california
"Liked the very knowledgeable technician and explained how he serviced our HVAC system."
michael V.
martinez, california
"No communication of technician with home owner. No states verbally stated. Nada. We've never had a problem with company before, this time it was terrible. There were 2 individuals who showed up and neither communicated with us. Also no follow up on the filter that was to be ordered. I had to call up for status. All of our previous techs have been very friendly and helpful, even with this pandemic going on. If no improvement next time, we will be looking for another company."
john D.
concord, california
"Efficient, was on time, knowledgeable."
roland E.
antioch, california
"Maintenance Tech Jason C. started checkup on furnace. He stopped his nsintenance check when he discovered AC and DC wiring intermingled and wire sheathing showed signs melting. He called the office and asked them to schedule a service tech to look at the wiring issue. Jason Demarco, who has been our maintenance tech, was scheduled the next day to look at the wiring and fix it if possible. Jason repaired the wire bundle and wrapped the wire nuts with electrical tape. Tested and verified no sparking or melting of the wires. He saved the day since we went one night with no furnace heat and the nighttime Temps were on the 30's."
gary K.
concord, california
leslie O.
pittsburg, california
"Very professional"
bob B.
concord, california
"Good job"
teck B.
antioch, california
diane C.
pittsburg, california
"So far no issues, very friendly and helpful. Explained any precautions needed."
robert S.
walnut creek, california
stuart K.
walnut creek, california
"The guys were very helpful in identifying the problem with the furnace, and in making it clear that it needed to be replaced. Where they fell short was in the area of recommendations for options for replacement. They provided me estimates only for replacing both the furnace and the AC unit, which made the options extremely expensive. Other providers gave me both the "furnace only" and the "combined" pricing, so I could make a more informed decision. It's possible that because you deal in Lennox, and I had a Carrier system, both needed to be replaced if either were replaced, but that should have been made clear. I won't be using Freschi in the future because I replaced the system with another Carrier system, so I'll use a Carrier specialist."
mr bartsch B.
pleasant hill, california
"The technician was courteous, friendly and knowledgeable."
michael D.
pleasant hill, california
"He was very efficient"
chris B.
brentwood, california
"Kevin is very professional and thorough"
keith R.
martinez, california
"Jason was prompt and professional"
denise M.
oakley, california
"Excellent customer service and very respectful."
bob S.
oakley, california
lisa M.
walnut creek, california
daniel K.
antioch, california
"Chris was courteous, efficient, knowledgeable, and careful of our home. He also followed all the new COVID protocols."
ellen D.
concord, california
"Service didn't seem quite as extensive as usual. Covid protocols maybe? I asked for follow up on whole house air filter but have not received any"
carole P.
pleasant hill, california
seth S.
martinez, california
"Jason came out on the same day that I called, a Saturday. He arrived late afternoon and stayed several hours until he found the problem and fixed the problem. He was friendly, patient , professional and cleaned up after himself."
carl F.
pleasant hill, california
"Kevin is one of the most experienced technicians you have. He is also friendly and helpful."
richard V.
martinez, california
peggy H.
pittsburg, california
barbara S.
walnut creek, california
"The young man who came was prompt, thorough, polite, and left everything clean"
james C.
concord, california
"I don't know if the tech is provided with the updated information they require when they service the unit. This is an ongoing problem as when we had purchased this unit 5 years ago, they still had it listed at 15 years old! We have maintained the unit and have added recommendations which were not noted on the service call and resulted in quite a bit of confusion that was not necessary. We used to get our filters washed, and yes we have co-vid, but I noticed that some of the "checks' were not marked, so the service was very fast but highly unremarkable except for the two young men who came out were extremely polite and very nice. This leaves me in a delemia. We spent alot of money on our unit, and I used to feel confident that your company was working hand in hand with us, but I am feeling a little questionable right now"
stan N.
walnut creek, california
"Courteous, friendly, performed maintenance appropriately"
anthony J.
martinez, california
"It is always nice dealing with folk who know their job."
bob K.
walnut creek, california
"On time and efficient service"
carl J.
martinez, california
patricia S.
rio vista, california
"At the time of service we were left with a heater that would not turn on. This was the day before Thanksgiving. We spent the following three days without any heat. It was freezing cold."
pat S.
discovery bay, california
"Annual service completed in a timely manner. Although the first appointment had to rescheduled because the technician did not have the required filter on his truck."
leon A.
pittsburg, california
"All questions that we asked were answered."
fran D.
walnut creek, california
cheri L.
martinez, california
"First appointment I scheduled I took off work to be home and nobody showed up"
kenneth F.
walnut creek, california
"Technician very professional"
jean M.
walnut creek, california
"Nice technician, prompt arrival, good service"
mr/ms P.
oakley, california
robert C.
martinez, california
"My wife and I have always been satisfied with the level of workmanship, communication and courtesy shown by your technicians. I would like to bring up another issue that is not related to technician service, but more about your product pricing philosophy. Dustin observed that the JARD 7.5 uF Furnace Fan Capacitor was measuring slightly lower (still within normal operating parameters) and that it could be replaced now or wait later). I asked how much it would cost to replace the capacitor now and Dustin said it would be $194.00. I remarked that I thought that was rather expensive for such a small part. Dustin said that the company sets the pricing and he does not have any input regarding the cost. I declined his offer and said I would research the part and install it myself at a future date. He was fine with that and gave me verbal instructions on how to replace it....not anything complicated at all. I went on to Amazon and found the exact same part for $8.10 !! So the point I want to make here is that I do not mind paying a fair price for parts and service, but I do find it less than professional on your part that you raise the price of a part by 25X higher than its normal retail cost and pass this on to your unsuspecting or naive customers. I also independently purchased Lennox air filters and UV bulbs for the Bio-Fighter unit that you installed for us. They were at least 70% less than your quoted price. I have hired over the years, professional plumbers, window installers, stone masons, painters and electricians to do work in our home. The majority of these workmen have charged their standard hourly rate and have quoted me fair retail or professional discount prices for the products used. I think Freschi management can do a better job at being more honest and open about the parts they supply and not deceiving their customers. Thanks for reading this. Robert Coleman"
tom D.
pittsburg, california
"Sent out someone that knew nothing about Hot Water Heaters, but I will give him credit for trying to fix the problem. I was able to get the pilot relit after resetting the regulator. Unit was installed on 02/25/19 and I just shelled out $2,000 this morning to have it replaced by a Company which only Sells and Services Hot Water Heaters. Since this Company does not sell AO Smith, they could have issues proccurring parts which forced me to buy a new unit which they stock parts for. This way, if I have an issue, I will be able to get a technician which knows water heaters promptly."
john D.
oakley, california
"on time, very thorough."
leonard O.
antioch, california
"Technician (Chris) arrived early and got right to work. He was pleasant and did a thorough job checking out my furnace."
jutta B.
walnut creek, california
"Very professional."
scott T.
walnut creek, california
"Courteous, professional and efficient"
owen M.
antioch, california
jane F.
pittsburg, california
"Kevin is a really great Tech!"
eric H.
el cerrito, california
"Jason was helpful in that he did not require interior access during the pandemic, and let me check the heating output temperature from the registers. He initially seemed unfamiliar with a heat pump system without furnace, but successfully performed the semi-annual preventative maintenance."
sandra C.
concord, california
"Technician Chris was very courteous and professional. He called ahead to let us know when he was heading our way"
matt R.
antioch, california
"Very professional."
harold B.
pittsburg, california
"He was on time"
robert B.
pleasant hill, california
patty S.
martinez, california
joe Z.
fairfield, california
"Efficient and polite"
carl G.
concord, california
"Jason came during the time frame that was scheduled. He was friendly, he seemed to know what he was doing, he told me what he was doing and how much time it would take and was accurate."
nancy M.
concord, california
"I wish they would stop trying to sell us extra stuff!!"
denise W.
pittsburg, california
"Jason worked quickly and efficiently. He was on time and very personable."
rosemary W.
walnut creek, california
mas N.
walnut creek, california
steve A.
fairfield, california
"friendly and professional"
jay M.
pittsburg, california
mary pugh P.
walnut creek, california
suzanne P.
brentwood, california
"They were well ahead of time but called me twice to provide info."
doug J.
oakley, california
"Came to my house two times without informing me you were coming. And you should have cleaned my new ducts I still have insulation blowing out three days later. My house has been unhealthy."
herb W.
concord, california
"He checked the filter we had installed in April and determined it should be replaced. Because he did not have one in his truck, he went back to the shop to get a filter, returned and installed it."
don K.
brentwood, california
"On time very courteous and technically excellent"
ray T.
antioch, california
"The tech was very considerate being on call and gently knock on door and call me..very professional"
seth S.
martinez, california
romelle P.
antioch, california
"on time, courteous, observed safety protocols"
leslie H.
clayton, california
"He fixed the gurgling noise. Will come back to do the maintenance."
emilie B.
antioch, california
"Very personable & explained the process to ensure AC unit wouldnt be turned on accidentally...while the AC cover was on."
gail M.
antioch, california
edmund G.
richmond, california
"Technician arrived within timeframe, completed service in an efficient manner, explained reason for replacement (solenoid) and cost."
bert D.
concord, california
"Very thorough and professional"
pamela S.
oakley, california
"I rarely give 10's"
bruce M.
concord, california
"Very informative and professional"
grace C.
antioch, california
donald S.
concord, california
"He was informative and clean"
tyler Z.
oakley, california
"The after hours scheduling process and call center isn't knowledgeable about what the schedule will be and didn't assign me to a proper time resulting in two days of waiting around for a tech. I am very grateful the tech actually made it on the Sunday. But being told that on Saturday they would be there between 8-10 then being told after 4-6.. then being told the tech won't make it. Then Sunday was told there was no way of knowing what time the tech would be there. I would like to be contacted by the General Manager to discuss my experience."
mary W.
antioch, california
louise D.
walnut creek, california
"The men set my thermostat incorrectly"
tony E.
clayton, california
"Technician showed up at promised time. Knowledgeable and polite. Worked efficiently."
bradley F.
vallejo, california
"Ron Cirino, Jeff Baird, and Jason were very helpful in solving a thermostat to HVAC problem. They did a complete diagnostic on the system. The problem was a dead wire. They came up with a very satisfactory work-around to the problem. So everything is perfectly up and running. They also provided valuable advice on the system."
bill G.
antioch, california
"The technician was very friendly and efficient. He introduced me to his trainee and the consultant that was with him."
kaye G.
walnut creek, california
"Arrived on time...worked quickly and efficiently"
karen S.
antioch, california
john E.
antioch, california
"The servicemen explained the problem, and were professional. My appointment was easy to make and and I was comfortable with service."
david C.
antioch, california
"very satisfied with the work done"
louis K.
antioch, california
"Respectfully showed up within committed appointment window. Technician was polite and professional. He completed his work in a very short time frame and gave a thorough, easily understood report."
bernadette G.
concord, california
jim M.
walnut creek, california
"On time, had all the equipment"
steven A.
. antioch, california
"Everything went smoothly from the order to the installation."
priscilla L.
oakley, california
"I was not there breathing down their necks so that is why a 9."
john P.
walnut creek, california
"Thorough and informative"
melvin W.
oakley, california
pitts nursing N.
pittsburg, california
"we called for service to aircon unit Lennox but the technician evaluated other aircon units and suggested to replace filters which was replaced recently. He did not attend to Lennox unit which needs thorough cleaning and further evaluation so as a consequence after a few days we have to call for service again. I asked our maintenance guy to clean condenser while waiting for service and after the following day Justin showed up and attended to the Lennox unit."
charles D.
pacheco, california
"On time, courteous, masked, efficient"
lukasz L.
antioch, california
"The servicer was polite and on time"
james N.
antioch, california
pamela A.
antioch, california
sue B.
concord, california
"good service. good attitude"
bob W.
martinez, california
"He did a good job. Appeared very competent"
ken S.
antioch, california
michael P.
antioch, california
michele S.
pittsburg, california
"Jason called & showed up on time. Very courteous, professional and knowledgeable."
elaine S.
martinez, california
"He was polite and efficient - nothing to complain about."
james M.
walnut creek, california
"It took several months to get a response on noise in furnace. Finally technician citing warranty handled it well and to the point Cricut issue on charge to replace another failed part handled by accounts promptly"
leslie W.
antioch, california
paul O.
martinez, california
"I was able to get an appointment the same day I called. The technicians were friendly, found the problem and fixed it without issue."
kurt S.
martinez, california
"On time arrival, very professional, explained the furnace maint they performed & left us with good info to review before deciding on furnace & AC replacement. Kevin has been our semi- annual maint guy before, & we find him very friendly & knowledgeable."
john dr. C.
walnut creek, california
"arrived on time did good and thorough check, paid good attention"
carmen G.
pittsburg, california
"On time, courteous, explained what was done in laymans terms"
patricia B.
antioch, california
loella H.
walnut creek, california
james S.
vallejo, california
john M.
concord, california
"great job works perfect"
michael K.
pleasant hill, california
paul T.
benicia, california
"Very professional and courteous"
dave D.
walnut creek, california
"Excellent serviced. The technicians name was Jason not Josh."
bill R.
walnut creek, california
don K.
antioch, california
"Prompt & efficient"
jeanne V.
antioch, california
hugo K.
walnut creek, california
"Emergency... Justin professional very knowledgeable *******"
shelley O.
discovery bay, california
"Efficiency with install."
jack T.
concord, california
frank G.
pittsburg, california
"Very knowledgeable and made legitimate reccomendations."
andy P.
discovery bay, california
robert W.
antioch, california
"He knew immediately where our power outage problem occurred--he knew to go immediately to the PG&E main power switch."
phil G.
walnut creek, california
"Expert service and great guy!"
kit P.
antioch, california
"Ron did a great job explaining what he did and setup pipe for easy cleaning for the next time"
kathy K.
concord, california
"Your technician was very polite and respectful. Both times he has been here we have been very pleased with his work."
diane R.
oakley, california
"Technician was professional, polite and honest. Got our a/c working quickly."
joann B.
oakley, california
judy H.
vallejo, california
"Knowledge"
tony A.
pittsburg, california
leon A.
pittsburg, california
james J.
brentwood, california
"I was planning to get a monthly package to save some money, but I forgot to ask and the tech didn't mention it. Guess I'll just stick with my local company."
john M.
antioch, california
"Always friendly, helpful, and professional"
tim S.
concord, california
debbie S.
concord, california
"Our AC went out and when I called I was able to get an appt for the next day. Jason actually arrived that day, was friendly and professional, diagnosed the problem, had the part on his truck and fixed the AC then. I was very happy with the service and Jason."
leon A.
pittsburg, california
jane R.
walnut creek, california
brittany H.
brentwood, california
james S.
vallejo, california
sharon B.
walnut creek, california
charles B.
pleasant hill, california
"Good fast working tech."
lisa O.
vallejo, california
"Will took time to answer all of my questions in detail"
charlotte A.
antioch, california
"He was polite, fast, had the necessary part with him, and explained what he did. I was very surprised and happy that my unit was fixed right away. I figured a part would have to be ordered first."
diane H.
walnut creek, california
"Ron was very competent in his troubleshooting of our A/C and quickly made the repair. Was also very knowledgeable in his choice of parts."
hugh B.
walnut creek, california
"Response to an urgent need due to A/C failure."
shelley O.
discovery bay, california
melvin L.
concord, california
"Tech was courteous and professional."
faye J.
pittsburg, california
"Very caring"
tom R.
walnut creek, california
"Service excellent, phone contacts excellent, long time to acquire needed part"
jane V.
clayton, california
"Kevin was courteous, efficient, explained the work to me (as he did it)."
dorwin N.
clayton, california
"Service tech did not know anything about damper control siad need to bring a more senior tech"
monica T.
martinez, california
"I was told my AC could be replaced if needed yesterday. I wasn't sent a technician but a comfort advisor. Not what I wanted and installation was out a week or more."
william M.
walnut creek, california
trudie B.
brentwood, california
"The technician, Joshua, was very polite, friendly and knowledgeable about the AC unit, however, when I specifically asked how much I owe he replied $129, but after putting the cover back on the AC he came back and told me that I now had to pay an additional $78. This must be stated up front and especially when the customer asks the correct amount must be given. I was clear in my comments as to why I was having Freschi come out to my home, so to tell me that because he "diagnosed" the issue, I now have to pay $78 more is absurd. That's why I called Freschi to tell me what was wrong with it. Also, I received confirmation that Freschi would arrive between 10 and noon and he arrive shortly after 9. I was not prepared for an early arrival. Besides these two issues, Joshua is very good. I don't think the timing issue was Joshua's fault."
karen S.
martinez, california
"Jason figured out the problem quickly, told me what he was going to do all along the way and fixed the problem before he left. He and the technician that was with him were very nice and respected my request for masks. Jason has been here before and he did the same excellent job he always seems to do."
ken B.
pittsburg, california
"Response was excellent but the expense to resolve the issue was high for a problem which should have been addressed during the routine service call 4 months earlier."
shawna T.
concord, california
"Fixed the issue but charged a showing up fee in addition to charging what it cost to fix the issue which was not communicated. They also showed up 3 hrs early without calling to let us know."
larry B.
concord, california
"technitian was very polite"
karen B.
walnut creek, california
"First, we were promised service on Tuesday and got service on Saturday, which was amazing. Very happy about that. Second, our technician Justin was very knowledgeable and efficient. He fixed our blown AC fuses in minutes and was very professional."
priscila W.
walnut creek, california
"The installation of the 2 new units (AC and Furnace) has been a very rocky one. There has been multiple problems but Ron has been the only technician who was able to pinpoint and solve all the problems."
dorothy B.
pittsburg, california
"The technician , Jason, was on time & professional & friendly. He diagnosed the problem, fixed it, &explained the charges."
tom A.
walnut creek, california
"Repair was not done timely. The attempted repair failed."
beth S.
oakley, california
"A/C stopped working about an hour after they left"
diana M.
hercules, california
"Great service, price as stated, really nice guys, very thorough - ac problem solved so far!"
mr medina M.
oakley, california
"Jason did everything he could until he figured out the problem."
shelley M.
pleasant hill, california
"Came early and finished quickly. Wore his mask. Very friendly and polite."
carol L.
antioch, california
"Technician clearly explained the problem and steps to correct"
cathryn R.
concord, california
glenn P.
vallejo, california
"The Technician was on time and polite. He adhered to the Covid-19 Safety Precautions and was knowledgable. He explained the services provided in a professional manner."
debbie M.
concord, california
christine R.
martinez, california
"Listened to customers concerns and needs and fixed the issue in a timely manner"
morris E.
brentwood, california
patrick W.
concord, california
"I didnt feel the tech was qualified to do the service. He was saying I had a another breaker somewhere in the house which I didnt. Finally he was getting power all of a sudden. I paid because he did come out. As far as him showing up when I spoke to the person placing service calls she said someone will call you before they arrive. No call just a knock on the door. I was not happy about the service or the attitude he had."
malcolm V.
concord, california
"The technician was on time, called to let us know he was on his way, was very courteous and respectful of our home. Further, he answered the various questions we had and discussed the advantages of installing an surge protector (which we did) on our new a/c unit."
rulon S.
antioch, california
"He was very efficient, polite and even wore a mask."
al meryl norek N.
walnut creek, california
"Technician could not fix underlying problem. Firm is consulting with unit maker to seek an answer,"
pat S.
discovery bay, california
"Professionalism and troubleshooting ability. It just a change a part and see if it fixed it. Rick took his time and identified several issues he was able to repair. We have been a customer for 18-19 years."
dale D.
concord, california
"Great service attitude. Offered good information"
mary M.
walnut creek, california
"Devin was extremely nice and thorough with his explanations of the systems, wonderful experience."
leon A.
pittsburg, california
"found the problem quickly, fixed the problem."
suzanne P.
brentwood, california
"They were just a little bit late"
david R.
walnut creek, california
"The service agent, Kevin, was very thorough and considerate. Definitely communicated he wished to resolve the problem."
ray T.
antioch, california
"very professional"
jon J.
brentwood, california
angelina G.
vallejo, california
"He was clean , professional, and answered all my questions"
deborah D.
antioch, california
"Great job answered all of my questions very professional kudos to Kevin!"
carole A.
antioch, california
mark C.
walnut creek, california
"Josh provided exceptional service and explained everything he did in great detail. He was also able to answer every question I had. A very polished professional."
robert H.
antioch, california
"Ric and his crew (install techs) did a very professional install job. Very nice work. Anthony seemed like he was a newer consultant, but a very nice young man."
mr medina M.
oakley, california
"well two appointments were no call no shows but the third was joshua and he did really good thanks again."
louis U.
antioch, california
anthony J.
martinez, california
"It always nice working with people who know their product, good job. I have already referenced you guys on Next door neighbor site when someone was looking for HVAC repairs"
d sheridan S.
antioch, california
michael B.
pleasant hill, california
"Good job"
pamela R.
concord, california
"Jason was very helpful and took care of our repair quickly."
michael P.
concord, california
"Problem was quickly resolved"
nicole H.
brentwood, california
"Nothing was done - not even an estimate was provided"
cielito C.
concord, california
"Ron was very professional dealing with me. He s as answered all my questions politely. He arrived on time and did a wonderful job In resolving the issue with the water dripping from the furnace."
jeanne T.
walnut creek, california
tony A.
pittsburg, california
"I find that the price of refrigerant is quite expensive."
pat S.
discovery bay, california
"Timely and professional service"
bob M.
clayton, california
"Will and Jason were very personal, professional and proficient in their diagnosis and available options. They along with the installation team of Oliver, Kiro and Jesse were a great example of teamwork in action. Kudos!"
frank R.
antioch, california
"Quick and efficient"
lisa G.
martinez, california
"They were helpful, informed, courteous and friendly."
mr bartsch B.
pleasant hill, california
"Dustin was prompt, knowledgeable, professional and courteous."
randi M.
oakley, california
"Friendly, knowledgeable, helpful"
saskia K.
pleasant hill, california
"Your Tech Jason is top notch with customer service, technical skills and paper work"
george A.
antioch, california
"Josh communicated well during his visit."
lisa D.
pittsburg, california
"On time, quick service"
donald S.
concord, california
"Friendly, explained about my AC. Answered questions."
chuck S.
concord, california
"Courteous and informative service!"
renate T.
oakley, california
"Ron and Anthony were very professional and informative about my Airconditioner,"
steven G.
brentwood, california
"Timely, professional, explained everything clearly."
tina G.
martinez, california
pamela M.
antioch, california
"I was cancelled on once then they tried to tell me that I cancelled the second appointment. NOT TRUE!!!!! Had to have a fit for them to come out. Not happy I paid for the service and now I am not getting any."
herb s.
vallejo, california
kenneth C.
pittsburg, california
"Everything OK"
joann B.
oakley, california
"Great service"
ellen P.
concord, california
"Ronald was great. Freschi communication with him about my equipment was not. Techs should know the filter needed before they leave the shop. That is a service communication issue."
ray A.
oakley, california
christine L.
walnut creek, california
"Mike was very professional"
joseph A.
walnut creek, california
"They were on time and answered my questions."
holvis D.
el sobrante, california
"The technician was timely and thorough."
gwen D.
antioch, california
"Fast, very courteous job well done"
ron L.
martinez, california
sandi L.
clayton, california
"Did not seems very professional did not seem very neat and tidy, or truly know the products, ie, thermostat. I always ask the techs to help me and he could not even start. Told me the best thing to do is just wait until it is too warm then manually turn temp down?!? No mask, wore booties in the first time, but no booties second time."
shari O.
brentwood, california
"No show had to reschedule didn't call before coming broke furnace didn't hook back up no air for 6 hours"
alan M.
brentwood, california
"Josh did a good job Courteous and had the right replacement filter"
dale G.
concord, california
jenny B.
concord, california
"Efficient, quick and on time. Courteous."
terri C.
antioch, california
"I paid $129 for the service man to unscrew 4 screws, remove the panel from the holder and leave it disassembled."
diane M.
antioch, california
"courteous, was able to explain to me when I had questions, did the required work quickly and effciently."
j.c. dyke D.
walnut creek, california
jim C.
walnut creek, california
"The tech was thorough and professional"
fred C.
antioch, california
"Josh arrived on time and was very polite to my wife and me. Very knowledgeable in his work, and suggested a surge protector for the compressor. We're very pleased with his service. Thank you."
carl F.
pleasant hill, california
camillo M.
concord, california
"Friendly, on-time, professional."
james M.
walnut creek, california
"Prompt replacement of defective hard start part installed by your company a few weeks ago.. Serviceman found the problem with our AC Did not pay for part. Thought it unusual I had to pay for the replacement service."
kathleen C.
antioch, california
"The technicians did an excellent job. They arrived early and were done by 3:30. They went through the instructions with me and my questions about maintenance. We've been enjoying our AC very much!"
henry C.
concord, california
leslie O.
pittsburg, california
"Very prompt"
eric H.
el cerrito, california
"Ron appeared knowledgeable about heat pump maintenance and repairs and provided some tips for enhanced performance. However, the automated appointment system does not seem to have good coordination between online appointments set up and phone reminders to set up."
maryanne A.
antioch, california
"Was explaned what/why the problem"
adam V.
brentwood, california
"My original appointment was missed and after calling back, another tech was assigned. The second tech showed up on time and was very polite and professional."
frank B.
concord, california
"Dustin was knowledgeable, efficient and used mask & shoe covers inside."
rosemary K.
brentwood, california
"Informative- knowledge"
chris C.
clayton, california
cindy S.
pleasant hill, california
"Our scheduled visit time was 10 to noon. The technician did not arrive until 3 pm. The voice mailbox was full and there was no answer when I tried to return a call about the technicians delay. I also have a beef with Freschi due to lack of response with issues with our furnace/air conditioner installation at our home in Lafayette"
teresa R.
oakley, california
"He was very helpful and answered all my questions"
bernard G.
antioch, california
"Very satisfied with the team effort in co completing the proyect."
peter C.
concord, california
"We usually get a call before a technician arrives. This time we did not. One of our units sits a little high on the wall and usually the tech/crew brings their own ladder. They did not do that this time. Since they couldn't reach it, my senior citizen husband had to get up on the couch and bring down the filters for them. They rinsed it off and then handed them back to my husband so he could get up on the couch and put them back. He's too old to be doing that. Isn't that what we pay them to do?"
kathy W.
martinez, california
"Professional, courteous, knowledgeable, friendly"
helen L.
antioch, california
"The guy knew what he was doing. Very nice."
jean M.
walnut creek, california
"Your workers are always prompt, friendly, and efficient. They are also very helpful in explaining everything theyve done or anything they recommend."
elizabeth A.
walnut creek, california
"Ron my tech is great, he always provides me with excellent service"
gary H.
antioch, california
"Josh was very professional and I would like to have him back for the next maintenance visit '"
ira H.
walnut creek, california
"he knew what he was doing and corrected the problem ratter fast"
bill R.
concord, california
jeff M.
clayton, california
"Mike did an efficient job and at the end explained everything he did and everything I needed to know."
darla M.
martinez, california
"timely, professional, explained what he was doing"
michael D.
brentwood, california
"Kevin has been our tech for over 18 years plus ,Never had a problem."
stephen J.
antioch, california
"I have been a customer for 25+ years. Use the service of semi annual checkups. Purchased new unit 20 years ago from Freshi. Jason found problems that lead to purchasing new unit now. He showed empathy but suggested it was the right move. Devin quickly helped us purchase and have installed new unit. Really appreciated safety rules they followed due to virus. I received what they always give, sincerity, professionalism, top notch labor, and confidence."
john C.
brentwood, california
marian P.
walnut creek, california
"very courteous and did a good job"
sue B.
concord, california
doyle H.
walnut creek, california
fermin S.
american canyon, california
"The technician is well informed with his craft and works is done thorough and clean."
judith C.
walnut creek, california
"Jason came twice and was very diligent about trying to solve the problem with my air conditioner. He suggested I arrange for Ron to take a look at it. Ron was here today. He did a fantastic job of trouble-shooting and solving the drainage problem. He was very professional and friendly and I am truly grateful to have my air conditioning back during this heat!"
andrew R.
brentwood, california
pat K.
concord, california
"He was good"
john H.
martinez, california
"Solved the problem of ac not working hopefully.."
connie H.
clayton, california
cathy C.
pittsburg, california
"He was professional and did his job"
margie B.
concord, california
"Mike was extremely professional and very friendly and helpful. I was very impressed"
dawud M.
fairfield, california
charles R.
walnut creek, california
"Devin is obviously a pro. He had answered our questions without hesitation and was easy to talk to."
chuan siong S.
walnut creek, california
"efficient punctual friendly"
jacinta B.
brentwood, california
carla J.
clayton, california
"Ron is an excellent service person. Very informative and no nonsensical. Love working with him. Hes trustworthy. Anthony was a joy to meet and gave me information to make my decision on whether to repair at this time or replace. I will definitely keep his information and call on him if I decide to replace my units."
joy K.
brentwood, california
"Kevin and Dustin are both good"
jerolyn S.
concord, california
"Fast and efficient service, resolving problem on a very hot day."
steve C.
concord, california
"Timely and paid attention to detail"
robert C.
martinez, california
"Paul was able to troubleshoot our AC issue and correct it. There appears to be some followup work that needs to be done with the next crew coming out....next week."
richard W.
concord, california
"Jason was very clear on what he was doing to troubleshoot. He called his supervisor to clarify some of the steps that he needed to take. He kept me fully informed."
joan T.
martinez, california
clayton chur C.
clayton, california
james H.
concord, california
judith C.
walnut creek, california
"Jason worked on my AC twice but the problem is still not solved - not for lack of trying on his part! He suggested that Ron work on it; I have an appointment with Ron on June 5. Hopefully he can find the problem - it's getting hot here!"
stuart C.
walnut creek, california
nancy R.
oakley, california
"Ron is the best technician! Hes very knowledgeable about the system and very thorough answering any questions I might have."
bernard G.
antioch, california
leslie W.
antioch, california
jerolyn S.
concord, california
"The technician was fast and efficient in resolving the problem.Courteous, explained what steps were next, wore mask, used hand sanitizer, Made suggestions for the next service visit."
helen C.
martinez, california
"courteous"
anita A.
pleasant hill, california
"Polite and efficient technician. I understand there is a change in your policy and I must suppy filters for the service."
chuck M.
pleasant hill, california
"Arrived on time--good service."
kathy B.
pittsburg, california
ayako E.
concord, california
"Jason was professional & personable."
john L.
pleasant hill, california