Freschi Service Experts Reviews

"Reliable and knowledgeable technicians."

"Have used company for years."

"Efficient and personable"

"Jose was very knowledgeable and respectful."

"Excellent service"

"Knowledgeable & reliable technicians who seem to have customers best interest in mind"

"We're on a service contract and Service Experts come to solve our problem as fast as they can. I've really appreciated their service."

"He is very responsible person,he go through very detailed . I am very appreciated his job performed. I like to have his name on our records. Thank again for all the job."

"Jose Banuelos was the ultimate professional. He was knowledgeable, personable and detailed. He is an asset to your company!"

"Service was great!"

"Dependable. And Fabian was exceptionally helpful and good service! Would recommend him!"

"Service was quick, prompt & efficient."

"I was happy with service but only give recommendations when asked"

"I've used freschi services for years and have always been satisfied."

"The Technician Kevin's knowledgeable job performance and the quality products he recommended for safety and reliability for your Heating and AC equipment"

"Installers of my new tankless water heater were clearly expert in what they did, based on their assessment of the project and quick, clean completion"

"When I called and made the appointment I was informed that if I joined your membership that the $99 inspection fee would be waived. When the technician got here I was told that the fee was waived but I still have to pay for the diagnostic. This was never mentioned in my original phone call. Also I signed up for the membership and I have yet to receive any kind of documentation as to what my rights are under the agreement or what it covers Many things that the scheduling person said were not true. I really felt misled. I really would like some documentation on the membership that Im paying $10 a month for. As of right now I have no idea of what Im covered for."

"Quick and prompt"

"Quick service, answered any questions"

"Courteous and knowledgeable"

"Just quality people and very Transparent thru the whole process."

"Dusty was very helpful in explaining problems and solutions to my questions. he was professional and the repair was done quickly. Thank you Dusty."

"I have been a Maintenance-Plus customer for 15+ yrs, ever since Freschi installed my HVAC unit and their service has been excellent that entire time."

"Customer service"

"service was prompt"

"Great work"

"It was determined that the condenser fan was the problem but they did not carry the type of fan needed for replacement."

"The technician was very patient"

"Service availability Friday before Labor Day weekend Heat Wave."

"Really great value for the service offered. Need to be better at scheduling (albeit this time around the delay was on my end due to illness)."

"Quick response, professional, efficient prom, proficient"

"He was on time, put on a mask when I asked him to and cooperated in getting the job done quickly when we had to get ready to leave for a trip."

"Very good service for the last 20 years for me."

"good service"

"Mr. Rios did a gooDC job of checking my system. He is very cordial and explained what he was doing so I could understand it."

"He was very very helpful and very patient"

"On time and very efficient. Good advice."

"Professional knowledgeable caring"

"Never any problems with your service"

"Quick response, arrived on time, very friendly and professional, discussed options, and stuck with the job until completed."

"prompt . friendly"

"Professional..expertise"

"I feel the technician could have done a better job diagnosing our problem. He said our evaporating coil had gone out and we had to replace it. We got a second opinion and it turns out we were very low on cooling Freon. We may have some kind of leak we will have to fix. Your technician never measured the levels of freon so he didn't do his job right."

"He was great and professional"

"Responsiveness and professionalism"

"always satisfied with their work"

"I have used them for years"

"The two servicemen were polite and provided detailed information."

"Great service and knowledge technician"

"I got charge 2x for labor for a recurring issue. 1st Technician charge me $167 and the 4th Technician charge me $245. It took 3 Technician to figure out the problem of our system that is 4 years old. The 4th Technician was very rude. He thought I was arguing with him because of the charges that he's billing me. Couldn't even get an eye to eye from him at the end."

"Very thorough and helpful."

"Quality service. On time. Informs you as to what they are doing"

"Ignored my original complaint and tried to upsell a bunch of un related service. I asked to have my diagnosis confirmed and I was given an outrageous price on items that were not part of the complaint and then was charged $96 on top of $99. You guys blew it . I fixed it for under $200 and an hour of my time. You quoted me $648.00"

"Problem was fixed."

"It took 4 technician to figure out what's wrong with our unit that's only 4 years old. Hopefully this will solve the problem. The last technician was rude. I was only explaining what I know about the membership that I signed up for and he thought i was arguing with him. Couldn't see me eye to eye and he just took his ladder walk out the door said goodbye without eye contact."

"They were very knowledgeable and help full."

"Staff is very professional gets job done quickly and are polite"

"the company has been very reliable and available when needed"

"Will Zahniser is why! He is the sales guy that explained everything in detail. I am a senior and this was a huge undertaking for me. I got many quotes from all the companies and I went with your company because of Will. I signed up for the Advantage program and even though it's very expensive and lasts 10 years, I felt it was my only option with my current situation. Will was here for the install to oversee everything and it ran smoothly. There was an unexpected issue which delayed the install a day, and Will handled it. It was less stressful because of him. He is an excellent employee and an awesome person!"

"Have used Freschi Service Experts for all my service needs, and HVAC purchases. They have been professional, friendly and knowledgeable."

"Very pleased with the ease of making an appointment for annual checks and the very pleasant service techs"

"Friendly polite"

"I'm happy with my AC and the service."

"Fabian was courteous and very informative."

"Excellent service, great technicians, and very excellent price. The entire HVAC system was installed in 1 day, and everything works perfectly. I couldn't ask for a more complete service experience!"

"The problem was fixed."

"They honor their warranty"

"Longtime customer of Freshi. Always been satisfied with service"

"Professional friendly staff."

"The company is efficient and their people are very friendly"

"I'm just disappointed that it took almost 2 months to ge the proper part. I kept leaving messages with your answering service and it never reached anyone."

"Employees are always friendly and easy to Deal with."

"He listened and fixed what the other technician should have fixed, but refused to listen to me. We could have save a call if the first technician would have listen and been accomdating like the last one."

"My experience with Freschi"

"Always happy with service people. Friendly and helpful."

"Good service for the price."

"Good service"

"The technician was awesome! Best I ever had. A great experience. If he worked for me I'd give him a raise."

"Technician was very friendly. He was very thorough and explained everything he was doing. He took his time. He didnt rushed or in a hurry."

"I would have given a higher rating but an error was made in supplying a replacement part that was used and defective."

"Our technician Dustin was very polite, knowledgeable, explained everything to us and fixed our problem quickly. Very happy with the service."

"Quick install it need them back to finish heat shield"

"Techicians were friendly, helpful, and thorough in doing the job and went above and beyond the job."

"COURTEOUS, DEPENDABLE AND EASY TO WORK WITH."

"Vent cleaning & air/heating unit were serviced by friendly, competent, & obliging technicians. They were informative, neat, and cleaned up after themselves. I would recommend this stevice to my friends."

"The technician was very neat, clean and efficient."

"The technician was very thorough and efficient. He even discovered some insulation had come off the ductwork and reattached it. My only complaint is that you are no longer providing filters."

"We appreciated the good service of your technician but we were so disappointed with how the appointment was set-up. We called 5pm and were told that a dispatcher will call us for an ETA. We waited for an hour but nobody called, We called and waited for another hour and so (3 times) from about 5pm till 9pm, all 4 persons who answered our call said the same thing that a dispatcher will call but nobody did. It was the technician himself who called us past 9pm that he is coming. Had we heard from at least one of those calls we made, we could have done some of our errands and not wasted our time. So frustrating for lack of communication."

"Despite frustration over the delay of getting a part which is likely not the fault of Freschi, once the part came in the service was provided immediately even late at night which was above and beyond customer service satisfaction in my opinion"

"The techs worked quickly, knew what they were doing, checked the air conditioner and heater, and answered questions we had and were polite."

"Efficient, reliable, honest"

"Technicians are through & professional"

"Our technician Dustin was polite, explained everything to us and fixed the problem with our AC. Very happy with the service!"

"Technician was knowledgable and did a thorough job!"

"Julio spent time with us and did an excellent job. We no longer have a problem with out A.C."

"Customer service needs to be better.. Butter communication with ETA on Tech."

"Fast and Great Service :)"

"Techs were knowledgeable"

"Service has been good overall, tech is polite, quick,efficient and knows his craft. Equipment installed very good and size recommended does job well."

"We have used Freschi several times. I was a bit disappointed this time with the level of service."

"Very professional. Kept me informed."

"Great service."

"Daniel was thorough."

"Enough with the phone calls. You call way too frequently. Text is fine."

"I have been with the company for over 20 years. Always great techs."

"Daniel did a thorough inspection and a good explanation of the inspection and the results. He's a keeper!!!"

"good service and staff."

"He was very professional from the moment I opened my front door. This was the best visit by Service Experts I have ever had....A+"

"They were caring he explained everything well.He took my past 6 months of not receiving service into account."

"Still waiting for a part"

"He explained details well. He was friendly and professional."

"I am not very happy with the visit"

"Very nice people professional"

"Very professional and friendly"

"Loyalty. Customer for years."

"They have always been there for us when needed, and we maintain an ongoing contract."

"I have been with Freschi/Service experts for a long time. this past year has been very frustrating for me with my new HVAC System. Thanks to Technician Kevin's diligence to help me figure out the new thermostat the rating is an 8. Otherwise it would have been lower. I think the company was better when it was Freschi!"

"I had to beg the tech to climb in the attic and check the ducts. He didn't want to go...once he went up there he found the issue. Learning lesson: check everything before giving your recommendation, you never know when something give an different answer"

"Very professional and friendly, very satisfied with the service they offered"

"Quality service and honesty"

"Professional and thorough"

"Thorough and conscientious work by technicians."

"No follow up with service call! Called three times since tech came out and still no response from General Manager."

"High quality work, reliable,"

"Ive always received great service from Freschi/Service Experts. Theyre reliable, honest, and knowledgeable."

"Very efficient"

"Seamed very thoough."

"Very Professional and Helpful"

"The unit is very good when it is working but in the first years it broke down twice. While parts were under warranty, labor is NOT and one usually expects that it will work well when new"

"Because the work has always been done correctly."

"Technician was on time, very courteous, explained what he was doing and discussed the results of his inspection."

"Reliable, knowledgeable, technicians respect our home."

"Generally excellent service through the years."

"Timely efficient service"

"Good service"

"Friendly knowledgeable staff"

"service expert, found the problem very quickly"

"Kevin is great! understands the needs of the customer. Professional and knowledgeable"

"Good technical support"

"Will was excellent, on time and extremely professional."

"Kevin Sheehan was very polite when arrived. His maintenance performance was professional and thorough that our system is now running efficient. I would to recall Kevin again for our next checkup. Thank you."

"Been using Freschi for close to 25 years. Always been satisfied with service and knowledgeable technicians. In my most recent experience, Fabian did an excellent job to diagnose where the problem was and fixed it."

"Because of the very professional, competent, friendly and respectful technicians."

"service person was thorough and explained things well and was very polite"

"Technician diagnosed the problem wrong with the A/C."

"Professional and knowledgeable techs."

"Always do good job"

"Always great professional service"

"Have always gotten great service by friendly, knowledgeable employees."

"The service provided by this company is exceptional. The team members have so much knowledge, professionalism and dedication in the work that they do."

"Very knowledgeable"

"They were on time and very helpful."

"Problem was diagnosed by Technician, but too long of a wait to finish the job of replacing the wet duct insulation."

"Very good customer service skills. Technician fully explained the issue."

"Julio did a great job reattaching the ducting that had fallen apart"

"Professional service is provided. Scheduling is easy. Work is done unobtrusively."

"We've been long time customer: so far, so good."

"Service great but they had to order a part and I cant get a reply when they will be back? Its super hot out."

"Both men were great. They explained everything we had to do. They were great and we would call them. We are getting new air conditioners tomorrow."

"Gave me choices vs repairs or a new unit."

"Was on time and did an excellent job!"

"Technician arrived as scheduled. Service was completed in a timely manner with minimal disruption."

"Tech showed up quickly and resolved issue."

"Happy problem was solved."

"I was treated like a valued customer"

"Daniel initially found a leak in the AC system, he came back with a co worker. Together they fixed the issue. They were friendly, professional. Great customer service We were happy with their work."

"It is sometimes difficult to make and verify appointments online."

"Helpful during discussion of thermostat failure and what I can do to correct the problem if it ever occurs agaom/"

"The technician was very pleasant and knew what he was doing,"

"Technician demonstrated professionalism."

"Professional, informative, respectful & helpful"

"professional service"

"Arrived the same day that I requested service. Dustin was on time, courteous, well-groomed and knowledgeable."

"Very thorough and techs explained their process very clearly."

"Kevin and Chris were timely, professional and friendly. They did a thorough inspection and answered all my questions as well as being informative."

"Thorough, friendly and answered questions"

"When, after a few months, we finally got the appointment arranged the service was very good and the gentleman was very courteous."

"The technician was very personable and knowledgeable."

"Very pleasant and knowledgeable technician"

"I can rely on Freschi service to provide quality technicians to inspect A/C & it's operation"

"The tech. knows his job very well"

"Julio was very professional in his demeanor and checking the various aspects of my HVAC System. He replaced the capacitor (sp?). When I need Freschi services, I will request him."

"Great Service!"

"He was timely and efficient and polite"

"Technician was prompt, professional & courteous, with an advance phone call alerting us he was on his way. Technician immediately masked (even though he was working outside) when I indicated I was immunocompromised, which was appreciated. He reviewed his findings and explained his recommendations for improving the performance of the system and the air quality."

"Technician was prompt, professional & courteous, with an advance phone call alerting us he was on his way. Technician immediately masked (even though he was working outside) when I indicated I was immunocompromised, which was appreciated. He reviewed his findings and explained his recommendations for improving the performance of the system and the air quality."

"On time, no surprises"

"they showed up on time and where very nice and explained things clearly."

"The service technician was very good in explaining and performing his duties."

"David was very detailed when talking to me."

"I had some questions which they answered fully."

"The replacement of my HVAC system was done efficiently and in a timely manner. The service crew and my project manager were very kind and respectful of me and my property."

"I forgot to mention to the crew that we have five thermostats rather than three so they worked with inaccurate information which caused some delay in completing the job. My daughter saved the day by telling them about the other two thermostats. We have three furnaces and five thermostats."

"Technician was on time, informative, efficient, friendly"

"Fab was courteous and professional."

"Fabian explained several areas in my Heating & Air Conditioner of functions"

"Fast and efficient service"

"Good job"

"Serviceman provided excellent service and explained his findings / recommendations."

"This technician was very efficient and knowledgeable."

"Technician was courteous, respectable, and knowledgeable. He explained what he did, answered my questions. He was patient in answering my questions and I learned a lot from him."

"Julio is a thorough worker. He is an asset to the company."

"Friendly person."

"Fab did a wonderful job in checking our hvac system. He cleaned and changed the filters and updated me on how we can use our system to keep the room temperature at a comfortable setting"

"Very thorough and kind."

"They keep bring the wrong filter and they didnt come back like they say so"

"Did the job and fixed a problem"

"Because you are understanding of my situation and you are not pushing your agenda on me"

"Difficult to separate the service technician who came or a repair & the installation of a new furnace just a few weeks ago. The technician was excellent. But the installation of my furnace resulted in me having to pay almost $400 for Freon for my AC unit. MY AC worked perfectly well prior to the furnace installation so I am not happy at having tp pay tis extra charge which I cannot blame on the technician who came out to conduct the repair."

"Professional. Knowledgeable technician"

"Service is prompt, and the technicians are courteous and respectful."

"Fabio, was thorough, paid close attention to all the details, and educated me on the system. He takes pride in his work and it shows."

"Service was prompt and efficient"

"I have used your company for many years and have always been satisfied."

"Nice techs but on their inspection form they put "fair" for the air filter but i replaced it the day before. Seems odd."

"Fabian is wonderful! He is friendly, very knowledgeable, Patient and professional! Hes a keeper"

"Results"

"as always, technician on time, polite and efficient"

"Tech was cordial, went to work right away, and gave me suggestions about how to handle the system better."

"The technician is friendly and knowledgeable. He explained what he was doing and cleaned up after himself."

"We received a call telling us when to expect the service call. The call was professional and our "expert" was friendly."

"Daniel came early to the appointment and Service Experts called ahead to advise me of the time change."

"technician was pleasant and thorough"

"Excellent customer service. Arrived on time. Very easily explained. Very friendly and never felt pressured to purchase."

"Performed an excellent check on our two systems, cleaned the outside compressors for better air flow and advised suggestions to think about for our systems."

"Service Technician was very professional."

"Kevin is above outstanding!"

"he was on time and very cooperative. answered all questions and was very patient and polite"

"arrived on time completed service in a timely manner"

"Technician was knowledgable and efficient."

"the technician was vey helpful"

"Kevin is an excellent technician.. I only request him for my service!"

"Very capable technician"

"The technician was. Very helpful with the answer to the question's we have."

"Technician Fabian Montoya was respectful, on time, explained what he was doing, gave advice on things I can do between maintenance appointments to prolong the life of my system."

"On time and promptly completed furnace checkup and filter change."

"Our technician was knowledgeable friendly and took the time to explain things to me so that I could understand them clearly"

"the guys came early, worked hard, did additional problem solving - were Great"

"Polite, professional & thorough"

"Colby was clearly on top of our problem, understood our needs, and was careful to be certain that I also understood the situation."

"The came in and did their assessment and I did not need to watch over them while they completed their review of the system"

"technician was wonderful and company great in getting him out in under 2 hours"

"The technicians were courteous, friendly, knowledgeable and they pointed out that we had a 22 year old water heater that was rusting and needed to be replaced."

"Technician was professional and did a good job. Arrived on time and communicated well."

"Fabian was extreamly through in his work and explained everything"

"Freschi is always on top of making my semi-annual service appontments. Their Techs are always helpful and supportive with any of our concerns."