Freschi Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,677 Reviews
pamela M.
antioch, california
"I was cancelled on once then they tried to tell me that I cancelled the second appointment. NOT TRUE!!!!! Had to have a fit for them to come out. Not happy I paid for the service and now I am not getting any."
herb s.
vallejo, california
kenneth C.
pittsburg, california
"Everything OK"
joann B.
oakley, california
"Great service"
ellen P.
concord, california
"Ronald was great. Freschi communication with him about my equipment was not. Techs should know the filter needed before they leave the shop. That is a service communication issue."
ray A.
oakley, california
christine L.
walnut creek, california
"Mike was very professional"
joseph A.
walnut creek, california
"They were on time and answered my questions."
holvis D.
el sobrante, california
"The technician was timely and thorough."
gwen D.
antioch, california
"Fast, very courteous job well done"
ron L.
martinez, california
sandi L.
clayton, california
"Did not seems very professional did not seem very neat and tidy, or truly know the products, ie, thermostat. I always ask the techs to help me and he could not even start. Told me the best thing to do is just wait until it is too warm then manually turn temp down?!? No mask, wore booties in the first time, but no booties second time."
shari O.
brentwood, california
"No show had to reschedule didn't call before coming broke furnace didn't hook back up no air for 6 hours"
alan M.
brentwood, california
"Josh did a good job Courteous and had the right replacement filter"
dale G.
concord, california
jenny B.
concord, california
"Efficient, quick and on time. Courteous."
terri C.
antioch, california
"I paid $129 for the service man to unscrew 4 screws, remove the panel from the holder and leave it disassembled."
diane M.
antioch, california
"courteous, was able to explain to me when I had questions, did the required work quickly and effciently."
j.c. dyke D.
walnut creek, california
jim C.
walnut creek, california
"The tech was thorough and professional"
fred C.
antioch, california
"Josh arrived on time and was very polite to my wife and me. Very knowledgeable in his work, and suggested a surge protector for the compressor. We're very pleased with his service. Thank you."
carl F.
pleasant hill, california
camillo M.
concord, california
"Friendly, on-time, professional."
james M.
walnut creek, california
"Prompt replacement of defective hard start part installed by your company a few weeks ago.. Serviceman found the problem with our AC Did not pay for part. Thought it unusual I had to pay for the replacement service."
kathleen C.
antioch, california
"The technicians did an excellent job. They arrived early and were done by 3:30. They went through the instructions with me and my questions about maintenance. We've been enjoying our AC very much!"
henry C.
concord, california
leslie O.
pittsburg, california
"Very prompt"
eric H.
el cerrito, california
"Ron appeared knowledgeable about heat pump maintenance and repairs and provided some tips for enhanced performance. However, the automated appointment system does not seem to have good coordination between online appointments set up and phone reminders to set up."
maryanne A.
antioch, california
"Was explaned what/why the problem"
adam V.
brentwood, california
"My original appointment was missed and after calling back, another tech was assigned. The second tech showed up on time and was very polite and professional."
frank B.
concord, california
"Dustin was knowledgeable, efficient and used mask & shoe covers inside."
rosemary K.
brentwood, california
"Informative- knowledge"
chris C.
clayton, california
cindy S.
pleasant hill, california
"Our scheduled visit time was 10 to noon. The technician did not arrive until 3 pm. The voice mailbox was full and there was no answer when I tried to return a call about the technicians delay. I also have a beef with Freschi due to lack of response with issues with our furnace/air conditioner installation at our home in Lafayette"
teresa R.
oakley, california
"He was very helpful and answered all my questions"
bernard G.
antioch, california
"Very satisfied with the team effort in co completing the proyect."
peter C.
concord, california
"We usually get a call before a technician arrives. This time we did not. One of our units sits a little high on the wall and usually the tech/crew brings their own ladder. They did not do that this time. Since they couldn't reach it, my senior citizen husband had to get up on the couch and bring down the filters for them. They rinsed it off and then handed them back to my husband so he could get up on the couch and put them back. He's too old to be doing that. Isn't that what we pay them to do?"
kathy W.
martinez, california
"Professional, courteous, knowledgeable, friendly"
helen L.
antioch, california
"The guy knew what he was doing. Very nice."
jean M.
walnut creek, california
"Your workers are always prompt, friendly, and efficient. They are also very helpful in explaining everything theyve done or anything they recommend."
elizabeth A.
walnut creek, california
"Ron my tech is great, he always provides me with excellent service"
gary H.
antioch, california
"Josh was very professional and I would like to have him back for the next maintenance visit '"
ira H.
walnut creek, california
"he knew what he was doing and corrected the problem ratter fast"
bill R.
concord, california
jeff M.
clayton, california
"Mike did an efficient job and at the end explained everything he did and everything I needed to know."
darla M.
martinez, california
"timely, professional, explained what he was doing"
michael D.
brentwood, california
"Kevin has been our tech for over 18 years plus ,Never had a problem."
stephen J.
antioch, california
"I have been a customer for 25+ years. Use the service of semi annual checkups. Purchased new unit 20 years ago from Freshi. Jason found problems that lead to purchasing new unit now. He showed empathy but suggested it was the right move. Devin quickly helped us purchase and have installed new unit. Really appreciated safety rules they followed due to virus. I received what they always give, sincerity, professionalism, top notch labor, and confidence."
john C.
brentwood, california
marian P.
walnut creek, california
"very courteous and did a good job"
sue B.
concord, california
doyle H.
walnut creek, california
fermin S.
american canyon, california
"The technician is well informed with his craft and works is done thorough and clean."
judith C.
walnut creek, california
"Jason came twice and was very diligent about trying to solve the problem with my air conditioner. He suggested I arrange for Ron to take a look at it. Ron was here today. He did a fantastic job of trouble-shooting and solving the drainage problem. He was very professional and friendly and I am truly grateful to have my air conditioning back during this heat!"
andrew R.
brentwood, california
pat K.
concord, california
"He was good"
john H.
martinez, california
"Solved the problem of ac not working hopefully.."
connie H.
clayton, california
cathy C.
pittsburg, california
"He was professional and did his job"
margie B.
concord, california
"Mike was extremely professional and very friendly and helpful. I was very impressed"
dawud M.
fairfield, california
charles R.
walnut creek, california
"Devin is obviously a pro. He had answered our questions without hesitation and was easy to talk to."
chuan siong S.
walnut creek, california
"efficient punctual friendly"
jacinta B.
brentwood, california
carla J.
clayton, california
"Ron is an excellent service person. Very informative and no nonsensical. Love working with him. Hes trustworthy. Anthony was a joy to meet and gave me information to make my decision on whether to repair at this time or replace. I will definitely keep his information and call on him if I decide to replace my units."
joy K.
brentwood, california
"Kevin and Dustin are both good"
jerolyn S.
concord, california
"Fast and efficient service, resolving problem on a very hot day."
steve C.
concord, california
"Timely and paid attention to detail"
robert C.
martinez, california
"Paul was able to troubleshoot our AC issue and correct it. There appears to be some followup work that needs to be done with the next crew coming out....next week."
richard W.
concord, california
"Jason was very clear on what he was doing to troubleshoot. He called his supervisor to clarify some of the steps that he needed to take. He kept me fully informed."
joan T.
martinez, california
clayton chur C.
clayton, california
james H.
concord, california
judith C.
walnut creek, california
"Jason worked on my AC twice but the problem is still not solved - not for lack of trying on his part! He suggested that Ron work on it; I have an appointment with Ron on June 5. Hopefully he can find the problem - it's getting hot here!"
stuart C.
walnut creek, california
nancy R.
oakley, california
"Ron is the best technician! Hes very knowledgeable about the system and very thorough answering any questions I might have."
bernard G.
antioch, california
leslie W.
antioch, california
jerolyn S.
concord, california
"The technician was fast and efficient in resolving the problem.Courteous, explained what steps were next, wore mask, used hand sanitizer, Made suggestions for the next service visit."
helen C.
martinez, california
"courteous"
anita A.
pleasant hill, california
"Polite and efficient technician. I understand there is a change in your policy and I must suppy filters for the service."
chuck M.
pleasant hill, california
"Arrived on time--good service."
kathy B.
pittsburg, california
ayako E.
concord, california
"Jason was professional & personable."
john L.
pleasant hill, california
"Ron Gabe me confidence in your company. Extremely professional and knowledgeable."
ed F.
walnut creek, california
"Very thorough - able to answer all questions"
michael V.
martinez, california
"Friendly technician, quick job."
randi M.
oakley, california
"Courteous, thorough, knowledgeable, friendly"
tony A.
pittsburg, california
ms dingman D.
vallejo, california
"I had requested, both at making the appointment and at confirmation, that the technician bring a two year bulb for my air purifier. The technician was not notified. He went over and above to return the same day and install the new bulb. Had trouble before with the schedulers. Michael by himself gets a ten."
larry L.
martinez, california
"Polite On time seemed knowledgeable Good service My only complaint is how expensive the contract is but I knew that going forward"
mabel L.
walnut creek, california
mrs hammond H.
walnut creek, california
lois Q.
walnut creek, california
"Jason arrived on time and performed work efficiently."
marjo C.
napa, california
"Technician courteous, conscientious and I believe knowledgeable."
richard K.
concord, california
jim C.
antioch, california
"Courteous very formal and thorough"
daniel K.
antioch, california
"Service experience was great, especially with all the new COVID-19 complications."
madeline C.
walnut creek, california
"Your technician Michael was very professional and helpful and answered my questions and addressed my concerns about my unit. He was on time and called to give me his estimated time of arrival."
ron C.
concord, california
"We were told everything was fine, but later when looking over the report left there was a poor rating. Called the office and the agent didnt know but would get back to me. Still have t heard anything. Called again and left a message."
gail S.
pleasant hill, california
alexander T.
walnut creek, california
"Jason came within the stated 2 hrs timeframe window. Was professional, courteous, and performed his duties on maintenance servicing on the ac unit,"
clarissa R.
antioch, california
restoration H.
corte madera, california
"The technicians had an extra obstacle this time around. They had to use a scissor lift and lay masonite boards down to protect the rugs, but this did not stop them from providing great service!"
don K.
brentwood, california
"The technician did his job very professional"
gerald S.
walnut creek, california
"job success"
romelle P.
antioch, california
"On time, courteous, professional and safety conscious"
william lynch L.
concord, california
"knowledgeable, courteous service"
eugene P.
antioch, california
sharon H.
pleasant hill, california
"Your technicians should wear face masks when talking to the customers"
doug T.
concord, california
"Ron was very knowledgeable and was a pleasant person to have sevice our furnace."
albert paoli P.
clayton, california
"Technician was very professional and was able to perform and trouble shoot any problems."
nancy M.
concord, california
"He was great, but I wish Freschi would stop trying to sell us expensive products with every visit. I was also dismayed to hear our new system would ony last 10 to 15 years. I thought 30 years was the norm."
mrs delano D.
walnut creek, california
"Jason showed up on time, is professional, takes care of business and suggests things I can do to prolong the life of my units, like surge protectors."
paula T.
concord, california
debbie W.
walnut creek, california
"On time! Very friendly and knowledgable. Informed me I have rats in my attic. Gave me a referral to a reputable company to remove them."
tim E.
walnut creek, california
harold B.
pittsburg, california
"In and out in good time"
bill M.
walnut creek, california
"professional, respectful and over all a fine young man. appeared to be well trained."
georgia B.
bethel island, california
ramaswamy J.
concord, california
"reviewed the unit and did excellent service"
thomas D.
walnut creek, california
katie W.
concord, california
"OnTime. Polite and helpful"
jeannine J.
pittsburg, california
sam B.
oakley, california
"Very helpful and informative as I watched him work."
jerzy G.
pleasant hill, california
"Nobody's perfect"
leo W.
walnut creek, california
"Kevin is always explains what he is doing and honest about answering any questions I might have."
jay M.
pittsburg, california
jane L.
concord, california
"6 foot distance was not observed when my signature was required. He should have set it down and stepped back."
sylvia C.
walnut creek, california
rosemary W.
walnut creek, california
"On time, and courteous"
connie S.
bay point, california
herb W.
concord, california
"Had to remind technician about that the filter needed to be replaced."
john D.
oakley, california
"arrived early, did job in reasonable time, gave suggestions"
william M.
walnut creek, california
galina G.
pleasant hill, california
bob L.
concord, california
"He was in training, but serviced our equipment very well and did the job he was supposed to do."
dale D.
concord, california
"Would like to give higher score but I dont like the fact that you dont take care of the intake filters any longer which makes the service incomplete. Additionally- since you started not doing this as part of the service, there has been no reduction in cost. Same $ less service."
chuck K.
walnut creek, california
"All was done with appropriate facemask and physical distancing. I never give a 120."
wsyne H.
concord, california
dan D.
pittsburg, california
"He was knowledgable, friendly, and competent. Who could ask for more!"
suzanne B.
discovery bay, california
"Very helpful....listened to me...!"
louis K.
antioch, california
"Arrived within appointment window, courteous, professional, respectful."
michael E.
pittsburg, california
gregg S.
antioch, california
"Friendly and informative"
david L.
walnut creek, california
"Conducted service in a safe manner given current stay at home requirement."
kristina F.
brentwood, california
"The tech was friendly and helpful."
bob B.
concord, california
"Josh was very knowledgeable, professional and friendly."
jane R.
walnut creek, california
"Ron gladly reset the time on our thermostat. He was friendly and explained why the filter has failed and measured it for a replacement. Good guy!"
kathryn F.
vallejo, california
"Too expensive."
dawn G.
niagara falls, ontario
"Shane and Mitch were prompt, professional, and courteous."
contra loma E.
antioch, california
"1) Disappointed that I have to pay to get a quote. I would expect to be able to get a free quote. 2) Tech came out over about 2 weeks ago (4/20), not as scheduled. I was told over the phone that he'd be here sometime between 11-2. I came to the office, just to meet him, but apparently he came between 10-11. I never saw him. Even worse, I still don't have the actual quote... just the invoice. I think I'll be finding someone else to replace our system."
emilie B.
antioch, california
"Joshua was through & informative. Seemed like a very nice person who wanted to do good job."
robert M.
oakley, california
"The technician was efficient, pleasant and kept me informed."
herman L.
pittsburg, california
"Great job all the way round"
donna P.
antioch, california
"He did a good job."
shelley O.
walnut creek, california
"Kind, courteous , good explanation of the service."
cari galloway G.
oakley, california
"I would like to know how the appointment went especially if there were any issues. The last appointment I asked for a receipt to be mailed to me . Still haven't receive it yet. I gave up on waiting."
nancy P.
walnut creek, california
"Their presentation, explanations, and results."
bonnie B.
concord, california
"did his job in way that was expected"
george L.
walnut creek, california
"Kevin is professional, experienced and friendly."
william M.
walnut creek, california
michael G.
concord, california
"The technician was great but was over 1 hour late without calling."
michael B.
clayton, california
"Quick response and well done"
fran count C.
martinez, california
"Arrived in correct timeframe and did what he came to do."
agoston s.
pittsburg, california
"he is very good at his job."
mr/ms K.
walnut creek, california
"Excellent experience from a well qualified technician"
donna D.
brentwood, california
"Jason was very helpful and explained the situation clearly.He repaired the immediate problem, but I strongly feel that there is something else wrong with the A/C unit causing it to lose coolant. This exact thing happened last year and this is a 2017 HVAC system. I am hoping someone can check for a leak or some other mechanical problem to avoid future incidents."
denise W.
pittsburg, california
"The staff are always efficient and helpful .Everyone from the women who handle my phone calls to the service are all very nice to me. And Jason let my dog follow him around the house because my dog is very nosy."
jack V.
pittsburg, california
theresa S.
benicia, california
clarissa R.
antioch, california
"just overall nice person he recommended the unit that was best for my family and did not feel like he was trying to push expensive products"
dawn C.
antioch, california
"Kevin did a great job, but there was a mix up with my appointment with the call center."
kathy Z.
pleasant hill, california
edward L.
concord, california
"They were courteous and thorough."
saskia K.
pleasant hill, california
"The Technician listened, investigated my service issue and was able to identify. Took care of the issue on the spot."
penny S.
antioch, california
"Joshua was great outstanding work"
jim M.
walnut creek, california
"The serviceman was polite and on time and very thorough."
millie L.
clayton, california
"Technician was helpful , polite and thorough."
sharon W.
concord, california
"They were both efficient, and friendly and honest. Very accommodating, wore their masks and gloves, stayed the social distance away when talking to us. Told us what we needed to know about the air conditioner, and we liked them."
camillo M.
concord, california
"Professional, knowledgable, courteous and nice."
gary W.
concord, california
"Excellent, fast & friendly service. Honest evaluation of our existing system."
joe M.
concord, california
"On time. Polite. Professional. Listened and understood what I had to say"
john P.
walnut creek, california
"On-time and efficient"
sally K.
antioch, california
richard W.
concord, california
"The technician was prepared for the current pandemic precautions, and completed his work efficiently without contact."
ellen D.
concord, california
"Everything went well and all safety issues with Covid19 observed. Only downside was Jason wasn't aware this was to be my regular maintenance check-up. He thought only a trip to add refrigerant. Luckily I asked and he did it!"
paula M.
walnut creek, california
"Knowledgeable and polite"
robert B.
walnut creek, california
"He was helpful and accommodating"
william H.
pittsburg, california
"Very knowledgeable, helpful, talked to me about the system. Set me up on the monthly payment,"
greg S.
walnut creek, california
"Ron is a straight shooter, explained everything well and answered all of my questions"
pat S.
discovery bay, california
"No service as it was the last appointment of the day and sound have taken a while to complete. Just unplugged thermostat and plugged it back in again and issue cleared. Tech delayed system check to a later month"
carol W.
pleasant hill, california
"This is as high as I would rate anyone who did their job. No. 10 I save 4 those who have had 2 deal with certain conditions which I would consider EXTRAs."
michael V.
martinez, california
"On time very professional"
helen G.
el sobrante, california
rocco E.
pittsburg, california
john S.
antioch, california
"Mike was very professional, courteous and explained things to me I could understand -"
patricia S.
rio vista, california
"I rarely give a 10 on anything but the tec. that was here was very good and I enjoyed working with him."
ray A.
bay point, california
"Ric was very professional and answered all my questions."
kathleen M.
brentwood, california
"The technician showed up on time, was pleasant, efficient and respectful of our home"
larry W.
antioch, california
"As far as I know everything is fine. Josh was very professional and likable."
mr roby R.
antioch, california
"Very competent technician. Explains and communicates understandably to non tech customer."
don S.
brentwood, california
paul B.
pleasant hill, california
"Very considerate with the "no contact" service during this corona virus times."
jutta B.
walnut creek, california
"Although I am very satisfied with how Mike did the inspection (he gets a 10 rating), I feel compelled to tell you that I was appalled that he did not wear a mask and gloves when he arrived. As an employer, you need to protect your employees as well as your customers. You should be ashamed of yourself that you did neither"
steve P.
antioch, california
"Ron knew what he was doing. He worked quietly and quickly and explained everything,"
mr fuston F.
pleasant hill, california
"Performed the service, explained the procedure in a timely and competent manner."
kevin M.
antioch, california
"They tried to sell me a new furnace I did not need"
marlis R.
concord, california
"Informed me of what I need and that the price of my filter is going up so I ordered two. That is what I call customer service."
caren B.
concord, california
"When our technician was at the house working on the A/C unit which is outside, I went out to talk to him. I told him I knew we were all social distancing but asked if he would be comfortable putting on his mask and gloves and coming inside to check the blower and install the filter we purchased. He was very nice but told me he didn't have a mask or gloves. Nothing against Joshua, but I really think during these times, all technicians should have a mask and a box of gloves in their truck for those times when a homeowner might need them to come inside to check out their furnace. I was shocked he didn't have a mask or gloves with him on the truck."
ms tallarida T.
brentwood, california
"Pleasant and efficient"
jo A.
walnut creek, california
"Ron was very knowagable and took his time and explained things. Some things were different during Pandemic."
owen M.
antioch, california
"The tech was good, but it was frustrating to pay $372 for a hard start device which should have been part of the new air conditioner five years ago."
tom O.
walnut creek, california
mr./mrs. M.
clayton, california
"The thermostat on the wall is loose and a concern. When the service technicians arrived they mentioned that they could not come into the house only work on the unit outside. Do I hire someone else to fix the thermostat and bill you or will you be coming back out to fix it and service the inside unit?"
priscilla L.
oakley, california
"They did what they were here for efficiently."
terry W.
clayton, california
ronald M.
concord, california
"Technician was knowledgeable and focused on the task."
trishna R.
pleasant hill, california
judith C.
walnut creek, california
linda W.
pleasant hill, california
"With Covid-19 he said I didnt need to come in contact with him and I didnt."
judy M.
martinez, california
randy C.
walnut creek, california
"Seemed fine but didnt tell us the results of our maintenance check"
magdalena S.
concord, california
"They were in and out quickly and mike was very friendly"
evelyn G.
concord, california
"The tech honored the no contact request. Discussed results of his testing via telephone and left receipt in mail box as requested."
doyle H.
walnut creek, california
leslie W.
antioch, california
"Good Reliable People"
carole A.
antioch, california
alina F.
walnut creek, california
"Josh Collaco did an excellent job in fixing a heater! He was very polite, professional and knew his job !"
jerry B.
oakley, california
bill A.
walnut creek, california
"Efficient and helpful service people."
ursela A.
concord, california
"Efficient. Friendly"
fred B.
brentwood, california
"I am confident in Kevin with the experience and knowledge that he has. He was courteous, thoughtful and efficient in his performance."
gabriel G.
walnut creek, california
"I was able to call and schedule an appointment fast on a weekend. Jason was prompt and able to get us up and going quickly"
kathleen M.
pleasant hill, california
amy S.
crockett, california
"I feel the service is good, but I'm very disappointed that a replacement filter is not provided. I was never notified of this, so I did not have one on hand, nor did I know the proper size. I had to re-schedule."
robin M.
martinez, california
"We've had Josh out twice and Dustin out once. Josh cleaned some sort of interior duct (didn't work), Dustin couldn't find anything wrong, Josh replaced a motherboard, yet the problem persists, It works for a day, then quits. Now we are told we need to wait for some parts for the motherboard. Still waiting, still now heat."
linda M.
pittsburg, california
"Will was knowledgeable, professional, very personable, explained everything so we could understand, answered all our questions"
ted D.
pittsburg, california
"Good as always"
dale G.
pittsburg, california
"Appear to be very thorough."
mike F.
antioch, california
"Both techs were extremely professional, knowledgeable and polite, nice people."
mr peterson P.
brentwood, california
"Very friendly and helpful."
carroll B.
walnut creek, california
"Jason was polite, thoughtful and thorough."
kevin C.
antioch, california
"Issue was resolved"
priscilla S.
concord, california
"Respect and courtesy."
chuan siong S.
walnut creek, california
"knowledgeable, helpful, punctual"
john L.
pleasant hill, california
"Rah Mari was very thorough and professional"
william M.
walnut creek, california
"The Service was O.K., but we were double billed by Customer Service. Not good."
garry H.
antioch, california
"Kevin arrived during the specified time window and conducted his AC inspection quickly and efficiently. He addressed specific issues I had regarding my air handling unit filters, and upon his recommendation I agreed to a duct cleaning to be performed on 3/13/2020. In response to my questions about more efficient filtration, he recommended a filter box replacement which I am now giving serious consideration."
karen S.
antioch, california
"Ron was very thorough & very informative regarding what I need to do to improve unit performance."
janet V.
martinez, california
"Kevin was very nice and took the time to explain what maintenance actions he was going to take with the air conditioner"
rolando S.
vallejo, california
"All questions are answered."
manual D.
oakley, california
"I was told I needed surge protectors. I was not told that during my previous installation. Why wasn't I told that? Why wasn't it included in purchase. In this day an age of technology you would THINK."
lyn H.
walnut creek, california
george S.
concord, california
dreama H.
antioch, california
"Efficient and well informed."
kem R.
walnut creek, california
"The service technicians were fast, efficient, courteous."
leonard O.
antioch, california
roger B.
martinez, california
"Very friendly, courteous, knowledgeable and professional"
james S.
vallejo, california
"Expert service"
pat M.
martinez, california
"The team was very professional and answered all of our questions. The recommended things that needed to be done by Crawlspace Clean. We contacted them and they came by today to evaluate what needs to be done."
brian B.
antioch, california
"The technicians were friendly and knowledgeable."
michael O.
concord, california
"On time and efficient"
bernie M.
oakley, california
"Joshua Is a very competent employee. He is very friendly but yet focused on his work. Joshua is an excellent representative for the Freschi brand. Thank you."
mr reyes R.
pittsburg, california
"Great service from Technician."
jeff J.
discovery bay, california
beth D.
pleasant hill, california
louis U.
antioch, california
debbie F.
brentwood, california
jesse R.
brentwood, california
"Great Attitude!"
bill R.
concord, california
kornelia S.
antioch, california
fe C.
hercules, california
"He did a great job and very informative regarding what he did and what we need to improve our equipment."
joanna J.
walnut creek, california
mary S.
walnut creek, california
"They were on time, very professional and even offered to help me find lost car keys."
john dr. D.
walnut creek, california
"Arrived on time, finished on time left no mess"
galen D.
concord, california
shari S.
walnut creek, california
"Ron is the best technician! He listened to our issues, which centered around the bottom floor being so cold, even when the weather was warm. He gave us many doable options to consider, and he even went online to bring up a possible product solution from an online retailer that we liked. The examples and solutions he shared from customers with similar issues were on point and easy to relate to our dilemma. Ron is a FIVE-STAR lead technician in every way!!"
paul T.
benicia, california
"Very knowledgable, efficient and friendly"
debbi K.
concord, california
cliff L.
walnut creek, california
nancy A.
pittsburg, california
rob G.
walnut creek, california
alan M.
brentwood, california
daryl M.
brentwood, california
"Courteous and professional service. Very knowledgeable"
gail M.
antioch, california
"Technician arrived promptly, was personable and professional"
pamela R.
antioch, california
"Knowledgeable & Good technician"
john M.
antioch, california
"Jason was extremely knowledgable and professional as well as being very courteous and friendly. We enjoyed meeting him."
estella E.
walnut creek, california
"They were on time and finished it up at the time proposal before installation so it was great."
david R.
antioch, california
keith S.
fairfield, california
kurt S.
martinez, california
"Quick response to check our furnace problem"
karen M.
pleasant hill, california
bruce M.
concord, california
tom M.
concord, california
leslie W.
antioch, california
joann B.
oakley, california
robert C.
oakley, california
"Very costumer focused"
john M.
martinez, california
theresa M.
walnut creek, california
"Jason was very pleasant and professional"
michael M.
pleasant hill, california
"Dustin was through in his work and gave us a very oral and written detailed report. He answered all questions that we had about our hvac"
cheriesse H.
brentwood, california
"Called to come earlier but then was late for the time."
gary D.
brentwood, california
"Kevin is pleasant, informative and efficient and knows my property well."
michael P.
antioch, california
charles D.
pacheco, california
"Punctual, courteous, helpful"
herman L.
pittsburg, california
clayton presby C.
clayton, california
"TECHNICIAN CAME EARLY AND COMPLETED REPAIRS VERY EFFICIENTLY"
derbara D.
oakley, california
"Professional service on time and very detail"
ronald B.
pittsburg, california
"I don't believe in tens on a scale system."
bruce M.
concord, california
"John and Mike did a great job...very professional, courteous and friendly."
bruce F.
walnut creek, california
"The technician went beyond what I expected to solve a nagging problem with our furnace."
vic V.
discovery bay, california
"on time, checked everything out. thoroughly above and beyond what I expected"
meade A.
walnut creek, california
"Courteous and demonstrated extreme expertise."
diane H.
walnut creek, california
"Ron is very knowledgeable and was able to diagnosis and fix our problem immediately."
bob A.
bay point, california
"Technician was knowlegeable and courteous."
william M.
walnut creek, california
gary T.
concord, california
"Service tech was on time and very personable. Time frame for work to be done was within reasonable time. I would have given a 10 if the diagnosis fee was put towards the repair fee. The plumbing service I use always applies there diagnosis fee to the repair."
john H.
martinez, california
"On time and thorough"
howard H.
walnut creek, california
"Technician mis-diagnosed the problem I called you about. Unhappy we were charged such a high amount for no help."
frank P.
discovery bay, california
"Did an extremely thorough job explained everything as he was doing it took his time and was very efficient."
henry C.
concord, california
henry D.
pleasant hill, california
"Consistent, knowledgeable, and friendly service."
linda O.
concord, california
"Appt. was suppose to be between 2 and 4 pm but ended up being @ 6 pm and it was suppose to be with a tech. exper. with older units. Jason was young and had only been with the company 8 mos. Jason felt the unit should be replaced so I got a second opinion. Turns out the pilot light had gone out. It was relit by the second co. I called and the furnace works. Also, Jason said he would have your estimator call me to set up an appt. for Mon. 1/27. I never heard from anyone all week. until early Mon. a.m. Will Z. called to say he would be out at 8:20 a.m. Imagine my surprise! Not a very good testimonial. I really feel like I was ripped off and your intention was always to convince me to replace my furnace. Both young men were very polite and Will seemed very knowledgeable but, needless to say, I will not be having your company do any work for me."
jeanne T.
walnut creek, california
david L.
concord, california
barbara H.
antioch, california
"He was very efficient and helpful. Did the inspection in a timely manner."
tamara M.
walnut creek, california
peggy D.
oakley, california
"The technician showed up at 9:15 saturday night said he needed to order a part it is now Friday night have not heard from anyone since he left. A week with NO heat"
alexander T.
walnut creek, california
"Damone showed up well within the 2 hours window of appointment. He was very thorough, courteous, and professional. Hes truly an asset to your organization. Kudos to Damone, (and I believe Jeff?), who was the customer service rep that was with him."
andrea H.
brentwood, california
"Technician was outstanding but I had to call multiple times and still don't have a receipt"
kurt & beth S.
martinez, california
"Our technician was on time, friendly, took time to fully inspect our furnace, and gave a full report of what hed found & with recommendations regarding our 17 yr old unit."
jean M.
walnut creek, california
"The service person was very quick and efficient and clearly explained what he found and what was recommended (a surge protector which we declined as we are selling the house before long)."
thomas J.
concord, california
"Excellent service"
robert K.
walnut creek, california
don B.
oakley, california
rosemary K.
brentwood, california
"Professional and informative"
jerry M.
concord, california
"he's got a positive attitude on his job"
tim K.
brentwood, california
"As always, your service team is always excellent. That's way we always come back to you for service every year. It has been a long and good connection between us."
kenneth F.
walnut creek, california
"Efficient ,polite"
yusuf B.
concord, california
sharon H.
pleasant hill, california
"They thoroughly checked the heating and water system to make sure it is functioning well. Ron also made recommendations for future upgrading to heating system that may beneficial to us should we decide to exercise that option."
kristina M.
antioch, california
"Knowledgeable, friendly, efficient, quality work, punctual."
richard R.
antioch, california
pat D.
antioch, california
"Tech was professional and polite"
george H.
antioch, california
"Took his time very informative"
robert G.
walnut creek, california
"very thorough and friendly"
randi M.
oakley, california
"Prompt and knowledgeable"
ingrid P.
antioch, california
michael L.
brentwood, california
"He was very professional and explained the process and findings. He was also training another tech and ensuring that he understood the process."
david S.
concord, california
"Ron and his apprentice arrived on time. Greeted me by stating their names. Put on slippers over their shoes when they came in. They checked out the system. Gave us all of the available options. Offered to get the part and put it in as soon as possible since we had lost use of the heater. He was able to get the part and move his schedule around to be able to put it in the next Monday."
sue B.
concord, california
mr bartsch B.
pleasant hill, california
"The technician was very courteous and professional."
elite supply S.
pittsburg, california
"good tech, explained what he was doing and what was needed, friendly"
mark O.
concord, california
"I knew they were doing and got it done in a hurry"
bernard G.
antioch, california
donald A.
walnut creek, california
"Appeared on time, worked quickly to complete the job."
paula M.
walnut creek, california
"Dustin was prompt, knowledgeable and very quickly fixed our problem."
holvis D.
el sobrante, california
"The technician was supposed to call 30 minutes prior to arrival. He did not. We were asleep in bed when he arrived. We had planned on having the 30-minute notice via phone."
june V.
concord, california
"Technician was efficient, knowledgeable and courteous"
carl F.
pleasant hill, california
joyce C.
walnut creek, california
"Professional, timely, knowledgeable and friendly"
linda S.
antioch, california
"My first appointment was not recorded in the computer even though I had confirmed the date and time on the telephone with the lady. The second time that I reschuled my appt Pam was very helpful."
carole A.
antioch, california
"I appreciated Jason for showing up on time. He was the replacement for the tech that said he was overbooked on Dec 28th, said he would come on the 29th, then didn't show up or call. The NO phone call was really rude and quite frankly didn't sit well with me..."
mark D.
benicia, california
"Very professional and personable."
mike G.
concord, california
"it was all last minutes and Kevin was available, even after hours, to schedule water heater replacement."
brian H.
brentwood, california
christine L.
walnut creek, california
"Polite and thorough"
theresa M.
walnut creek, california
"John was pleasant and courteous. He called to say that he was on his way, which was very helpful. He smiled when I answered the door which was great!"
suzanne A.
concord, california
"In online scheduling form I included very specific furnace describtion yet technician had admitted that he never fixed that type of furnace."
daniel K.
antioch, california
"Quality service, as always."
phyllis R.
concord, california
lynn B.
discovery bay, california
"We placed the call at 8 am with no arrival window offered. They should have said it could be any time but worse case after 8 pm. Dustin arrived at 9 pm."
philip S.
sonoma, california
"Very professional, prompt, courteous, and informative."
ray A.
bay point, california
"DEMONE was very professional and answered all my questions."
brenda S.
walnut creek, california
"Very professional. Introduced himself and told me about how the furnace looked. Also told me a little about the finance plan if I wanted to by a new one"
joy K.
brentwood, california
"Dustin"
melissa M.
brentwood, california
"Devin Petty went above and beyond to help me replace my furnace and A/C unit in 1day ! Devin went over all the options and found one that worked for me and my budget ! I am so impressed with everyone at Service Experts it brings me to tears ! I will recommend you anytime . The installers were very courteous and professional. I have a daycare in my home and it was pretty hectic and the worked around the children and my staff ! They were all very accommodating and understanding with everything! Thank you so much ."
george A.
antioch, california
"Very efficient, great communication and friendly technicians! Very pleased."
ellen P.
vallejo, california
sharyn D.
walnut creek, california
"Jason was very thorough, suggested surge protectors for my units, which I had him install. His personality is very upbeat. I would request him again for servicing my units."
henry C.
concord, california
"Very professional"
chris R.
walnut creek, california
"They were on time, quick and efficient."
diane H.
walnut creek, california
"Ron was training Mike and we listened to all the explanations which helped us understand the mechanics of the heating system better."
darla M.
martinez, california
"technician professional, timely and quick"
william T.
pittsburg, california
"Great tech."
paul B.
pleasant hill, california
chris C.
clayton, california
charles T.
walnut creek, california
"Good job!"
donna P.
antioch, california
"He fixed my problem fast."
tim K.
brentwood, california
"NO BODY CAME AS SCHEDULED AND NO BODY BOTHERED TO CALL AND LET US KNOW NO BODY WAS GOING TO BE HERE AS SCHEDULED!"
katherine V.
walnut creek, california
"On time, kept me informed every step of the service."
anita A.
pleasant hill, california
"Arrived on time, serviced furnace, runs great. Very nice techs."