mickie T. brentwood, california May 18, 2023 "Appointments was between 8-10. TechniciAn did not arrive until 4:30 pm. I had to make 3 phone calls to get someone out. Someone should have called me to advise me that they could not make it on time"
cindy L. pittsburg, california May 17, 2023 "Arrival time was 12:30 for the first and second furnace maintenance appts scheduled for 10-12noon. Reports were incompletely/wrongly filled out with the new report card system recently put into place. Out of 4 expected report cards: #1 was done in duplicate; #2 lacked written recommendation; #3 and #4 totally missing."
john L. pleasant hill, california May 17, 2023 "Your company provides great service. Been a customer for 15 years."
john L. pleasant hill, california May 17, 2023 "Your company provides great service. Been a customer for 15 years."
darla M. martinez, california May 17, 2023 "Great service by Darrianjust took longer than expectednot his fault since he couldnt get replacement fusenot sure if they should normally be in stock"
romelle P. antioch, california May 17, 2023 "Expected a call behirdd Ed arrival as th as t was stated to m red c when I made to h red appointment but service was excellent"
robert J. el sobrante, california April 24, 2023 "Service was on time, excellent, and technician was friendly. No problems."
rick C. antioch, california April 24, 2023 "Hugo was awesome. He was thorough, friendly and professional. Hugo went out of his way to explain what he was doing and asked pertinent questions of our use of the system. Hands down, Hugo was the best service technician weve dealt with yet."
michael & patricia M. walnut creek, california April 24, 2023 "Technician arrived promptly and was very nice."
kristine F. vallejo, california April 23, 2023 "Daniel is a great asset to your company He is always on time and very kind and professional Being that I have a handicapped brain he is always very at explaining anything needed about my service"
sue H. walnut creek, california April 23, 2023 "Technician was thorough, focused, knowledgeable and trustworthy."
marlis R. concord, california April 23, 2023 "very nice and polite. Put on covers over shoes. Explained what he was going to do."
peter J. walnut creek, california April 21, 2023 "Workers arrived late as they let me know and worked outside ninth dark. Provided me with feedback and answered questions ."
marie L. american canyon, california April 21, 2023 "Very professional. The problem was identified and fixed."
ahmad K. concord, california April 20, 2023 "8.5/10 Reasons; 1- wrong equipment ordered, causing delay 2- installation was bumpy, lack of communication & coordination between sales representative (project owner) and installer, 3- surprise information about Archon & City sign offs, poor customer management and lack of transparency 4- surprise info about preventive maintenance requirements, e.g., filter housing inside equipment! Perhaps with organizational training and fostering inter-departmental communication skills, company can perform better, be more efficient and more cost effective, not mentioning warm total customer satisfaction"
susan M. pittsburg, california April 19, 2023 "The Team of technician (Vili & Brian) that come out to your home are just great at what they do. The feeling of having each other's back and including the homeowner is what is all about!"
caroline A. clearfield, utah April 19, 2023 "This company swindled a 89 year old man into a 10 year service contract. He paid 1,400$ and non of that money went towards the AC unit. Try to get it canceled after his death was a joke.over the year he laid 140$ a month and it only took off 2% of the total cost of the unit."
carol L. pleasant hill, california April 18, 2023 "There were 4 technicians who performed the duct cleaning. They were careful, thorough, and extremely efficient. Plus, because carol and I are advantage plan members, we enjoyed a huge savings!"
carol L. pleasant hill, california April 18, 2023 "There were 4 technicians who performed the duct cleaning. They were careful, thorough, and extremely efficient. Plus, because carol and I are advantage plan members, we enjoyed a huge savings!"
ms macalpine M. walnut creek, california April 18, 2023 "Excellent Service . Person was on time and very friendly, clean and helpful"
gary L. walnut creek, california April 03, 2023 "The people who came to our house were respectful, courteous and knowledgeable."
leslie Y. walnut creek, california April 03, 2023 "There are many companies providing this type of service. I don't know their costs or business approaches, but I would recommend they research them and choose the best for them."
jacqueline W. antioch, california March 30, 2023 "Always responds to questions and concerns. Appreciate honesty. Work is timely and appropriate."
colleen M. pleasant hill, california March 28, 2023 "Very professional and have always provided excellent service"
alan W. concord, california March 28, 2023 "Everybody from the scheduler to the technician, Vili, were courteous and helpful."
roger E. antioch, california March 26, 2023 "Your technician took the time to inform me what he was testing and what the results meant. Courteous and put on the blue booties to not soil our carpet."
larry F. antioch, california March 25, 2023 "Quick response. The technician was able to trouble shoot the problem and our system was up and running in no time."
ralph S. concord, california March 25, 2023 "The service is excellent but the cost should be reviewed."
gail M. antioch, california March 25, 2023 "The Freschi people who have come to 'tune up' my heating equipment have all been helpful and appear to be competent."
nyle J. rio vista, california March 25, 2023 "Our 6 yr old furnace 'needed" a $300+ part and we were told that on the next visit we might need a $500+ part. The reason we started doing business with you is because our former service did the same thing. If this continues, we will be looking for a new provider. Hard to know who to trust!"
ralph D. rio vista, california March 24, 2023 "In general, everything is going fine. Just a few small incidents that I needed to deal with."
ken R. walnut creek, california March 22, 2023 "Technicians are on time thorough and on time. The only reason wasnt a 10 was a salesman tagged along which was a bit difficult distracting"
fredrick C. brentwood, california March 21, 2023 "Daniel did a great job. He was professional, timely and friendly."
jean W. brentwood, california March 19, 2023 "The technicians are very professional and are very knowledgeable. Very satisfied with the work they performed."
mike F. martinez, california March 17, 2023 "Your techs do a great job, and make it so that there is one less thing in my house to worry about. The only minor negative is that I always get a sales pitch for some thing I may not need."
sandra S. walnut creek, california March 15, 2023 "I have been you for years and I have never been unhappy and I have told neighbors to call,they wont sorry"
fred D. discovery bay, california March 15, 2023 "Air Conditioning not checked. Salesperson accompanied the service tech."
phuong L. berkeley, california March 10, 2023 "The technicians sent were Courteous and ready to answer any questions"
sandra S. walnut creek, california March 10, 2023 "I have always been satisfied, that is why I have with you so many years"
kathi M. walnut creek, california March 10, 2023 "Both of the gentlemen that were in my home for the service very very respectful of my home and myself. They did such a great job of explaining everything before they did anything."
jerolyn S. concord, california March 07, 2023 "The technicians are thorough in their work, readily answer questions I had, friendly, polite, and respectful of the property."
dona S. concord, california March 04, 2023 "Maintenance Techician Daniel Granadeno did an excellent job. He was professional and friendly, and explained everything in detail."
fred C. antioch, california March 02, 2023 "Great service, expert technician, great customer service on the phone such as, April was very helpful to my request and great company."
sue H. walnut creek, california March 02, 2023 "Very professional, knowledgeable, efficient technician and office connection has consistently been helpful and well organized."
julie T. brentwood, california March 01, 2023 "Filters were not washed. When we asked about this they said they looked good and the cold weather would hinder drying. Also one of the technicians (Jeff) smelled strongly of alcohol. He was pleasant but this was concerning."
robin N. concord, california February 28, 2023 "Service man checked my heater and explained everything. Plus confirmed it was working good"
catherine L. pittsburg, california February 23, 2023 "I feel they are caring, knowledgeable, good workers."
joe G. martinez, california February 18, 2023 "The price was too high And I was told that would take sometime to do this And you had to order the part. I had others do it for almost have. And went to get the part And was done quick .the same day Is not hard to change this part."
ana K. pleasant hill, california February 17, 2023 "Customer service is BAD. That woman T. Had bad attitude doesnt are about customers"
daryl L. el cerrito, california February 16, 2023 "The service technicians are good, if they show up. I rated service low because we had a 4-6pm window and no one came or called. We called in and were eventually given 6-8pm. This time the technician called to say when he would be coming and provided good service. Your call answering is awful and we could barely understand her."
mr delgado D. martinez, california February 16, 2023 "My confidence with Freschi isn't where I want it to be in terms of technicians that come over to perform preventive maintenance on our HVAC. They are not always very communicative with customer on the results of their maintenance. Although they leave a maintenance report with the customer, I think they should spend a few minutes reviewing results with customer instead of speeding off to their next appointment."
judith C. walnut creek, california February 12, 2023 "I always receive polite, professional and thorough service"
victor C. pittsburg, california February 11, 2023 "Friendly and dependable technicians and office staff."
cal R. pleasant hill, california February 09, 2023 "Had some problems in the past, finally resolved, but too an inordinate amount of time"
linda S. concord, california February 09, 2023 "We have been a customer for many years and have received the best service."
kara B. martinez, california February 08, 2023 "Quickly figured out the problem and quickly fixed it"
greg M. brentwood, california February 08, 2023 "The service and personnel have been spot on. From early sales quotes, to maintenance contracts, and customer service."
paul B. pleasant hill, california February 03, 2023 "Daniel the service tech was very professional and did a great job"
michael M. pleasant hill, california January 28, 2023 "Always great service and knowledgeable technicians"
mr mrs samayoa; S. antioch, california January 27, 2023 "Great service, from reception to the techs that came out"
richard L. brentwood, california January 27, 2023 "Very knowledgeable and pleasant to discuss options."
bill A. antioch, california January 22, 2023 "very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."
mary F. walnut creek, california January 21, 2023 "Everyone is always very professional, efficient, and friendly"
tim K. brentwood, california January 20, 2023 "He was through in going over our furnace and checking our filter. We had nothing with our unit again this inspection.!"
victor A. antioch, california January 19, 2023 "I've been with Freschi/Service Experts a long time. Their products and service have been superb. This last request for help occurred on Sunday and we were without heat. They were out here within a couple of hours and fixed the problem."
steve P. san pablo, california January 18, 2023 "Process was easy and simple. On time. Knowledgeable."
michelle C. oakley, california January 17, 2023 "Excellent service. If we have had a problem, it was taken care of."
mary F. walnut creek, california January 16, 2023 "I have found all the employees that have been to my house have been very helpful, kind, and good at their jobs."
ralph S. concord, california January 16, 2023 "Expected to do well and did, but not above expectations."
patrick J. brentwood, california January 15, 2023 "The technician was extremely knowledgeable and was able to get us back up and running very quickly."
jim D. martinez, california January 13, 2023 "Excellent in explaining HVAC systems and different options for us"
mordecai R. berkeley, california January 08, 2023 "Daniel was friendly, efficient, and explained things veery clearly."
jim D. martinez, california January 07, 2023 "Sales Reps. presentation was very informative and knowledgeable. Presented different HVAC systems options , so we could decide what works best for our sq. footage and budget.No doubt they our a quality HVAC Co.that I highly recommend"
bryan C. martinez, california January 06, 2023 "The first tech we had back in 2020 or 2021 was not very good, but the two who came out in November of 2022 were great."
steve P. antioch, california January 04, 2023 "I have received great products and services from Service Experts for years."
phil G. walnut creek, california January 01, 2023 "Excellent servicetechnicians are friendly and professional."
yvonne V. antioch, california January 01, 2023 "Polite, very informative, cleaned up and wore bootie without me asking (it was raining outside like crazy)."
david Q. antioch, california December 30, 2022 "Vili Was a very concerned and considerate technician, customer driven and very confident and knowledgeable"
mr medina M. oakley, california December 28, 2022 "Our repair man Vili was great he did far more than i expected him to do. He was great hope to get him again."
james T. napa, california December 28, 2022 "Staff arrived on time, were polite & did good inspection job."
jeff D. antioch, california December 27, 2022 "Excellent service, knowledgeable service person & fair prices."
mark C. antioch, california December 27, 2022 "Edgar used conductive tape to cover the kill switch, which arced and blew a circuit breaker when Dustin tried to remove it. Edgar should have used rubberized tape and should have removed it. He also forgot to reattach one of the connections of the capacitor, causing a loud whining and vibration noise when the fan started. We called in, and Dustin came and found these problems. He fixed them."
sondra S. berkeley, california December 26, 2022 "The person who came to check the furnace was excellent."
molly C. benicia, california December 25, 2022 "Your technician, Daniel, was able to fix my furnace soon after the replacement control board was received. He was knowledgeable, professional, and pleasant to work with"
marion L. concord, california December 23, 2022 "Technician on time , knowledgeable, helpful, friendly, and thorough."
ruthie M. antioch, california December 23, 2022 "The response time for service, especially during an emergency that We had."
carol T. berkeley, california December 23, 2022 "April has been very good to work with ion getting parts and then following up with scheduling Dustin, who seemed well versed in the equipment involved. I appreciate both of them."
jeff R. pinole, california December 21, 2022 "The technician for the first scheduled service on December 5 did not show up because of a snafu on your part; I was told the wrong office scheduled the appointment. The technician showed up on time December 18, but did not clean the filters because he said the temperature was too cold for them to dry while he was here. Your service used to be much better. Ive been a customer for more than 20 years; this was the first time I was displeased."
joan C. concord, california December 21, 2022 "Peace of mind during the winter. Also employees are easy to work with."
lenie S. antioch, california December 17, 2022 "Technician is knoledgeable, accommodating & very helpful."
kathy W. martinez, california December 17, 2022 "Kudos to April - My furnace was not working 12/5. I called for service between 8:00-8:30 am & was told you were booked for the day, nothing available until 12/6. I was not happy but there was nothing I could do about it. Around 8:45 I received a call reminding me of my 12/6 appointment for membership maintenance. I mentioned my furnace not working & that no one could come to look at it same day. April jumped on the line, said that could not be right and asked me to hold for a moment. She came back on the line & told me that someone would be at my house within 45 minutes! She sounded very disappointed that the service people I had initially called had put me off so quickly. April obviously knows what great service is and she should be commended for representing your company so well. As to that other department, perhaps a few lessons about good customer service, taught by April, would be in order."
thomas C. suisun city, california December 17, 2022 "Service was prompt and he was able to identify and fix the problem"
howard F. walnut creek, california December 16, 2022 "Your phone system is terrible and people who handle calls are inefficient and cannot understand language."
melvin L. concord, california December 16, 2022 "Edgar the technician said he would call the office to set up an appointment for our thermostat. Never received a call from the office"
richard B. antioch, california December 16, 2022 "Very quick,professional and friendly. Technician was excellent. Everyone was exceptional"
vince C. antioch, california December 15, 2022 "I purchased a new furnace and AC unit from Freschi 4 years ago with a no interest rate for 5 years. I am happy to say that the furnace and AC has worked flawlessly, and the continued service is outstanding."
richard B. antioch, california December 11, 2022 "All the service was excellent. Everyone we dealt with was friendly and professional. We received a quick response and the serviceman was knowledgeable and informative. A great company."
randy mcadam M. brentwood, california December 08, 2022 "Great service and helpful with information."
suzanne P. brentwood, california December 08, 2022 "Everyone I have talked to about your service has someone else."
carole P. pleasant hill, california December 06, 2022 "I have no idea how your services compare to others"
clarisse G. pittsburg, california December 06, 2022 "They responded quickly and the gentleman that came out was so helpful and courteous"
ms tallarida T. brentwood, california December 03, 2022 "The technicians were professional knew the history of my equipment and my property. They were quick and efficient"
dr stein S. walnut creek, california November 30, 2022 "The tech showed up on time. He worked quickly and efficiently. I asked him about measuring the air flow velocity in the various registers around the house; he told that was not a task that techs do. In the past, Freschi techs have done this. Also I think he changed settings on the thermostat, and the furnace ran all night. We had to re-program it."
sharon T. el cerrito, california November 30, 2022 "It took 3 weeks to get the part needed to fix my furnace. Not necessarily your fault, I understand supply problem but still inconvenient."
madeline C. walnut creek, california November 28, 2022 "I have used Freschi for many years and I have been very happy with the technicians who have come to service my HVAC system."
joe M. concord, california November 25, 2022 "I booked online and there was zero visibility on your membership. This required me to pay $99 extra on my service call."
sharon T. el cerrito, california November 25, 2022 "The service representative was on time and finished quickly"
roger E. antioch, california November 23, 2022 "Our technician, called me to let me know that he was ahead of schedule allowing us to return home to meet him. He was courteous, clean and contentious as he worked."
alain R. oakley, california November 23, 2022 "Been with Freschi for over a year or 2. The first encounter was when the fan on my unit broke. The technician did not sol me anything but advised to only replace the broken fan and he will check for warranty before billing me. Lucky enough it is covered by warranty and the part installed still at working condition."
carolyn R. walnut creek, california November 22, 2022 "The technicians are friendly, helpful and efficient. Appointments are kept and office personnel are friendly and efficient."
robert M. oakley, california November 19, 2022 "All my experience with Free chi has been very posative."
dale P. walnut creek, california November 16, 2022 "Reliability, promptness, systems knowledge and courtesy."
robert M. oakley, california November 15, 2022 "All my experience with your company has been extremely posative."
nora G. walnut creek, california November 13, 2022 "I was very impressed with our technician. He wrote up our report very legibly-- which is usually not the case. Usually it's just scribble- completely unreadable. And our technician explained about everything he found and wrote about. He was very respectful and efficient. We very much appreciated his efforts."
malia W. pleasant hill, california November 13, 2022 "Good customer service (called before coming, on time, pleasant, kept me informed). Efficient, technically smart."
joane Q. martinez, california November 12, 2022 "The tech.fixed an error that was made previously. Also the original date for service was scheduled on a day when no one came."
broadus D. antioch, california November 11, 2022 "The No show for my October appointment with absolutely no communication!!!"
eva K. concord, california November 11, 2022 "Kevin is very professional, respectful, and friendly. He did a good job of troubleshooting my heater, and then coming back to replace the necessary part!"
phyllis R. concord, california November 07, 2022 "No show at time provided. Got two different responses as to why no technician and had to make three phone calls to get someone out to my house the same day"
romelle P. antioch, california November 04, 2022 "Courteous and on time. Respectful and informative."
ted C. concord, california November 02, 2022 "The technician told me that I needed a new hose, and showed me where the old hose was leaking. It has been 2 days, and I have not been contacted with any options as to repair cost and time."
geoff H. oakley, california November 01, 2022 "answered all my questions; very friendly and courteous; worked very hard but did not leave a mess; and taught me how to use a thermostat"
brenda C. concord, california November 01, 2022 "I was going to ripped off! I have Fidelity National Home Warranty & forgot to call them. Before I did however, I was told I needed a $773 replacement part (INDUCER). Thank goodness I cancelled and called FNHW and when they inspected the unit on the roof, the inducer was fine and the trusted representative started by heater remotely and everything worked fine!"
nancy R. oakley, california October 31, 2022 "Did not have correct filter on first visit despite me telling the office on 3!prior occasions that my furnace needed a special size. So had to schedule a second appointment to install correct filter."
nahum S. walnut creek, california October 30, 2022 "Technician came on time, was professional, and answered all my questions."
barbara G. walnut creek, california October 28, 2022 "The tech came with the parts he thought was needed and found they where not needed saving us money. They where real pro's."
gerald S. walnut creek, california October 28, 2022 "Prompt and they honor our maintenance agreement"
bob L. concord, california October 26, 2022 "They are very thorough and courteous. I feel much better knowing that my heating and air systems and water heater are maintained on a regular basis."
irene M. pittsburg, california October 26, 2022 "His work was quick and appropriate. He gave me written information on products to upgrade my furnace."
james C. concord, california October 23, 2022 "The service is a little less than it once was! I have to "request" the filters to be cleaned, as we are older. The technician was wonderful, but the staff from booking service to expected "call back" for a service I needed performed was never noted nor responded too. Not noted for the technician. either."
paul M. pleasant hill, california October 23, 2022 "In the past - not this technician- we had some problems that took ages to resolve"