Freschi Service Experts Reviews

"Completed work provided concerns for needed repairs and cost estimates"

"Good attitude, technical knowledge, effective communication"

"Always in time and very thorough"

"Good service and explained everything he did and what was needed."

"Respectful, on time , quick job, well done."

"You responded to my problem in an acceptable amount of time and sent the technician within hours, not days. However, I was not happy with a response from the technician to a question I asked. He could not answer my question satisfactorily. But I accepted his recommendation because I need the AC fixed."

"Technicians provided excellent service and were respectful and helpful with advice."

"Friendly, professional. Arrived on time. Completed the job in a timely manner."

"Friendly and professional."

"The covered everything and did an excellent job!"

"very helpful and professional"

"These technicians are experts. I trust to take good care of my AC and Furnace."

"He seemed very knowledgeable. He was actually training someone else. As matter was professional and he was very thorough"

"We were very satisfied with your technician Hugo Coyac. He arrived early ask for some information so he could start servicing are heater and air conditioner. Went each item was completed he took the time to explain what he found and what was done to complete each piece of equipment. I also ask Hugo what I could do to resolve an issue I was having from room to room. He gave me to things one I can do and if it didnt he would it a notation in my repair history for a modification your company could do. I will be asking for Hugo for our next services if thats possible. We were very happy with his performance today. Thank you"

"Thorough. Cordial. On time. Honest"

"Kevin and Alex Gonzalez was very professional and did a good job"

"Very efficient Knowable"

"Very thorough service."

"professional ,knowledgeable and friendly"

"Geraldo serviced and checked and tested our furnace while Scott and I chatted. Geraldo would update us on what he was finder and the three of us would talk about it. I had confidence in the work done."

"Arrived right on time and quickly but thoroughly checked my entire system."

"Colby had came to our house recently on a service call, he was, and still is, very courteous, professional, and helpful. Thank you Colby for delivering the box of filters for us!"

"3 arrived at the specified time, informative, pleasant, knowledge and neat"

"Arrived on time and completed work quickly and efficiently."

"Tech was 1 1/2 hours late. We were ill nly informed because we called to see where he was"

"The representatives were, on time present and did what was expected of them. I was pleased with the fact that there was a female worker as well as another employee."

"Punctual, informative, friendly"

"My service technician was very thorough and professional and respectful of my property."

"Friendly and neat. They took the time to answer all of my questions."

"very professional"

"60+ years with Freschi"

"On time. Quick efficient installation."

"My technician Hugo Coyac was very efficient and knowledgeable of the system that I have installed."

"very efficient and informative."

"Daniel and the assistant were very professional in appearance and manner. They completred the service and subsequent coolant installation in a timely manner"

"Small item: All good save failing to remove dirty filter, as techs have always done if Im not with them when they finish."

"Agent was efficient and completed all necessary tasks."

"Ramon, Robert and Colby were all very professional and efficient."

"Service person timely, answered my questions, good service!"

"The service men were on time and very professional."

"The technician was unable to complete the work. They will return on Friday because of a missing part that needs to be secured."

"Very professional"

"Everything went well except that the technician arrived after the designated time."

"Excellent service, cordial technicians, and clear description of what they did"

"Surprised that cleaning of motor fan blades is a $350 add on."

"Very curteous"

"The techs were very competent and courteous. They explained what they had done when finished & advised me how to adjust the thermostat etc. I felt comfortable with them."

"Thorough & professional service"

"as usual, the service and the technician was outstanding"

"Because he explained everything he was doing and the results of his inspection"

"They were great and did their work professional"

"Hugo was on time and did a great job.. Very personable and professional.."

"Excellent Techician"

"Since becoming a member I have had heating and air as well as a water heater and some plumbing work. Everyone who has provided service has been top notch in their knowledge, professionalism, personality and experience. It has been a pleasure."

"Gerardo was very professional. Explained everything. Asked if we had questions."

"Very professional, knowlegeable, courteous"

"Im very upset by my experience. I am actually submitting this review while getting a flat tire replaced on my car due to staples your team left laying on my garage floor. I am surprised by how poorly your guys treated my home and yard while installing my heat pump. The left the hand truck sitting on my new lawn so there is now a dead spot on my grass, Ive found 6 giant staples on the floor of my garage which lead to a flat tire. There is a sticky spill on the floor on my garage from what I assume is a soda that was dropped. One of the guys dropped a soda on the floor inside my house. They kept leaving the doors wide open when they were here letting in all the heat and flies that Im still trying to get out of my house. Im honestly shocked at how you all let your teams act in peoples homes and Im going to call about being credited the amount its cost me to have AAA come to my house and the cost of replacing the flat tire."

"Contacted Jan late yesterday and she was able to schedule Dustin to come late at night. He diligently attacked our problem and and determined a part had to be replaced. The Freschi team really hit a home run on this one. We are greatly appreciative of what everyone did for us. Thank you!"

"The two gentlemen that provided service to the air conditioning unit were friendly, knowledgeable and answered all my questions."

"Scott was prompt, efficient and extremely thorough."

"He was great. Took the time to look it over and explain what was done."

"I was called to make an appointment to service my equipment for fall. I made the appointment because you made it sound like you were the company that I am a customer with. It was deceitful and I would never do business or recommend you to anyone. When I answered the phone, I was called Mr. Burk. I dont have a masculine voice and I recently lost my husband. You are indeed terrible business.you really should have a zero for a rating."

"Gerardo was informative about the condition of our equipment with using scary high pressure sales tactics. I am more inclined to stay with Freschi now and use them when I need to upgrade my system."

"Your techs were on time and got right to work"

"Technician seemed knowledgeable, respectful, and efficient."

"Felt confident."

"I would not recommend this company to anyone. They arent honest with their quotes."

"Offered Extra Savings."

"Hugo and Robert were exceptional workers. They were extremely knowledgeable, and extremely thorough."

"Very helpful and friendly"

"Excellent service"

"Technician was very professional, knowledgeable, and communicated very well. I could tell he cared about his job."

"Maintenance service very goo, but replacing my thermostat to one that cost $1599.00 is excessive. To replace the one that I had had would be around $600.00 which is also excessive"

"Great service"

"Colby called and came earlier than expected he and his partner were right on it and had everything up and running and the house cooled down very quickly they were both very responsible and professional"

"Friendly and efficient service"

"10 days later and the system is still very loud and leaking condensation through my ceiling."

"Very professional, polite and knows his business. Felt that he was looking out for us. His working partner was wonderful too."

"Colby was friendly, prompt, informative, and thorough."

"Since I went with Freschi I have had the best service. Your employees are top notch!"

"Very polite and informative. Made sure I understood what was going on and explained what needed to be done and all options. Only thing that was negative is that they came almost 2 hours late, but had called timely to explain why anf kept me informed. Also, apologized for the delay. No worries."

"Tech was very knowledgeable and explained things clearly"

"The plumber did very good work and confirmed the job was correctly completed before leaving"

"Great customer service, did a thorough inspection in the attic and answered a lot of questions I had."

"Prior AC checks did not involve entering the home. Previous technicians used booties to limit outdoor contamination into the home. This technician forgot (minor soil/dirt tracked into the home) Last year, AC checks were offered in May timeframe, this is a bit late in August..."

"The rating had nothing to do with the installation. It is all about communication! First, my appointment was originally from 8am-12pm, they showed up at 1:45 pm and did not call me during my time slot to inform me they would be late. Then, since I "still" have an electrical issue, I was not notified of it still being a problem after Jacob was finished with his work; later to find out they (after I had to call Scott Funke) told me I need to get an electrician to figure it out..."

"Called to let me know he was available prior to our scheduled appointment, made sure that worked for me, showed up and was very professional, efficient and explained what the issue was. He fixed it within a short amount of time and gave me an overview of the work done."

"Vaneli never opened up the reservoir where the AC evaporative coil was housed which meant he could not accurately diagnose the problem. We had another AC guy actually open up the housing and found that the coil was in good condition and that there was just a blockage in the pipe not allowing the water to drain properly. Our main concern is that there was a leak in the evaporative coil. Since Vaneli did look at the evaporative coil, and ASSUMED that we need to replace an entire HVAC unit, we should not be charged the fee $96.60. Additionally he had Robert give us a quote for $20,000+ to replace the exterior AC, furnace (which is still in good condition) and interior evaporative coil. We feel that our best interests were not taken into account and that Freschi just wanted to charge us for something we dont need at this time. Very disappointing. Also, please cancel us from the subscription/membership that Vanelli signed us up for. Tania Bajada 925-360-3747"

"Prompt, professional, detailed"

"Robert was friendly, professional, and very knowledgeable about the products and options."

"Because of going to great lengths to install a new hot water heater."

"Hugo Coyac was incredible..patient, polite and professional. Kevin was excellent too!"

"Dustin was very knowledgable and professional. He was friendly, polite and informative."

"Hugo was very friendly, professional, and knowledgeable. He took the time to explain what he was doing."

"The technicians (Daniel and Angela) arrived exactly on time, called ahead of time to let me know they were on their way, did all the necessary preliminary checks, checked the AC compressor and found the problem very quickly. They replaced the power supply box quickly and efficiently and got the compressor running again. This was after they showed me the burned-out fuses and melted power supply. They cleaned my filter and hosed off the compressor coils. They gave me advice on how to keep my AC unit running better (cleaning coils and replacing filter). I was most impressed by the very professional way in which they worked and interacted with me. I will have no hesitation in calling Freschi for my heater & AC needs in the future."

"Technician, Dustin was knowledgeable, professional, polite and on time. He explained everything as well. I have had problems with the unit since I purchased it 6 years ago and have required service more often than I should."

"Timely, explained what was needed and done. Dustin was professional and friendly. Thanks."

"Daniel was professional and helpful in understanding the work he did and recommendations for keeping my HVAC system up and running."

"They responded in a timely and professional manner, earlier than expected."

"Very professional and knowedgeable about your ayatwmCAAS227725971"

"A 4 hour window for arrival time is not real convenient...consider a 2 hr window!"

"At the end of the service, he explained everything what was going on and he suggested what can we do in the future"

"Can Villi, come back to install the IPM board asap. Can the board be refurbished, it doesnt matter to me either refurbished or new. I want the P4 error gone from my Carrier mini split."

"Our AC unit shut down suddenly. I called Freschi and was able to get a stand-by late evening appointment, so that was great. Villi discovered a fuse had blown, but he did not have the part to replace it on his truck so now I need to get another urgent appointment scheduled. I'm disappointed such an easy, inexpensive fix couldn't be handled on the spot."

"Daniel was very complete in doing the tune up and suggesting up grades"

"courteousefficient"

"Hugo was on time, professional and knew what he was doing."

"Very pleasant"

"I have been a customer for many years.. I just appreciate the great service."

"Quick, polite and professional!"

"We appreciate someone came yesterday to get our AC started again"

"Daniel and assistant were great... They made sure the AC unit was working properly."

"Tech's were very professional and helpful"

"Ive had Freschi since 2005 and have always had great service! Todays service was no different Alex & Kevin were both very helpful and professional, and answered all my questions."

"Very professional. On time."

"Technicians were very personable and knowledgable."

"Gerardo was very clear and considerate with information."

"Dustin explained all his findings and shared insights about future work that might be needed. He was friendly and professional."

"Excellent service."

"pricey"

"On time, pleasant to do business with"

"Super friendly right on time very fast"

"I am happy with the service provided today. Gerardo Alvarado was very prompt, courteous, and was through in checking my furnace, answered my questions, and did a good job."

"found the problem quickly and got my AC up and running"

"Freschi is always efficient, informative and courteous"

"No response from anyone"

"thorough - professional"

"Punctual, savvy, helpful"

"Was excellent"

"We are please with the excellent plumbing work Gustavo Aleman and Salvador Chicas Diaz did at our home on 08/09 and 08/10/2023. They have good work ethics. They are an asset to the company."

"Vili was very professional and was prompt. He let me know that I had options concerning my air heat and water heater. As a result I spoke with the sales reps Will and Robert who came and explained further options looking forward to all my upgraded systems@"

"Half hour late on 4 hr window, without courtesy call."

"Professional and through."

"Very professional and explained all the details needed to understand."

"Technicians were prompt, polite, and knowledgeable."

"The service technician, Dustin, called 10 minutes before his arrival and he let me know what access he need to complete the repairs."

"On time. Solved problem"

"On time. Explanations good. Questions answered."

"Timely installation of new system, only needed because you couldn't repair the old on after 18 days"

"He was knowledgeable"

"Your staff was great. They found the problem and have ordered a new fan motor for our AC Unit. Thank you for great service."

"Three hours after the technician left, the air condition stoped working."

"resolved the problems quickly"

"Excellent job!"

"2 Guys came and got the problem taken care of quickly"

"No one is perfect"

"Polite, efficient and prompt!"

"Yugo was very professional. Answered all my questions. Explained what he was doing"

"I would have given a 10 but it took almost 3 months (since last May) until I got the filters. I had to call to remind Freschi."

"The availability."

"The service rep was on time, polite and thoughtful."

"He was nice, clear and explained things well."

"Other than having to purchase a new system, both the Tech and the Sales rep were very professional."

"I was hoping that your tech would talk to me over the phone so I could authorize the charges. Did NOT happen."

"Professional"

"You guys are great"

"The two were very pleasant. But that's part of their job, so why would they not be?"

"He took the time to explain everything in detail. Very friendly."

""Excellent Service Appointment Scheduling, prompt and concise, and I really like the email and texting updates in your scheduling system!" "The Service Technician Gerardo Alvarado was very kind and knowledgeable and a pleasure to work with.""

"Please contact me as I would like a refund. The first technical Dustin Wade was not competent. He did not have the technical understanding to fix my air conditioning. This resulted in 4 more days without air condition during a heatwave (+100F). I requested a new technician who was able to fix it, without new parts. The second team was excellent. Please contact me."

"On time, knowledgeable, courteous"

"Technician was good but problem with scheduling"

"The technician arrived on time. He was friendly and knowledgeable."

"Quick response & fixed the problem."

"Colby was awesome. He worked smart in solving our problem. This was especially critical since the temperature in our attic was 154 degrees!"

"Gave ideas on improving current system and in the future. Cleaned out compressor with garden hose. Tightened capacitor."

"We have always had good luck with your company"

"Vili quick, honest assessment"

"Danile did a great job!"

"They did a great job."

"Colby replaced the Schaefer valve in 90+ temperature. We appreciate his efforts very much."

"Scott tended to his job 100% of the time without little interference to my routine."

"This is third time your company had to come back for same problem"

"Hugo Coyac was very professional and very knowledgeable about the air conditioning equipment. He answered questions about a slight whining noise the machine would make once in a while, he inspected the entire system and changed the air filter, as well as thoroughly examining and testing the air equipment in the side yard. We were extremely happy with the thoroughness of his work. I have since noted that the faint whining noise has gone away. Gustavo, who arrived with him, explained Freschi's new plumbing support program which I found interesting. He was polite and throrough in discussion of the program. I told him I'd think it over and contact the company at a later date. I appreciated his understanding."

"The technicians were friendly and professional."

"Drain line cleaning should be included with the A/C Tune-Up."

"Do not remember the lady that scheduled me, but thanks for making my schedule. Colby, is very professional. Gave me pointers on blower unit on normal preventative maintenance. Thank you."

"Hugo was terrific : expert, efficient, and personable!"

"Great job and excellent customer service"

"Service provided by Daniel was a 10, but making an appt was at best a 4 so I rate as 7, averaging the 2 ratings."

"Gerade was very pleasant and knowledgeable"

"Was supposed to perform a leak search came unprepared only put 3 pounds of Freon in system needs 5 pound house still not cooling wasted time. Have to wait for next appointment for comfort."

"the job was done good in all affects."

"Gerardo was very knowledgeable and answered all my questions. He was congenial and a pleasure to work with."

"Technician was on time and performed great service"

"We have used your company for many years and we are happy with it."

"He diagnosed the problem quickly and got it fixed. He answered our questions and told us what to expect from the follow-up visit"

"Very respectful, clean, orderly and kind."

"He answered my questions"

"Tech came 2nd one mis diagnosed the issue! First tech tried to charge for Mis diagnosis also. Third tech today took apart unit tried to charge system and found the real issue. Coil had a small hole in aluminum tubing. This unit is defective and should be replaced under warranty! The tech gave me no answers as far as repair timeline or any other details Bought this unit from Costco thinking it was a quality product with a great warranty! These techs for the company appear to be on some type of commission? BAD BUSINESS!"

"Great job both guys very professional and courteous.."

"The service was affordable and Daniel was friendly, professional and answered all my questions. I will request him in the future."

"Unable to repair my a/c in a reasonable time, and it's still not working."

"Your Tech. Did a good job. My system was up and running when he left. It quit again at 7 pm."

"Colby has been very helpful in maintaining our equipment and very professional in correcting the current problem."

"Lack of communication to me (the customer) from office regarding initial scheduled app"

"The system isnt working"

"Technician on time. Gave clear information about problem, cost, expectations, Respectful."

"My wife and I were both pleased with the thoroughness and curtesy of the technician."

"They were kind, thorough, and very informative."

"The technitions were very friendly and professional. They were knowledgable and explained everything that was needed clearly."

"The technician did a very thorough inspection and service of BOTH the inside and outside equipment resulting in our AC running more efficiently. I can tell by the noise and output there was measurable differences before and after service."

"He did not leave a manual. Said it worked like my old one but I need it to reprogram the system. I can't find my old manual. Tried to find it online but not sure which one I need"

"Colby did a great job. I trust him to give me honest answers."

"The technical and methodical approach to the problem was most impressive and consistent with being qualified."

"Kevin was great and took the time to help me understand. The cost of Freon was very high"

"i am waiting for the installtion work completion"

"Jake although is not a technician. Came to my house and gave me a few pointers. I was having issues with my AC (flex alert) was set because of renewal, causing system to act up. Thank you Jake."

"I liked the way what they were doing and the reasons were explained."

"Scott understood and solved my problem that was not easy to figure out."

"friendly and expert"

"I made an appointment for Wednesday between the hours of 12:00 to 4:00PM. Called your office at 4:30 and your system said I did not have an appointment on the schedule. April in your office did a great job and found a technician to come out later in the day. Gerardo was very professional and explained the problem."

"Nothing in writing has been provided that I can review without acceptance."

"Excellent service"

"Knowledgeable, Professional, Friendly"

"Daniel is awesome. He's my preferred technician for my heat pump system. Displays knowledge of my system and how it works and always takes time to answer my questions."

"Hugo was good at communicating and had a very positive attitude."

"Daniel was on time and called beforehand. He was attentive and answered all my questions"

"Kevin was very helpful with his tips for my AC unit. Very knowledgeable. Unfortunately the call representatives fell short. This is why"

"Colby and Gerardo helped us greatly when we needed it most. Hot day and timely service."

"They were very proffessional and polite."

"Tech was great"

"Quick response and fix"

"My opinion"

"technician on time, friendly smart helpful"

"Very professional and friendly. They explained to us all our questions."

"Not sure yet"

"Your reps are considerate, friendly and knowledgeable. I don't recommend services unless specifically asked. My family recommended you to me."

"Daniel was thorough, explained everything, and showed care. He was also friendly."

"Daniel was thorough, explained everything, and showed care. He was also friendly."

"Thee only problem was the last time the unit was serviced, it was recommended at a part be installed...was ordered for today's visit. Your very competent tech had no record of such an order. Was billed 6 months ago, past due..did not appreciate the past due notice"

"Dustin got the AC working and explained our options for follow-up service."

"Because we had a nice service with Vili. He was very helpful with the information he provided for us."

"On time,clean and professional"

"Your rep was Courteous, friendly and knowledgeable."

"I very much appreciated the work and attitude of the service person, Hugo."

"Gerardo Alvarado was the technician that did the maintenance of my AC and I am complete satisfied with the expertise and professionalism of his service. He answered all my questions and clarified any doubts I might have about anything regarding the functioning of my system. He took his time and tested very carefully my whole equipment. I will definitely recommend this company 100% if all the technicians are like Gerardo Alvarado . I am thinking to ask for his service again when I need maintenance for my furnace on the winter."

"Prompt, courteous and knowledgeable."

"Daniel was professional, respectful and courteous. His skills were exhibited as he repaired my detached wiring."

"Professional, on time, good communication skills, pleasant, provided education and information about my system, how to prolong it's life and replacement when I need it."

"Hugh was very personable, evaluates system(s) and provided testing results and options to improve compressor life and save $$. He's a keeper!!!"

"Albe to secure an appointment quickly."

"Technician was prompt, efficient and personable."

"Excellent response time satisfied"

"Professional and knowledgeable"

"Kind, considered, very knowledgeable of services provided and answered all my questions."

"On time, efficient, honest, friendly, respectful."

"Excellent efficient service"

"Vili Alatini and Daniel Granadeno provided professional service. Found potential problems and the cause of current problems."

"He was professional, knowledgeable and he came early lol"

"The service tech was professional, polite, friendly and knowledgeable. It was a very positive experience."

"thorough, knowledgeable, friendly, had booties on shoes, on time"

"did a good job"

"very professional servivce"

"Thorough, very courteous and professional employees. Appreciated knowledge gained and money saving tips."

"Hugo did a thorough maintenance to the unit. He is an asset to the company."

"Professional"

"Vili, our service tech did a great job diagnosing the problem with our mini-split system. He was very knowledgeable about the system and immediately knew what the problem was. I will be requesting him for the follow on actions."

"explained everything he did."

"It took two trips to rectify the problem. Daniel was professional and patient."

"Hugo is very knowledgeable and friendly."

"Excellent customer service"

"Geraldo was very professional, respectful, and considerate. He explained what he was doing, and gave a suggestion concerning the A/C unit. Thank you, Geraldo!"

"Daniel was efficient, courteus. and helpful. Provided helpful information about our water heater as well."