Freschi Service Experts Reviews

"They thoroughly checked the heating and water system to make sure it is functioning well. Ron also made recommendations for future upgrading to heating system that may beneficial to us should we decide to exercise that option."

"Knowledgeable, friendly, efficient, quality work, punctual."

"Tech was professional and polite"

"Took his time very informative"

"very thorough and friendly"

"Prompt and knowledgeable"

"He was very professional and explained the process and findings. He was also training another tech and ensuring that he understood the process."

"Ron and his apprentice arrived on time. Greeted me by stating their names. Put on slippers over their shoes when they came in. They checked out the system. Gave us all of the available options. Offered to get the part and put it in as soon as possible since we had lost use of the heater. He was able to get the part and move his schedule around to be able to put it in the next Monday."

"The technician was very courteous and professional."

"good tech, explained what he was doing and what was needed, friendly"

"I knew they were doing and got it done in a hurry"

"Appeared on time, worked quickly to complete the job."

"Dustin was prompt, knowledgeable and very quickly fixed our problem."

"The technician was supposed to call 30 minutes prior to arrival. He did not. We were asleep in bed when he arrived. We had planned on having the 30-minute notice via phone."

"Technician was efficient, knowledgeable and courteous"

"Professional, timely, knowledgeable and friendly"

"My first appointment was not recorded in the computer even though I had confirmed the date and time on the telephone with the lady. The second time that I reschuled my appt Pam was very helpful."

"I appreciated Jason for showing up on time. He was the replacement for the tech that said he was overbooked on Dec 28th, said he would come on the 29th, then didn't show up or call. The NO phone call was really rude and quite frankly didn't sit well with me..."

"Very professional and personable."

"it was all last minutes and Kevin was available, even after hours, to schedule water heater replacement."

"Polite and thorough"

"John was pleasant and courteous. He called to say that he was on his way, which was very helpful. He smiled when I answered the door which was great!"

"In online scheduling form I included very specific furnace describtion yet technician had admitted that he never fixed that type of furnace."

"Quality service, as always."

"We placed the call at 8 am with no arrival window offered. They should have said it could be any time but worse case after 8 pm. Dustin arrived at 9 pm."

"Very professional, prompt, courteous, and informative."

"DEMONE was very professional and answered all my questions."

"Very professional. Introduced himself and told me about how the furnace looked. Also told me a little about the finance plan if I wanted to by a new one"

"Dustin"

"Devin Petty went above and beyond to help me replace my furnace and A/C unit in 1day ! Devin went over all the options and found one that worked for me and my budget ! I am so impressed with everyone at Service Experts it brings me to tears ! I will recommend you anytime . The installers were very courteous and professional. I have a daycare in my home and it was pretty hectic and the worked around the children and my staff ! They were all very accommodating and understanding with everything! Thank you so much ."

"Very efficient, great communication and friendly technicians! Very pleased."

"Jason was very thorough, suggested surge protectors for my units, which I had him install. His personality is very upbeat. I would request him again for servicing my units."

"Very professional"

"They were on time, quick and efficient."

"Ron was training Mike and we listened to all the explanations which helped us understand the mechanics of the heating system better."

"technician professional, timely and quick"

"Great tech."

"Good job!"

"He fixed my problem fast."

"NO BODY CAME AS SCHEDULED AND NO BODY BOTHERED TO CALL AND LET US KNOW NO BODY WAS GOING TO BE HERE AS SCHEDULED!"

"On time, kept me informed every step of the service."

"Arrived on time, serviced furnace, runs great. Very nice techs."

"Very personable, easy to talk to and thoroughly explained the process and what to expect."

"Technician was very good, so the service was not a problem. The problem was that I was billed twice for my next year's service contract and despite several calls, i have yet to see a correction appear on my Visa statement. I will be filing a complaint next week with Bank of America if it hasn't been resolved by December 18th."

"My service technician was great, he was very knowledgeable, easy to deal with and went into my cramped crawl space to service my upstairs unit."

"Professional, keep me posted on all the issues."

"Adrian told me what they were going to do and did it. Adrian explained progress along the way. Was very knowledgable and professional. He was very considerate by getting us a portable heater while we were out of heat. Spencer was also very polite and professional. You are fortunate having these two men on your staff. They represented your ideals well."

"Dustin is always very friendly. He is also a dog person, which helps. Most importantly (maybe), he knows what he is doing, shows me his completed work, lets me know how to use it, informs me about what to expect next visit."

"Arrived on time. Described problem clearly. Made appointment quickly to fix leak."

"Aaron (the technician was professional, knowledgeable and quick. The appointment process was a big problem. I had to call numerous times and had appointments scheduled but no one showed up."

"the technician seemed thorough and honest in his evaluation and service"

"Courteous and very clear at explaining the situation."

"Jason was very professional and thorough. He let us now of options to consider to upgrade our unit. Also gave the water heater a quick check up for us."

"Quickly resolved problem"

"Techno Ann was great You do not send out reminders for service When I called my service was scheduled for the time and date this dec for one year from now I had waited around with no one showing up My follow up call was handled professionally"

"Informative"

"No service was performed...... Promised reschedule did not happen. I'm waiting for a new service date...."

"Kevin was very professional, knowledgeable and extremely thorough . Photos were reviewed which provided context for what was done and why. Extremely good value for dollars paid and work performed. Devin was helpful in educating me on my currently (undersized system) and the reason for extreme swings in temperature during the summer. His product knowledge and benefits of each system was strong and convincing. I look forward to purchasing a system within the next year and your ongoing services."

"Your technicians are always very professional"

"They arrived on time and worked efficiently"

"Arrived on time. Were very professional and polite. Explained work they did and went over results. Did a great job"

"on time, friendly, efficient and neat"

"Dustin... took care of business!!! Thus he took care of us..."

"Fixed day we called !"

"Despite a telephone call from Freschi to me, a technician would be at my house the morning following my appointment to install a filter. I was told the first tech I would be bringing one. He did not and said he didnt do that. I didnt like him and Im disappointed that no one came the next morning, nor was there a phone call."

"Knowledge and efficiency of the technician."

"technicians were punctual, knowledgeable, and friendly"

"Efficient and very nice"

"Your techs are always do a complete job"

"Very knowledgeable and courteous"

"The technician provided the furnace tune up when I was not there, he called me to report the results, and to receive payment. I found him to be clear in his descriptions and to provide information about other services I might need."

"Very knowledgeable, arrived on time, respectful."

"All good"

"The service technicians were very efficient in removing and replacing the water heater, heating and A/C units and cleaning up the premises before leaving."

"Techs were professional, courteous, answered my questions so I could understand and upon arrival introduced them selves and shook hands which was greatly appreciated -"

"Prompt friendly thorough service"

"Ron and other technicians in the past have always been forthright and honest about maintenance and repairs."

"He was quick and thorough."

"Ron did the annual furnace maintenance for me. He was very professional, explained what he did and he gave clear and easy to understand answers to my questions. I appreciated his knowledge of this system and that he gave me his recommendations. Thank you Ron."

"if you could send out 3 men at one time, I think you could have serviced both of our hvac units rather than inconveniencing us with another appointment one week later."

"Kevin and Devon were very nice and efficient with their time"

"Kevin has provided our Svc. Mtc. before & he does a very good job. Plus he's a very nice guy!"

"Friendly, prompt"

"The service when they finally came was excellent, but I had to be rescheduled twice because of lack of service personnel on two prior dates. Thus my response to number 5."

"Kept me posted on arrival sons status of servicing. N"

"Jason was professional, friendly and paid attention to every detail."

"He did check all that needed to be checked & answered any questions I had."

"Some tech's not too good, some very good"

"Very accommodating and easy to understand"

"Jason was very friendly and respectful. Clearly Explained the work he performed."

"There were two service representatives. They were courteous and efficient and delivered the good news that our system was fine."

"Tech was pleasant as was the sales rep seemed to take longer than usual. I was concerned that Freschi no longer provides filters and tech/sales rep did not use those blue booties in my home. Otherwise Im satisfied with Freschi and its employees- thank you"

"Ron was thorough, conscientious and courteous."

"On time and professional."

"Quick and through"

"informative, let me know about various programs, in fact, I'm calling him today about the water herater."

"He was complete in his inspection and answered my questions factually"

"Ron was knowledgeable, conscientious, thorough and corteous."

"Jason was professional, knowledgeable and thorough"

"lied to , cheated, my trust in Freschi was betrayed!!""

"Sandra was a fantastic service expert. She was helpful, informative and got right to the cause of the issue. We were really happy to have her help!"

"Appt was set for 8-10:00AM. Technician did not show up until around 11:30AM"

"Ron and Jason solved my AC problem very professionally and quickly."

"Technician was very knowledgeable and did a very thorough job. Couldnt ask for a better experience"

"The technician conducted himself professional. He answered all of my questions."

"Ron was very thorough, polite and gave great information."

"very courteous and answering questions"

"No pressure"

"The Technician was very polite and explained he process he was using to complete the task."

"Excellent communication"

"Ron provided friendly and courteous service"

"Professional"

"Service person explained what he was going to do, showed me then performed the service."

"The technician took care of all of my needs and made me aware of other services that service experts provides, which I appreciate very much. I feel well taken care of with Freshi service experts. I would recommend this company to all my friends and family"

"Kevin was very professional in suggesting start kit and surge protection."

"Technician was friendly and knowledgeable"

"Courteous, efficient, honest. Can't be more pleased."

"INCREDIBLE"

"service technician provided complete assessment of our AC equipment and explained what he did and he was very nice to our dog"

"John was prompt, efficient, courteous and informative."

"Thorough, professional and polite."

"Service tech answered all my questions &!returned promptly from another service to correct a problem"

"knew the problem right away"

"Very thorough and complete service provided. Tech's were quite professional in their work performance as well."

"Jason arrived within the time frame given and efficiently completed the inspection of our air system and water heater. During Jason's inspection he told me what he was doing, what he was looking for and why. Further, Jason inquired if he had in issues/questions and answered all the questions we had. He also explained with various maintenance plans available to us."

"Never really diagnosed problem."

"The unit worked for one day after repair and is broken again. I need to call and schedule another appointment."

"Codee was very thorough and explained the issues well."

"The sales person was more interested in replacing the unit than repairing the unit."

"Codee was on time and very professional in explaining what she was going to do."

"THE TECH ARRIVED AT SPECIFIED TIME AND WAS VERY PROFESSIONAL"

"Problem was looked at and explained very concisely"

"Both technicians were friendly, worked efficiently and provided us good information about the state of our current AC & furnace!"

"Service person was very efficient and explained what was going with my a/c unit. Also explained about future problems and what options are available when it happens."

"1. Freschi quoted an A/C a few years ago and the phone person found his name but wouldn't take the effort to pull out his quote (you could have saved a drive from Brentwood to Oakland). 2. Drake was not prepared for the call and couldn't get the needed info from his colleagues back at the office. And I never even saw a sell sheet on the unit he quoted on"

"You didnt have my account on file, it wasted lots of my time trying to help you figure out what/where my account was, and the tech didnt finish his job- he took too long."

"She knew what she was doing."

"100"

"Codee provided excellent service and expertise."

"I'm disappointed that your company no longer provides a filter change on my furnace. I am disabled and it is impossible for me to climb into the attic to change it myself. I will now have to hire someone else to replace the $5 item! You may want to rethink this policy for folks as myself. Thanks."

"She was extremely professional and did whatever she could to get my system up and running."

"Personable. Thorough. Explained everything clearly. Used time efficiently."

"Jason was personable & seemed to be competent, but the next day our air conditioner wasnt working. Ron came & fixed It, but it was frustrating & very inconvenient for us."

"Scheduled appt on line and it said I would get an email confirmation. I did get a call the next day, no email."

"On time, knowledgeable competent service."

"Helpful suggestions and good work"

"Devon came prepared to answer my questions and was very informative."

"Kevin was very professional and detail oriented in the provision of the maintenance service."

"Knows the system well, and very efficient"

"Devin went out of his way to personally take care of a problem that I had. Ron was honest , up front and very professional. He did what he said he would do which was a first since Tom left. He followed up with me and also contacted me with Charlie who also followed up. Something I have had a problem with for several years."

"Very nice and respectful serviceman"

"He was very personable and knowledgeable ."

"Dustin arrived on time, was very professional, diagnosed the problem quickly and provided options for me to consider. When he left the systems was working properly again."

"Both of these gentlemen really provided excellent service as they were super professional and very knowledgeable."

"Very pro and told me everything he was doing"

"My original appointment was canceled by you. I was not informed of this until I called 1.5 hours after the service window. I wasted half my day waiting for no one to arrive. I was told that you called to inform me of the cancellation. No call was received and no voice mail was left."

"arrived promptly and was friendly. did a thorough job"

"Dustin tried everything he had available to solve our issue. When that didnt work, he promised another fix that will be addressed on the next business day."

"Dustin did a great job"

"The work was done efficiently and the technician was knowledgeable about the job."

"The technician named Christian was very personable and professional and thoroughly explained everything he was doing and the reasons for his recommendations as well"

"Fixed problem quickly"

"Jason was on time, very polite and fully explained the answers to my questions (re: air flow between zone 1 and zone 2), checked each vent for temperature and both returns. Further answered my questions about the thermostat and provided a tutorial re: aspects I didn't understand. Verty patient."

"Found the problem quickly"

"Diagnosed the problem and fixed it."

"Consultant was puctual. He was extremely professional and knowledgeable."

"I FEEL THAT IS REASONABLE ANSWER. SHE DESERVED THAT ."

"This service tech was very courteous and knowledgeable"

"Very satisfied"

"He did everything fine."

"Rapid response to problem Timely arrival by technician Problem solved"

"Jason could not have been a nicer guy. Explained the process in great detail, was professional and polite."

"Tech seemed to be knowledgable and checked the system."

"Ron and Rob were very helpful and professional."

"Sry professional, informative, and honest."

"Professionalism, work done, honest"

"She was prompt, courteous, efficient, thorough. She explained things clearly."

"Technician came on time and provided suggestions about what our system might need."

"A scheduled appointment was cancelled by Freschi and rescheduled.This is not satisfactory. An appointment is an appointment."

"Knowledgeable, friendly, informed of new products, not pushy."

"Both Kevin and Will arrived on time for our appointment. Again, both very polite and professional, very knowledgeable and shared information about my air conditioner and replacement options."

"He listen well. Polite. Solved the problem and spoke with via phone explaining the problem. Problem correct. Now I am happy and cool."

"On time, efficient and friendly"

"System still trips off & we dont know why. Weve had PGE & an electrician & the system is still not reliable. Not sure what the next step is."

"Arianna was professional, courteous and knowledgeable. She explained everything and answered all my questions."

"Technician was on time. She was friendly, leeasant, and easy to work with . Her work was very thorough"

"Excellent service and explanations."

"Knowledgeable tech"

"The technician was very, very knowledgeable and friendly!"

"Technician was professional, experienced and friendly."

"Personable, polite, professional, thorough."

"Ron Cirino spent ample troubleshooting time to pinpoint the problem. He explained what had to be done in a very professional and easy way to understand, he then performed the repairs and double checked to be sure everything was working correctly which was far more than the Tech that came out a couple days earlier. My system was working great after all was done. I give Ron Cirino 5 Stars for his professinalism and knowledge."

"fast, efficient. great team"

"He was very professional and knowledgeable"

"top notch tech"

"Efficient"

"Did not find correct problem with thermostat. Had to call in someone else"

"He was very personable and did his job well. He explained what he was doing, what was needed and gave future suggestions."

"Jason took his time and inspected everything. He took the time to tell me what he found and made suggestions on future needs. He was very helpful and a good asset to the company."

"I was not pleased with the quote that I was given on a heating and air cond. job. The price was way out of line with all but one bid out of the five I received. you were more than 50% higher than the winning price."

"All technicians were friendly, professional, explained all procedures and treated my home with care."

"My appointment was June 6 from 4-6. I received a call at 7:30. This company has been horrible from the installation day about 1 year ago . Now that you have almost $20,000.00 that was paid for new heater and air conditioning, you dont care about your customers."

"Professional, knowledgeable, good attitude, courteous."

"Zero knowledge / familiarity with Emme system which has been problematic. Specifically requested a service tech with Emme knowledge when appt was scheduled. Servicing tech did fine with basic service but not capable if addressing any questions / problems with Emme system."

"Very polite and professional"

"The Technician that came was very prompt and very nice. Also a supervisor came tomake sure we were good with the furnace and didn't need a new one. They were both very helpful and very informed and new our product well."

"Technician quickly showed me how to correctly access the control feature on the thermostat."

"The repairman explained everything, showed me the part that he was replacing, explain why he was replacing it. Also explain other things that needed to be done in the future."

"Very efficient"

"Dude knows his stuff, very skilled"

"Bart explained everything well and got things up and running. Our two minor concerns were he did not put on shoe covers when going through the house and his shoes looked a little dirty. Also he removed things to get to the heater but never replaced them"

"Chris was extremely pleasant to work with. Chris got our system up and running in a timely manner. So appreciated."

"Tech was very knowledgeable and personable."

"The Service Technician, Ron, was punctual, courteous and competent. Ron is an asset to your company and I will always call Freschi first because of Ron"

"Very nice employee! I have a major problem with the gal that I spoke with on the phone setting up the appt. She told me that the air filters would be on the truck & DID NOT MENTION THAT THEY WOULD BE $18.00 A PIECE!"

"Arianna seemed to do a very thorough job and kept me informed about what she was doing"

"I have been using Freschi for more than 25 years and have always had the very best service."

"Sincere and thorough explanation of work being performed"

"Technician was unable to diagnose problem with "cold switch" that prevented operation of compressor."

"Thorough and kept me informed"

"John was very good at explaining every step, and explaining anything that I didn't understand."

"Call me at 925-708-7726 and I will explain."

"Original appointment had to be rescheduled at the last minute because the office had triple booked on the day / time of the appointment."

"Codee arrived on time, very polite I got call that morning about her approx Time of arruval"

"Arianna was great. Called before arriving, knew just what to do and answered our questions. Went over the paperwork with us to show what she did and any recommendations. She also did a basic check of our water heater though I wouldn't mind next time having someone who could give it a more detailed inspection."

"Last two technitons were very good. One installed a new furnace the other adjusted the baffle unit. Everything else associated with "service experts" is totally unacceptable."

"I liked your tech. he was easy to work with and through."

"Chris arrival was perfect and ahead of scheduled. He was very polite to me and to my wife in his greeting. Chris was knowledgeable during testing the A/C unit and ensured it is running smoothly. We feel very comfortable with him throughout the testing and cleanup after he finished. Thank you."

"I found the technician cheerful, personable and capable to do his job. I would have liked him to use booties, but he explained that the shop had just moved and booties were not available for him."

"Ron was very friendly and informative"

"The technician came and left without resolving the problem. I was charged &99 for him just to clear my alarm codes. He said he didnt know what the problem was and to call if the alarm triggers again. He said he didnt like the thermostat and I should replace it with a Lennox bc it doesnt have a section to report codes. I told him several times that the alarm keeps triggering even after I clear the codes but he said, just call us out again if they trigger and Ill reset it again but I dont know how to fix the issue or what the problem is. I feel that the tech should had called rheem and asked them for assistance, my unit is brand new less than two years old."

"The cost for services seems to have increased from d$85 to $119 in one year. That is a LOT. Other companies are very competitive with yours. I would have thought a power surge protector would be included with the original equipment. All the suggested "add ons" are quite expensive. We are pleased with the overall service and your technicians services."

"Arrived on time. Heard my issues. Was straight to the point in assessing and fixing the problem."

"solved my problem- previous technician had left device off"

"a complete evaluation and explanation were given by the techs."

"He was very pleasant and fixed the problem in a short time."

"Technician arrived on time and explained what he was doing"

"Friendly, efficient"

"Customer service"

"On time and very thorough"

"Competent & polite."

"On time; work completed peomptly"

"Arianna checked everything and made sure numbers were where they should be"

"Arianna was efficient, pleasant, and right on time."

"Chris was very efficient, knowledgeable, courteous and friendly."

"I called Freschi three times before my appointment and asked the tech to bring filters. When Dustin arrived I asked if he brought the filters I requested, he said NO. I said I was told you guys carry them in your trucks, he said NO. I said. I want filters, it is part of my plan. Dustin said with the equipment I had that I didn't need filters. I still want filters anyway. I called the office again Wednesday and I am waiting for a tech to call to make appointment to come and put some filters in, but I don't know when that will happen. I am not pleased at all. I had better customer service when the company was Comerford, at least Mr. Comerford cared about is clients. I'm looking for a new HVAC company. I'm Very Unhappy. Dustin also put on my receipt that it is recommended that I get two parts. I just had my new system put in a year or two ago, why would I need new parts now????? I'm livid and do not want Dustin coming to my house again."

"Always great service and employees who know their job well"

"Codee was courteous, prompt and seemed to enjoy her job."

"Representative explained options available clearly and what opportunities they represented. Courteous and answered all questions."

"Bart was very professional and very nice to my dog Ruby."

"He was friendly and helpful. He answered my questions and gave me some suggestions. It was late on Friday of a 3-day weekend, but he contacted someone to give me more information on the possibilities for a new A/C."

"Appointment time was changed 3 times"

"Respectful and very good service"

"She was professional, friendly, and timely."

"Ron did not check the registers in all of the rooms for air flow."

"Tech was professional and helpful. Answered questions and explained current conditions and possible areas of concern."

"Ronald did a great job and was very informative! Gave me suggestions on keeping my units running longer..."

"The problem was fixed"

"Substandard workmanship,requesting refund and getting no help. No return phone calls from staff. 3 weeks and running"

"Technicians went about their business quietly and neatly. Arrived over an hour late due to traffic but we're finished by 2 pm"

"Courteous, knowledgeable"

"Friendly, courteous, and knowledgeable. Unable to repair everything."

"On time and very professional"

"He got furnace woring quickly and I'm warm again"

"She called prior to arrival, was on time, was thorough in her work, cleaned up and left it as she found it."

"The sales agent showed up before the tech was even done with a sales pitch. We were told our part was hard to find and when we asked for the part to be ordered, we never received a call except from the sales rep wanting to sell us a 20k bundle. When we called inquiring about part, we were on hold for over 20 minutes. In the mean time we have received another call from the sales rep wanting to discuss a new unit. We called another company who came out next day did a full diagnostic for the price quoted on the phone, your company quoted visit and apparently diagnostic is another $100 on top, and after a discussion about cost decided to make an appointment with their sales rep and bought a new furnace. Also when we asked them the cost of the part you didnt bother to order it was $800 less than you quoted us and is not at all hard to find. Trying to swindle and up-sale people is bad business and we will never do business with you again."

"Jason was professional and efficient."

"Ron explained the ratings and condition of our Lennox AC"

"Arianna was professional, knowledgeable and courteous."

"He has knowledge. Kevin is trust worthy."

"Service technician was very knowledgeable and did his work extremely well my only complaint he tried to sell me A new system and hes not the only one I love you text start out by trying to sell me a new system when Im ready I will call you but when I call through service I expect service only and recommendation of what parts need repair"

"Did a good job"

"Ron was pleasant and professional"

"Substandard repair (lasted 2days) office does not return calls,"

"The technician was very professional and informed me of everything being done."

"Excellent service"

"Personable, Informative, Cordial and Knowledgeable about the work he performed"

"He arrived on time ( actually 15 mins early), explained everything clearly, pointed out a mistake in the original installation."

"Very professional technician. Gave several ways of how we can improve the air quality in the house. He was very helpful."

"Dustin arrived timely, went right to work."

"Cristian seemed to be very good at his job."

"John performed what was asked for. Was candid, but realistic, and I got the appropriate level of assurance. I also appreciated the early arrival."

"On time. Pleasant and knowledgeable"

"Very knowable"

"Professional"

"Great service and showed up on time."

"Excelent"

"the technician was quick, on time and has a pleasant personality."

"I would expect nothing less"

"Nobody's perfect"

"It was fine"

"Jason was very thorough and he explained everything quite clearly when he was done."

"Excellent service and very knowledgeable and courteous"

"Great service."

"Kevin arrived on time, was polite, informed me of what the problem was and what he did to correct the issue, including ordering a new part to, hopefully, ensure that the problem would not resurface."

"100"

"Everyone is friendly, helpful, and most of all respectful and truthful, we appreciate the honest feedback concerning our system"

"My new unit was supposed to be installed last Saturday, but the parts didn't arrive."