Freschi Service Experts Reviews

"He was well informed and passed it on to me."

"Vili did a great job and was very helpful"

"Very thorough!"

"Explained every things and good person to deal with."

"did a great job very informative"

"Your people are always polite courteous and professional."

"Professional on time information given well done"

"Professional on time information given well done"

"Appointments was between 8-10. TechniciAn did not arrive until 4:30 pm. I had to make 3 phone calls to get someone out. Someone should have called me to advise me that they could not make it on time"

"Very professional person"

"Arrival time was 12:30 for the first and second furnace maintenance appts scheduled for 10-12noon. Reports were incompletely/wrongly filled out with the new report card system recently put into place. Out of 4 expected report cards: #1 was done in duplicate; #2 lacked written recommendation; #3 and #4 totally missing."

"Your company provides great service. Been a customer for 15 years."

"Your company provides great service. Been a customer for 15 years."

"Techs knowledgeable. East to get on phone"

"Great service by Darrianjust took longer than expectednot his fault since he couldnt get replacement fusenot sure if they should normally be in stock"

"Thorough, timely and friendly maintenance service."

"Expected a call behirdd Ed arrival as th as t was stated to m red c when I made to h red appointment but service was excellent"

"He was thorough and polite."

"Service was on time, excellent, and technician was friendly. No problems."

"Polite worker. Explained well.,"

"Hugo was awesome. He was thorough, friendly and professional. Hugo went out of his way to explain what he was doing and asked pertinent questions of our use of the system. Hands down, Hugo was the best service technician weve dealt with yet."

"Technician arrived promptly and was very nice."

"Daniel is a great asset to your company He is always on time and very kind and professional Being that I have a handicapped brain he is always very at explaining anything needed about my service"

"Technician was thorough, focused, knowledgeable and trustworthy."

"very nice and polite. Put on covers over shoes. Explained what he was going to do."

"went ok"

"Workers arrived late as they let me know and worked outside ninth dark. Provided me with feedback and answered questions ."

"Very professional. The problem was identified and fixed."

"8.5/10 Reasons; 1- wrong equipment ordered, causing delay 2- installation was bumpy, lack of communication & coordination between sales representative (project owner) and installer, 3- surprise information about Archon & City sign offs, poor customer management and lack of transparency 4- surprise info about preventive maintenance requirements, e.g., filter housing inside equipment! Perhaps with organizational training and fostering inter-departmental communication skills, company can perform better, be more efficient and more cost effective, not mentioning warm total customer satisfaction"

"They were very professional, polite and helpful."

"The Team of technician (Vili & Brian) that come out to your home are just great at what they do. The feeling of having each other's back and including the homeowner is what is all about!"

"The service man went over what the inspection cover"

"Villi was a great Tech Very truthful and honey man"

"This company swindled a 89 year old man into a 10 year service contract. He paid 1,400$ and non of that money went towards the AC unit. Try to get it canceled after his death was a joke.over the year he laid 140$ a month and it only took off 2% of the total cost of the unit."

"There were 4 technicians who performed the duct cleaning. They were careful, thorough, and extremely efficient. Plus, because carol and I are advantage plan members, we enjoyed a huge savings!"

"There were 4 technicians who performed the duct cleaning. They were careful, thorough, and extremely efficient. Plus, because carol and I are advantage plan members, we enjoyed a huge savings!"

"Excellent Service . Person was on time and very friendly, clean and helpful"

"professional"

"Excellent service and answered all my questions."

"Freschi service personnel have always been great."

"A great company all around"

"Best knowledgeable Tech that was truthful about needs"

"Great Service"

"The people who came to our house were respectful, courteous and knowledgeable."

"Technician"

"There are many companies providing this type of service. I don't know their costs or business approaches, but I would recommend they research them and choose the best for them."

"Great customer service and expert technician."

"Professional, reliable."

"The technician Gerado was excellant"

"Products are reuable. Service is generally good."

"Always responds to questions and concerns. Appreciate honesty. Work is timely and appropriate."

"Darrian was professional and courteous"

"Very professional and have always provided excellent service"

"Everybody from the scheduler to the technician, Vili, were courteous and helpful."

"Efficient technician"

"Your technician took the time to inform me what he was testing and what the results meant. Courteous and put on the blue booties to not soil our carpet."

"Quick response. The technician was able to trouble shoot the problem and our system was up and running in no time."

"The service is excellent but the cost should be reviewed."

"The Freschi people who have come to 'tune up' my heating equipment have all been helpful and appear to be competent."

"Our 6 yr old furnace 'needed" a $300+ part and we were told that on the next visit we might need a $500+ part. The reason we started doing business with you is because our former service did the same thing. If this continues, we will be looking for a new provider. Hard to know who to trust!"

"Very good service"

"In general, everything is going fine. Just a few small incidents that I needed to deal with."

"Highly recommend."

"Technicians are on time thorough and on time. The only reason wasnt a 10 was a salesman tagged along which was a bit difficult distracting"

"Daniel did a great job. He was professional, timely and friendly."

"The technicians are very professional and are very knowledgeable. Very satisfied with the work they performed."

"Team is very courteous, knowledgeable and thorough"

"Your techs do a great job, and make it so that there is one less thing in my house to worry about. The only minor negative is that I always get a sales pitch for some thing I may not need."

"Timely and knowledgable"

"Very good technicia, thorough and explained well."

"I have been you for years and I have never been unhappy and I have told neighbors to call,they wont sorry"

"Prompt and and knowledgeable"

"Air Conditioning not checked. Salesperson accompanied the service tech."

"The technician was great."

"Great service"

"The technicians sent were Courteous and ready to answer any questions"

"I have always been satisfied, that is why I have with you so many years"

"Both of the gentlemen that were in my home for the service very very respectful of my home and myself. They did such a great job of explaining everything before they did anything."

"Good job"

"The technicians are thorough in their work, readily answer questions I had, friendly, polite, and respectful of the property."

"these guys are great"

"Very efficient and courteous"

"Maintenance Techician Daniel Granadeno did an excellent job. He was professional and friendly, and explained everything in detail."

"Excellent Service"

"Great service, expert technician, great customer service on the phone such as, April was very helpful to my request and great company."

"Very professional, knowledgeable, efficient technician and office connection has consistently been helpful and well organized."

"Courteous worker, did a good job"

"Filters were not washed. When we asked about this they said they looked good and the cold weather would hinder drying. Also one of the technicians (Jeff) smelled strongly of alcohol. He was pleasant but this was concerning."

"Service man checked my heater and explained everything. Plus confirmed it was working good"

"Terrific service professional l"

"I feel they are caring, knowledgeable, good workers."

"Have always used Freschi."

"They were prompt, pleasant, and professional."

"Working with the best"

"Promt and efficient service."

"The price was too high And I was told that would take sometime to do this And you had to order the part. I had others do it for almost have. And went to get the part And was done quick .the same day Is not hard to change this part."

"Service has nearly almost been very good."

"Customer service is BAD. That woman T. Had bad attitude doesnt are about customers"

"The service technicians are good, if they show up. I rated service low because we had a 4-6pm window and no one came or called. We called in and were eventually given 6-8pm. This time the technician called to say when he would be coming and provided good service. Your call answering is awful and we could barely understand her."

"Knowledgeable,courteous technician."

"My confidence with Freschi isn't where I want it to be in terms of technicians that come over to perform preventive maintenance on our HVAC. They are not always very communicative with customer on the results of their maintenance. Although they leave a maintenance report with the customer, I think they should spend a few minutes reviewing results with customer instead of speeding off to their next appointment."

"Good service by polite people."

"I always receive polite, professional and thorough service"

"Friendly and dependable technicians and office staff."

"Personality and professional"

"Had some problems in the past, finally resolved, but too an inordinate amount of time"

"We have been a customer for many years and have received the best service."

"Quickly figured out the problem and quickly fixed it"

"Very polite and professional"

"The service and personnel have been spot on. From early sales quotes, to maintenance contracts, and customer service."

"Daniel the service tech was very professional and did a great job"

"on-time, quality service"

"Always great service and knowledgeable technicians"

"Great service, from reception to the techs that came out"

"Very knowledgeable and pleasant to discuss options."

"So far I am satified"

"I like their thorough service."

"very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."

"I do not recommend unless asksd"

"Everyone is always very professional, efficient, and friendly"

"Honest, professional, respectful"

"So far so good"

"Efficent"

"He was through in going over our furnace and checking our filter. We had nothing with our unit again this inspection.!"

"I've been with Freschi/Service Experts a long time. Their products and service have been superb. This last request for help occurred on Sunday and we were without heat. They were out here within a couple of hours and fixed the problem."

"Process was easy and simple. On time. Knowledgeable."

"Explanations for all questions. On time."

"Excellent service. If we have had a problem, it was taken care of."

"Professional and courteous"

"service is competent, reasonable and on time"

"I have found all the employees that have been to my house have been very helpful, kind, and good at their jobs."

"Expected to do well and did, but not above expectations."

"The technician was extremely knowledgeable and was able to get us back up and running very quickly."

"Best service technicians in town!"

"I've never received anything but stellar service."

"Excellent in explaining HVAC systems and different options for us"

"On time, efficient service."

"Daniel was fantastic!"

"The service is good."

"The guys were very professional and thorough."

"Daniel was friendly, efficient, and explained things veery clearly."

"Sales Reps. presentation was very informative and knowledgeable. Presented different HVAC systems options , so we could decide what works best for our sq. footage and budget.No doubt they our a quality HVAC Co.that I highly recommend"

"Professional and knowledgeable"

"Our techs were absolutely great"

"The first tech we had back in 2020 or 2021 was not very good, but the two who came out in November of 2022 were great."

"My needs were met."

"I have received great products and services from Service Experts for years."

"Excellent servicetechnicians are friendly and professional."

"Polite, very informative, cleaned up and wore bootie without me asking (it was raining outside like crazy)."

"Vili Was a very concerned and considerate technician, customer driven and very confident and knowledgeable"

"Quick efficient service"

"Our repair man Vili was great he did far more than i expected him to do. He was great hope to get him again."

"Staff arrived on time, were polite & did good inspection job."

"Excellent service, knowledgeable service person & fair prices."

"Edgar used conductive tape to cover the kill switch, which arced and blew a circuit breaker when Dustin tried to remove it. Edgar should have used rubberized tape and should have removed it. He also forgot to reattach one of the connections of the capacitor, causing a loud whining and vibration noise when the fan started. We called in, and Dustin came and found these problems. He fixed them."

"Quick precision work"

"The person who came to check the furnace was excellent."

"Your technician, Daniel, was able to fix my furnace soon after the replacement control board was received. He was knowledgeable, professional, and pleasant to work with"

"Technician on time , knowledgeable, helpful, friendly, and thorough."

"The response time for service, especially during an emergency that We had."

"April has been very good to work with ion getting parts and then following up with scheduling Dustin, who seemed well versed in the equipment involved. I appreciate both of them."

"Responsive and competent"

"Cordial, knowledgeable and efficient"

"The technician for the first scheduled service on December 5 did not show up because of a snafu on your part; I was told the wrong office scheduled the appointment. The technician showed up on time December 18, but did not clean the filters because he said the temperature was too cold for them to dry while he was here. Your service used to be much better. Ive been a customer for more than 20 years; this was the first time I was displeased."

"Nobody's perfect."

"Peace of mind during the winter. Also employees are easy to work with."

"Prompt and good service."

"You did what you needed to do."

"Technician is knoledgeable, accommodating & very helpful."

"Kudos to April - My furnace was not working 12/5. I called for service between 8:00-8:30 am & was told you were booked for the day, nothing available until 12/6. I was not happy but there was nothing I could do about it. Around 8:45 I received a call reminding me of my 12/6 appointment for membership maintenance. I mentioned my furnace not working & that no one could come to look at it same day. April jumped on the line, said that could not be right and asked me to hold for a moment. She came back on the line & told me that someone would be at my house within 45 minutes! She sounded very disappointed that the service people I had initially called had put me off so quickly. April obviously knows what great service is and she should be commended for representing your company so well. As to that other department, perhaps a few lessons about good customer service, taught by April, would be in order."

"Service was prompt and he was able to identify and fix the problem"

"on time, helpful, made good adjustments"

"Your phone system is terrible and people who handle calls are inefficient and cannot understand language."

"Good service"

"Edgar the technician said he would call the office to set up an appointment for our thermostat. Never received a call from the office"

"Very quick,professional and friendly. Technician was excellent. Everyone was exceptional"

"I purchased a new furnace and AC unit from Freschi 4 years ago with a no interest rate for 5 years. I am happy to say that the furnace and AC has worked flawlessly, and the continued service is outstanding."

"On time. All the time"

"Reasonable rates and good service."

"Great service! Fair price!"

"Tech was ontime and courteous"

"All the service was excellent. Everyone we dealt with was friendly and professional. We received a quick response and the serviceman was knowledgeable and informative. A great company."

"You provide top rated service"

"Great service and helpful with information."

"Technitian was efficient and personable"

"Everyone I have talked to about your service has someone else."

"I have no idea how your services compare to others"

"They responded quickly and the gentleman that came out was so helpful and courteous"

"Didn't fix the problem"

"Quality service"

"Edgar did a thorough job"

"Reliable service."

"The technicians were professional knew the history of my equipment and my property. They were quick and efficient"

"Dealing with experts"

"Reasonable price - helpful service person"

"You always provide a great service"

"The tech showed up on time. He worked quickly and efficiently. I asked him about measuring the air flow velocity in the various registers around the house; he told that was not a task that techs do. In the past, Freschi techs have done this. Also I think he changed settings on the thermostat, and the furnace ran all night. We had to re-program it."

"It took 3 weeks to get the part needed to fix my furnace. Not necessarily your fault, I understand supply problem but still inconvenient."

"I have used Freschi for many years and I have been very happy with the technicians who have come to service my HVAC system."

"Very efficient"

"Awesome work"

"I booked online and there was zero visibility on your membership. This required me to pay $99 extra on my service call."

"The service representative was on time and finished quickly"

"Our technician, called me to let me know that he was ahead of schedule allowing us to return home to meet him. He was courteous, clean and contentious as he worked."

"Been with Freschi for over a year or 2. The first encounter was when the fan on my unit broke. The technician did not sol me anything but advised to only replace the broken fan and he will check for warranty before billing me. Lucky enough it is covered by warranty and the part installed still at working condition."

"Excellent service and maintenance"

"The technicians are friendly, helpful and efficient. Appointments are kept and office personnel are friendly and efficient."

"Excellent service"

"All my experience with Free chi has been very posative."

"Timely & efficient."

"excellent service"

"good service"

"Reliability, promptness, systems knowledge and courtesy."

"All my experience with your company has been extremely posative."

"I was very impressed with our technician. He wrote up our report very legibly-- which is usually not the case. Usually it's just scribble- completely unreadable. And our technician explained about everything he found and wrote about. He was very respectful and efficient. We very much appreciated his efforts."

"Good customer service (called before coming, on time, pleasant, kept me informed). Efficient, technically smart."

"good service"

"Trouble free."

"Professional, personable"

"The tech.fixed an error that was made previously. Also the original date for service was scheduled on a day when no one came."

"The No show for my October appointment with absolutely no communication!!!"

"Kevin is very professional, respectful, and friendly. He did a good job of troubleshooting my heater, and then coming back to replace the necessary part!"

"On time service"

"Excellent service"

"Respectful thorough and professional"

"Would have been a "0" except delayed service."

"No show at time provided. Got two different responses as to why no technician and had to make three phone calls to get someone out to my house the same day"

"Courteous and on time. Respectful and informative."

"Very good service, technician knows his job well"

"Scheduling mix up on your end..."

"Good work. Professional"

"Professional and experienced"

"The technician told me that I needed a new hose, and showed me where the old hose was leaking. It has been 2 days, and I have not been contacted with any options as to repair cost and time."

"Efficient service"

"answered all my questions; very friendly and courteous; worked very hard but did not leave a mess; and taught me how to use a thermostat"

"I was going to ripped off! I have Fidelity National Home Warranty & forgot to call them. Before I did however, I was told I needed a $773 replacement part (INDUCER). Thank goodness I cancelled and called FNHW and when they inspected the unit on the roof, the inducer was fine and the trusted representative started by heater remotely and everything worked fine!"

"Did not have correct filter on first visit despite me telling the office on 3!prior occasions that my furnace needed a special size. So had to schedule a second appointment to install correct filter."

"Technician came on time, was professional, and answered all my questions."

"The tech came with the parts he thought was needed and found they where not needed saving us money. They where real pro's."

"Prompt and they honor our maintenance agreement"