Freschi Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,289 Reviews
miguel M.
clayton, california
"He was like the typical arrogant used car salesmen. Refused to listen to what I wanted or needed. And came Cocked & Locked to make a sale!"
david L.
clayton, california
"He fixed the problem and instructed me what to do if it happens again."
pete J.
pittsburg, california
kathryn D.
antioch, california
"Was very thorough"
michael E.
pittsburg, california
"The tech gave our AC unit a tune up. Appeared to do a thorough job and he was a nice polite young man,"
bruce H.
antioch, california
ms tischler T.
walnut creek, california
"I have been having numerous issues with my Advantage Plan program because they couldn't find it, couldn't even figure out if I had one, however when I just encountered the last problem every one worked so hard to help me clear up the problems I was experiencing and get my A/C running quickly. Thank you all!"
kristine F.
vallejo, california
"Both the Sales/Project Manager and Technician were excellent...Both Daniel's were very professional ad at the same time very personable. Having a handicap of a Brain injury they both made me feel very at ease and explained everything thing they were checking to me and even wrote down notes for me to remember things we discussed."
edward L.
concord, california
"Jeff in sales, and all of the installers were courteous, conscientious, and very knowledgeable. We were very impressed with all of them."
joanne A.
antioch, california
"Our technician, having been to our home several times before, understood our two A C's and their quirks. He was courteous &, efficient,"
madeline C.
walnut creek, california
"Your technician, Julio (1527), was very professional and respectful and explained his findings to me."
katherine L.
concord, california
"Very through and friendly."
jennifer C.
pittsburg, california
"Service was exceptional-just waiting for suggested follow up appt. Expecting follow up call."
elizabeth A.
walnut creek, california
"Great customer service"
jon M.
concord, california
dan B.
antioch, california
"Second visit for mantinance that the technician did not have the correct filter to change out the dirty filter. we still have not head back from anyone as to when the filter will be changed"
joseph B.
pleasant hill, california
"Very professional"
david H.
concord, california
"Daniel was on time, considerate of our home, did a good and complete job checking our AC"
luis M.
antioch, california
linda S.
antioch, california
"Julio called to let me know when he would arrive. He also said that Kevin would not be with him. He checked the outside and inside units. He was answered my questions and was polite."
carol P.
walnut creek, california
"Informative technician"
william C.
walnut creek, california
"-"
mrs arnsdorf A.
berkeley, california
"The service man was very helpful and explained the transfer of my account to Concord and ongoing service. Until I reached the Concord office, my responses would have been "Very Unlikely" because it took TEN contacts to get my appointment!!!!!!!"
peggy H.
pittsburg, california
michael M.
oakley, california
earl F.
martinez, california
"Our Lenox thermostat stopped working and the tech couldn't find the problem and we couldn't use our air conditioner in 100 degree weather. I suspect that this unit is just too complex and subject to more than usual failure. I would like to have been given the option of installing a less complex unit. Also I had an appointment for between 8 and 10 and no one called and the tech didn't arrive until about 4:00 - never had this problem before."
michael B.
pleasant hill, california
judith C.
walnut creek, california
ed S.
antioch, california
"My opinion"
mike J.
pittsburg, california
"Service tech, Daniel was very helpful"
teresa P.
antioch, california
"Both of the workers were professional, they arrived on time, and were fast and efficient, and knowledgeable , and also were respectful of our persons and our home, by keeping on their masks and there shoe coverings. Thank you"
rena B.
antioch, california
"On time, professional, knowledgeable.friendly."
jeffrey W.
antioch, california
"Very courteous, professional tech"
kay N.
antioch, california
"they were outside all the time and didnt talk much until they were leaving"
vanji J.
pleasant hill, california
"Tech was late and on more than one occasions did not show up. I asked to speak to a manager and as of right now 7/9/21 no manger has ever contacted me.."
cp mortuary M.
oakland, california
"very professional customer services"
gerald S.
walnut creek, california
"prompt service with not much sales pitch"
wayne M.
brentwood, california
"Knowledge high, good at explaining."
jims A.
antioch, california
"Rick was very knowledgeable and thorough thru the process of repair. Very professional !!!"
nadia D.
concord, california
"first time working with our sys. He could not say why unit is set at a certain temperature but still runs much cooler than programmed."
peggie H.
clayton, california
"All four servicemen were efficient and knowledgable. My only disappointment was that they were not all vaccinated. They did wear masks inside my house, but I wish they were vaccinated."
john H.
martinez, california
"He cleared the plugged up drain in a matter of minutes."
donna B.
antioch, california
"I am comfortable with the tech."
ms pitchner P.
antioch, california
"The technicians were very knowledgeable, prompt and courteous."
virgina H.
clayton, california
"Problem still not fixed"
joyce C.
walnut creek, california
paul T.
martinez, california
"Jeff is knowledgeable, relaxed and confident. He answered every question clearly and explained my options."
pete M.
walnut creek, california
"Jason was on time (even early) and efficiently checked the two A/C units"
nancy R.
oakley, california
"Jason was great. It was getting appt set, ordering filter, and dealing with call center was a FIASCO. You can call me if you want a list of everything that went wrong trying to schedule appt!"
michael V.
martinez, california
"Very efficient"
federico B.
antioch, california
"technician's expert knowledge and customer focus"
daniel F.
pleasant hill, california
"The service engineer was knowledgeable and understanding. One of the best AC engineers I've ever had."
mike B.
pleasant hill, california
dale L.
hercules, california
"Service technician very helpful and communicative"
barbara B.
fairfield, california
"He was very knowledgeable about his job and friendly"
cathy C.
walnut creek, california
"I was put on a waiting list and told I would be called a half hour before the technician arrived. No date/time of arrival specified. If I wasn't working from home, I would have had to take time off from work to wait around for days. it took 2 days to have someone come out, and only because I called the 2nd day and said I still hadn't heard from anyone. It would be better service if you were able to provide a date/time for a service appointment. The technician was very good and addressed all my concerns. The scheduling was the problem not the technician."
fred C.
antioch, california
"Julio arrives on time, which he was very polite and introduce himself to us. He has his mask and shoes covers on and we're very happy he did that. His performance in checking the equipment was excellent. He has good communication skill that we can understood every words he said. He clean up the area that we appreciated that.. Thank you.... ."
frank K.
antioch, california
"They did an excellent job with the installation and follow up."
sue H.
walnut creek, california
"Very Professional, knowledgable, careful, respectful of property and am hoping the work they did will solve the problem. Time will tell."
suzanne J.
concord, california
louise G.
concord, california
"They took their time and seemed to be very thorough.;"
elita P.
walnut creek, california
bill C.
concord, california
merwyn P.
clayton, california
"Dustin was informative and efficient."
michael L.
brentwood, california
clarence C.
brentwood, california
tom mowry M.
pleasant hill, california
mike G.
brentwood, california
"Dustin came out to see why our air conditioner kept tripping the breaker. Dustin said that he checked for loose wires and that we would need to spend $8000. to have the condenser replaced to repair the problem. I had another technician from another company inspect the problem. He found 3 loose wires and said that was the cause of the problem, he tightened the wires and everything works now. Dustin failed to diagnose the problem, failed to fix the problem, and tried to sell me something I didn't need. The other technition found some things that are very concerning to me. Please have the owner of Freschi or at least someone in upper management call me. Mike Graham cell: (925) 522-1052"
herbert W.
concord, california
"He came when we were told he would arrive -- 2 hr window. Still waiting for a part he said he would get and contact us to install it."
kwang Y.
concord, california
"The Technician came as promised & fixed the problem"
karen S.
martinez, california
"Jason the technician did a good job diagnosing the problem. However, the fix requires a part that apparently had to be ordered. I was told I would receive a call or email telling me when the part was ordered, how long until it arrived and an estimate of when the part would be installed. I call 5 times (was hung up on once) and on the 5th call in the evening I learned the part was ordered. No further information has been received. My entire heating/AC system is currently OFF because of this problem so I would expect at least some attempt at a status update."
robert T.
walnut creek, california
karen D.
pleasant hill, california
"My air conditioner went out the night before it was going to be over 100. There was a repairman out at 10:30 pm and fixed it"
arlington church C.
el cerrito, california
"Very thorough and polite."
christian B.
martinez, california
"The technicians who were dispatched to assist with our broken central AC unit, were both extremely knowledgeable, professional, and friendly. They explained the issue very clearly and were able to resolve it quickly."
loella H.
walnut creek, california
"I never give a 10."
mirna G.
faifield, california
"Technician was detailed with his job. Always informed what he was doing and explained everything."
nilda S.
pleasant hill, california
carol M.
brentwood, california
"Professional, knowledgeable, interested in how I use my A/C to get the best coverage."
bob M.
clayton, california
mr peterson P.
brentwood, california
"Techs were informative and professional"
jean H.
fairfield, california
"Polite and efficient with his time yet still friendly and good convo"
peter C.
concord, california
"Because you asked"
richard J.
vallejo, california
"Your Phone messages are terrible. The person either rushed the phone number or whispers into the phone. We had to call to schedule the appointment because no one called us."
lucy C.
concord, california
consuelo S.
concord, california
susan D.
pittsburg, california
"Kevin is always very friendly, polite, knowledgable and caring. He is thorough in checking my systems and makes recommendations as needed."
greg L.
antioch, california
"He did the service he was scheduled to perform in a timely manner."
jim B.
concord, california
sonja F.
antioch, california
"friendly and efficient"
chapel the chimes C.
oakland, california
juan R.
antioch, california
"Great technician!!!! Very knowledgeable and answered all my questions."
pat K.
concord, california
"they were on time and kept me informed of what they were doing."
mr bartsch B.
pleasant hill, california
"Julio was friendly and efficient."
delora K.
antioch, california
lilian V.
pittsburg, california
"He knows what is the problem right away."
maureen V.
pleasant hill, california
"Will, did a great job explaining and making sure we were making the right decisions."
ellena T.
pittsburg, california
"Courtesy and professional. Did not encounter any problem."
patricia N.
antioch, california
mas N.
walnut creek, california
caitlin and anthony K.
fairfield, california
"Colby was friendly, professional, and explained things very well."
donald S.
concord, california
"Kevin was clean and knowledgeable"
mr gouveia G.
concord, california
"Communication skills of those who did the work."
frank B.
concord, california
"Julio was on time, thorough and answered any questions we had."
magdalena S.
concord, california
"Both technicians were friendly and professional"
rachel S.
antioch, california
"The technician was knowledgable and professional and able to find the problem right away."
jose A.
antioch, california
wanda K.
concord, california
"Technician very courteous, willing to answer all my questions. It was so nice to have prompt service and all on a Saturday evening."
norman S.
concord, california
"Jason DeMarco arrived on schedule and provided understandable details about the system."
peggie H.
clayton, california
"Jason was polite and knowledgeable, so my rating does not reflect his service. My rating reflects Freschi internal communication. In my original online request, and subsequent conversations with the dispatcher, I made it clear that I needed inspection under the house. Jason was unaware of it when he arrived and was not prepared to inspect. He performed routine maintenance satisfactorily."
henry D.
pleasant hill, california
"The problem with my air conditioner not cooling was quickly diagnosed by Technician Dustin and solved. Service was great!"
anita A.
pleasant hill, california
"Prompt, courteous, professional"
connie R.
discovery bay, california
"He was timely and knew the problem and took care of it."
lynn R.
brentwood, california
"The system Is not working 24 hours after service and supposed repair was done!"
jay M.
pittsburg, california
melvin L.
concord, california
"Technician seemed not to know what he was doing"
priscilla S.
concord, california
mike N.
martinez, california
"Colby was on time, friendly, extremely knowledgeable, and was very honest. He was able to diagnose the problem quickly and didn't try to sell me services and/or equipment unnecessarily."
chet R.
antioch, california
roberta A.
antioch, california
"Proffessional Great person"
raymond D.
clayton, california
"Quick response and fast diagnosis of problem. Removed and returned to truck the replacement capacitor since that alone would not have been sufficient to get the failed compressor to work."
cecelia A.
walnut creek, california
elizabeth A.
walnut creek, california
"Great customer service and very professional young man.. Very caring and great all around.. I told him if the technician that I requested were on available that I would like him again.. ??"
barbara G.
concord, california
"Julio was nice, friendly, knew the job, and explained all."
virginia C.
vallejo, california
"I guess everything is okay."
katherine V.
walnut creek, california
"Technicians were on time, professional and thorough."
nunnelly R.
pittsburg, california
raymond S.
martinez, california
janet M.
fairfield, california
"Julio was very easy to talk with. He was able to answer all my questions."
debby B.
concord, california
james C.
concord, california
"The technician was very good. Due to co-vid and Freschi newer policies was not able to clean our filters, which is sad because we are seniors and need the assistance that Freschi used to provide."
fanny R.
pittsburg, california
"I was very dissatisfied because I just bought this unit five years ago and now the valves are leaking"
richard B.
dicovery bay, california
michael M.
pleasant hill, california
"The service was scheduled quickly and the technician solved the issue in less than 5 minutes"
rose M.
antioch, california
barbra Q.
american canyon, california
"John keys was very knowledgeable about products also very professional.That to us is a plus!!!!!"
nancy R.
walnut creek, california
helen C.
martinez, california
"arrive on time"
michael P.
concord, california
"On time, fast service"
lucinda C.
martinez, california
"Arrived right on time, worked quickly & kept clean (tarp on floor etc), and explained everything clearly."
kenneth F.
walnut creek, california
"Courteous, thorough"
pamela S.
oakley, california
thomas M.
brentwood, california
darlene H.
martinez, california
"Checked all readings and verified with panel correct readings. He double checked after adding freon to be sure not too much added."
joan B.
concord, california
"Colby was on time, efficient, knowledgeable, and safety conscious."
ted C.
concord, california
"Technician was polite and answered all questions while working."
jane B.
walnut creek, california
"On time, polite, covered shoes, explained service"
julia M.
brentwood, california
arthur B.
concord, california
"quick and professional"
jennifer H.
antioch, california
"The guy was nice, and super helpful. Didn't waist any time getting the issue resolved"
tonette J.
antioch, california
"Dustin found the problem right away and fixed it promptly"
rose M.
antioch, california
"The gentlemen did a great job except for breaking a sprinkler pipe and just leaving it."
brittany H.
brentwood, california
"Jason is a gem. Prompt and respected my time but thorough and personable. Always appreciate the service he provides."
patricia S.
rio vista, california
"I was very happy with the service Jason Demarco gave us. He was very helpful and informative."
john L.
pleasant hill, california
"All very knowledgeable. Techs did an amazing job. Very neat and efficient. Good guys!"
bob B.
concord, california
"Kevin thoroughly cleaned the condenser unit."
kevin W.
oakley, california
marlis R.
concord, california
"Took time to talk to me about my A/C"
doug C.
concord, california
theresa S.
benicia, california
"Professional, customer focused. Quick in and out"
robert J.
el sobrante, california
"My son, an M.E. said he did a good, thorough inspection."
frank R.
antioch, california
"Courteous and efficient service"
george M.
brentwood, california
"good job"
charles S.
discovery bay, california
"Jason was professional, friendly Well informed on our system. Brought the new filter. The issue or concern we had, was getting our appointment scheduled We told Jason was available on Saturday,. After talking with the branch Jason is not available on Saturday In addition the call center, could not locate my equipment type!"
jerzy G.
pleasant hill, california
"Problem solved"
peggy B.
antioch, california
"$13,000 for a air conditioning and heating is an outrageous PRICE!! I am a senior ciitizen and cannot afford the prices. I could not wait to get him out of my home..."
kathryn O.
clayton, california
george E.
walnut creek, california
jane J.
el cerrito, california
"Very intelligent and accommodating professional technician!"
joann B.
oakley, california
howard L.
oakley, california
"Like high pressure carsaleman"
jo A.
walnut creek, california
"Jason was prompt and got right to work. He was thorough and professional and a good guy."
railroad depot D.
pittsburg, california
"Austin was a real pro"
mike F.
antioch, california
"Very professional, knowledgeable and polite technicians."
shelley O.
walnut creek, california
"Friendly, explained ahead of time the task at hand."
nancy A.
pittsburg, california
"Joe was very informative."
joan H.
walnut creek, california
"friendly and efficant workers that where knowledegable"
langan B.
moraga, california
yvette W.
concord, california
"Technicians arrived within timeframe, introduced themselves, did the maintenance quickly, tested the results at all vents, and replaced the filter."
bob A.
bay point, california
"Jason was prompt, knowlegable, and courteous."
kuwada K.
pleasant hill, california
"The tech was on time, courteous and explained everything so that I could understand."
bob H.
clayton, california
ralph S.
concord, california
"Dustin did an efficient and professional job. He explained his work clearly. The flyer I had received in the mail did not say that the $89 charge was per unit which caused a discussion which prompted him to suggest I call the Freschi office which I did."
paul B.
pleasant hill, california
louis U.
antioch, california
ronnie S.
pittsburg, california
"Young man that came to our house was very respectful .polite and helpful."
jeanie D.
brentwood, california
virginia C.
vallejo, california
"He did not climb into the attice.every time I called the company they have gone into the attice. So Im sure I am not so satisfied"
emilie B.
antioch, california
"Tech fixed the issue"
clinton H.
concord, california
"Joe was courteous, very respectful, and thorough. He explained the pros and cons of holding on to our outdated equipment."
chuck M.
pleasant hill, california
sherrill W.
concord, california
don W.
martinez, california
leslie W.
antioch, california
"Experienced technician Jason got issue fixed!!!"
john P.
walnut creek, california
"Timely, efficient."
robin N.
concord, california
"Answered all questions. Work timely."
gail M.
antioch, california
james G.
brentwood, california
"Need a little more thermostat coaching"
lynn D.
rio vista, california
"I called, made an appointment. Next day, you called and moved it. Appointment day came, no one showed, no one called. I called the next day, they had no idea why no one came or called. Someone will contact me in a few hours. Nothing for a few days. They called, asked if they could come that afternoon, I said yes. When he showed up he said I got confused. Also said he had been here before. Neither statement was true and I felt very very rude."
mr/ms Q.
antioch, california
"Very caring of my needs"
bob L.
concord, california
"The technician arrived on time, was very pleasant and efficient."
victoria S.
concord, california
"on 4.7.2021 I spoke with Angela and requested an experienced service technician."
roland E.
antioch, california
"Prompt and professional."
susan M.
pittsburg, california
"Christopher renews faith for young people can be uncaring. He was very attentive, willing to answer questions and appear to understand his work. I do NOT give out 10's or excellent because of my years of training. Cannot seem to break the habit. ;)"
mr medina M.
oakley, california
bob H.
clayton, california
"Mr Hall is a great guy took time to Explain everything to me."
millie L.
clayton, california
"Very thorough, courteous,helpful"
patricia G.
martinez, california
"Jason was very professional and efficient. He adhered to all the safety protocol for covid."
paul S.
antioch, california
"On time, courteous, explained tasks performed."
dawn S.
pittsburg, california
"Fast efficient service explained exactly what he was doing"
greg S.
walnut creek, california
"The technician was on time, did what he said he was going to do and reported back to me what he found. He also answered questions for me."
frances R.
oakley, california
"Worked hard, did everything the way it should be done. very pleasant and professional"
mr cordova C.
oakley, california
"The issue (warranty) took three months to resolve."
pierre D.
brentwood, california
"Checked the system and told me all ok"
deborah T.
martinez, california
"On time; thorough evaluation; clear diagnosis"
larry R.
concord, california
"Jason was very friendly, professional and knew his stuff"
richard R.
walnut creek, california
"Jason did an efficient job"
kathy Z.
pleasant hill, california
"He was very professional, he did a great job communicating."
mary T.
walnut creek, california
"Knowledgeable, took time to explain systems,"
scott T.
walnut creek, california
ace H.
walnut creek, california
"Everything was fine until you sent this survey with no ability to opt out. Everything was fine until you sent this survey with no ability to opt out. Everything was fine until you sent this survey with no ability to opt out."
romelle P.
antioch, california
"Chris was courteous and completed the servicing promptly."
john M.
pleasant hill, california
"Very friendly, knowledgeable, and professional."
john M.
antioch, california
"Javier is very professional but also very respectful and friendly. He explained the different increments of what he was going to do as he went along. He worked solely in our garage, wore a mask the whole time. He was an exceptionally knowledgable and efficient representative."
david S.
walnut creek, california
"Technical service is fine but your customer records do not reflect the installed equipment. I keep receiving incorrect requests to sign up for maintenance agreements that dont reflect my equipment configuration."
bob R.
martinez, california
"Jason was well mannered"
herbert W.
concord, california
"We had to have another appt because the unit was not heating correctly, The second appt. the problem was corrected."
alexander T.
walnut creek, california
"Technician Dustin was informative, knowledgeable, very professional, and appreciated his Covid safety protocol."
ingrid P.
antioch, california
"Very knowledgeable, polite professional and on timw"
oralia G.
pacheco, california
"Very pleasant and respectful. Explained what he was going to do."
owen M.
brentwood, california
jutta B.
walnut creek, california
"Julio was courteous and professional."
donna P.
antioch, california
"He did very good."
grant S.
discovery bay, california
"Friendly, knowledgeable on time."
tom D.
pleasant hill, california
"Joe was very courteous and knowledgeable and did the work efficiently"
lois K.
antioch, california
jerzy G.
pleasant hill, california
"Nobody's perfect"
roger L.
walnut creek, california
"Keith has serviced my equipment several times in the past. Jeff has been here also. Both work efficiently & are courteous. Freschi's Service Experts installed this unit 20 years ago & has maintained it ever since. I was made aware that this unit is living on borrowed time. I am delaying because I will need a "line set" for the refrigerant which will require we open up possibly 2 ceiling spaces. But when the decision is made, Freschi's will get the call."
judy S.
walnut creek, california
"Jason DeMarco #720 was very respectful and helped with every concern.... plus more. A+ for him"
jon smith S.
clayton, california
"Kevin has been here before and has needed items on a watch list."
hugh K.
walnut creek, california
"Service rep arrived on time, did his work with minimal interruptions of my day."
alani L.
pittsburg, california
"super friendly & knowledgeable"
dennis G.
concord, california
"The way I feel."
daniel K.
antioch, california
"Very professional, focused on providing service."
michele S.
pittsburg, california
"The technician arrived on time, was personable and professional. Answered all my questions."
juliet H.
pittsburg, california
chuan siong S.
walnut creek, california
";punctuality and efficiency"
richard W.
walnut creek, california
"Our technician serviced the entire system and made some interesting recommendations. We hadnt thought of getting surge protectors before."
don S.
brentwood, california
"Freshi (Kevin) is totally trustworthy?? There are probably cheaper & more expensive providers out there, but none as reliable, and competent as your team."
judy M.
martinez, california
stephen J.
antioch, california
"Professional, friendly,expert, explaining what he is doing as he does it. Also making suggestions to increase efficiency of unit"
linda L.
brentwood, california
"Arrived on time very polite"
kenneth F.
walnut creek, california
"Courteous, professional"
jack H.
pleasant hill, california
sam T.
antioch, california
"Appointment was made for 12- 2. Man showed up at 10 instead of 12. You are lucky I was home at the time"
kathleen F.
concord, california
"Technician was efficient, friendly and provided info as asked."
ms tischler T.
walnut creek, california
"The technician was very professional, worked on both heating and a/c units and let me know how things went"
garry H.
antioch, california
"I have worked with Kevin before and he provided the customary prompt and comprehensive service that I have come to expect from him and other members of the Fresci team."
diana C.
benicia, california
thomas D.
walnut creek, california
ed S.
antioch, california
"My opinion"
bernard G.
antioch, california
"Very satisfied with julio and the service provided."
joyce C.
walnut creek, california
"Im time, professional, knowledgeable"
bob K.
walnut creek, california
joseph Q.
walnut creek, california
"Could have vacumed Or blown leafs that were at the bottom of the air conditioner"
cindy L.
pittsburg, california
"Polite, professional tech"
cindy L.
pittsburg, california
"Polite, professional tech"
elizabeth R.
antioch, california
"The technician was on time, polite, and knew what he was doing."
anthony D.
walnut creek, california
shary R.
pleasant hill, california
"Everything was fine"
michael P.
antioch, california
"I warned him he entered the garage at his own risk. He said he had seen garages that were a lot worse than mine! That made me feel good."
ayako E.
concord, california
"Personable, professional; explained everything in understandable English."
scott A.
discovery bay, california
"Good Natured guys; one was in training. They were professional and fast."
david M.
pittsburg, california
"Professional, knowledgeable, courteous, friendly, respectful"
gary G.
oakley, california
"Nice guy, quick repair."
shelia G.
richmond, california
"Although he provided me with what I think might be some good tips, it did not help the situation ... tips should have been given at the point-of-sale not after the fact so I could have made an informed decision."
toasha D.
martinez, california
bob M.
antioch, california
"The technician was very efficient. He explained what service he did and even offered suggestions for other items I might need."
charles D.
pacheco, california
"On time, efficient, well-informed tech"
rose L.
antioch, california
"prompt and courteous"
joann B.
oakley, california
"He told me about everything I needed to know"
jake V.
pleasant hill, california
"efficient work, courteous, knowledgable"
kit P.
antioch, california
"Very courteous and professional"
martin P.
brentwood, california
"Jason was very thorough and business oriented."
kurt S.
martinez, california
"Professional & friendly technicians performed our AC check on 3-4-2021"
rulon S.
antioch, california
"He was very professional, and helped me to know where to go to order an inexpensive cover for the outside AC unit. (Amazon)"
noel G.
concord, california
"They fixed the problem within reasonable time."
loella H.
walnut creek, california
"It was efficient and the technician went right to work on our air conditioning units. The weather conditions were such that he couldn't quite measure the A/C effectiveness (it was too cold) but he will follow up with a quick visit when conditions are right."
nan K.
brentwood, california
tom D.
pittsburg, california
"I specifically made the appointment to have the Filter Replaced, The UV Bulb Replaced, Heater Serviced and A.C Serviced. Tech came in to ONLY look at the Heater. No Filter in hand and no UV Bulb in hand. Same thing as the last time I made an apt for service on this unit. Tried to set up a new apt on Saturday so all of the requests were in writing. NO call back. NO email response."
wanda K.
concord, california
"Very professional, answered my questions and on time."
james S.
vallejo, california
helen F.
martinez, california
gumina A.
antioch, california
"Seemed to be very knowledgeable about what he was doing & very polite & friendly"
randolph C.
antioch, california
"Thorough evaluation, expert assessment of problem, friendly demeanor"
sergio S.
hercules, california
"They addressed my problems and repaired the issues and followed up with me to make sure that it was taken care of."
tom N.
richmond, california
donna A.
antioch, california
jo A.
walnut creek, california
"Jason was very thorough and extremely friendly! I would welcome him with servicing my home again!"
steve P.
walnut creek, california
"Dominic did a great job ensuring that we knew exactly what he was doing with our 2 systems!"
alice W.
walnut creek, california
"Professional service"
nancy B.
berkeley, california
"knowledgable personable and efficient"
ron L.
martinez, california
lia O.
vallejo, california
cindy L.
pittsburg, california
"equipment information receipt lacks model number & serial number of furnace at 564 Central. Paperwork says 'Generic Agreement'"
dale P.
walnut creek, california
"The tech was knowledgeable, friendly and polite"
emilie B.
antioch, california
"Dustin was professional and did his job."
roger L.
walnut creek, california
"Keith is very familiar with my heating unit. His recommendation to wait on the air conditioner tune up was well advised because it would be premature for the season. I found the honesty that to replace my heater/air conditioner would indeed require a "line set" to be very frank & honest. At least I understand I will not have a "hidden surprise" in costing when the day comes. I appreciate that!"
clarissa R.
antioch, california
ted D.
pittsburg, california
"Very professional"
krishna D.
concord, california
"Rick was professional & kept me updated on the repairs & was knowledgeable on what he was doing."
esteban L.
brentwood, california
carole J.
rio vista, california
"Visit was quick."
fisher F.
antioch, california
"They were on time and efficient"
terry W.
clayton, california
"Honest and respectful technician"
darla M.
martinez, california
"Jason was very professional and explained all questions I had"
walter B.
walnut creek, california
mr/ms K.
walnut creek, california
"very thorough trouble shooting process in defining the problem-once defined, he had the correct solution"
emilie B.
antioch, california
"Technician checked system to determine issue, part had to be ordered. Joe Hall said part would be available next day...it was & he came that evening. Issue/problem resolved."
kristina R.
rio vista, california
james N.
walnut creek, california
"Timely, professional service"
david C.
pittsburg, california
"John was extremely informed about the HVAC systems I was interested in"
frank G.
pittsburg, california
"Very nice young man. He knew what he was doing. Very polite."
hs E.
anderson, california
andre O.
pittsburg, california
"Technician seems doesnt know what hes doing. Used primitive tools. Played around the thermostat trying to shut it off. Left without setting the thermostat and left us cold. Please show me how to stop my maintenance subscription!"
owen M.
antioch, california
"Colby did a good job troubleshooting and figuring out what the problem was."
dorothy G.
concord, california
"Jason was very professional and nice! Also very knowledgeable. He was a great technician"
tom mowry M.
pleasant hill, california
selma J.
walnut creek, california
sharyn D.
walnut creek, california
"i find all your technicians are very good. Julio arrived promptly at 2:05 pm, my window of time was 2 -4 pm. He explained what he had done and the results. My only disappointment was that I had specifically requested Jason DeMarco as my service person. He has been out many times, has made recommendations for surge protectors which I have purchased and has done a good job. I like knowing who will be coming which is why I requested Jason. I was led to believe he would be the technician (as he has been in the past when I have requested him)."
robert B.
pleasant hill, california
stephen Z.
pittsburg, california
"Extremely hard to get an appointment and then when you do they call me to verify with some day other than what was scheduled. I end up not even getting the two services per year. Then I say I want to cancel the monthly billing and of course no one will call back or confirm."
edmund G.
richmond, california
"Called late during business hours and customer service rep was able to give us an appointment for early the next morning. Technician arrived early in the given time frame."
mark C.
antioch, california
"prompt; businesslike; talented"
lee S.
walnut creek, california
linda S.
antioch, california
"Kevin was on time. He was very helpful with explaining the thermastat."
charles S.
pleasant hill, california
"Jason is personable and performs is job well. What I find troubling is the lack of support he receives from the "main office" and supply chain. Parts and information are not readily available to him. Also, as someone who has a Maintenance + contract, you have been double billing me on my monthly charges, something that is poor customer service and makes one consider an alternative."
carole A.
antioch, california
"I really likee Jason. He was friendly and personable."
david R.
antioch, california
"On time. Technician, Dustin, answered my questions to my satisfaction. No sales pitching. Replaced the air filter that I provided."
john L.
pleasant hill, california
"Jason was very knowledgeable and very polite."
john B.
concord, california
john K.
walnut creek, california
"Jason arrived promptly and quickly accomplished the repair. He is very courteous and friendly."
hugo K.
walnut creek, california
"Excellent all round"
shelia G.
richmond, california
"The service rep & supervisor/manager listened, answered my questions & gave me straight answers. This is important because if I cant depend on the truth ... what do I have. Even thought the truth may be difficult to here, it is best. I considered the two gentlemen who showed last week through & believable ... much better than previous representatives."
stacey G.
martinez, california
steve C.
concord, california
"Very good advise for application and excellent install"
debbie S.
pleasant hill, california
"Joe was very friendly and helpful"
gary L.
concord, california
"Very polite and efficient."
richard W.
walnut creek, california
"Unmasked at the door & did not clean the filter"
mary B.
walnut creek, california
michael K.
brentwood, california
"Kevin explained everything thoroughly, he was professional, took care with our property and was on time."
fred D.
discovery bay, california
"Joe is cordial and explained everything he was doing and why it was being done."
richard R.
antioch, california
owen M.
antioch, california
"He did what he was supposed to do and clearly explained everything."
lisa G.
martinez, california
"The service was completed efficiently. He told me what he found and didnt try to hard sell me on any upgrades. Explained what will be needed and how things are doing."
judy S.
berkeley, california
"Julio was very thorough. I hope to have him again I also appreciate your office staff clearing up the mess our account was in (or it seemed) like. I am glad we are back with Freschi. The good ratings below reflect only my experience with Freschi--not corporate or the other office."
jim Z.
san ramon, california
"Technicians Michael and Robert were on-time, polite, professional, thorough and honest."
bob M.
antioch, california
"Technician was efficient and kept the area clean."
james M.
antelope, california
fred H.
clayton, california
"Your company forgot to send the filter I needed with Technician in spite of me reminding your call person and her promising to put it in the notes. The Tech said he had no info about the filter. Now I am wasting another afternoon waiting for your tech to show up and replace the filter you should have brought the first time. Unacceptable performance. I may change companies due to this."
deborah D.
antioch, california
"Polite and very knowledgeable great job!"
lucy C.
concord, california
"Jason was very thorough, professional, respectful and knowlegable. He answered all questions and advised me on potential problems that might come up and explained all he did. He's an asset to your company and a good representative"
george L.
walnut creek, california
"Arrived early. Professional, courteous and friendly."
vic J.
oakley, california
"Overall was good. Tech damaged the casing to the attic access. It happens but could have informed me of it"
michael L.
brentwood, california
"kept us informed during the process; wore a mask"
john C.
brentwood, california
"On time very efficient"
sharon T.
el cerrito, california
"Chris woods was polite and efficient and helpful,"
frank B.
concord, california
"Julio was very efficient, courteous and knowledeable."
doyle H.
walnut creek, california
therese K.
antioch, california
"Work was done thoroughly and efficiently."
madeline C.
walnut creek, california
"My technician Chris Woods was very professional and efficient and answered my questions. I have used Freschi/Service Experts for many years and have always been very happy with the technicians and the service."
mariae T.
walnut creek, california
debbie M.
concord, california
jessica S.
walnut creek, california
vern S.
martinez, california
"He explained all the available replacement options and he answered all my questions. After he left, my wife and I reviewed the options and prices in more detail. We had more questions. So I called him and he replied to my questions until I was satisfied and understood the options and prices."
ingrid P.
antioch, california
christian H.
fairfield, california
fran lecount L.
martinez, california
"Did a great job"
grant T.
discovery bay, california
theresa R.
clayton, california
"Friendly service man as efficient in our furnace maintenance."
christine M.
fairfield , california
"Worked clean. Not disturbing"
ron C.
concord, california
"Chris was very friendly and considerate in our home. We needed an air filter. He did not have one on his truck, but went to the service center and came back quickly with a replacement. We did not have to wait until the end of the day."
barbara H.
antioch, california
"Very good service"
sandra C.
concord, california
"Technician did his job efficiently"
steve E.
antioch, california
"Dustin was absolutely amazing!!!! Very helpful and courteous."
robert R.
antioch, california
"Service expert explained what was wrong and what he did to fix it and gave us tips to improve performance of our unit."
sharon J.
antioch, california
"The technician was thorough and efficient in identifying the problem and fixing it. Also appreciated his courteous manner."
mabel L.
walnut creek, california
ken R.
antioch, california
"System was serviced and issues addressed."
melarie S.
clayton, california
nancy B.
berkeley, california
charles B.
pleasant hill, california
"He was friendly, very efficient."
steve B.
brentwood, california
"Joe was great and very thorough"
dean L.
pleasant hill, california