Freschi Service Experts Reviews

"Prompt, courteous and helpful service!"

"I did not make a appointment lucky someone was home so the maintenance person was able to do his work"

"I do not believe anyone/anything deserves a 10. The people who serviced my heater were very very good."

"No appointment was scheduled and service was not complete. Unit is still not working"

"He was professional and educated as to what to check for to assure a properly running set of heaters."

"Freschi Technician Jason Demarco very professional and knowledgeable."

"Technician was courteous and knowledgeable. He explained what he was doing and anwered all of my questions."

"The service man was very effcient"

"Friendly and knowledgeable technician."

"He was very informative and showed me what he was doing."

"The tech fully explained everything - the checks he performed and the results."

"Kevin is an excellent technician and is a really nice person. I have worked with him for many years and always ask for him for the above reasons. Thank you Kevin!"

"Great help with the issue and explanation of options. Install and service done professionally. Friendly."

"Very professional and friendly"

"Courteous technician."

"I am always satisfied with Freschi service experts. Dustin was able to service my house again for the thermostat this time (new to me home, older heating and air)"

"Technician was professional and completed the work in a timely manner."

"Technician was efficient"

"Very polite. Changed my filters. Checked air conditioner and heater."

"Service tech was prompt, thorough and friendly"

"Excellent communication and service"

"Daniel (and the 2 men who came the next day) were all respectful of our property, were thorough in their work, polite and very helpful in explaining what they did and why."

"The tech knew what he was doing to maintain furnace."

"I was very satisfied with my service and the Service Technician, Jason Demarco, as he was very good at explaining the service he was performing and also the type of service programs/packages Freschi offers in order to help me decide if I was interested in choosing any of them."

"Prompt on time. Friendly and knowledgeable."

"You call the day before to let me know the time frame for technician arrival. EVERY SERVICE FOR THE PAST YEAR AND HALF you have given me a different time frame than the one initially scheduled. That is not acceptable. I'm very satisfied with technician, BUT NOT your telephone scheduling service either. I am bothered with calls from them even AFTER I've scheduled my maintenance. The last call I got to schedule was the day before this service. You need to fix that system. I have repeatedly called the office about this."

"The technician was knowledgable, professional, courteous and safety conscious."

"Very courteous and answered all our questions"

"Very knowledgeable & polite"

"Poor response time"

"I wish you would confirm an on-line appointment before the day the service is to take place. I waited all that time before i knew my appointment was OK!"

"Serviced my furnace as he was supposed to do. Answered any questions I had.."

"Tech was very professional. Explained what he was doing and reviewed paperwork when done."

"The technician was very personable and professional."

"Jason had been here before and was familiar with my system"

"Freshii found a low cost and low tech answer to our air circulation problem."

"Very knowledgeable and courteous."

"Nobody's perfect"

"The worker was friendly and efficient."

"I've paid over the past 6 years $40,000 for a climate control system (EMME) sold and installed by Freschi. Freschi no longer handles the system so any tech that shows up has no clue about how to use / service the system. The last visit they gave me names of different service companies to call and suggested I exit Freschi. Very irritating, disappointing."

"Cory demonstrated excellent knowledge and was able to communicate in understandable terms technical details."

"Good explanations of each function"

"Ethan did a very professional and through job maintaining our heater."

"Daniel was very professional, knowledgeable, courteous and helpful!"

"Julio was very pleasant and solved the problem"

"did a good job and explain the work in details"

"Technician on time and explained service to me"

"Guy was great. Very competent. Explained everything."

"Service was completed quickly and efficiently."

"My experience with trying to schedule an emergency service call was very frustrating. Had to call several times and had to repeat all the information each time. The people I spoke with kept promising someone would call me back within a couple of hours but that did not occur. Technician showed up at my house without calling ahead. He did quickly diagnose and repair the problem, but then kept trying to sell me a service contract, which I repeatedly declined. I have had better experiences with Freschi in the past, which left me frustrated by how poorly it seemed to go this time."

"He was very professional explained everything to me was polite knowing my husband has Parkinson. He was wonderful."

"Workers gave a good effort and explained things."

"Jason arrived on time, very professional and got right to work identified the problem asap and fixed in no time."

"Dustin diagnosed, explained and fixed the issue with our AC unit. He was friendly and very professional. Great customer service!"

"Technician was informative and very cordial"

"Horrible service"

"He was within the window time frame at our home, wore protective coverings over his boots, and was very curteous."

"Dustin was very polite and courteous. Asked me what was happening and found the problem immediately. Thank you for always having excellent technicians."

"I appreciate knowing that my investment is taken care of."

"I called and a tech came out the next day"

"Friendly, helpful, knowledgeable"

"Everyone I dealt with was polite, seemed knowledgeable about their job, and professional."

"He was very polite. He did not arrive during the time given, but I did get more than one calls he was running late, and this was acceptable."

"Kevin is great!"

"As I do not live in this house, it is a rental I own, it is hard to fill out your surrvey. I have always been satisfied with your services and have never had any problems."

"Very knowledgeable and efficient."

"Daniel is considering economical options for modifying our home to heat and cool more evenly for our trilevel home. Julio did a good job looking over and testing our heater. He did some maintenance on it to give us more life on the heater, and clean our air filter. We are waiting for an estimate with their upgrade recommendations."

"AC now works even though technician was inexperienced"

"A problem with the service caused me to have to stay home again after the technician left, waiting for him to come back and fix it. However, it was fixed quickly and earlier he fixed a particular problem I'd had, so that more or less makes up for it."

"On time, explained the problem and in short time finish his work."

"the workmen were polite, friendly and courteous. They answered all our questions and were quick."

"Techs were knowledgeable and nice to talk with. Willing to answer all my questions."

"Kevin was very good at his job and he was a pleasure to have in our home."

"The service you offer is a 10 however I get cards and phone calls about needing my 6 month check up after each time a service person has come. Your service records are not organized since they couldn't find that I was on your Advantage plus contract.live you offices need some organizing I call and don't always get someone or am not able to leave a message."

"40 plus replacement? days for a replacement?"

"Very thorough and efficient"

"He was very friendly, knowledgeable and fixed the issue."

"Charles was on time and did a good job, covered all the bases."

"Your company never followed up on our breakdown issue. You simply ignored our AC problem and never followed up. I called you twice and you skirted the issue."

"Work took to long to complete from trip 1 to trip 2 and tech left a mess all on the ceiling and hatch to my attic."

"Colby and his partner did a great job and they were fast. They are coming back on Monday to put correct capacitor in."

"Good communication and service"

"On time respectful knowledgeable"

"The technicians found & fixed the problem quickly & efficiently. Very polite and made proactive suggestions should the problem occur again.àà"

"Everything I wanted done was done and taken care of."

"Daniel G. checked what needed to be looked at but also listened to concerns we had and helped us investigate the issue. We requested that we have someone call so we can fix the issue."

"Julio was very professional and knowledgeable. His checkup was thorough."

"I waited 3 days to get service, having been promised it daily and on an emergency basis. I got absolutely NO HELP from the idiots who answer the phone, so I called Jason Demarco directly. It was after hours and he was finished for the day but he took control of the situation and saved the day. Not only did he make the appointment happen the very next day, he knew exactly what the problem was and he fixed it in record time. He was professional, pleasant and did an excellent job. He did what your phone staff SHOULD HAVE DONE. I'm very grateful for ALL his help in getting my A/C running quickly on a hot day with a 103 year-old person inside suffering from the heat. He is a prize employee and Freschi is fortunate to have him. The negative comments below are entirely due to your atrociously lazy and incompetent schedulers answering the phone, many of whom do not speak clearly and don't seem to understand, or read, numbers correctly, like addresses. Freschi used to be a great company but since using Service Experts, it has lowered itself. What a shame."

"Cause he was a very nice a professional, excellent hard worker"

"When we bought our new furnace and air conditioner we were provided ( or talked into) getting a Lennox thermostat that has now failed, after only 4 years. These devices are too complex and apparently are difficult to get replacement parts for. Your company needs to rethink using these units when installing new heating and cooling units.!"

"The service technician was great. I have an issue with your customer service. I had an appointment scheduled but there was no record of such appointment. I reconfirmed appointment but someone came out on a different date. No one was home and I told the technician that my appointment was no for that day. Someone eventually came out on the previously scheduled date and the problem has been resolved."

"Was pleased that Freschi immediately offered a re-schedule date when the first tech called out sick and the tech who came was fast, efficient and thorough."

"Very professional"

"On time and then the next night job in a timely manner"

"He was very polite, friendly and professional."

"Pleasant, helpful and thorough service from someone who clearly knew and could explain all of the viable options and issues."

"Filter and lamp not changed. Said he would"

"The technician did his job thoroughly and professionally. Moreover, he was easy to work with and expressed his findings clearly in person and on his Performance Inspection form."

"The technician was professional and thorough in every aspect of his work. He was also easy to work with and explained his findings clearly."

"On time, knowledgeable and outright good guy. Explained process and very thorough."

"Great Service"

"very efficient and friendly"

"technician did everything correctly"

"Very professional, on-time, thorough"

"rEPLACED THERMOSTAAT, IN AND OUT!"

"He is very professional. Ask all of his questions about the system( like where the heat pump is and the air handler closet up front"

"Tech was polite and did his job well"

"Job well done"

"Have used service champions for years and overall, very satisfied. The most recent visit did not include two things that I valued: 1.didnt cover shoes when entered the house. 2. Didnt wear a mask or offer to wear one. I did ask if he was vaccinated and replied yes. But felt for both our health, he should have automatically worn a mask."

"Arrived in the promised time window and performed a good maintenance on my AC unit recommended replace the dual capacitor. I am waiting for a call to schedule the install, since he did not have the proper one on his truck."

"Jason was very personable, helpful, and thorough. It was a pleasure to work with him."

"We've been using your services for many years"

"Very, very satisfied with the technician Dustin."

"Well after my first unit failed after 8 weeks they installed another new unit within 3 daysand it was hot without an ac unit during those 3 days"

"You arrived during the schedule time and was very efficient in inspecting the compressor."

"I am very impressed for the services provided. You are exceeding my expectations! My original air conditioning and furnace were old and installed not meeting todays standards. Your technician Mike and Brain did an outstanding job??"

"He was like the typical arrogant used car salesmen. Refused to listen to what I wanted or needed. And came Cocked & Locked to make a sale!"

"He fixed the problem and instructed me what to do if it happens again."

"Was very thorough"

"The tech gave our AC unit a tune up. Appeared to do a thorough job and he was a nice polite young man,"

"I have been having numerous issues with my Advantage Plan program because they couldn't find it, couldn't even figure out if I had one, however when I just encountered the last problem every one worked so hard to help me clear up the problems I was experiencing and get my A/C running quickly. Thank you all!"

"Both the Sales/Project Manager and Technician were excellent...Both Daniel's were very professional ad at the same time very personable. Having a handicap of a Brain injury they both made me feel very at ease and explained everything thing they were checking to me and even wrote down notes for me to remember things we discussed."

"Jeff in sales, and all of the installers were courteous, conscientious, and very knowledgeable. We were very impressed with all of them."

"Our technician, having been to our home several times before, understood our two A C's and their quirks. He was courteous &, efficient,"

"Your technician, Julio (1527), was very professional and respectful and explained his findings to me."

"Very through and friendly."

"Service was exceptional-just waiting for suggested follow up appt. Expecting follow up call."

"Great customer service"

"Second visit for mantinance that the technician did not have the correct filter to change out the dirty filter. we still have not head back from anyone as to when the filter will be changed"

"Very professional"

"Daniel was on time, considerate of our home, did a good and complete job checking our AC"

"Julio called to let me know when he would arrive. He also said that Kevin would not be with him. He checked the outside and inside units. He was answered my questions and was polite."

"Informative technician"

"-"

"The service man was very helpful and explained the transfer of my account to Concord and ongoing service. Until I reached the Concord office, my responses would have been "Very Unlikely" because it took TEN contacts to get my appointment!!!!!!!"

"Our Lenox thermostat stopped working and the tech couldn't find the problem and we couldn't use our air conditioner in 100 degree weather. I suspect that this unit is just too complex and subject to more than usual failure. I would like to have been given the option of installing a less complex unit. Also I had an appointment for between 8 and 10 and no one called and the tech didn't arrive until about 4:00 - never had this problem before."

"My opinion"

"Service tech, Daniel was very helpful"

"Both of the workers were professional, they arrived on time, and were fast and efficient, and knowledgeable , and also were respectful of our persons and our home, by keeping on their masks and there shoe coverings. Thank you"

"On time, professional, knowledgeable.friendly."

"Very courteous, professional tech"

"they were outside all the time and didnt talk much until they were leaving"

"Tech was late and on more than one occasions did not show up. I asked to speak to a manager and as of right now 7/9/21 no manger has ever contacted me.."

"very professional customer services"

"prompt service with not much sales pitch"

"Knowledge high, good at explaining."

"Rick was very knowledgeable and thorough thru the process of repair. Very professional !!!"

"first time working with our sys. He could not say why unit is set at a certain temperature but still runs much cooler than programmed."

"All four servicemen were efficient and knowledgable. My only disappointment was that they were not all vaccinated. They did wear masks inside my house, but I wish they were vaccinated."

"He cleared the plugged up drain in a matter of minutes."

"I am comfortable with the tech."

"The technicians were very knowledgeable, prompt and courteous."

"Problem still not fixed"

"Jeff is knowledgeable, relaxed and confident. He answered every question clearly and explained my options."

"Jason was on time (even early) and efficiently checked the two A/C units"

"Jason was great. It was getting appt set, ordering filter, and dealing with call center was a FIASCO. You can call me if you want a list of everything that went wrong trying to schedule appt!"

"Very efficient"

"technician's expert knowledge and customer focus"

"The service engineer was knowledgeable and understanding. One of the best AC engineers I've ever had."

"Service technician very helpful and communicative"

"He was very knowledgeable about his job and friendly"

"I was put on a waiting list and told I would be called a half hour before the technician arrived. No date/time of arrival specified. If I wasn't working from home, I would have had to take time off from work to wait around for days. it took 2 days to have someone come out, and only because I called the 2nd day and said I still hadn't heard from anyone. It would be better service if you were able to provide a date/time for a service appointment. The technician was very good and addressed all my concerns. The scheduling was the problem not the technician."

"Julio arrives on time, which he was very polite and introduce himself to us. He has his mask and shoes covers on and we're very happy he did that. His performance in checking the equipment was excellent. He has good communication skill that we can understood every words he said. He clean up the area that we appreciated that.. Thank you.... ."

"They did an excellent job with the installation and follow up."

"Very Professional, knowledgable, careful, respectful of property and am hoping the work they did will solve the problem. Time will tell."

"They took their time and seemed to be very thorough.;"

"Dustin was informative and efficient."

"Dustin came out to see why our air conditioner kept tripping the breaker. Dustin said that he checked for loose wires and that we would need to spend $8000. to have the condenser replaced to repair the problem. I had another technician from another company inspect the problem. He found 3 loose wires and said that was the cause of the problem, he tightened the wires and everything works now. Dustin failed to diagnose the problem, failed to fix the problem, and tried to sell me something I didn't need. The other technition found some things that are very concerning to me. Please have the owner of Freschi or at least someone in upper management call me. Mike Graham cell: (925) 522-1052"

"He came when we were told he would arrive -- 2 hr window. Still waiting for a part he said he would get and contact us to install it."

"The Technician came as promised & fixed the problem"

"Jason the technician did a good job diagnosing the problem. However, the fix requires a part that apparently had to be ordered. I was told I would receive a call or email telling me when the part was ordered, how long until it arrived and an estimate of when the part would be installed. I call 5 times (was hung up on once) and on the 5th call in the evening I learned the part was ordered. No further information has been received. My entire heating/AC system is currently OFF because of this problem so I would expect at least some attempt at a status update."

"My air conditioner went out the night before it was going to be over 100. There was a repairman out at 10:30 pm and fixed it"

"Very thorough and polite."

"The technicians who were dispatched to assist with our broken central AC unit, were both extremely knowledgeable, professional, and friendly. They explained the issue very clearly and were able to resolve it quickly."

"I never give a 10."

"Technician was detailed with his job. Always informed what he was doing and explained everything."

"Professional, knowledgeable, interested in how I use my A/C to get the best coverage."

"Techs were informative and professional"

"Polite and efficient with his time yet still friendly and good convo"

"Because you asked"

"Your Phone messages are terrible. The person either rushed the phone number or whispers into the phone. We had to call to schedule the appointment because no one called us."

"Kevin is always very friendly, polite, knowledgable and caring. He is thorough in checking my systems and makes recommendations as needed."

"He did the service he was scheduled to perform in a timely manner."

"friendly and efficient"

"Great technician!!!! Very knowledgeable and answered all my questions."

"they were on time and kept me informed of what they were doing."

"Julio was friendly and efficient."

"He knows what is the problem right away."

"Will, did a great job explaining and making sure we were making the right decisions."

"Courtesy and professional. Did not encounter any problem."

"Colby was friendly, professional, and explained things very well."

"Kevin was clean and knowledgeable"

"Communication skills of those who did the work."

"Julio was on time, thorough and answered any questions we had."

"Both technicians were friendly and professional"

"The technician was knowledgable and professional and able to find the problem right away."

"Technician very courteous, willing to answer all my questions. It was so nice to have prompt service and all on a Saturday evening."

"Jason DeMarco arrived on schedule and provided understandable details about the system."

"Jason was polite and knowledgeable, so my rating does not reflect his service. My rating reflects Freschi internal communication. In my original online request, and subsequent conversations with the dispatcher, I made it clear that I needed inspection under the house. Jason was unaware of it when he arrived and was not prepared to inspect. He performed routine maintenance satisfactorily."

"The problem with my air conditioner not cooling was quickly diagnosed by Technician Dustin and solved. Service was great!"

"Prompt, courteous, professional"

"He was timely and knew the problem and took care of it."

"The system Is not working 24 hours after service and supposed repair was done!"

"Technician seemed not to know what he was doing"

"Colby was on time, friendly, extremely knowledgeable, and was very honest. He was able to diagnose the problem quickly and didn't try to sell me services and/or equipment unnecessarily."

"Proffessional Great person"

"Quick response and fast diagnosis of problem. Removed and returned to truck the replacement capacitor since that alone would not have been sufficient to get the failed compressor to work."

"Great customer service and very professional young man.. Very caring and great all around.. I told him if the technician that I requested were on available that I would like him again.. ??"

"Julio was nice, friendly, knew the job, and explained all."

"I guess everything is okay."

"Technicians were on time, professional and thorough."

"Julio was very easy to talk with. He was able to answer all my questions."

"The technician was very good. Due to co-vid and Freschi newer policies was not able to clean our filters, which is sad because we are seniors and need the assistance that Freschi used to provide."

"I was very dissatisfied because I just bought this unit five years ago and now the valves are leaking"

"The service was scheduled quickly and the technician solved the issue in less than 5 minutes"

"John keys was very knowledgeable about products also very professional.That to us is a plus!!!!!"

"arrive on time"

"On time, fast service"

"Arrived right on time, worked quickly & kept clean (tarp on floor etc), and explained everything clearly."

"Courteous, thorough"

"Checked all readings and verified with panel correct readings. He double checked after adding freon to be sure not too much added."

"Colby was on time, efficient, knowledgeable, and safety conscious."

"Technician was polite and answered all questions while working."

"On time, polite, covered shoes, explained service"

"quick and professional"

"The guy was nice, and super helpful. Didn't waist any time getting the issue resolved"

"Dustin found the problem right away and fixed it promptly"

"The gentlemen did a great job except for breaking a sprinkler pipe and just leaving it."

"Jason is a gem. Prompt and respected my time but thorough and personable. Always appreciate the service he provides."

"I was very happy with the service Jason Demarco gave us. He was very helpful and informative."

"All very knowledgeable. Techs did an amazing job. Very neat and efficient. Good guys!"

"Kevin thoroughly cleaned the condenser unit."

"Took time to talk to me about my A/C"

"Professional, customer focused. Quick in and out"

"My son, an M.E. said he did a good, thorough inspection."

"Courteous and efficient service"

"good job"

"Jason was professional, friendly Well informed on our system. Brought the new filter. The issue or concern we had, was getting our appointment scheduled We told Jason was available on Saturday,. After talking with the branch Jason is not available on Saturday In addition the call center, could not locate my equipment type!"

"Problem solved"

"$13,000 for a air conditioning and heating is an outrageous PRICE!! I am a senior ciitizen and cannot afford the prices. I could not wait to get him out of my home..."

"Very intelligent and accommodating professional technician!"

"Like high pressure carsaleman"

"Jason was prompt and got right to work. He was thorough and professional and a good guy."

"Austin was a real pro"

"Very professional, knowledgeable and polite technicians."

"Friendly, explained ahead of time the task at hand."

"Joe was very informative."

"friendly and efficant workers that where knowledegable"

"Technicians arrived within timeframe, introduced themselves, did the maintenance quickly, tested the results at all vents, and replaced the filter."

"Jason was prompt, knowlegable, and courteous."

"The tech was on time, courteous and explained everything so that I could understand."

"Dustin did an efficient and professional job. He explained his work clearly. The flyer I had received in the mail did not say that the $89 charge was per unit which caused a discussion which prompted him to suggest I call the Freschi office which I did."

"Young man that came to our house was very respectful .polite and helpful."

"He did not climb into the attice.every time I called the company they have gone into the attice. So Im sure I am not so satisfied"

"Tech fixed the issue"

"Joe was courteous, very respectful, and thorough. He explained the pros and cons of holding on to our outdated equipment."

"Experienced technician Jason got issue fixed!!!"

"Timely, efficient."

"Answered all questions. Work timely."

"Need a little more thermostat coaching"

"I called, made an appointment. Next day, you called and moved it. Appointment day came, no one showed, no one called. I called the next day, they had no idea why no one came or called. Someone will contact me in a few hours. Nothing for a few days. They called, asked if they could come that afternoon, I said yes. When he showed up he said I got confused. Also said he had been here before. Neither statement was true and I felt very very rude."

"Very caring of my needs"

"The technician arrived on time, was very pleasant and efficient."

"on 4.7.2021 I spoke with Angela and requested an experienced service technician."

"Prompt and professional."

"Christopher renews faith for young people can be uncaring. He was very attentive, willing to answer questions and appear to understand his work. I do NOT give out 10's or excellent because of my years of training. Cannot seem to break the habit. ;)"

"Mr Hall is a great guy took time to Explain everything to me."

"Very thorough, courteous,helpful"

"Jason was very professional and efficient. He adhered to all the safety protocol for covid."

"On time, courteous, explained tasks performed."

"Fast efficient service explained exactly what he was doing"

"The technician was on time, did what he said he was going to do and reported back to me what he found. He also answered questions for me."

"Worked hard, did everything the way it should be done. very pleasant and professional"

"The issue (warranty) took three months to resolve."

"Checked the system and told me all ok"

"On time; thorough evaluation; clear diagnosis"

"Jason was very friendly, professional and knew his stuff"

"Jason did an efficient job"

"He was very professional, he did a great job communicating."

"Knowledgeable, took time to explain systems,"

"Everything was fine until you sent this survey with no ability to opt out. Everything was fine until you sent this survey with no ability to opt out. Everything was fine until you sent this survey with no ability to opt out."

"Chris was courteous and completed the servicing promptly."

"Very friendly, knowledgeable, and professional."

"Javier is very professional but also very respectful and friendly. He explained the different increments of what he was going to do as he went along. He worked solely in our garage, wore a mask the whole time. He was an exceptionally knowledgable and efficient representative."

"Technical service is fine but your customer records do not reflect the installed equipment. I keep receiving incorrect requests to sign up for maintenance agreements that dont reflect my equipment configuration."

"Jason was well mannered"