"The attention to detail."
"Jesse did excellent job."
"Sean explained everything carefully and answered all my questions. I was very satisfied with explanations from both of them about the service needed."
"He seemed to care about and know what he was doing."
"Efficient, friendly technician."
"paid attentions to details."
"Svc Tech arrived on time, was courteous, thorough, and put on booties before entering the house."
"Still awaiting breakdown for estimate of recommended repair service. Had conversation with technician on 1/12/2018 requesting information. Haven’t heard back as if 1/16/2..."
"I sent an email containing my appreciation the day of the service. "
"He was courteous, thorough and efficient."
"Very thorough, checked many parts, did some adjustments that hadn't been dealt with in awhile..."
"Ravi is capable and personable."
"There were some pluses and some minuses. We made an appointment.. nobody showed up and nobody called. Ditto the second appointment. We made a third appointment, they came..."
"Tech explained every thing clearly"
"The technicians were very pleasant, careful bringing in the large equipment and did their job well."
"professional and thorough"
"Excellent service as usual. I'll leave it at that."
"on time, friendly, quick"
"Jim is very professional and thorough.
"Associate was professional, experienced and friendly."
"Outstanding knowledge on the systems...gives us such confidence about what is being done..."
"Frank was on-time, very friendly and went over items that he inspected and worked on."
"Tech was very knowledgeable. Explained everything he did. "
"Excellent technician and great customer service "
"The problem was not solve. The problem was completely misdiagnosed. We were told there was a leak and probably we would need to buy a new unit. Actually, there was no lea..."
"The tech was professional. Got in got his work done and explained options and recommendations."
"I only had a problem with scheduling. The time for appt was not kept. I had to call for another appt
"Technician was prompt, knowledgeable about installing the APCO UV Purifier, courteous, patient in answering my questions, and respectful"
"Jim, our service technician arrived promptly. He was professional, friendly and knowledgeable. "
"Regular yearly maintenance was done in a timely and neat fashion. I am a little disappointed that there isn't a workaround for the burnt control board. I'm not looking fo..."
"He was thorough but did not follow up on getting my filter. They’ve always carried it in their truck. I should not have to ask for it when my pre paid visit is a service ..."
"The technician kept going on about how old the system was and made my wife very upset. She felt she was being upsold constantly to buy a new system. He went on about ..."
"Ron was very thorough and knowledgeable and willing to spend the time we needed to explore all our options.
Our installers, Rick, Fernando and Will were great also."
"On time, efficient, clear explanations."
"Your service personnel are always very polite and knowledgeable."
"Prompt response and dispatch of technician. Accurate diagnosis. Thorough examination. Good knowledge of the furnace. Understood and fixed the problem."
"Long time customer and never had a problem"
"I know very little about heating systems. The technician seemed to know what he was doing and I am very comfortable with the results. He was on time, had the necessary to..."
"The crew was very conscientious about respecting our property as they did the installation. We appreciated the pre-work that Ron Cirino did to ensure the job went smoothl..."
"Efficient, professional, pleasant team"
"The technician was very courteous, clean and thoughtful in his communication."
"We feel colder than we did - and we don't think it's all weather."
"Technician arrived on time and was very efficient. Also, explained everything to me."
"No problems and efficient"
"Tech was very efficient,friendly and made good suggestions"
"Prompt, polite, neat and explained what he was doing."
"Prompt, efficient, friendly, knowledgeable"
"Professional tidy and friendly "
"On time, knowledgeable, clean and friendly."
"The technician was prompt and addressed all aspects of the maintenance service and was informative about future options."
"Because they deserve it. They explained what they were doing and answered my
questions when I asked. "
"tech knew what problem was - a shorted out compressor. the issue no follow through from the Antioch, ca office to order compressor or follow up with fix date. I called o..."
"Very efficient service from a friendly staff."
"He was prompt and efficient very polite
"Everything was above satisfactory."
"The service provider had all the right tools and he took his time servicing the heater...When I asked him if he checked the air filters he said," I was about to do it now..."
"Reviewed with me the results..."
"Very competent mechanic"
"On time, courteous service and made us aware of the duct cleaning that should be done."
"Very informative technician "
"Was so impressed with the quality of your staff who came to help us out...."
"The service person was on time, performed all required testing and submitted the final report."
"Tech. Wad early very courteous and professional."
"Tom arrived within the given time frame. He was very personable and took the time to explain certain aspects of his inspection plus answered all of my questions. "
"Ninous is a superb representative of your company and will always be my choice for service or repair..."
"I was very satisfied with the service. He also sent over the altering of the schedule on the thermostat."
"expert professional courteous"
" Prompt and good service "
"Tech arrived promptly, worked efficiently and had a pleasant demeanor."
"The technician was very thorough and efficient. Provided excellent and complete information in communicating the work."
"Always within the time window. Very professional service."
" Very professional and thorough "
"very professional and polite"
"Great serviceman knowledgeable, clean, friendly "
"The technicians were thorrough and polite."
"Friendly, professional, and experienced service"
"John H did a thorough job, including explaining everything he did and how the tests he conducted on my heater came out."
"Sean's attitude,demeanor,appearence and work were all professional. He was courteous and informative during his evaluation of the problem he quickly resolved. "
"We have "always" had outstanding service from your technicians. They are polite, honest and helpful."
"Punctual, courteous, friendly, enthusiastic."
"The tech showed up on time and arrived at the front door, with shoe covers on. She introduced herself and started the furnace system check. She was very thorough and frie..."
"The service technicians were professional, friendly and informative. "
"he was very professional, courteous, and efficient. "
"Thorough, courteous, professional service."
"Tech was friendly, efficient and knowledgeable. ."
"Tech was courteous, informative ,knowledgeable efficient "
"The tech. was thorough and polite."
"Jim Cox is thorough & conscientiously attentive to details"
"So- I dealt with several Donelson Air employees during my heat/air replacemetnt- first was the technician who hated to tell me the bad news- he was great- second was the ..."
"The technicians we have been having always answer all of our concerns and they service the equipment in a timely manner."
"I was satisfied with the last service, but it was the third time the appointment was made. The two prior times no one showed up during the two hour window and I called s..."
"The technicians were proactive and helpful"
"Performed required service"
"We recently had Service Experts (Kingston) out to provide, install and set up a complete, new HVAC system for our home (high efficiency air-sourced heat pump, electric fu..."
"On time and very professional"
"On time, finished quickly, very friendly, knowledgeable."
"Technician was very thorough and explained the service processes he completed. Made good recommendations about additional available services."
"Prompt, professional in appearance, technically sound, neat and tidy after work completed"
"John showed up on time. Very professional and courteous. "
"She was very professional."
"Jesse was very courteous and timely."
"Jim Cox has been maintaining the heating and air conditioning units at my two homes for years. He is trustworthy and good in what he does."
"The technician did a very nice job. Communicated in a very professional manner,"
"Technicians were on time and quick"
"Technician seemed to know job well and able to clarify what he found."
"Technicians are knowledgeable, efficient and prompt."
"Tom was very thorough and a pleasure to have at my home."
"Technicians showed up in their time frame. They introduced their self and were very courteous from the time they arrived until they left. Completed the work in a timely..."
"two excellent service persons doing excellent work"
"Technician was very thorough"
"The guys were very personable, knowledgeable and thorough. Thank yoh!"
"Thorough job, good feed back"
"Kevin A. did his job very good, was kind and thorough. He was able to add another visit for me and when I asked him about getting the certificate from home inspector he m..."
"Very diligent. Hard worker who didn't try to upsell me. "
" The technician was very informative and answered all my questions. I couldn’t be in a better place with Service Experts."
"Had the same technician as in several prior visits. He has impressed me as very competent and, unusual for this industry, we have established a consistent relationship. P..."
"She was efficient and thorough."
"Jim always gives great service"
"He arrived ahead of schedule, and worked very efficiently."
"Sean & John were courteous, timely and professional."
"Technician were very knowledgeable and helpful on energy solutions. Did a very good job will be skiing for them to service our air conditioning unit."
"Once your technician came and did the work he did an amazing job but before that we had one appointment canceled at the last minute and then another technician came out a..."
"Started out by being on time"
"Very courteous, prompt, explained what he was going to do, and when finished what he had done"
"Overall the service was timely and professional"
"Sandra was pleasant, efficient, and fast. She is the main reason I signed up for the service contract. I'll want her to service my heater/Lennox air filter."
"Bart was professional, explained all to us. Great Customer service. Thank you Bart "
"We always get great service from Shaun. He is very knowledgeable and professional. He arrived on time and did a great job"
"Technician was friendly. Very knowledgeable of his job and responded to our questions. "
"Technician was very competent"
"The serviceman seemed very professional and thorough during his checkup. He took time to completely explain exactly what he had done and what I needed to do."
"He explained what the problem was and what I would need to fix it. Made it very easy to understand."
"They were very nice and got right to the job and then let me know all was good. "
"Good service, helpful technician."
"your employee was timely, clean & promptly fixed the problem."
"The appointment was for service on our heating system, not air conditioning. The tech that arrived started working on the AC unit, which was serviced in May of this year...."
"Arrived on time, were very polite and unobtrusive as they worked."
"The tech asked basic but direct question(s) as to problem as seen from my (users) perspective, evaluated the hardware situation and provided explination on what he found ..."
"Showed uip on time and was done quickly. Was professional and offered suggestions."
"Very knowledgeable. Explained things to us carefully. And a very friendly personality."
"Job done in timely manner and complete."
"Only problem, and it probably was not the technicians fault, was being late for appointment and we had plans."
"Great customer service."
"Technician was very clear about what she was doing and gave suggestions about how to improve our heating/AC system"
"service lady was very knowledgeable & nice. I like that they employ female people, I will request her next time. She didn't have to go under the house in crawl space but ..."
"Efficient and friendly."
"Service was performed very well and on-time!"
"Service technician was very nice and spent quite a while working on both the AC and heating systems. Had to have a call back because a panel had not been put back correc..."
"On time, courteous, explained what they were there for, did the job quickly!"
"Not really sure what was done and whether there was any improvement. Seemed mostly geared towards selling me a new system"
"I was very satisfied with technician and service experience yesterday. Not happy that the reason for the call was due to lack of service and mistakes by previous technici..."
"Prompt and professional every time."
"Was told we needed a new filter. Tech saidhe would order one but haven't anything since"
"He was fast, efficient andf knew what he was doing."
"The service tech was very friendly and explained all he had done. "
"Prompt and quick service"
"Very efficient and pleasant"
"We were kept waiting beyond our 2 hour time frame."
"Knowledgeable, professional, solved problems"
"On time. Polite. Professional. Careful. Smart."
"Technician tracked grass into my house, wreaked of cigarette smoke, and had no ID"
"everyone was nice, worked quickly & cleaned up."
"Well mannered and well trained techs. Very thorough. "
"Good service and good communication"
"He was very pleasant, worked quickly and kept me informed."
"Sean was very thorough about service and very friendly"
"Very polite and professional"
"The work was done in a very orderly manner and in a short time period."
"I paid $99 diagnostic service fee for the wrong repair needed which almost costs me $3000 in recommended repairs. Another HVAC company said my dampers/ducts/zone board w..."
"I gave a 9 because I always feel there is room for improvement. The tech was very quick, was in and out of the home in less than a half hour. "
"Tech took time to clearly explain all issues. Very knowledgeable "
"Because I was very satisfied"
"The technician tracked grass into my entry hall, told me I needed to renew my PLUS agreement but he didn't have the paperwork so I'd need to call the office, he didn't ha..."
"Technician very thorough."
"Courteous and professional . Tried to diagnose the problem even when the end result is not what we would have liked.
"Very nice, very helpful and very knowledgeable "
"Could not fix problem. Still do not have AC"
"Very pleasant service man. Answered all our questions."
"Technician came in and did what he was supposed to do in a very efficient and timely manner."
"The technician, Steve, did an excellent job above and beyond what was expected ."
"person was quick and efficient."
"Kevin is professional and performed his duties quickly and efficiently"
""fast, curtious, very good"
"i was charged $199 for 15 minutes work .even i knew the dual capacitor was defective. it costs $35 to 40.. so approx $150 is for labor QUITE A PROFIT"
"Vincent was awesome. He kept me informed and gave me several tips to avoid future issues."
"Daniel was knowledgeable and thorough. He was honest about the condition of my unit. He was polite, helpful, and respectful."
"Arrived on time and did a thorough hob."
"Thorough, fast and very professional and nice to deal with"
"They were at our home for about 1/2 hr. Never came in house to check the ducts "
"The Service person came on time looked at my system. Told me what I could do in the future. I was happy with the service."
"Service person was very professional "
"Did a good job in a timely fashion."
"My call was received on a busy Saturday, with temps souring in the 90's was so happy on the quick response and the tech named John was so cheerful and made me smile immed..."
"Excellent service provider."
"I don't think that the service person did a maintenance job. He was only here about 15-20 minutes. He didn't do any of the usual cleaning. He also said that the unit was ..."
"The service this afternoon was excellent. My questions were answered very well. The technician was very knowledgeable in performing the tune-up and maintenance of the fur..."
"Very professional and explained everything she was doing and May recommendations to maintain unit."
"on time, professional, answered questions and had some good ideas to save money and prolong the life of the unit."
"Good service but I had to reset the breaker fuse to get the AC to cycle on after he left. Have to do that sometimes after a power outage/surge but it cycles back on."
"He was thorough and very informative in answering my questions He was punctual and detailed. Excellent service!!"
"Sandra was on time, clean, efficient and informative. I space has challenges in terms of access and typically we see technicians find a way out of the work. Sandra acce..."
"AC pump needed specialized tool to maximize effectiveness so a second appointment was made...now works well..."
"Sean, arrived on time was very professional and courteous. He explained what he was checking and why. He didn't try to upsale me on any services or products. He was ve..."
"Made eye contact, easy going, very professional, approachable, knew the products, very Informative, clean and neat. "
"Sean went and checked every air conditioner--not just if they were functioning, but he tweaked each one to give the maximum performance. Then he looked up all the remote ..."
"Sandra did a great job, crawling under my moble home to tape some duck work that had broken off.. She did a wonderful job with out side temperatures in the high 90's."
"tech was very efficient and answered all my questions about my a/c system"
"The technician was very thorough and I feel cared to make sure my system was working properly."
"He was very polite, prompt, thorough, and gave a good explanation of what needed to be repaired and why. "
"Technician was honest, curtious & new her job in telling the air condition unit. Is not in a good shape"
"The tech was honest and explained everything to me"
"I asked the technician to change the time on the thermostat--he said he would--he didn't. "
"Professional demeanor, efficient service."
"The service was good but the technician had a bad attitude that bordered on rude. Her body language was telling me she just was not into being here."
"pleasant,courteous and professional"
"Bart Z. was very professional and courtesy. He was thorough in his inspection of my AC system and clearly explained why my AC system was not operating efficiently. It i..."
"Sandra made it very clear she did not want to be here to complete the areas of the tune up she failed to perform on her first visit. She blew past me, did not say Hello a..."
"Thorough job and friendly service. It was easy to have Sean in my home."
"Kind, respectful renewed my year maintenance and only charged me for that, even though, he did have to do something, but stated I was owed a visit-"
"Thomas provided all information to me in a professional and expert manager."
"Tom was very thorough, he answered questions I had and made sure everything was in proper working condition before he left."
"The technician was very knowledgeable and got things done quickly. "
"Kind, friendly, listened to my problem explained the fix."
"fast, friendly, efficient"
"Tom , the technician ,not only did he do a super job checking everything & installing the filters. He was also answered every question & gave us some great tips. We call..."
"Thorough system check done, low coolant level addressed."
"Daniel was very attentive to my requests and did a thorough in the inspection of my equipment."
"Everything was great but he didn't have the air filters for the furnace."
"He was very professional "
"He listen to what I had to say and worked extremely hard solve the problem. Unfortunately the cost was to great for me to bear at this time. And he didn't try and pressur..."
"Did a great job and on time "
"Technician appeared to know what he was doing."
"quick, easy and the technician was very professional and kind"
"Tech was reasonably on time, did the job."
"Jeff is an experienced, professional. "
"They did a great job. Got here on time and worked till they got the job done. Didn't stand around and gab and waste time."
"Timely and courteous service."
"Sean the technician was awesome. Customer service however was horrible with reception and getting appointments scheduled. Pam scheduled a second appointment for a diagnos..."
"The Technician was fast and efficient in resolving the issue and gave us some additional tips - ie replacing our air-conditioning unit. "
"The service person did not seem to have the proper training. We have had others before where they spend from one to two hours to service our two unit system. This time it..."
"Super nice guy, very helpful and got the job done!"
"It was a good team. They answered our questions and worked diligently and completed services in a very timely manner."
"I thought the technician did an excellent job. He was very thorough and when he finished he explained what services he had performed."
"Your associates were professional, experienced and friendly."
"always on time. always courteous. does great job quickly"
"Professional demeanor and knowledge of Lennox systems"
"Technician was thorough and courteous."
"The technician explained what he was doing. He was very pleasant to talk with."
"Sandra was honest about what I needed to fix my system and told me about all my options. "
"I am usually very satisfied with the service and have renewed my contract for years. However this time the technician did not change the filter and did not tell me this u..."
"Sean was exactly on time, very knowledgeable and professional."
"On time, efficient and explained everything."