What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we think we can offer you greater value by separating them. 

What Exactly Is a Trip Charge? 

A trip charge includes the cost for a certified plumber or HVAC technician to visit your home. Often called a service call fee, this payment is the base rate for sending our technicians, equipment and expertise to your doorstep. If you would like to cut out the trip charges in the future, you can explore signing up for one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee covers the services necessary to locate the root cause of a problem. With plumbing, this can be comprised of scoping. During HVAC repairs, it might involve examining the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee will be rolled into the repair costs. However, you’re charged for the diagnostic services alone if you do not. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work related to assessing the problem and coming up with a plan for repairs. If you are paying for repairs, you shouldn’t notice the diagnostic fee because it’ll be included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we opt for two separate fees. This helps us to price our services in the fairest achievable manner.