What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Freschi Service Experts, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer even more value by separating the two.

What's a Trip Charge?

A trip charge handles the cost for a licensed plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this charge is the base rate for sending our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can look into registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services necessary to determine the source of a problem. With plumbing, this could be comprised of scoping. During HVAC repairs, it might involve examining the inside of the cabinet. If you prefer to use Freschi Service Experts for any repairs, the diagnostic fee would be rolled into the repair bill. However, you will be charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work related to evaluating the problem and working up a plan for repairs. If you pay for repairs, you won't notice the diagnostic fee because it'll be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. Instead of charging you for two services together, we have two separate fees. This enables us to price our services in the fairest available manner.

chat now widget box