Service Experts of Raleigh Helps a Man Go Above and Beyond for His Neighbor

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh metro who told our team about a special project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to move around and her house was not wheelchair accessible, mostly because of the size of the wheelchair. When Jimmy became aware of the issue, he thought about remodeling the Tracy family’s house to make it completely wheel-chair accessible. Unfortunately, due to the age of the home, it was going to be a larger project than he first thought. Finding his way around the obstacles, Jimmy elected to try converting the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own playroom, bedroom, bathroom, and kitchenette.

Ready to get started, Jimmy started contacting local businesses, including plumbers, electricians, and building supply companies and all of them said they would be honored to help and donate services and supplies. He contacted Service Experts of Raleigh for the heating and cooling portion of Kyla’s new mini suite. Our Service Experts residential sales consultants went to the house to ask more about the renovation and were blown away by how intelligent and friendly Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling systems for Kyla’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand Kyla’s family an invoice printed with the following:

“We’re honored to present you with a full heating and cooling system at not cost as long as we can all have a hug.”

The team at Service Experts of Raleigh were thrilled to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. The Tracy family is working to purchase a wheel-chair friendly automobile to better transport their family. To learn more or to contribute to the Tracy’s van, please visit their GoFundMe account.