When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many individuals kick off their search for an AC repair company on the web. While you’re surfing the web, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when looking for an AC repair company. Find out which companies the people you trust have hired for HVAC repair in the past and whether they had a favorable experience. This firsthand information and the potential to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Inquire if your neighborhood is included in the company’s service area. If not, determine if they’re able to come to you for an added charge. Thoroughly weigh your local options before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need prompt, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s commitment to high-quality workmanship and professionalism. Hunt for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service likely has the experience it needs to handle complicated repairs. Find out how long the company has been in business. Then, ask a professional whether they have previously tackled the problem you need repaired. This type of experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring numerous quotes helps you select a company that offers competitive and reasonable prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trustworthy companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Concord.