How to Fix Your Nest Thermostat When it Won’t Respond

If your home has the Nest Thermostat you probably heard about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter. 

But fear no more! 

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For more detailed instructions, please visit their Nest Support page. For a quick summary, keep on reading: 

Nest Thermostats that were updated recently to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and working again. 

Symptoms of this glitch include the following: 

  • The thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to shut itself down 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is dark and unresponsive (you may also observe a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat is turned on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

PLEASE READ: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.) 

After around 10 minutes of charging, unhook the Nest Thermostat from the USB cable. If the component has turned on during this time, turn it off and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to finish charging. After another 60 minutes of charging, detach the Nest Thermostat and restore it to its base. 

You should be good to go at this point, but  if you’ve had enough and want to change your thermostat, you can view our comparison of common thermostats.  

If you have attempted both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some experts. Enter us! If Service Experts Heating, Air Conditioning & Plumbing set up your Nest Thermostat, please feel free to call us at 866-397-3787 or schedule an appointment online. 

And if you have another error, such as a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your system.  

Additionally, do not let this matter panic you about your Nest’s reliability. By owning and properly using Nest, your thermostat is honestly saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.