How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you have probably heard about the recent outages and may be living in fear of being left without heat in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, please visit their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest says to try recharging and restarting your thermostat to fix the problem and get it up and going again.

Signs of this issue include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After approximately 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the unit has turned on during this time, power it off and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and restore it to its base.

You should be good to go and this point, but again, for more detailed instructions and information, see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Freschi Service Experts set up your Nest Thermostat, please give us a call at 925-384-1303 or schedule an appointment online. If your Nest Thermostat was not put in by Freschi Service Experts, please contact Nest Support here.

Additionally, do not let this experience scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is really saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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