How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have read about the recent outages and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed information, go to Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to resolve the issue and get it up and running again.

Signs of this issue include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn itself off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After approximately 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the unit has turned on during this time, shut it down and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to reach full charge. After another 60 minutes of charging, unplug the Nest Thermostat and restore it to its base.

You should be ready to rock and this point, but again, for more thorough instructions and information, see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Freschi Service Experts set up your Nest Thermostat, please feel free to call us at 925-384-1303 or schedule an appointment online. If your Nest Thermostat was not installed by Freschi Service Experts, please reach out to Nest Support here.

Finally, do not let this experience worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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