Commonly Available Job Positions at Freschi Service Experts in Concord Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, steers sales, and provides direction to all employees and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician communicates with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also completes installation and service on indoor air quality equipment and products, as well, and has the ability to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer questions, grievances, and billing questions with the highest degree of courtesy and professionalism to settle customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following approved radio and pager policies, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The individual in the position also interacts with the customer to verify the customer is aware of scheduled appointments, reply to inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most suitable technicians using established company processes.