"I just wish that the maintenance person, who was very nice and explained all the issues clearly, had been able to "fill up" the coolant to see if that was the issue."
"Angel explained every step- offered suggestions. He was very professional and i appreciate his knowledge."
"The technition were not able to solve the problem. I have ccalled twice to findcout about my warranty. They haven' t returned my calls. That is no way to run a business "
"came on time, friendly, did the tune up in a timely manner"
"The repair didn't hold and the thermostat number is higher than the setting."
"They explained what was being done and also told me what would be needed now or very shortly. Kept things neat and clean. Really good people."
"My NEST thermostat was broken and disconnected after the "service"."
"Great service, very thorough, comprehensive. "
"Technician was very friendly. Had been to us before. Approached servicing in a very professional manner. Clearly explained the outcome."
"did not change filters like they used to"
"Technician was friendly and very informative."
"Sean was professional and very thorough - and very pleasant."
"Great contacts from the appt setup, to your knowledgeable and friendly technician Kevin."
"On time detailed professional "
"Sean provided professional and friendly service. He clearly explained what he was going to do, explained the results, and answered questions I had. Strong customer servic...
"Paul and Daniel were professional, thorough and provided good counsel regarding my aging system. Much appreciated!"
"Techs are always courteous and conscientious"
"Technician was knowledgeable and very professional"
"Nice reliable service, on the time and date we selected. "
"very helpful & polite"
"Knowledgeable and friendly service. "
"Took time to service the equipment and to explain things. The technician was very courteous and made me feel confident in his work."
"Service is excellent"
"Very professional, on time"
"Tim was very thorough. He answered all my questions. "
"The job was not completed on the first visit. A second visit was necessary. If the inspector from the state had not observed the faulty work, I would have stuck with it....
"They were pleasant
"On time and service performed to wxpectations"
"the team was efficient and very professional"
"Did what they came for and did not fool around"
"no negative issues. All went well, Tech was very personable.
"He remembered us and our needs. Timothy also made a suggestion that we originally wanted with our unit but didn't do it at the time. We completely forgot about this and...
"Tim was friendly and showed respect tome."
"The rep was professional and cordial. He personally made sure the repair was completed after the parts arrived."
"Because Tom arrived on time, did and excellent job, and was a
pleasure to speak with. "
"The Techs always take care of and resolve my issues, sometimes not right away, but they never give up. They are pleasant, knowledgeable."
"I looked on-line to see how much a blower capacitor costs and found that you over charged us by almost four times ($27vs$117). You did the same thing with filters a few y...
"The technician was extremely competent and professional. "
"he did a. good job. he was very friendly."
"Arrived on time and performed a superior job with no disruption."
"The technician was very professional and accommodating."
"The Tech met all my expectations"
"Kevin was on time, explained what he was doing, and was very pleasant as always. "
"The office called asking if the tech could come early. I agreed yet he didn't show until 45 minutes later, at the scheduled appointment time."
"Good, fast service,. Easy scheduling"
"Arrived on time. Very polite. Did maintenance in a timely manner."
" On time thorough explain what he did "
"The technician came on time, did his inspection, changed the fliters, checked to see the heat was coming through the vents ok, and said everything looked good. Then I pai...
"Tech on time "
"very complete and courteous. Gave me facts about my unit aging which I know without a big sales pitch."
"Tech on phone"
"Did their job. "
"I told the technician that I didn't think the thermostat was getting the signal from the furnace that the designated temperature had been met because it continued to run....
"On time, professional"
"Technician discussed what issues my furnace has, and let me know about programs that might be helpful. He struck me as very knowledgeable and trustworthy. "
"The service technician was very thorough, knowledgeable and professional."
"Timothy came in and identified the problem with the thermostat. He verified the thermostat was under warranty and followed thru with the ordering and assisted with the s...
"the two technicians that came out were not able to find the source of the problem with our heater. And I ended up with a new thermostat that I did not need"
"One of the few times technician has shown up early to do the service. Sean was very efficient and appeared to know what he was doing"
"Always dependable, I'm sure this regular maintenance is extending the trouble-free life of my 10-yr-old system."
"The technician did his job and advised me on additional maintenance that needed to be made, and he did answered questions that I had. "
"Thomas was a great technician...great customer service presents."
"He took the time to inspect the system and found some parts that needed to be replaced."
"Once again, Sean provided us with an excellent maintenance checkup. His easy personality, clear explanation of the furnace checkup, and help answering our questions made...
"Tech was knowledgeable and efficient."
"On time, done well."
"The technician was very thorough and courteous. "
"promp, friendly Did his work."
"All went well. Technician was personable.
"Excellent professional service"
"Did his work---Fast "
"Knowledgeable technician who explain everything accomplished."
"Service was prompt and efficient."
"The technician Shaun, is very thorough and professional. We feel very comfortable having him tuning up our HVAC"
"Tim was quick, knowledgeable and polite."
"Joel was very friendly and was in no hurry to finish his work. He helped me program my new thermostat"
"On time, professional, kept me informed, and very friendly."
, efficient, "
"Excellent service, as is usual. "
"prompt efficient well mannered experienced"
"Reponse to my call as always was prompt and so pleasant....you huys always take such good care of me. My heater was out and it was 52 degrees in my house. Asked for Sea...
"I would have marked 1, but the service provided by Tom was first rate. Only when he informed me that I had no more "free" check-ups did I become frustrated. I had already...
"pleasant, attentive, efficient, solution-oriented"
"he did very well."
"The first appt I made was somehow not booked correctly and I called the day before to check and it wasn't there. So I had to book another one . Not sure what happened the...
"Kevin did his usual very good job. He is always very pleasant and we enjoy having him here. You have a wonderful employee who represents your Company
in an exemplary man...
"Very courteous and told us everything he did."
"Seemed nowledgable and courteous"
"Paul was knowledgeable, identified the issue, and scheduled someone for follow-up"
"The service person was very personable, explained what he was doing, worked hard and was finished in no time at all."
" Freschi Service Experts Co have been very good to me, supported me and fulfilled all my needs. I am very fortunate to have them on my team,. They are very reliable, trus...
"Technician was friendly, courteous, knowledgeable, and dressed in clean uniform."
"tech was professional & friendly"
"He was sweet, informative, not pushy and efficient."
"Sean was very professional and competent in performing the service requested. "
"did a good job checking everything out. Was very nice explaining everything."
"All My questions were explained and understood by me."
"We have been so lucky to have top quality talent come to service our unit...if a technician says we should think about something, we will ..."
"Timothy was very professional and explained things very well."
"Sean was helpful and did a complete check."
"Timothy was polite, explained everything, even showed me pictures. Got the job done quickly too. "
"The service technician was very polite, professional, and explained everything thoroughly. "
"He was very knowledgeable and explained what he was doing and then confirmed everything he did."
"The technician started selling additional products the minute he entered the house and continued to do so until he left. He spent all of five minutes actually inspecting...
"Sean went out of his way to be sure I understood what he was doing and left complete notes."
"The technician took the time to adjust the thermostat so that the temperature was more comfortable for me. "
"1st service was postponed a week due to tech having issue at previous location.
Tech didn't initially use booties in house
Air filter not cleaned
Seemed in a hurry to ...
"Your serviceman was did a great job."
"Service person came without the right sized filters for the furnace because the company records did not change the size when they installed the new AC/Heating system. Al...
"Sean arrived on time, was professional and courteous, tuned up my system and answered all my questions. Great service!"
"Very satisfied with the service, but note our original appt. was changed because of a shortage of technicians; one out sick? This happens frequently after we make an ap...
"The furnace would not work after the initial repair.
"On time; knowledgeable"
"Always consistent service / The survey is way too long."
"He asked us to move our car and sprayed water on it & tracked mud on the driveway. We've never had that happen before. Otherwise he was fine. "
"On time, fast and efficient "
"Technician very professional, friendly and efficient. "
"Our furnace creates a lot of noise. When we put in our new furnace you agreed to fix the noise. "
"explained clearly what needed to be done and completed the replacement of worn parts."
"Sean was professional ant did a thorough job. He answered all my questions."
"Technician was very knowledgeable and answered our questions"
"Went about his work and explained every thing"
"They always provide good service."
"The technician was very thorough and friendly, explaining what he was doing and why."
"The technician was professional, answered any questions I had. "
"Very happy with service"
"On-time, professional, quality service for seasonal tuneup of furnace."
"They did a good job, didn't waste time and were informative. They also cleaned up the area."
"Technician was friendly, professional, and proficient. He explained what he was going to do and told us the results of what here did."
"The tech informative of what he was doing and what issue he fixed or adjusted."
"Very conscientous...also, nice to have continuity from one visit to the next with the same technician"
"Technician was polite. knowledgeable, efficcient"
"Friendly and knowledgeable service man completed the service. "
"Service technician seems efficient and with a very pleasant attitude. As far as I can tell he did a thoroughly good job."
"It was pleasant and efficiently done."
"We've always had positive experiences with Service Experts. We feel it is a company we can trust. We really appreciated Robert's recent consultation with us. The installe...
"No comment "
"Response time was quick. Problem identified easily and fixed quickly.
"Technician on time, friendly and efficient"
"I paid also $500 and my unit still doesn't work."
"The technician was very knowledgeable. "
"Though I saw new filters being brought in for the air handling unit, I didn't actually see that the old ones were removed. Other than that, which is being picky, all was...
"Our technician was very thorough, and explained everything that he did."
"In doing his job he had answered my questions while in the process."
"Great customer service"
"Because tech had lost his keys, had to reschedule the appointment."
"The technician was on time, friendly, and performed his tasks in a professional manner. He explained everything that he did and asked if I had any questions."
"All went well. "
"Sean was very polite, neatly dressed, very helpful explaining things and on time."
"Technician was thorough and polite. Listened to my input and corrected minor problems."
"They were knowledgeable, friendly, and professional. Did not try to sell me something I didn't need, and presented all my options to me. Thank you so much."
"Did all the required maintenance under service agreement from last year plus did some extra work on smoke alarms with battery replacement.
Pleasant, knowledgeable, and h...
"Serviceman was knowledgeable and efficient.
"Excellent service call. Very informative and thorough."
"Sean was conscientious and thorough"
"When the technicians arrived they did not know what the job was about. There was no paperwork with the details of what they needed to do, so they had to wait around for...
"The technician knew what he was doing!"
"Tim was prompt & got right down to business "
"Quick response time, technician quickly identified the problem and it was easily fixed."
"Tim did a great job and was understanding that I had a very sick animal at home. He was quick, effecient and very quiet."
"Sean did your service correctly."
"prompt, thorough - was here last time and glad we had same tech again"
"Tech was very informative and careful when servicing our ac unit. "
"Tom was efficient, explained what the readings meant, what pieces will not to be changed, and he ispolite"
"Tech was to contact me for information about return filter downstairs. It was to take a couple of days. I have not heard back."
"Paul showed up on time and was very quick to analyze problem"
"He was excellent."
"He did the regular service call but also solved a sneaky problem that caused the AC to flip its fuse switch whenever we had a slight power surge. The AC would keep runnin...
"Technician was very knowledgable .about his job and was doing a very good job. Took pride in his work and explained everything that he was doing. From a former technician...
"Sean came in, friendly, checked things out, unit is performing fine, moved on."
"We were able to have a technician come out the day we called and our AC repaired up and running the next day. Tech, Paul, was very courtestious and pleasant."
"Prompt and efficient "
"The service man did not have a filter so we had to make another appointment to finish plus when he left, he left the air conditioner set way low. Now I have another 2 hou...
"Nathan was courteous, seemed very experienced."
"They were professional and he did an awesome job going under the house."
"The man was pleasant and efficient"
"The Technician was very courteous and friendly. He provided a detailed description of the work he was performing in such a manner that was easily understood."
"Paul solved the problem quickly by spotting the problem quickly and getting my AC back on in this 106 degree weather -- so he is awesome to me ! He also checked both my...
"Upon arrival tech wrote estimate of 284.00 on a piece of paper I referenced the website stating service all free 99.00 value with paid repair he stated it did not apply t...
"Technician very prompt and reliable."
"Tech was very thorough and seemed to do a good job."
"Kevin is always awesome! Very courteous, always wore booties in the house, great report info when he was finished."
"The technician was very professional, friendly, and efficient."
"Communicated well. "
"Thomas was more than willing to take the time to thoroughly answer my questions and very friendly"
"The service tech was on time, checked out our equipment from top to bottom. Although the A/C unit ran fine while tech was here, he tried to find a fault but non could be...
"Arrived at the scheduled time and fix the issue quickly"
"Sean was very efficient and went about his work with an obvious knowledge of what he was here to do. Explained his findings in detail and answered any questions with comp...
"Tech did not have the filters to complete the maintenance. No call from Service Experts regarding when they will return with the filters."
"Paul was great and went above and beyond my expectations."
" Technician was very professiona, explained options without being pushy."
"They diagnosed the problem and fixed it right away."
"Thomas spent adequate time on maintenance and cleaning of exterior fan unit."
"Thomas did a professional, thorough check up. "
"Nathan - technician ,polite, thorough in answering my questions,
explain the problem with my air conditioner"
"Service was prompt and Kevin was very efficient."
"on time...very knowledgeable ...nice person"
"Clayton is very personable, introduced hisself with a handshake. He is also very professional, cleaned up, and answered any questions I had."
"great tech knows what he doing got repairs diagnose was fast i worked in the a/c field for years Timothy is a great Asset to your company thank you Tim "
"Our new HVAC system was installed a year ago and has worked well. This appointment was for a maintenance checkup. Sean E. arrived on time. We immediately felt confident w...
"10 because the tech Nathan went above and beyond the call of duty to correct an error that was not his fault"
"Technician was friendly. He explained the readings he observed. The original appointment was cancelled and we were not informed. The Technician didn't have the right ...
"Nathan arrived promptly when expected and thoroughly explained what was wrong and what needed to be done to fix the problem."
"Kevin is very competent, and checked the AC system and vents very carefully"
"He is very professional, courteous and knowledgeable about his job."
"We always get good technicians."
"Technician was prompt, friendly, and knowledgeable. Took time and care to answer all of our questions. Could not ask for a better experience."
"Dominic Freschi made sure that I got the right technician for my hvac system.
Kevin was familiar with it and made sure everything was working."
"All OK, except the tech forgot to power up the unit. It was an interesting test of my deductive skill, Figured it out, and system working fine,"
"Did a good job, was professional "
"Kevin is always very thorough and does an excellent job"
"Technician listened to my problems with the poor cooling during hot days and then proceeded to systematically check the entire system and fixed the problem."
"Top notch technical expert who could answer any question and that is good."
"Technician was courteous and explained everything he did and any possible future repairs that may need to be made."
"Sean did an excellent job. He explained everything he did. When it is time for my next service I will definitely request him again."
"Paul arrived as scheduled, did the work despite a disruptive situation, did not push unneeded work."
"Tom called before coming, and was right on time. He was courteous, thoughtful, and thorough. He was one of the best technicians we had ever had, and we have been with t...
"The gentleman did a great job and was in and out in less than an hour
"Aaron does a very efficient job and I feel very good about his service. Aaron is neat and organized."
"Technician diagnosed the problem and provided the solution, though the part had to be located in the warehouse. The part was installed the next day."
"professional, technical knowledge, customer-focused "
"I felt like he wss a sales man he put on his report my duct work was fair but did not look at it you have to have keys to go down stairs to look at it he did not"
"My Tech, Carl was very well informed about my units and he made sure I understood what was going on."
"Service was very engaging, explain thoroughly what he was about to do etc."
"I appreciate that the service person did an excellent job. When, I turned on the heat, nothing happened. So, he had to come back. "
"I have been with Donelson Air for many years. I have always received excellent service and hardware. Today's consultant, Tyler, was extremely efficient, on time, and co...
"Thorough abd professional"
"Satisfied with service, no issues."
"They did a good, professional job."
"Will was great took time to answer my questions"
"Prompt and friendly service, knowledgeable fixed a draining problem not performed by the manufacturer. "
"He was quick and thorough."
"Technician was very busy on his phone "
"was on time, very professional"
"Felt that the tech was well qualified and knew what he was doing. He answered my questions and provided helpful information. "
"tech was on time, completed job quickly, info was up to date"
"Technician was very polite and informative."
"Speed of service and all I talk with were polite"
"Very considerate-neat-explained everything"
"Very Helpful with all my questions"
"Very professional & knowledgeable "
"Communication by the tech was excellent. He called when he was on his way within the set appointment window. He was informative about my cooling issue (we knew we had a...
"Excellent service, thorough description of system status."
"He got there right at the first part of the time which was awesome!
He kept telling me something was broken and charged me $135 on my $11000 lemon of an air condition...
"tech was very helpful and advised me on the condition of my unit based on age of unit"
"He was professional, courteous and kind"
"The work was done very well with tips and recommendations."
"He didn't check air filters."
"tech was polite and efficient"
"While there they mentioned I had 24/7 service. Didn't know that. I don't care it on website. I waited overnight in hot house and I have lung disease. Also told I needed a...
"Carl quickly identified and fixed the problem. No problems since then."
"Seemed to be thorough and on time"
"Technician informed me of each step and was extremely professional. Fantastic personality and definitely helped to make my decision to purchase unit from Donelson.
"Technician did not clean outside of unit he left leaves and debris on back of unit"
"I was provided with the options to fix the air conditioner briefly."
"Were very professional and answered my questions to my satisfaction."
"Listened well and understood the problem. Thorough troubleshooting. Polite. Skilled. Provided an excellent report of what he did. And was fine with our dog who kept bothe...
"My tech was very polite he was also arrived early which was great. Very clean with his worked and checked every vent that was needed."
"The technician was timely and courteous "
"Arrived on time and discussed findings after checking unit."
"Tech was on time and did his work on both units in under an hour"
"everyone did what they said they would and completed it in a timely manner
we have done no comparison in pricing so unable to give evaluation of last question at end ...
"Overall quality plus unit serviced was purchased from Donelson AC."
"On time and performed expected service with professionalism."
"timely and pleasant service"
"Kevin provided excellent service. He has serviced (twice yearly) my HVAC system for several seasons and he's always have done excellent work. He's attentive to details (r...
"Jeff the technician was able to cut the lock of my outdoor faucet to thoroughly clean & service my heating/cooling unit. This is the first time I feel like my unit was p...
"I give a 10 because our tech was great. He has been here before and always does a thorough job. He is also helpful if we have any questions."
"Tech was fast, on time, and friendly. "
"It seemed like I was being sold into buying a new unit and it was inevitable. If it came down to having to install a new unit, I doubt it will be from Donelson Service Ex...
"He was respectful and mannerly. He did his job well."
"Feschi was very professional and took care of all of my needs"
"Everything was explained in detail."
"On the receipt it said our blower motor was using high amps and will need replaced soon, but the technician did not say anything about it."
"Service tech was knowledgeable, through and courteous. "
"Polite,On time, through"
"The technician came on time, was very efficient and pleasant."
"Good service, pleasant techs, pleasant phone talk."
"Technician was extremely polite. He took the time to explain what he was doing. "
"A situation arose during the course of the service.
(PART1 ) My technician indicated that the heart exchanger was apparently cracked, and was leaking CO2 at A RATE OF 2...
"Checked on my opinion that a new filter to be installed was to be at no charge per earlier agreement.
Answered several of my questions regarding the unit promptly and wi...
"Quick, courteous, efficient professional service"
"The technician spent time checking system then explained what he found."
"Educated us on why the furnace was indeed properly vented when pg&e person said it was not"
"The installers were polite and professional. They took care to make sure the area was clean when done and instructed me on the new unit. If all your employees are like th...
"Technician was competent and professional."
"After the first appointment was cancelled (by freschi) we waited an hour and a half past our scheduled appointment time on the next appointment. I felt maybe they had fo...
"Mike clearly demonstrates his knowledge of air units and quality of workmanship"
"Very profetional, when doing his job."
"The serviceman took the time to educate me on the various checks he was doing as I've not done these checks before. Because he was thorough and made sense I also signed u...
"The technician was very personable and did his job effectively."
"Technician was polite and efficient."
"You show up when scheduled and you call before you are on your way. The technicians are always respectful of my home and they are always nice."
"No problem at all."
"Great service, well-qualified techs, on-time arrival. "
"Kevin arrived on time expected and identified the problem the furnace Inducer fan motor not draining. He cleaned the drain hole and determined the inducer fan motor was ...
"They changed my appointment from 8-10am without notifying me. The technician showed at the last minute of the 2-4 pm time frame. I wasted four hours sitting and waiting, ...
"The repair technician, sales consultant and installers arrived at my home at the designated time of the appointment. The sales consultant quoted a fair price for the new...
"The service was performed timely and I was given a full report. "
"Chris told me about enhanced air filtration options that I could implement if needed."
"the service person was very efficient and work like. I would have given him a ten but there was one little quirk that bothered my wife and I and that was the fact that he...
"Technicians arrived within the stated time frame, worked rapidly, wore protection over their shoes and seemed to know what they were doing. "
"Service tech was personable and informative."
"Courteous, knowledgeable, efficient & prompt"
"on time for appt, also phoned ahead of time with alert."
"Very efficient, very thorough .explained what was done and what might still be needed if desired and gave the prices for what he recommended Very personable young man."
"The technician was very honest telling me what the problem was and he was glad to answer a couple of questions I made to him. "
"This tech always does a good job,plus being on time . Customer since 1979 ."
"prompt arrival "
"My technician was great, but the scheduling was off. I expected someone between 2-4 and I was told I wasn't scheduled for the date I was home. Not true, but they found so...
"knowledgeable and informative technician"
"He came in competed each step of service and left."
"everything and everyone was pleasant and efficient"
"Chris was very polite to us once he arrived and provided an upmost service to our furnace. He went through the 'check list' that needed to be done.
When he's done he ga...
"This is the third time we have had to have you out for an A/C that was only installed in June. I seriously wonder at this point if it was installed correctly in the first...
"Michael was a great technician, very knowledgable, and explained things in a very easy to understand way. Just a good dude"
"The Tech was polite & knowlegable"
"Knew what had tp be done and went rite to it."
"Performed the job in a timely manner. "
"the tech went about his business quickly."
"Appointment was set at 5 PM - 7 PM. As I get up at 3:15 AM each day, I go to bed by 8:00 PM. Technician arrived at 8:20, just as I started to drop off to sleep. A phone ...
"tech on on time , efficient , and communicated what he was doing well"
"As an out of area landlord it is very important to find a reliable service provider. As in the past, you have always provided prompt and professional service."
"I always have Mike Shoemake do my maintenance and he always does an excellent job. Always polite and personable. "
"Technician came when expected and did a very competent job."
"The technician was thorough, efficient and professional. He provided me with better filters than I had purchased."
"Polite and fast service"
"The technician, Carl, was timely, professional, and friendly. He completed my routine maintenance and thoroghly explained what he had done. "
"Technician was quick & efficient"
"He was very informative about my system...and very friendly. Christian was his name. I did not get the last name."
"The technician was scheduled to service our unit from 2:00-4:00 and did not arrive until 5:00. A courtesy call to notify us of a delay would have been greatly appreciate...
"Tom was on time and very efficient. There was a minor issue with the compressor, as it was not operating properly. In just a matter of minutes he diagnosed the problem ...
"Got the job done in a fast friendly , efficient manner."
"Because I was satisfied with the attention"
"Your service is always thorough and has kept our aged system running well for over 8 years of our useage. Also, your service experts have always been a pleasure to work ...
"On time and very professional."
"I'm self employed and time away from clients is lost money. I asked Freschi to give me a closer window and first thing in the morning. He did come early, worked quickly o...
"I have used Donelson Air for years and have always been pleased with the service."
"The technician was ver curious."
"the problem was a "tripped" circuit breaker which the technician stated most likely was due to the heat wave. When I placed the service call it would have been appreciate...
"satisfied with the service provided"
"The tech replaced a cap for $250 and the air never worked that day. Called a tech to come back because house was in the mid 80's many hours later and the second tech sai...
"Their professional skill, and courtesy was excellent."
"Professional, courteous technician"
" Nathan was an excellent tech"
"I felt like we did not get the "expert" part of the service "Service Experts". I have told this to the Operations Director but I am frankly still incredibly angry that I ...
"I had one Person at my house I think his name was Tyler,he did Great. I think I should have had two people as all the times before. I would like to have specials Thanks C...
"Work done in a prompt manner"
"Technicians were extremely nice and took care in installing my new system."
"Ontime, was very professional and considerate."
"Chris was helpful with any questions that I had, and knew his stuff!"
"Louis was an incredibly friendly, helpful and efficient worker."
"Initial check of condenser unit, and inspection of thermostat, indicated that thermostat may need to be change. Once changed, unit worked fine. "
"A little late"
"The Technician arrived at the time promised.
He gave a thorough explanation on the root of our concern.
he had our system running again within one hour."
"Nathan explained every thing and showed me what he was doing. He didn't talk down to me or treat me like I was an idiot. I appreciated his demeanor and his honesty."
"Since I do not know which of the three appointments you are referencing, I am answering based on the installers - they were great. "
"you are great always a call before the tech shows up and very polite on the phone"
"Quick response to call. Excellent service with technician locating problem in less than 5 minutes. Very courteous."
"Technician was fine. Had some trouble getting appt."
"I have only rated the tech Nathan with this ten rating. I have had this unit that was installed by Freschi back in 2007 and have had nothing but problems with this air co...
"Punctual, friendly, respectful, and knowledgeable. Got the job done! I have never had any problems with any of the technicians that have visited my home over the years ...
"was advised when the tech was showing up and that he explained everything he was doing"
"Talked to much. Did not service sunroom a/c as had been requested when appointment was made.Did rush through regular maintenance as was scheduled."
"A very thorough examination of the sytem."
"Professional,On time even early very efficient, and friendly Knew hie stuf!!!"
"Your technician was polite and efficient."
"The technician was very polite, efficient, friendly and skilled. He had been here once before and it was good to see him come again."
"Stephen was professional & explained everything he did. "
"Very good service"
"Try to have Mike Shoemake as my technician and he always does a great job. "
"Very thorough and explained all our questions."
"He was courteous, respectful, knowledgeable, and performed his duties in a timely manner."
"The servicemen were knowledgeable and completed my air conditioner repair."
"Your service person was courteous, timely, did mention extra services which we declined"
"On time appointment and courteous service"
"He was professional and courteous."
"Always a pleasure"
"service was very good"
"Very satisfied with the techs work , plus a well mannered young man ."
"Very professional, polite, and efficient."
"Tech was very prompt and knowledgeable pertaining to the work needed."
"technician promptly addressed the problem of a lead in our air conditioner"
"Job well done in a timely manner. Technician discussed areas of improvement other than air conditioner."
"Travis scoped out my unit (s) identified the problem gave me some options and then a quote n ordered my replacement unit and was very efficient and professional"
"He arrived within the time period given us, was very polite and gave clear explanations."
"Found and correct a noise problem. Did it right the first time. Took the time to explain everything to me."
"the technicians were very efficient and kept me informed of the status of the inspection. They also offered other suggestions on how to improve the efficiency of my home ...
"He was polite and on time. What mmore can I espect??"
"the technician was pleasant, efficient and knowledgeable."
"I've known this Tech for many years and I find him to be very trustworthy."
"The Tech took his time and was very professional"
"Very knowledgeable about the workings and repair of my air conditioner."
"He heard my concerns and then explained the solution. We are satisfied with the service call. He also was the kind of person I like to have visit my house."
"had not provided the full service as expected"
"Jim Cox has been servicing my heating/airconditioning equipment for years. I find him to be very personable, knowledgable, prompt, able to answer my questions, and very ...
"Was very Happy with The service I got from service experts."
"On time, efficient service. Polite, knowledgeable and professional."
"Our service technician, Ryan, was very friendly and knowledgeable. He Took time to explain everything that he was doing. He answered all of our questions even though it w...
"Ravi- Knows his job and this house and equipment. Many years of good service."
"Tech was on time, polite, wore shoe covers, and sufficiently services my two systems in reasonable time. I gave him an orange to add to his lunch!"
"On time, great service."
"Very professional, on time, and thorough job.."
"Kyle was great!"
"Tech was on time and explained what he was checking and was very attentive and through."
"Jim has made the service calls before and always does a thorough service."
"Technicians arrived on time, were courteous, efficient and thorough -- all as usual."
"courteous and professional"
"Because appointment was same day as called in due to tech being in area. Tech was on time personable and explained all of what he was going to do. He did the work and f...
"Service man knew what to do.
Took his time to do it right.
He even cleaned the outside of the AC!"
"he is a pleasant person to have in our home"
"Was on time, did a great job,does great work."
"On time service and excellent quality. "
" Because Ninous is so nice, prompt, professional and always gets the job done perfectly. You're lucky to have him !!!!!"
"The problem was fixed in a prompt manner. "
"Technician Jim Cox is knowledgeable, prompt and very personable."
'cause we were happy with the inspection."
"Prompt, courteous and knowledgeable. The technician explained everything along with future recommendations. "
"I wasn't able to respond in time to answer a question before service. To have all service complete."
"He explained things and made thermostat changes we requested."
"I have had this maintenance agreement for years and I have never had any problems."
"The technician found a problem with my air-conditioning unit electrical control circuit board during my annual service maintenance. He advise me to have the unit replaced...
"Service person was knowledgeable, respectful, and on time. He did request to use the bathroom which would best be done between stops whenever possible."
"Very prompt, efficient and courteous. "
"Very professional, clean and on time."
"Tech was on time. He was very friendly and very knowledgeable about his job. When I told him what was going on he knew what the problem was. fixed problem in minimal time...
"Service provider was very professional and pleasant "
"He diagnosed the problem, showed it to me, and repaired it. I am only disappointed it is not something you check during the yearly maintenance. "
"I have no way of knowing if the service was good or not. It was a tune-up. So if I don't have any problems through the summer it was probably good. No attempt was made to...
"We were informed with everything he did and found"
"Very through and skilled technician."
"No complaints. Arrived within the hours scheduled. It was a training exercise."
"Prompt, professional, informative, and friendly."
"Technician Nino is always professional & courteous. Makes us feel confident that our furnace is in top working condition."
"Polite and knowledgable"
"knew what he was doing"
"We believe Ryan, the technician we prefer, is honest, thorough, efficient, and knowledgeable. He is reliable and calls to let us know if he'll be slightly delayed."
"Fast, efficient and courteous."
"The technician was polite and very thorough and answered all my questions"
"Very polite,personable, and knowledgeable . Professional "
"The technician was great. My sister and her husband had just arrived and he even helped bring in their luggage!"
"Great Technician! On time! Knowledgeable and very professional.
Ravi is does an excellent job! "
"Technician was very professional"
"Technician was on time, explained what he was doing, answered my questions clearly, and was very professional."
"Bryce was quick and informative about service findings "
"Service is always very good, tech explained why a part needs replacing in the AC but left it up to us, no pressure."
"Technician was professional and efficient. He performed the maintenance service and was polite, friendly and clean. "
"Tech was very efficient. "
"Steve Silva was excellent. He was helpful, polite and informative. He did a wonderful job!"
"Service was excellent and all my questions answered."
"Efficient....gave good advice re: Furnace and AC.."
"Excellent knowledgeable technician. Sorry to hear limited life of heating systems ."
"Bryce is an excellent, professional, and personable technician. He not only informed us of potential problems in our aging air conditioning system, but replaced the most...
"arrived when scheduled and"
"Steve was very thorough and helpful. He carried out a full check of the system, including a problem with the a/c unit, and answered the many questions we had."
"Courteous. On time."
"Great service - fast and knowledgeable."
"The technician was on time and didn't waste any time getting to work. He was professional and pleasant and I appreciated that."
"Office called to let me know technician was on his way; tech arrived timely; Steve was professional, courteous, friendly, competent. Steve answered all my questions but d...
"Because the service was professionally on point to my satisfaction."
"Really like my service technician"
"excellent friendly service"
"Great Service. On-time. Polite workers. Worked cleanly. Good product."
"Prompt, professional and informative."
"I have never had a bad experience with any of my dealings with your company.
And, the technicians love my dog."
"Nino is the best. Late night response is why I stay with Service Experts."
"Keith was professional and worked efficiently. He gave me explanations regarding his findings and let me know that everything appeared to be running properly."
"Very thorough checkup. Technician put extra effort into checking system and cleaning it. "
"There were two reps. They spent a long time sitting and talking to each other. They were here for over an hour and because we had to leave didn't have time to clean the...
"The service person was very polite and did a very good job."
"Aaron was both friendly and professional."
"Thorough, prompt, courteous"
"he was very professional, timely, courteous, and personable. "
"Excellent service and very knowledgeable service technician."
"The technician was very punctual and went out of his way to answer questions and provide assistance."
"He was prompt and courteous and clean! "
"Not only was the service timely, your service person explained what was needed for future maintenance. He also fixed a problem (a noise from metal expansion when a heati...
"Knowledgable and clean servicing "
"Service technician, Ninous K. Is always professional & polite. He's one of the reasons I continuously choose Service Experts for my heating & air conditioning needs."
"Always on time and nice"
"Arrived on time. Very efficient "
"Technician was very professional with the maintenance service and also very helpful with our leaking water heater."
"The technician thoroughly inspected the furnace cabinet, adjusted a gas pressure setting and ran a line of caulk to prevent condensation from forming and rusting the cabi...
"on time, good service, Keith was a really nice person"
"Your service man was professional, curtious, and very informative !"
"On time, polite, came in got his job done. "
"technician was very knowledgeable, efficient and an excellent communicator"
"Polite, timely, friendly, clean and knowledgable"
"Was very competent and courteous. "
"Technician arrived right at the 2 hour window and worked quickly to complete our maintenance."
"Always fast and reliable service."
"Very helpful, courteous, knew his stuff. He was on time and timely in his work."
"Frank was very professional and explained what he was doing in the check-up. I do not have an IPhone and could not get to the right info on my computer. I wanted to rec...
"Efficient, comprehensive, knowledgeable"
"Work well done"
"Technician did a good job of explaining things an seemed very knowledgeable about his work "
"Very professional and informative"
"Thoroughness and demeanor of tech"
"He did a good job. We had a problem after he left. He didn't install the filer properly and it made noise every time the system shut down. It was corrected yesterday."
" Prompt, used foot covers, cleaned up after himself. "
"Very professional.. Good communication."
"Very thorough polite and knowledgable"
"No particular reason."
"Arrived on time, professional demeanor."
"Tech was polite and professional. Routine service handled efficiently."
"Very satisfied should speak for itself."
"Quick, efficient and explained everything well"
"On time and friendly. Good service "
"Steve is a great technician. Kind, considerate and very professional"
"He did not fix heater problem-"
"Polite, on time, and gave me some good heating tips."
"He was on time and efficient. I was a bit surprised he didn't check the vents though."
"Punctual, knowledgable, efficient."
"the service person was friendly, informative and seemed expert"
"Very precise and understanding evaluation. The technician was friendly and highly knowledgeable. "
"I was told that I would get a phone call when the technician was on the way and it didn't happen."
"Employees I interacted with were very nice, polite and knew their job well from the person working around my schedule to find an appointment time that would work for me a...
"Called and told me when he would arrive. Looked over everything and was careful to always have his shoes covered when in the house."
"Technician very friendly and knowledgeable. The only problem was he had no air filters on his rig and was to get back to me that day or next telling me when he would deli...
"Whole process is well managed - from schedulers to tech.."
"Service was fine but the technician asked to use the bathroom, & did so. I gave approval, but it's very distasteful & unprofessional."
"The service was fine. However, scheduling the service was NOT okay. I could not get a service date until end of October and I called in early September (1st scheduled a...
"Professional, on time, technically competent, good mannered "
"Efficient service and on-time. Able to respond same day to our issue. Problem with furnace quickly identified and fixed."
"Neat & Professional. On time and answered questions I had about dust issues."
"the two men that came to service my heater were very good and checked all the necessary parts. They found a leak and repaired it and explained what that entailed. They wo...
"The technician showed up on time with a half hour notice prior to arrival, diagnosed the problem immediately and ordered the part on the same day.
He returned the same d...
"On time. Quick and efficient."
"prompt courteous. honest and direct."
"He kept me informed about what he was finding. Very thorough. "
"Very good he explained well
Want him next time"
"On Time, the work was done quickly and the report was clear"
"Very professional and efficient."
"The service technician was genuinely interested in my problem."
"The serviceman knows his job, and very courteously answered al my questions and concerns."
"We were mostly satisfied but we got different information from your employees. One person said we would get a rebate, found out later that was not the case. We were tol...
"Tech was efficient and thorough"
"On time, efficient, & personable"
"Courteous, worked very efficiently and effectively."