Reviews

Average Rating
699 Total Reviews
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"Great customer service."
"Efficient and friendly."
"Service was performed very well and on-time!"
"I was very satisfied with technician and service experience yesterday. Not happy that the reason for the call was due to lack of service and mistakes by previous technici..."
"Prompt and professional every time."
"Was told we needed a new filter. Tech saidhe would order one but haven't anything since"
"The service tech was very friendly and explained all he had done. "
"We were kept waiting beyond our 2 hour time frame."
"Knowledgeable, professional, solved problems"
"On time. Polite. Professional. Careful. Smart."
"Good service and good communication"
"Very professional tech"
"Sean was very thorough about service and very friendly"
"I paid $99 diagnostic service fee for the wrong repair needed which almost costs me $3000 in recommended repairs. Another HVAC company said my dampers/ducts/zone board w..."
"Because I was very satisfied"
"Technician very thorough."
"Courteous and professional . Tried to diagnose the problem even when the end result is not what we would have liked. "
"Technician came in and did what he was supposed to do in a very efficient and timely manner."
"Kevin is professional and performed his duties quickly and efficiently"
""fast, curtious, very good"
"i was charged $199 for 15 minutes work .even i knew the dual capacitor was defective. it costs $35 to 40.. so approx $150 is for labor QUITE A PROFIT"
"Daniel was knowledgeable and thorough. He was honest about the condition of my unit. He was polite, helpful, and respectful."
"They were at our home for about 1/2 hr. Never came in house to check the ducts "
"The Service person came on time looked at my system. Told me what I could do in the future. I was happy with the service."
"Service person was very professional "
"Did a good job in a timely fashion."
""Artistists"
"Excellent service provider."
"The service this afternoon was excellent. My questions were answered very well. The technician was very knowledgeable in performing the tune-up and maintenance of the fur..."
"Very professional and explained everything she was doing and May recommendations to maintain unit."
"on time, professional, answered questions and had some good ideas to save money and prolong the life of the unit."
"Good service but I had to reset the breaker fuse to get the AC to cycle on after he left. Have to do that sometimes after a power outage/surge but it cycles back on."
"He was thorough and very informative in answering my questions He was punctual and detailed. Excellent service!!"
"Sandra was on time, clean, efficient and informative. I space has challenges in terms of access and typically we see technicians find a way out of the work. Sandra acce..."
"AC pump needed specialized tool to maximize effectiveness so a second appointment was made...now works well..."
"Sean, arrived on time was very professional and courteous. He explained what he was checking and why. He didn't try to upsale me on any services or products. He was ve..."
"Made eye contact, easy going, very professional, approachable, knew the products, very Informative, clean and neat. "
"Sean went and checked every air conditioner--not just if they were functioning, but he tweaked each one to give the maximum performance. Then he looked up all the remote ..."
"Sandra did a great job, crawling under my moble home to tape some duck work that had broken off.. She did a wonderful job with out side temperatures in the high 90's."
"tech was very efficient and answered all my questions about my a/c system"
"The technician was very thorough and I feel cared to make sure my system was working properly."
"He was very polite, prompt, thorough, and gave a good explanation of what needed to be repaired and why. "
"Technician was honest, curtious & new her job in telling the air condition unit. Is not in a good shape"
"The tech was honest and explained everything to me"
"I asked the technician to change the time on the thermostat--he said he would--he didn't. "
"Professional demeanor, efficient service."
"The service was good but the technician had a bad attitude that bordered on rude. Her body language was telling me she just was not into being here."
"pleasant,courteous and professional"
"Bart Z. was very professional and courtesy. He was thorough in his inspection of my AC system and clearly explained why my AC system was not operating efficiently. It i..."
"Sandra made it very clear she did not want to be here to complete the areas of the tune up she failed to perform on her first visit. She blew past me, did not say Hello a..."
"Thorough job and friendly service. It was easy to have Sean in my home."
"Thomas provided all information to me in a professional and expert manager."
"Tom was very thorough, he answered questions I had and made sure everything was in proper working condition before he left."
"The technician was very knowledgeable and got things done quickly. "
"Kind, friendly, listened to my problem explained the fix."
"fast, friendly, efficient"
"Tom , the technician ,not only did he do a super job checking everything & installing the filters. He was also answered every question & gave us some great tips. We call..."
"Daniel was very attentive to my requests and did a thorough in the inspection of my equipment."
"Everything was great but he didn't have the air filters for the furnace."
"He listen to what I had to say and worked extremely hard solve the problem. Unfortunately the cost was to great for me to bear at this time. And he didn't try and pressur..."
"Tech was reasonably on time, did the job."
"They did a great job. Got here on time and worked till they got the job done. Didn't stand around and gab and waste time."
"Timely and courteous service."
"Sean the technician was awesome. Customer service however was horrible with reception and getting appointments scheduled. Pam scheduled a second appointment for a diagnos..."
"He was great"
"The Technician was fast and efficient in resolving the issue and gave us some additional tips - ie replacing our air-conditioning unit. "
"The service person did not seem to have the proper training. We have had others before where they spend from one to two hours to service our two unit system. This time it..."
"Super nice guy, very helpful and got the job done!"
"It was a good team. They answered our questions and worked diligently and completed services in a very timely manner."
"I thought the technician did an excellent job. He was very thorough and when he finished he explained what services he had performed."
"Your associates were professional, experienced and friendly."
"always on time. always courteous. does great job quickly"
"Professional demeanor and knowledge of Lennox systems"
"Technician was thorough and courteous."
"The technician explained what he was doing. He was very pleasant to talk with."
"Sandra was honest about what I needed to fix my system and told me about all my options. "
"I am usually very satisfied with the service and have renewed my contract for years. However this time the technician did not change the filter and did not tell me this u..."
"Sean was exactly on time, very knowledgeable and professional."
"On time, efficient and explained everything."
"We are very pleased. "
"Sean was very friendly and arrived on time and was very pleasant."
"hottest day of year and you folks were able to send a tech out the next day when every other a/c service said a two week backlog was the best they could do."
"Very professional and knowledgeable personal."
"The service technician was almost two hours late. He used a hose to clean the air conditioner and never put it back where it belong. He forgot to put back a cap back o..."
"Thomas showed up on time, was very professional, knowledgeable and efficient! I would be very happy if he was my technician every time."
"Sandra was determined to provide the best service."
"On time Professional Listened and quickly identified problem Fixed quickly and gave good advice regarding replacing the units"
"Bart was a wonderful technician. On time and knowledgable. He went out of his way to give us great service. "
"The technician was very knowledgeable and professional and arrived within the appointment time frame "
"I had 3 service visits over the last week. You don't say which one this is about. Technicians were fine. Getting any info from your phone service on prices for repair was..."
"He kept working on the problem until it was solved even though there were complications."
"He was friendly and knew what he was doing."
"Guy dont have the full history of my unit. Did not bring correct size of filters. He promise to come back and will call for appointment and it has been 2 weeks and no one..."
"Technician explained everything and was very pleasant to talk with. "
"'Every one was very professional , fast, courteous .""
"He explained the problem and offered a solution"
"Performance was excellent."
"Technician was friendly, well informed, and communicated what she was doing."
"The technician was thorough and knowledgeable. "
"Our technician was on time and efficient. She explained what she did clearly."
"very professional, focused, polite and willing to describe what he was doing"
"Prompt, courteous, and knowledgeable."
" He kept us informed on everything he did."
"No complaints!"
"Service technicians were very professional, friendly, and knowledgeable. Proper filter was on hand as requested, and maintenance completed to my satisfaction. Only draw..."
"Technician was on time, very polite and professional and provided Good service"
"She was excellent"
"Long time customer, on time, always pleasant to work with."
"VERY COURTEOUS. VERY PROFESSIONAL."
"Because he was very thorough. Answered questions to our satisfaction.,"
"great service"
"Somehow my first appointment got cancelled. Not by me. Technician was excellent."
"On time, courteous, and know their job."
"Very professional and informative "
"He was on time. Very thorough."
"Courteous, knowledgable and efficient."
"Good service"
"I just wish that the maintenance person, who was very nice and explained all the issues clearly, had been able to "fill up" the coolant to see if that was the issue."
"Angel explained every step- offered suggestions. He was very professional and i appreciate his knowledge."
"The technition were not able to solve the problem. I have ccalled twice to findcout about my warranty. They haven' t returned my calls. That is no way to run a business "
"came on time, friendly, did the tune up in a timely manner"
"The repair didn't hold and the thermostat number is higher than the setting."
"They explained what was being done and also told me what would be needed now or very shortly. Kept things neat and clean. Really good people."
"My NEST thermostat was broken and disconnected after the "service"."
"Great service, very thorough, comprehensive. "
"Technician was very friendly. Had been to us before. Approached servicing in a very professional manner. Clearly explained the outcome."
"did not change filters like they used to"
"Technician was friendly and very informative."
"Sean was professional and very thorough - and very pleasant."
"Great contacts from the appt setup, to your knowledgeable and friendly technician Kevin."
"On time detailed professional "
"Sean provided professional and friendly service. He clearly explained what he was going to do, explained the results, and answered questions I had. Strong customer servic..."
"Paul and Daniel were professional, thorough and provided good counsel regarding my aging system. Much appreciated!"
"Techs are always courteous and conscientious"
"Technician was knowledgeable and very professional"
"Nice reliable service, on the time and date we selected. "
"very helpful & polite"
"Knowledgeable and friendly service. "
"Took time to service the equipment and to explain things. The technician was very courteous and made me feel confident in his work."
"Service is excellent"
"Very professional, on time"
"ALWAYS SATISFIED"
"Tim was very thorough. He answered all my questions. "
"The job was not completed on the first visit. A second visit was necessary. If the inspector from the state had not observed the faulty work, I would have stuck with it...."
"They were pleasant Professional Knowledgeable Efficient "
"On time and service performed to wxpectations"
"the team was efficient and very professional"
"Did what they came for and did not fool around"
"no negative issues. All went well, Tech was very personable. "
"He remembered us and our needs. Timothy also made a suggestion that we originally wanted with our unit but didn't do it at the time. We completely forgot about this and..."
"Tim was friendly and showed respect tome."
"The rep was professional and cordial. He personally made sure the repair was completed after the parts arrived."
"Because Tom arrived on time, did and excellent job, and was a pleasure to speak with. "
"The Techs always take care of and resolve my issues, sometimes not right away, but they never give up. They are pleasant, knowledgeable."
"I looked on-line to see how much a blower capacitor costs and found that you over charged us by almost four times ($27vs$117). You did the same thing with filters a few y..."
"The technician was extremely competent and professional. "
"he did a. good job. he was very friendly."
"Arrived on time and performed a superior job with no disruption."
"The technician was very professional and accommodating."
"The Tech met all my expectations"
"Kevin was on time, explained what he was doing, and was very pleasant as always. "
"The office called asking if the tech could come early. I agreed yet he didn't show until 45 minutes later, at the scheduled appointment time."
"Good, fast service,. Easy scheduling"
"Arrived on time. Very polite. Did maintenance in a timely manner."
"Great survice"
" On time thorough explain what he did "
"The technician came on time, did his inspection, changed the fliters, checked to see the heat was coming through the vents ok, and said everything looked good. Then I pai..."
"Tech on time "
"very complete and courteous. Gave me facts about my unit aging which I know without a big sales pitch."
"Tech on phone"
"Did their job. "
"I told the technician that I didn't think the thermostat was getting the signal from the furnace that the designated temperature had been met because it continued to run...."
"On time, professional"
"Technician discussed what issues my furnace has, and let me know about programs that might be helpful. He struck me as very knowledgeable and trustworthy. "
"The service technician was very thorough, knowledgeable and professional."
"Timothy came in and identified the problem with the thermostat. He verified the thermostat was under warranty and followed thru with the ordering and assisted with the s..."
"the two technicians that came out were not able to find the source of the problem with our heater. And I ended up with a new thermostat that I did not need"
"One of the few times technician has shown up early to do the service. Sean was very efficient and appeared to know what he was doing"
"Always dependable, I'm sure this regular maintenance is extending the trouble-free life of my 10-yr-old system."
"The technician did his job and advised me on additional maintenance that needed to be made, and he did answered questions that I had. "
"Thomas was a great technician...great customer service presents."
"goodworker"
"He took the time to inspect the system and found some parts that needed to be replaced."
"Once again, Sean provided us with an excellent maintenance checkup. His easy personality, clear explanation of the furnace checkup, and help answering our questions made..."
"Tech was knowledgeable and efficient."
"On time, done well."
"courtesy"
"The technician was very thorough and courteous. "
"promp, friendly Did his work."
"All went well. Technician was personable. "
"Excellent professional service"
"Did his work---Fast "
"Professional "
"Knowledgeable technician who explain everything accomplished."
"Service was prompt and efficient."
"The technician Shaun, is very thorough and professional. We feel very comfortable having him tuning up our HVAC"
"Tim was quick, knowledgeable and polite."
"Joel was very friendly and was in no hurry to finish his work. He helped me program my new thermostat"
"On time, professional, kept me informed, and very friendly."
"Thorough"
"on time , efficient, "
"Excellent service, as is usual. "
"prompt efficient well mannered experienced"
"Reponse to my call as always was prompt and so pleasant....you huys always take such good care of me. My heater was out and it was 52 degrees in my house. Asked for Sea..."
"I would have marked 1, but the service provided by Tom was first rate. Only when he informed me that I had no more "free" check-ups did I become frustrated. I had already..."
"pleasant, attentive, efficient, solution-oriented"
"he did very well."
"The first appt I made was somehow not booked correctly and I called the day before to check and it wasn't there. So I had to book another one . Not sure what happened the..."
"Kevin did his usual very good job. He is always very pleasant and we enjoy having him here. You have a wonderful employee who represents your Company in an exemplary man..."
"Very courteous and told us everything he did."
"Arrived on time, were very polite and unobtrusive as they worked."
"Showed uip on time and was done quickly. Was professional and offered suggestions."
"Technician tracked grass into my house, wreaked of cigarette smoke, and had no ID"
"Very polite and professional"
"Customer service"
"The technician tracked grass into my entry hall, told me I needed to renew my PLUS agreement but he didn't have the paperwork so I'd need to call the office, he didn't ha..."
"Vincent was awesome. He kept me informed and gave me several tips to avoid future issues."
"My call was received on a busy Saturday, with temps souring in the 90's was so happy on the quick response and the tech named John was so cheerful and made me smile immed..."
"I don't think that the service person did a maintenance job. He was only here about 15-20 minutes. He didn't do any of the usual cleaning. He also said that the unit was ..."
"Kind, respectful renewed my year maintenance and only charged me for that, even though, he did have to do something, but stated I was owed a visit-"
"Thorough system check done, low coolant level addressed."
"He was very professional "
"Did a great job and on time "
"Technician appeared to know what he was doing."
"quick, easy and the technician was very professional and kind"
"Jeff is an experienced, professional. "
"They were great on time"
"John Nelson, the technician, was very professional and spent time going over everything he checked with the unit. I feel John is a huge asset to your organization."
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"Very friendly and showed an interest in what he was doing."
"Corey worked very hard getting our Lyric thermostat programed. Now everything seems to be working properly, including the iPhone app. Really appreciate everything."
"I was expecting major repairs or replacement of the A/C. I'd had people out the previous two years who couldn't find the problem. Aaron quickly figured out what was wrong..."
"technician did not arrive in the designated time "
"Very polite,knowledgable,fast"
"fast service"
"The gentleman did a great job and was in and out in less than an hour "
"Aaron does a very efficient job and I feel very good about his service. Aaron is neat and organized."
"Technician diagnosed the problem and provided the solution, though the part had to be located in the warehouse. The part was installed the next day."
"professional, technical knowledge, customer-focused "
"I felt like he wss a sales man he put on his report my duct work was fair but did not look at it you have to have keys to go down stairs to look at it he did not"
"My Tech, Carl was very well informed about my units and he made sure I understood what was going on."
"Service was very engaging, explain thoroughly what he was about to do etc."
"I appreciate that the service person did an excellent job. When, I turned on the heat, nothing happened. So, he had to come back. "
"I have been with Donelson Air for many years. I have always received excellent service and hardware. Today's consultant, Tyler, was extremely efficient, on time, and co..."
"Thorough abd professional"
"on time"
"Satisfied with service, no issues."
"They did a good, professional job."
"Will was great took time to answer my questions"
"Prompt and friendly service, knowledgeable fixed a draining problem not performed by the manufacturer. "
"He was quick and thorough."
"Technician was very busy on his phone "
"was on time, very professional"
" Freschi Service Experts Co have been very good to me, supported me and fulfilled all my needs. I am very fortunate to have them on my team,. They are very reliable, trus..."
"Felt that the tech was well qualified and knew what he was doing. He answered my questions and provided helpful information. "
"tech was on time, completed job quickly, info was up to date"
"All My questions were explained and understood by me."
"The service technician was very polite, professional, and explained everything thoroughly. "
"On time; knowledgeable"
"Technician was very polite and informative."
"Speed of service and all I talk with were polite"
"Very considerate-neat-explained everything"
"They always provide good service."
"Very Helpful with all my questions"
"Very professional & knowledgeable "
"Technician was polite. knowledgeable, efficcient"
"Friendly and knowledgeable service man completed the service. "
"It was pleasant and efficiently done."
"Communication by the tech was excellent. He called when he was on his way within the set appointment window. He was informative about my cooling issue (we knew we had a..."
"Excellent service, thorough description of system status."
"He got there right at the first part of the time which was awesome! He kept telling me something was broken and charged me $135 on my $11000 lemon of an air condition..."
"I paid also $500 and my unit still doesn't work."
"The technician was on time, friendly, and performed his tasks in a professional manner. He explained everything that he did and asked if I had any questions."
"Excellent service call. Very informative and thorough."
"The technician knew what he was doing!"
"tech was very helpful and advised me on the condition of my unit based on age of unit"
"He was professional, courteous and kind"
"prompt, thorough - was here last time and glad we had same tech again"
"The work was done very well with tips and recommendations."
"He didn't check air filters."
"We were able to have a technician come out the day we called and our AC repaired up and running the next day. Tech, Paul, was very courtestious and pleasant."
"They were professional and he did an awesome job going under the house."
"The man was pleasant and efficient"
"Paul solved the problem quickly by spotting the problem quickly and getting my AC back on in this 106 degree weather -- so he is awesome to me ! He also checked both my..."
"Upon arrival tech wrote estimate of 284.00 on a piece of paper I referenced the website stating service all free 99.00 value with paid repair he stated it did not apply t..."
"The technician was very professional, friendly, and efficient."
"Thomas was more than willing to take the time to thoroughly answer my questions and very friendly"
"tech was polite and efficient"
"The service tech was on time, checked out our equipment from top to bottom. Although the A/C unit ran fine while tech was here, he tried to find a fault but non could be..."
"While there they mentioned I had 24/7 service. Didn't know that. I don't care it on website. I waited overnight in hot house and I have lung disease. Also told I needed a..."